Priceline.com

Revdex.com, Inc.
We are unable
locate the reservation referenced by the consumer.
Account
Number:
Booking: [redacted]Order Number:
Pin: [redacted]
It appears that the
consumer’s hotel room booking was purchased directly with [redacted].
For any assistance
related to [redacted] purchases, please contact [redacted] at [redacted]
(contacts below). 
[redacted] 
[redacted]
Customer Service Team Leader
e-mail: [redacted]
            [redacted]
            [redacted] 
Phone:
###-###-####    |  Fax: ###-###-####
Address: [redacted]
Website: www.[redacted]
Sincerely,
[redacted]
Priceline.com

Hello. Please see the response below that we have sent to our customer.  Thanks.
 
Dear [redacted]
 

face="Calibri">Thank you for taking the time to contact us regarding your reservation at the [redacted]h for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We apologize for the difficulty you encountered. We understand you are requesting for a full refund because you intended to book your reservation in [redacted] Dollars (CAD). Please note that purchases are transacted in the currency chosen and displayed during the request process. You will be able to select your preferred currency during the booking process via a drop down list located in the upper right hand corner. We reviewed your request and confirmed the currency selected and confirmed prior to purchase was United States Dollars (USD). In normal circumstances, we are unable to issue a refund of the difference. As a one-time exception to the policy, a refund in the amount of 32.32 USD was issued on January 10, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.
 
Thank you for the opportunity to assist you and we hope you find this information helpful.
 
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  Priceline offers Published Price rental car
reservations that permit cancelations. In this case the consumer chose to select
a Name Your Own Price rental car for greater savings and less flexibility. The consumer chose to select a restricted, non-refundable
rental car reservation and agreed to the non-refundable terms and conditions of
the selected reservation. Therefore, the purchase is non-refundable. We are
sorry that the consumer was not satisfied with the courtesy option to cancel
with a one day rental car fee of $11. We are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

RevDex.com, Inc.
We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. We are
sorry that the consumer intended to purchase a reservation in [redacted], ** and not
[redacted], ** as listed on his initialed contract page. The consumer selects the
desired area, and is provided with a contract page disclosing the selected
information, including the area selected. The consumer is asked to review the contract
page disclosing the details of the selected request, including the area
selected.  Please also note, the consumer’s
contract page includes the following important I information:

The hotel that is booked may, or may not be one that you have seen
during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.






We
are sorry that the consumer selected reservation is non-refundable, non-changeable,
and we are unable to assist the consumer any further in this situation.


Sincerely,


[redacted]


priceline.com

Dear Ms. [redacted]   Thank you for contacting us regarding your reservation at the Sanctum International Serviced Apartments booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices....

We understand you are unhappy with the property you received on your reservation.   We are sorry if you are unhappy with the property you received on your booking. We are unable to make changes to your reservation; however, we processed a cancellation to your request for a full refund to be issued back to the credit card used. Please allow 3-5 business days for the funds to be received back to your account.   Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else.   Sincerely,   [redacted] Executive Offices

Complaint: 10041375
I am rejecting this response because:
I believe I stated my case clearly in the previous correspondence as well.  Priceline's practice of showing example hotels in 1 category, then giving lesser-rated hotels with the "name your price" feature, is misleading.  If they cannot adhere to their hotel rating examples, then they should not advertise them to the consumer.  Otherwise, what is to prevent Priceline from giving a consumer a 1-star hotel for a 5-star bid?  Where do they draw the line?  They can bend the rules all they want, for their benefit, with the consumer paying the price!
Sincerely,
Brandon Lake

