PricewaterhouseCoopers

We clearly stated our positionWe have made numerous offers to Mr [redacted] which have all been refused We do plan to take any further action

We were unaware of any issues until we received multiple negative social media ratings/responses. It is important to note that Mr. [redacted] had owned the vehicle for seven months when we first started to see negative reviews on multiple social media sites. From there we reached out to Mr.... [redacted] to better understand his concerns. At that time we advised we would investigate his concerns with the submission of the loan. It is important to note that the loan source and terms were fully disclosed and agreed upon by Mr. [redacted] at the time of vehicle purchase and again, he waited seven months to voice his concerns. Mr. [redacted] stated that we were "untruthful" about the loan; which we dispute. Again, all terms were disclosed, agreed upon and signed by Mr. ***. We did attempt, on numerous occasions to settle the issue with Mr. ***. This included, reimbursement of interest rate difference, attempt to re-finance and a search for another used vehicle he was interested in at the time. Further, we offered to diagnose and repair two mechanical concerns with another vehicle he owned. We were clear that the two items we would address were an alignment and rear engine seal leak. Upon inspection, further repairs were needed including a turbocharger which were not agreed to as part of the initial agreement. We told him we would do what we promised (alignment and rear engine seal leak) and any other repairs would be at his expense. Mr. [redacted] refused our offer and said, "he would bury us with negative reviews." We believe we have tried over and over again to reach a fair and equitable resolution. There is nothing more we can do at this time.

We have invited the customer back to address her concernsShe will be at the dealership tomorrow - August

Attached is my full complaintSanderson Ford states that they have done everything to try and fix the matter with me and I disgaree that they have notThe damages I would like at this time is $and is what they owe meIf this cannot be paid, will pursue forward to litagation. Revdex.com Im asking that if this does not get resolved that this do remain onto Sandersons Ford file with Revdex.com of Arizona

We have contacted the customer and straightened out the paperwork situationNo further action is necessary

My sales manager is working through the issue with the customer. We have reached a mutually agreeable outcome.

We clearly stated our position. We have made numerous offers to Mr. [redacted] which have all been refused.  We do plan to take any further action.

We were unaware of any issues until we received multiple negative social media ratings/responses. It is important to note that Mr. [redacted] had owned the vehicle for seven months when we first started to see negative reviews on multiple social media  sites. From there we reached out to Mr....

[redacted] to better understand his concerns.  At that time we advised we would investigate his concerns with the submission of the loan. It is important to note that the loan source and terms were fully disclosed and agreed upon by Mr. [redacted] at the time of vehicle purchase and again, he waited seven months to voice his concerns. Mr. [redacted] stated that we were "untruthful" about the loan; which we dispute. Again, all terms were disclosed, agreed upon and signed by Mr. [redacted]. We did attempt, on numerous occasions to settle the issue with Mr. [redacted]. This included, reimbursement of interest rate difference, attempt to re-finance and a search for another used vehicle he was interested in at the time. Further, we offered to diagnose and repair two mechanical concerns with another vehicle he owned. We were clear that the two items we would address were an alignment and rear engine seal leak. Upon inspection, further repairs were needed including a turbocharger which were not agreed to as part of the initial agreement. We told him we would do what we promised (alignment and rear engine seal leak) and any other repairs would be at his expense. Mr. [redacted] refused our offer and said, "he would bury us with negative reviews."  We believe we have tried over and over again to reach a fair and equitable resolution. There is nothing more we can do at this time.

Steve W[redacted] recently retired from Sanderson Ford. My name is Mark W[redacted] and I am the [redacted] General Manager at Sanderson Ford and I am responding to the customer's concern.I have reviewed the situation and Sanderson Ford did nothing wrong here. Ms. [redacted] was in a significant negative equity position on...

her trade-in. She purchased a PHEV Fusion (Hybrid/electric) and financed the negative equity into the purchase price. The value of her Fusion has been negatively impacted by falling gasoline prices and depreciation on [redacted] vehicles is greatest in the first year of ownership (the Fusion was purchased on 3/18/2015).