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Reviews Priceline.com

Priceline.com Reviews (6778)

I have no other way to explain this besides calling it the ring around. I purchased this through Priceline, so as I understood I needed to contact Priceline regarding my concerns. I received the same response from them, no refund was available. This is my point exactly as stated in my initial complaint. The purchasers (myself in this situation) is lead to believe they are buying one thing as described and given something completely different. You can obviously at your discretion choose to offer no refund, which you do. This is terrible service. I also have the right to leave a review for others to know exactly the service they will be receiving.  
 
[redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your past hotel reservation due to the wrong dates being entered.
 
We reviewed your reservation details and confirmed our
representatives contacted the hotel to see if an exception could be made, but
we were advised the reservation could not be changed or cancelled. We are sorry
if the wrong dates were entered by mistake; however, your reservation is truly
non-changeable, non-refundable and non-transferable. We are truly unable to
offer a credit or refund as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: 9945423
I am rejecting this response because:
 
The [redacted] Response is not acceptable to me. The manager [redacted] claims that I did not bring the complaint to the front desk so they could resolve the issue. However there was no way for them to have resolved the issue nor any way for me to have brought the issue to them before the problem took place. I checked into the hotel around 11:30 PM - There was a problem with one of the rooms and after getting that issue sorted out it was after midnight. I immediately took my stuff to room #245 and put it down and had a cab called. We went to a local establishment as a group and had dinner and stayed until just after 1:30 A.M. We arrived back to our rooms at around 2:00 A.M. I was very tired so I immediately got undressed and got into bed and went to sleep, I did not inspect the bed before hand as I had no reason to believe I needed to. It was when I awoke the next morning and it was light in my room from the sun that I noticed the blood on the sheets. The blood was dried, but I checked myself to confirm it was not my blood. I then immediately did go to the front desk and complained to the front desk clerk, whom told me that it was not [redacted] problem it was a Priceline problem.  [redacted] is contending that I should have shown them the blood before I slept in it and then he would have given me clean sheets, that obviously would have been preferable to me as well, as sleeping in someone elses blood is not only grotesque but also unsafe and not hygienic. However the fact remains that I got into bed very late at night, I did not know I needed to check for blood on my sheets before I got in the bed. It was not until morning when it was light in my room that I noticed the blood, so there was NOTHING that [redacted] or his staff could do to fix the issue. I did however immediately contact the front desk as well as immediately call priceline.com to complain. Honestly [redacted]'s excuse that I should have contacted him so he could resolve the issue is simply a poor excuse.
Sincerely,
Raymond Yarbrough

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you had to cancel your trip due to an emergency with your child.
Under normal circumstances, your reservation is restricted and it is not to be changed or cancelled, specially after the travel date has passed.
We will try to request an exception to our travel partner. If you can please provide us documentation as proof of your inability to travel. It may help increase our chance in getting an exception for you.
Please fax to us directly the needed document to: [redacted]. Please include in your fax the Trip Number [redacted] and your name so that we can associate your fax to your reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.
I apologize for the inconvenience and look forward to hearing from you soon.
Sincerely,
Berna A[redacted]
Executive Offices

Dear [redacted]
*
Thank you for taking the time to contact us regarding
your [redacted] Car Rental reservation for Trip Number [redacted]
We are writing to...

let you know that we received your
Revdex.com concern in our Executive Offices.
We understand your request for a refund of of the
difference because you found a lower rate for the same car rental and travel
dates on February 15, 2016. We reviewed your reservation and would like to request
for a copy sent either through fax or email for further review. You may send
the information through fax at ###-###-#### or email at [email protected].
If you plan to send the information through email, kindly send it in a PDF or
JPG file no larger than 2 megabytes.
We hope to hear from you soon.
Sincerely,
Junko Alonte
Executive Offices

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
According to the consumer, he/she did not authorize the summary of
charges for his/her selected purchase.
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the purchase, including the
summary of charges totaling $58.39.
The consumer clearly selected the reservation, and agreed to the
summary of charges, including $12.39 for taxes and fees as listed on his/her
initialed contract page.

