Hello: In regards to this complaint: Unfortunately we have no responsibility for the wood floor incident. Since we did not damage the floor during delivery, this is the customers responsibility. All reclining sofa's and loveseats have metal bases and the consumer should never drag furniture,... especially with a metal base, on a wood floor if they don't expect damage. Even though the customer damaged their own wood floor we tried to touch the wood up for them with a furniture marker, which is not a permanent solution. When furniture is moved in the home by a consumer it should never be drug or pushed, it should be lifted and carried. Another solution for the consumer would have been to put felt pads on the metal base of the reclining furniture, that would have prevented them from scaring their floor. Next, we have gone to see the sofa in question, and their is an issue with the fabric. We have acknowledged this. We do not manufacture the furniture that we sell, so as the retailer, we have contacted the manufacturer and have requested fabric so that we can repair this for the customer. We keep an upholsterer on staff so that we can take care of issues such as this. We have done due diligence and photographed the piece and sent it in to our sales rep for the company, [redacted] . Mr. [redacted] currently is trying to get the fabric for us. As soon as the fabric comes in we would love to repair the piece for the customer at no charge of course. The sofa and loveseat does have a three year warranty, but it covers only the reclining mechanisms. Frame and fabric are typically only covered for one year. However, we know that there is an issue and are working to try and get it resolved. If the consumer has any questions they can contact me, [redacted] **, the GM of the store and I will give them updates whenever needed. I am usually here Monday-Saturday. Rest assured that as soon as this fabric comes in we will replace it for the customer because we like to put quality pieces in folks home when they come and spend their hard earned money here at Price's Furniture INC. Respectfully, *** [redacted]
To whom it may concern: Mr*** did purchase television in question from usUpon delivery, which is free, Mr *** had the odd request of us to leave the television on a chair he had in the homeMy delivery men, confused by this, offered to setup the tv for Mr ***, which he declinedAfter he
declined this, my delivery men had him sign a slip stating the television was delivered in good conditionThis is standard practice for us when we dont actually set the goods upOften times, damage will occur when we leave goods on a customers porch, or when things are unassembledAfter the fact Mr*** has stated he didn't know how heavy the tv was, indicating he dropped and damaged the unitWe feel very bad Mr *** broke his television, we have asked GE Money Bank, the lender, if they had an insurance policy for customers, which they don'tMr *** has made two complaints through GE Money, which were denied by GE due to overwhelming evidence in our favorWe did respond to the atourney general letter, so that is an untrue statement by Mr *** This is the third avenue he has gone through to try and return a TV that he damaged, and we do feel bad about it, but obviously because he damaged it we cannot take it back or refund any money to himWe still do have the delivery slip on our files along with his denials from GE money bank for charge back to us, the merchant We do feel bad for Mr ***, but we offer free delivery and setup for a reason, because or delivery men are trained to set goods upin consumers homeWhen consumers waive this right we look over the merchandise to make sure it's in good condition, and have the customer sign that it is to protect us from consumer damage to goodsWe as a retailer have this practice so that we can protect ourselves in instances like this
Respectfully,
*** ***
Hi, we have further resolved complaint ***We allowed the ***'s to come and choose a new set of furniture and brought back their old pieces so they do not have to waitThey upgraded to a Lane setWe have already deliveredIt would be great if you guys could update the complaint with this infoPlease call the ***'s to verify
Thanks
*** Price
This TV was damaged by customerCustomer requested we leave on a chair and that he would set upAny time this happens my delivery staff is trained to go over delivery with customerUnfortunately customer is looking for any excuse to get out of paying for the TV he damagedThe delivery man that is being called a liar by Mr*** has worked for us for eight years and has never told us a lieWe feel bad that he broke his TV, but he chose to set it up and not let our guysFor weeks I took phone calls from the consumer and explained to him that we dispose of boxes once a week at the transfer station in Las Vegas, we carry furniture and appliancesObviously, we cannot save every box that we run intoAgain the TV was delivered in good condition and the customer signed that it wasI am sorry he chose to try and setup the TV on his ownWe offer free delivery so we can try and avoid these situationsIt's too bad Mr*** chose to not take advantage of thisObviously this is an unresolvable situation because our customer does not want to admit guiltWe do have documents where he signed merchandise was delivered in good conditionWe also have letters from GE Capital where his claim is rejected due to overwhelming evidenceWe also wrote the attorney general backIn years we have never stolen from anyone, we like to put quality goods in peoples homesI'm really sorry but Mr *** broke his television and has to deal with the reprocussions of itI wish there was insurance to help him out but he did not purchase a warranty either
Sincerely
*** ***
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Customers need to be satisfied. The T.V. does look fine but no picture shows and is cracked. The loan wasn't from [redacted] but to a separate bank. This type of situation can't happen again. When I got the call the delivery was about one and a half to two weeks longer than most packages. I experienced long waits and blatantly rejected the return the next morning. I went outside and found the delivery men opening my package in an unnatural way. Horizontally the box was ripped. I stated I didn't want the delivery anymore. Seeing the way the box was opened made me reject the delivery. As the conversation went on I was coerced into the delivery with a replacement guarantee "it will be replaced". "We do this to all our customers" on delivery and failed to even remove the plastic cover to show condition. The delivery men wrote a hand written note before they themselves even tried to turn the set on. Even after my return was tried the company removed the evidence by throwing the box "it has been months". This item was electronic and by not doing so should be fired. Never did I damage the T.V.