Revdex.com, Inc.
RE:  [redacted] Purchase
Priceline.com does not have access to [redacted] purchases. We suggest that the consumer contact [redacted] directly for any
assistance relating to this [redacted] purchase, referencing the [redacted] Account
Number.
The Bureau may contact [redacted], Operations Director at: [redacted].
Website: [redacted]
[redacted]
Operations Director
[redacted]
[redacted]
[redacted]
Website: [redacted]
E – [redacted]
T - [redacted]
M - [redacted]
F – [redacted]
Sincerely,
**  [redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
You company should accomdate those that are not familiar with your website. If someone contacts your company with 15 minutes of a purchase there is no reason why your company should be so eager to steal and not accomdate the consumer. Your sirte is not user friendly and you have alot of hidden rules that should be displayed to consumer before doing business with you all. I contacted [redacted] and they advised that you all can change the flight information for me within a certain time frame!  First, off the young lady that I was speaking with could barely speak English! The superviosr was just as rude. Your company should have jsut accomadated me as a consumer and changed my flight time to the earlier flight as I requested! I know that you do not care about the consumer only the money that you are able to obtain! However, if more people demand respect people of such would go out of business. So with that being said your company should change my flight to the earlier time frame. I will not go away I want you company to do right about me, I will contact the Attorney General after this! I'm sure your company as done this to others which is unfair.  I would liek for you company to change my flight time to 10am flight departing out of Miami on 12/09/2014.
Thanks In Advance for responding.    
Sincerely,
[redacted]

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We have contacted the hotel on
behalf of the consumer and they advised that they held the room for the guest
and cannot authorize a refund. . We are sorry that we are unable to assist the consumer any further
in this situation. The consumer may contact the hotel directly for any further assistance.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
The price is not the lowest, and probably 90% of the general population fits into one of the groups that qualify for a "special rate" that is cheaper than Priceline's "save up to" or posted prices.  I was not asking for a discount off the special rate, I was merely making the point it is NOT the best price, and is false advertising to say they offer it.  IF they really mean it is the BEST price and that you are saving money based on comparing it to the Rack rate, or other extremely high rate no one would ever pay unless its a huge event, like [redacted], than they should say that.  Its deceptive and they cost us and lots of other people more money, they call it profit, we call it a rip off.  This is consistent with the other on line posts and responses I received to the posts of my concern and example,.  People are suggesting a class action suit, even $20 more is $20 too much when you state you are giving the best price.  Its fraudulent and false advertising, or the fine print is so small and hidden that no one sees or reads it. 
I hope the $20 more we paid is worth the loss of us as a customer forever, and the business of many of our friends and family.  We also sent a warning to the military family organizations to caution them.  It is not an opinion, we did several comparisons, the figures DONOT lie, Priceline is more expensive. 
Sincerely,
[redacted]

Complaint: 10045326
I am rejecting this response because:
This contract was never submitted by me, or anyone. Priceline's website malfunctioned and took my information without me submitting the form. These tickets were never used, and I'm sure they were double compensated by reselling them. They were notified within 5 minutes that these tickets would not be used and that the transaction was not authorized. The nature of my complaint is ignored and not addressed. The contract is fraudulent. This is NOT a reasonable resolution to my complaint! 
Sincerely,
[redacted]

Dear [redacted]
 

size="3">
Thank you for taking the time to contact us regarding
your hotel reservation with the Howard Johnson [redacted] under
Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand your
request for a refund of your hotel reservation that was booked for the
incorrect location.
 
We have reviewed our records and determined that you
booked a prepaid non-refundable rate. Therefore, the only way we could make an
exception is if we are able to gain agreement with our hotel partner to issue a
refund. We have contacted the hotel numerous times on your behalf; however, we
have been unable to get approval to refund your reservation.
Therefore, we regret to inform you that we are unable to
fulfill your request for a refund.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
We were asked to move because it was overbooked not because of renovation. Despite what the reason was, the bottom line is it had caused a great amount of distress to juggle our schedules and we strongly feel your company is liable for. Keep in mind that we were notified on the day of our reservation; therefore, it gave us no time to prepare in advance. In addition, we ended up staying at somewhere we didn't pay for; therefore, your company should at least understand and provide sympathy to your customers for the inconveniences you have caused!!! 
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under Trip...

Number
[redacted]72.
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I understand your
request for a refund because the hotel charged your personal card for your
prepaid priceline reservation.
 
