Pricepoint Advantage/Tuggle Aviation, Inc.

Our family has been dealing with the wonderful people at Coulters for many years. [redacted]'s staff is consistently the most helpful and friendly in the industry.

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Island Auto Exchange's willingness to reimburse me $327.50 for the one tire that this whole complaint was started on. I would also like to add that I was unable to walk away from the deal as I was informed by Island Auto Exchange that even though I was unable to get the loan through the bank I preferred that I had signed some hand written addendum to my sales contract stating that "they" Island Auto Exchange would find me a loan. In other words, they said it to me making me feel like I was stuck. At no point was I told I could walk away which is why I put a stop on my $5000 check. At 22 years old, I am not well informed, this was my first major financial transaction. I will keep the said vehicle, I will not consign it. I have put enough money into it after the sale to bring it up to par.

I purchased a car from this place, biggest regret of all my 24 years.
First time Buying making a loan so I was nervous, excited, confused all at the same time. I saw the vehicle on craigslist. The guy marco who helped me was the one who showed me the car, came on a test drive and all that, then he wanted to sit down and do paper work, yeah we did this I got approved so and so. But Of course I checked out the car, check engine light was on he ran the code and said it wasn't a big deal. he also said that he would have the two front tires replaced, I never noticed anything wrong with it.. But there was the exact same model a different color and a little newer I asked him, oh can I see that one. he said "oh you don't want that one, it has higher mileage and the center console is broken and a part to fix that is 800.. blah blah blah.
again first time buying a car wasn't really thinking so I said alright. okay. so signed the papers, the vehicle needed to get a new safety so I took home a loner. picked her up the next day, not even within a month the starter failed. yeah it happens its an older car, as I took it into the shop to have it fixed the front inner tires were showing wire already, and the guy told me that, the whole front suspension was gone, need new lower and upper control arms, inner tie rods and new struts. This business and there car sales men PRAY ON FIRST TIME CAR BUYERS. beware, MARCO KNEW THAT THE CAR HE SOLD ME HAD SUSPENSION ISSUES, he said he would replace the tires WITHOUT EVEN ME SAYING ANYTHING.. which he didn't that lying lard. repairs on this car total came out to about 5,500. I rather spend 800 to fix a center console than to replace front tires every 2 months, have 3 blow outs and going through all that crap when this company could have just been honest..... DO NOT PURCHASE VEHICLES FROM THEM! they do not belong having a business, Can you imagine if I didn't end up buying this car and a young mother with children bought it and her front tire blew out and lost control? beware of these snakes! Do anything to step on anyone just to get ahead.

Thank you for the opportunity to respond to this complaint as our company has been in business for over 30 years and have sold over 10,000 vehicles, many to 2nd & 3rd generation kamaaina families. We are sorry that the customer is not satisfied. [redacted] (Buyer) is a well-informed young man who...

was being assisted by his very good friend who is well-versed in vehicles, car buying and modified vehicles. As requested by the Buyer, we also included a special provision for financing to protect him. The vehicle was represented as a V-8 as the Buyer was given a Kelley Blue Book print-out which states that. Two days after signing the original sales agreement, he demanded that we lower the price below our advertised special otherwise he wanted to cancel. To appease him, we adjusted the price by another $500 and he test drove the vehicle a second time for approx. 15 mins. after the promised work was completed. Now that he was totally satisfied, he continued to arrange the financing on his own and on 5/2 was ready to take delivery of the vehicle. At that time, it had come to our attention that the check for down payment was returned due to a stop payment order and the Buyer had a third opportunity to drive the vehicle to his bank to retrieve the funds for the returned check. With zero money in to us for a period of days, why didn't the Buyer just walk away from the sale if he wasn't satisfied? Nobody took advantage of the Buyer.

Not only did the Buyer sign an "as is" addendum but he signed a Release of Liability Agreement with additional disclosures which also states that he agrees to release the Seller from any and all liability with regards to the sale of said vehicle. This complaint breaches the Release of Liability Agreement and this adverse action by the Buyer is inappropriate. Under the circumstances, we (Seller) are not obligated to do anything more for this Buyer. However, we are sorry that the Buyer is not happy and we are willing to offer the Buyer a couple of additional customer courtesies as follows:
1. The Buyer needs to honor the Release of Liability Agreement he signed
which means no further adverse action by the Buyer.
2. Seller will reimburse to the Buyer the cost of 1 tire in the amount of $327.50 as the Buyer
only mentioned 1 tire to us after the sale.
OR
3. Seller offers to consign the vehicle on behalf of the Buyer to try and sell it at the
Buyer's net sales price he purchased the vehicle for provided that the vehicle is in the
same condition as when he took delivery and upon availability of lot space. This
consignment will be subject to other conditions as well.
If we do not hear from the Buyer on or before June 5, 2014, we will assume the Buyer is not interested in our consignment offer and a check for $327.50 will then be mailed to him.
Thank you.