Pride Air Conditioning & Heating Services

Pride serviced ** [redacted] 's home on 11/25/2013, the diagonistics was that the inducer motor blade was brokenand locked up the motorAs noted on the service invoice that was signed by the home onwer the furnace was very dirty and over heatingWhen this Gas Furnace over heats it causes the plastic parts of the inducer motor to failThis information ,and photo's where given to the Warranty company AHS , the warranty company made the decession not to prove the repair Pride quoted the inducer assembly to be replaced not just the wheel replacement, when these wheels breaks it causes the shaft of the motor to sometimes go out of balance and the new wheel may fail again, so it is best to replace the motor assembly to prevent futhur problems Pride has done nothing to justify this complantWe give the information and photos to the warranty company and they decide on coverage based on the type of policy the customer has with them [redacted] Pride A/C & Heating

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The original quote that this business emailed me didn't indicate that any of the itemized costs were optional or indicate they were willing to negotiate the total cost. Regards, [redacted] ***

[redacted] ***, I have reviewed your complaint and listened to the voice recording with Cayla on the 03/The estimate that was sent ( [redacted] ) is just that a estimateIt is up to your warranty company to decide what is covered or notIn the estimate that was sent I see no duplicate charges that you speak of on the estimateYour existing equipment is form and the specifications and sizing has changed a lot since then, so sheet metal is required to make a air tight sealEquipment Pad : Is needed because the new heat pump is larger and heavier that your unit nowNot changing it can cause the unit to be unstable and shift over timeSheet Metal : For a air tight connection a new return box and supply connections have to be made.If you current have a [redacted] trap water safety (Code #307.2.3.1) then it would be installed and taken off of the charges, as explained in the phone conversation you had with CaylaDisposal : If you decide to disposal of the equipment yourself it most be disposed of property as it contains hazardous materials, and must be taken to a approved disposal facilityThat charge would be removed.Recovery : the existing refrigerant in the system must be removed by a EPA approved device so the refrigerant doesn't leak to the atmosphere.Locking caps : ( code # 1101.10) is required by code to lock the service valve ports to remain locked unless a license technician removes themThe Thermostat is only a option to upgrade, when a new system is being installed we always recommend upgrading the thermostat to enhance your system , purchasing it is your optionElectrical disconnect : Your electrical disconnects are always from and can wear out over time causing failure to new equipment I hope this has help understand the estimated charges for youNo payments have been charge or will be charged on any estimated work until it has been approved by the customerWe will always give the customer the option to decline certain services if they feel they have the ability to do on their ownWe by no means are taking advantage of our customers, warranty companies only pay for the equipment and basic labor to install equipment, if your policy with them doesn't cover specific items that is something that you have to take up with them concerning your policyPride A/C & Heating Service Co Inc