Hello: In regards to this complaint: Unfortunately we have no responsibility for the wood floor incident. Since we did not damage the floor during delivery, this is the customers responsibility. All reclining sofa's and loveseats have metal bases and the consumer should never drag furniture,...
especially with a metal base, on a wood floor if they don't expect damage. Even though the customer damaged their own wood floor we tried to touch the wood up for them with a furniture marker, which is not a permanent solution. When furniture is moved in the home by a consumer it should never be drug or pushed, it should be lifted and carried. Another solution for the consumer would have been to put felt pads on the metal base of the reclining furniture, that would have prevented them from scaring their floor. Next, we have gone to see the sofa in question, and their is an issue with the fabric. We have acknowledged this. We do not manufacture the furniture that we sell, so as the retailer, we have contacted the manufacturer and have requested fabric so that we can repair this for the customer. We keep an upholsterer on staff so that we can take care of issues such as this. We have done due diligence and photographed the piece and sent it in to our sales rep for the company, [redacted]. Mr. [redacted] currently is trying to get the fabric for us. As soon as the fabric comes in we would love to repair the piece for the customer at no charge of course. The sofa and loveseat does have a three year warranty, but it covers only the reclining mechanisms. Frame and fabric are typically only covered for one year. However, we know that there is an issue and are working to try and get it resolved. If the consumer has any questions they can contact me, [redacted], the GM of the store and I will give them updates whenever needed. I am usually here Monday-Saturday. Rest assured that as soon as this fabric comes in we will replace it for the customer because we like to put quality pieces in folks home when they come and spend their hard earned money here at Price's Furniture INC.
Complaint: [redacted]
I am rejecting this response because: The T.V. looks fine WAS BROKE UNDER THE SCREEN. Either way I have and will be paying for the loan [redacted] got me. Just wanted to let the Revdex.com know this company did this to me and keep their name on the site for others to see. The company made no offer to replace exchange or pay for the amount of loss.
Regards,
[redacted]
Hello: In regards to this complaint: Unfortunately we have no responsibility for the wood floor incident. Since we did not damage the floor during delivery, this is the customers responsibility. All reclining sofa's and loveseats have metal bases and the consumer should never drag furniture,... especially with a metal base, on a wood floor if they don't expect damage. Even though the customer damaged their own wood floor we tried to touch the wood up for them with a furniture marker, which is not a permanent solution. When furniture is moved in the home by a consumer it should never be drug or pushed, it should be lifted and carried. Another solution for the consumer would have been to put felt pads on the metal base of the reclining furniture, that would have prevented them from scaring their floor. Next, we have gone to see the sofa in question, and their is an issue with the fabric. We have acknowledged this. We do not manufacture the furniture that we sell, so as the retailer, we have contacted the manufacturer and have requested fabric so that we can repair this for the customer. We keep an upholsterer on staff so that we can take care of issues such as this. We have done due diligence and photographed the piece and sent it in to our sales rep for the company, [redacted] . Mr. [redacted] currently is trying to get the fabric for us. As soon as the fabric comes in we would love to repair the piece for the customer at no charge of course. The sofa and loveseat does have a three year warranty, but it covers only the reclining mechanisms. Frame and fabric are typically only covered for one year. However, we know that there is an issue and are working to try and get it resolved. If the consumer has any questions they can contact me, [redacted] **, the GM of the store and I will give them updates whenever needed. I am usually here Monday-Saturday. Rest assured that as soon as this fabric comes in we will replace it for the customer because we like to put quality pieces in folks home when they come and spend their hard earned money here at Price's Furniture INC. Respectfully, *** [redacted]
To whom it may concern: Mr*** did purchase television in question from usUpon delivery, which is free, Mr *** had the odd request of us to leave the television on a chair he had in the homeMy delivery men, confused by this, offered to setup the tv for Mr ***, which he declinedAfter he
declined this, my delivery men had him sign a slip stating the television was delivered in good conditionThis is standard practice for us when we dont actually set the goods upOften times, damage will occur when we leave goods on a customers porch, or when things are unassembledAfter the fact Mr*** has stated he didn't know how heavy the tv was, indicating he dropped and damaged the unitWe feel very bad Mr *** broke his television, we have asked GE Money Bank, the lender, if they had an insurance policy for customers, which they don'tMr *** has made two complaints through GE Money, which were denied by GE due to overwhelming evidence in our favorWe did respond to the atourney general letter, so that is an untrue statement by Mr *** This is the third avenue he has gone through to try and return a TV that he damaged, and we do feel bad about it, but obviously because he damaged it we cannot take it back or refund any money to himWe still do have the delivery slip on our files along with his denials from GE money bank for charge back to us, the merchant We do feel bad for Mr ***, but we offer free delivery and setup for a reason, because or delivery men are trained to set goods upin consumers homeWhen consumers waive this right we look over the merchandise to make sure it's in good condition, and have the customer sign that it is to protect us from consumer damage to goodsWe as a retailer have this practice so that we can protect ourselves in instances like this