Choose Bed:





















$46
per night




1 Queen Bed - Standard
Studio - Breakfast, Free Wifi





Summary of Charges
Price per night:




$46




Rooms:




1




Nights:




1




Room Subtotal:




$46.00




Travel Insurance




$0.00 ( DECLINED ) + Add now Recommended! (remove)




Taxes & Fees:




$12.39



Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$58.39


58.39
58.39 0.00


Apply Coupon


Have a coupon code?Apply



This coupon is invalid or has expired



We are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
Priceline.com

Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].We are writing to let you know that we have received your email in our Executive Offices. Due to the nature of your...

concern, we would like to speak with you directly by phone. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.Please contact us directly at: 1-[redacted]-XXX-XXXX. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Thank you for choosing to contact us. I look forward to resolving your issue.Sincerely,Frich A[redacted]Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. We displayed
on our website the terms and conditions for our Best Price Guarantee. We stated
that, to qualify, the lower price must be an exact match to the itinerary
booked on Priceline.com, including offering a comparable cancellation policy.
This means that the rate found online must be with the same rental car company,
same car type, rental location, pick-up and drop-off dates and times as was
booked through our website. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
Attached hereto is a copy of the consumer’s
initialed contact page authorizing the terms and conditions of the purchase,
including the following check-in- check out dates:

Check In:




Tue Jun 3, 2014




Check Out:




Thu Jun 5, 2014



As requested and authorized by the consumer,
priceline confirmed the above listed check-in- check out dates.
We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-05-15 23:09:11
$118
per night
3 Star Hotel in Fairbanks Area for $118/night
This deal saves 15% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Star Rating:




What hotel is this?




Guest Score:




Rated


8.0


out of 10 (or higher)








Guaranteed Amenities:






Airport Shuttle


Business Center





Fitness Center


Condo





Check In:




Tue Jun 3, 2014




Check Out:




Thu Jun 5, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.







Reservation Names:
[redacted]
[redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]







Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Fairbanks








© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$118




Rooms:




1




Nights:




2




Room Subtotal:




$236.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$31.76




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$267.76


267.76
267.76 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory
fee of is collected at the hotel.


Review Important Information




All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by Priceline.




Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an additional
. This fee will be charged to you directly by the hotel. Mandatory fees
are not optional and typically cover items such as resort fees, energy
charges or safe fees. The amount of the charge is subject to change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your request is not accepted,
your credit card will not be charged. Prices are not guaranteed until
purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.


[redacted] have
read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  
The consumer states:
“Reserved 2 rooms. 1 room for 2 people, other room for 4 people”
Attached hereto is a copy of the consumer’s
contact page authorizing the purchase of 2 rooms.
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure labeled under
Important Information.
Important Information
·       
All rooms will accommodate up to 2 people.
We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com
This
contract for request number
[redacted]51 was originally initialed on 2014-03-08 16:58:38
$115
per night
4 Star Hotel in Downtown Columbus Area for $115/night
This deal saves 20% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Area:




Vibrant and exciting, downtown
Columbus is home to legendary entertainment venues, museums, nightlife, parks
and the sprawling Greater Columbus Convention Center. Catch a show at... (Click for full
Description)




Star Rating:




What hotel is this?




Guest Score:




Rated


7.0


out of 10 (or higher)




Guaranteed Amenities:






Pets Allowed


Restaurant





Business Center


Fitness Center





Check In:




Fri Mar 28, 2014




Check Out:




Sun Mar 30, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All rooms will accommodate up to 2 adults.







Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:


MI:


Last Name:





Room 2


First:


MI:


Last Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Downtown Columbus








© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$115




Rooms:




2




Nights:




2




Room Subtotal:




$460.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$95.84




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in US dollars.




$555.84


555.84
555.84 0.00 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory
fee of is collected at the hotel.


Review Important Information





All rooms will accommodate up to 2
people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be
guaranteed by Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.



Pets Policy:
Cats and dogs up to 40 pounds are permitted.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your request is not accepted, your credit
card will not be charged. Prices are not guaranteed until purchase is
complete.