We have contacted the [redacted] and
confirmed you were charged in error. The hotel has agreed to process a refund
to your credit card for $238.16. We have reviewed the proper guest billing
procedures with this hotel property to ensure that this mistake does not occur
again. We apologize for any inconvenience this has caused, and we would like to
issue a partial refund of $56.04 as a gesture of goodwill.
This refund will be processed through our system within
one business day. If you need to check the status of your refund after a few
business days, please contact your bank directly to inquire about their processing
time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: 5% of th cost  is literally $3.00..that is a laughable offer....you stole $75.00 from me. Offer rejected. I paid for a hotel room I could not stay in because you LIED about the condition of the room. I have since spoken to [redacted] corporate and they are issuing me a full refund..because they admit the hotel was NOT as advertised..it's a shame you cannot as well. I will never use PriceLine since they are a dishonest company!
Sincerely,
[redacted]

Dear Mr. [redacted],

size=2> 
We are contacting you today regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you returned the car earlier than expected and you would like to receive a refund for the unused days. We apologize for any confusion; however it is industry standard that pre-paid reservations are booked in 24-hour blocks. The additional day charge is shown on your Contract Page under the Summary of Charges section that was disclosed prior to purchase.
 
Our ability to refund your reservation is at the discretion of the rental car partner's corporate office. We researched your issue with the rental partner directly and they advised that the reservation will be charged for 3 days.  The rental agreement you received at the time of rental noted the return was on August 23 at 5:00 PM. The car was returned early but there is no refund for the unused days.
 
We apologize for the inconvenience and thank you for your time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
This is totally unacceptable.  There is nowhere on the ticket, nor is it obvious when buying your ticket, that there is no baggage included in this price.  This is putting the customer at a severe disadvantage when showing up to the airport and having to pay whatever the airline wishes to charge for last minute luggage. I understand that all airlines have different baggage policies, but they also sell different levels of tickets.  Priceline should make this ticket level very obvious to the customer so they know what they are purchasing. In all cases it is cheaper to buy a ticket with baggage than a ticket without and pay the last minute baggage fee when you show up at airport.
 
Priceline markets itself as having reduced fair tickets and providing a service that saves customers money.  This in no way saves people money when you are not able to see what exactly you are getting and forced to pay ridiculously high baggage fees.  Ultimately Priceline is taking advantage of their customers due to the airlines all having different baggage policies and priceline is saying since they are all different we won't bother to indicate what level ticket you are buying and therefore our prices will look low.
 
This is very poor business ethics and it is happening with increased frequency based on my conversations with the attendants at the airline check in.  Someone should force priceline to do the right thing so they are transparent in what they are proving to their customers. 
 
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
 
I attempted to resend the transaction seconds after I found out that the reservation was for 3:00 pm and not 7:00 am.
I was unable to do so and was given the runaround for several hours contacting priceline and [redacted].

I am in...

receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, she/he was unable to obtain confirmation
for a Name Your Own Price rental car request.
 
Priceline does not
guarantee that all Name Your Own Price requests will receive an accepted status
confirmation.
 
The consumer’s contract
page discloses the following important information.
 
Important Information
Once you've reviewed your information above, please review
the following rules regarding rental cars issued through priceline.com:
 
·       If your
offer is not accepted, you will not be charged.
 
 
We appreciate the opportunity to
clarify.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-02-21 13:26:33












 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Compact Car with Unlimited Mileage


Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Monday, February 23, 2015, 11:00 AM
Drop-off Date & Time: Saturday, February 28, 2015, 10:30 AM
Rental Car Company:
Total Charges
5 Days at: $10 /day


Total:$89.4
Summary of Charges
Your Bid Per Day:
$10 (per day)
Total Rental Days:
5
Subtotal:
$50
Taxes and Fees: (details)
$39.4
Total Charges:
$89.4
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Insurance!
Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not
accepted, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional items
you add to your reservation, including any child seats or special requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter depends
upon the car type, rental period, and optional items. Pre-paid cards or cash
will not be accepted for the security deposit. If the driver provides a
credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because:
I have given them every opportunity to admit that this is not a 3 star hotel and to do right by me. I have every intention of going through with this reservation and documenting every bit of it. If this MOTEL has bed bugs and black mold as others have claimed I will be suing priceline. 
Sincerely,
[redacted]