Respectfully,
*** ***
Hi, we have further resolved complaint ***We allowed the ***'s to come and choose a new set of furniture and brought back their old pieces so they do not have to waitThey upgraded to a Lane setWe have already deliveredIt would be great if you guys could update the complaint with this infoPlease call the ***'s to verify
Thanks
*** Price
This TV was damaged by customerCustomer requested we leave on a chair and that he would set upAny time this happens my delivery staff is trained to go over delivery with customerUnfortunately customer is looking for any excuse to get out of paying for the TV he damagedThe delivery man that is being called a liar by Mr*** has worked for us for eight years and has never told us a lieWe feel bad that he broke his TV, but he chose to set it up and not let our guysFor weeks I took phone calls from the consumer and explained to him that we dispose of boxes once a week at the transfer station in Las Vegas, we carry furniture and appliancesObviously, we cannot save every box that we run intoAgain the TV was delivered in good condition and the customer signed that it wasI am sorry he chose to try and setup the TV on his ownWe offer free delivery so we can try and avoid these situationsIt's too bad Mr*** chose to not take advantage of thisObviously this is an unresolvable situation because our customer does not want to admit guiltWe do have documents where he signed merchandise was delivered in good conditionWe also have letters from GE Capital where his claim is rejected due to overwhelming evidenceWe also wrote the attorney general backIn years we have never stolen from anyone, we like to put quality goods in peoples homesI'm really sorry but Mr *** broke his television and has to deal with the reprocussions of itI wish there was insurance to help him out but he did not purchase a warranty either
Sincerely
*** ***
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Customers need to be satisfied. The T.V. does look fine but no picture shows and is cracked. The loan wasn't from [redacted] but to a separate bank. This type of situation can't happen again. When I got the call the delivery was about one and a half to two weeks longer than most packages. I experienced long waits and blatantly rejected the return the next morning. I went outside and found the delivery men opening my package in an unnatural way. Horizontally the box was ripped. I stated I didn't want the delivery anymore. Seeing the way the box was opened made me reject the delivery. As the conversation went on I was coerced into the delivery with a replacement guarantee "it will be replaced". "We do this to all our customers" on delivery and failed to even remove the plastic cover to show condition. The delivery men wrote a hand written note before they themselves even tried to turn the set on. Even after my return was tried the company removed the evidence by throwing the box "it has been months". This item was electronic and by not doing so should be fired. Never did I damage the T.V.
Hello: In regards to this complaint: Unfortunately we have no responsibility for the wood floor incident. Since we did not damage the floor during delivery, this is the customers responsibility. All reclining sofa's and loveseats have metal bases and the consumer should never drag furniture,...
especially with a metal base, on a wood floor if they don't expect damage. Even though the customer damaged their own wood floor we tried to touch the wood up for them with a furniture marker, which is not a permanent solution. When furniture is moved in the home by a consumer it should never be drug or pushed, it should be lifted and carried. Another solution for the consumer would have been to put felt pads on the metal base of the reclining furniture, that would have prevented them from scaring their floor. Next, we have gone to see the sofa in question, and their is an issue with the fabric. We have acknowledged this. We do not manufacture the furniture that we sell, so as the retailer, we have contacted the manufacturer and have requested fabric so that we can repair this for the customer. We keep an upholsterer on staff so that we can take care of issues such as this. We have done due diligence and photographed the piece and sent it in to our sales rep for the company, [redacted]. Mr. [redacted] currently is trying to get the fabric for us. As soon as the fabric comes in we would love to repair the piece for the customer at no charge of course. The sofa and loveseat does have a three year warranty, but it covers only the reclining mechanisms. Frame and fabric are typically only covered for one year. However, we know that there is an issue and are working to try and get it resolved. If the consumer has any questions they can contact me, [redacted], the GM of the store and I will give them updates whenever needed. I am usually here Monday-Saturday. Rest assured that as soon as this fabric comes in we will replace it for the customer because we like to put quality pieces in folks home when they come and spend their hard earned money here at Price's Furniture INC.
Respectfully,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The T.V. looks fine WAS BROKE UNDER THE SCREEN. Either way I have and will be paying for the loan [redacted] got me. Just wanted to let the Revdex.com know this company did this to me and keep their name on the site for others to see. The company made no offer to replace exchange or pay for the amount of loss.
Regards,
[redacted]