If your
request is accepted, Priceline will immediately charge your PayPal account the
total cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your request is not
accepted, your PayPal account will not be charged. Prices are not guaranteed
until purchase is complete.

Initial Here: I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Dear [redacted]
Thank you for taking the time to contact us regarding
your rental car reservations for Trip Numbers [redacted].
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. Due to the nature of
your concern, we would like to speak with you directly by phone. 
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.
We understand that you are requesting to cancel your
reservations. We reviewed your issue and we will be making a one-time exception
to waive your cancellation fees.
Please contact us directly at: ###-###-####, before
April 28, 2016 if you decide to cancel. The Executive Office hours are 9:00
a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter
your Trip number, which is [redacted] or [redacted] when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
Thank you for choosing to contact us. I look forward to
resolving your issue.
Sincerely,
Frich A[redacted]
Executive Offices

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to...

respond.
 
The consumer is
requesting a refund for an Express Deals reservation.
 
On each consumer’s
initialed checkout page, we clearly and conspicuously place the following
disclosure labeled under Important Information.
Important
Information
·       
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.







 
We
appreciate the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number[redacted] was submitted on 2015-01-06 10:52:04
$116
per night
2½ Star Hotel
in [redacted] Area for $116/night
This deal saves 20% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
































Area:

The gateway for nearly everyone
arriving on[redacted], [redacted] is home to the island's busiest airport. This
workday city on the northern edge of the island is a convenient choice... (Click for full
Description)

Star Rating:

What hotel is this?

Guaranteed Amenities:


Indoor or Outdoor Pool
Restaurant


Airport Shuttle
Free Internet


Check In:

Mon Feb 2, 2015

Check Out:

Fri Feb 6, 2015

Rooms:

All rooms will
accommodate up to 2 adults.

Choose Bed:































$116
per night

2 Double Or 1 Queen Bed -
Standard Room



$124
per night

2 Double Or 1 Queen Bed - Deluxe
Room



$139
per night

2 Double Or 1 King Bed + Queen
Sofabed - Deluxe Room



$162
per night

2 Double Or 1 King Bed + Queen
Sofabed - Ocean View



$216
per night

Oceanfront Suite


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted]
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$139

Rooms:

1

Nights:

4

Room Subtotal:

$556.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$107.76

Priceline Hotel Coupon:


-$0.00


Total Price:
All prices are in U.S. Dollar.

$663.76
663.76
663.76 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired

Mandatory fee of is collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.

Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.

Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.

If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your request is not accepted, your PayPal account will not be
charged. Prices are not guaranteed until purchase is complete.
Initial Here: I have read, accept and
agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted]
 
We are contacting you today regarding your unconfirmed
airline request for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
were advised that your request was rejected after you received the confirmation
email. We apologize for any inconvenience this may have caused.
 
We have reviewed this concern and verified that your
airline request was not accepted. As an apology for the inconvenience, I
submitted a refund request in the amount of $100.00 for your airline request.
This will be reviewed by our management team and it may take up to 14 days to
process. If approved, we will mail a check to the billing address that was entered
during the request process and it will take up to 2 to 3 weeks to receive the
check.?
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

I have used Priceline a couple times and have been happy with the services provided until the experience I had today. I purchased a round trip ticket through Priceline that I needed to cancel, after the 24 hr grace period, for a non-emergency. To do so, it is going to cost me $230 in fees, on a $300 set of tickets. With 8 days of notice before the flight. I thought I did the safe thing when I initially made the purchase by purchasing the third party insurance. I found out that was a waste of additional $18, because the third party insurance (that is listed in priceline's webpage) would not honor my non-emergency as valid claim. I contacted the customer service rep from the airline, priceline, and the insurance provider and asked for help in mitigating the fees or coming up with some flexibility on a future set of tickets. The insurance provider would not budge. The airline placed the fee onus on priceline. And, priceline placed the fee onus on the airline. At least, priceline was willing to waive $30 of the fees though. However, that still left me with a $200 fee I have to eat for something I can not use due to my non-emergency change in plans. To me, this is unsatisfactory service. And, has really jaded my opinion on priceline, the airline, and the insurance provider. Due to the lack of help I received in this scenario, I feel like I have been cheated of the full amount I paid. I have closed my priceline visa account and will be sure to stay clear of priceline, the airline, and the insurance provider for any of my future travel needs.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservations with United Airlines for Trip Numbers [redacted] and...

[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are requesting for a refund of your reservations which you cancelled on the
airline's website.
 
We contacted [redacted] and they did confirm that
the cancelation was made on their website. Since it was the airline that
charged you for this reservation, we requested a refund on your behalf. We
apologize; however, they denied our request. They explained that they do not
honor the 24-hour void window purchased through a third-party agency. As stated
on the airline's website, their 24-hour flexible booking policy applies to
tickets booked at united.com or with the United Customer Contact Center only.
 
When your reservations were booked, we sent you
confirmation emails with your itinerary and with our Customer Service phone
number to call if you need assistance with your reservations. We reviewed your
record and found no attempt to call our Customer Service to cancel these
tickets.
 
Your tickets have fare rules which is governed by the
airline. We, as a travel agency, are bound to abide by the airline fare rules.
Although the tickets are non-refundable, you still have an option to use the
tickets, which are currently on hold with United Airlines, towards a new set of
itinerary. You have a year from the date of purchase to rebook and complete the
new travel. When you rebook the tickets, United Airlines will be collecting
$200.00 penalty fee plus the fare difference per ticket. As a courtesy, we will
be waive the $30.00 Priceline service fee.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The airline ([redacted]) told me Priceline is responsible for the money return and Priceline tells is the airline.  Bottom line: they are both making the other company responsible and that is how they have been playing with me since August.  That is why I contacted Revdex.com, hoping you will be able to find out the truth.  One of the companies is lying and cannot believe that such large companies will make such an issue about the return of $1,800, which mean nothing to them and to me mean living expenses for more than 2 months.  Did you or can you also contact [redacted]?  I will really appreciate your help and cooperation.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: the response supplied by [redacted], Priceline is totally absurb.
Twice I completed the information, twice I received a total to rent that car for 5 days and twice the website asked for my credit card information. To say, it is not always accepted is unprofessional, they told me how much and asked for the credit card - what Priceline's website wanted was for the consumer to accept the higher rate since they had filled in their credit card information already.
Priceline has captured tons of higher rent rates by doing this; and they should be held accountable. May I ask that the Revdex.com goes out there and see if you can book a rental car, get your total, give them your credit card information and then have them flip up a new webpage, the $89 PRICE IS NOT AVAILABLE, however for $177 we can get you a car. It is BAIT AND SWITCH, no matter what [redacted] says, read the small print,etc.
I find it practice entirely unacceptable. If they do it to the citizens of [redacted] - how many military men and women has been duked out of their money, going home to see their families before they deploy. (This town is home to the largest Marine Corp base in America, they are fighting for us and our freedom and Priceline is gigging them on the rental rates too!)
[redacted]
Manager, Marketplace Operations

Revdex.com, Inc.
RE:  [redacted] Purchase
Priceline.com does not have access to [redacted] purchases. We suggest that the Bureau/consumer contact [redacted] directly
for any assistance relating to this [redacted] purchase.
The Bureau may contact [redacted].
Website: [redacted]
** [redacted]
** [redacted]
** [redacted]
** [redacted]
Sincerely,
**  [redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because: How can you still charge for a service not being utilized, this is considered a rip off to the consumer, we should have the right to cancel reservation without a penalty, I suppose you have to pay [redacted] his salary, so put it on the expense of the consumer.  There is a consumer protection law against fraud.
Sincerely,
[redacted]

RevDex.com, Inc.
Our rerecord indicates that a
representative from our Executive Services Office contacted [redacted] on 2/21/2014 to advise that a refund for $31.88 (one day rental charge) was
issued to the credit card account used to make the purchase.
Sincerely,
[redacted]
priceline.com

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