Pride and Perfection Remodelling and Home Improvements

Subject: ID [redacted] Dear [redacted] ,This letter is in regards to the complaint made against me.I purchased all materials and completed all work in compliance with the contractI informed Mr [redacted] on how the next part of the project was to be completed by staining and applying polyurethane prior to installation as per agreement to keep within the cost of workHe also agreed to the need of re-sanding of the work already completed due to not liking the color that they approved of and told me to continue applying finish multiple timesThey even had me install the painted shoe molding and move the furniture back into the rooms and re-install the toilet in the powder room and then told me they don't like the colorHe then agreed to the additional cost to refinish those roomsIn order to complete the job I needed the color to finish the stairs and living room and dining roomThey tried to tell me to just install the stair treads and they would choose the color another time if at allWhich led me to believe they did not intend on allowing me to complete the work There was some delays due to injury while doing work at there houseAnd delays to allow additional coat of polyurethane to dry to re-install furniture and moldings.I am going to paste a copy of the email I sent Mr [redacted] outlining the amount of money of the materials and labor that he has paid for to dateAll materials were purchased and delivered on site.Here is the emailI can forward all communications between me and Mr [redacted] even the text messages[redacted] Refinish $sfEntry 211sf ($completed and paid for)Dining room 192sf (no work completed in room)403sq ft $926.90New install select red oak, sand and finish @ $9.30sfLiving room (supplied, installed, $per sq ft $1319.50) (remaining balance owed by home owner for living room$433.55)Family room 340sf ($completed)Office 130sf ($completed)sf plus 10% waste 66sf total sf$from here to top of page Install 175lf shoe molding painted and installed $1.50lf 175lf $262.50(98lf of quarter round supplied painted and installed $147.00)(77lf of quarter round supplied and painted $82.39)(Total for materials and work completed on quarter round $229.39)Remaining balance for quarter round $33.11Install red oak stair treads and risers $ea $Materials supplied $497.76delivered red oak stair treads Plywood 7/16"backing for risers delivered delivered materials for stair treads403.90Plus delivery of (4) 1x8xfinger jointed primed boards for risers $93.86Stair materials supplied total $497.76$Total for materials and labor provided It's all in black and white listed aboveYou paid me and 2206.50Total of $6619.50Seems to me I paid out over $to date more than you paid meI have well over 50% of the work completed All that's left is sand and finish dining room and living room380sf @ 2.30sf That's $ And stain, finish and install stair treads and risers and that's $remaining for staining finishing and installation for a total of $with quarter round installation of $Total of $for labor on remaining workMy profit after final payment after the $out of my pocket more than you already paid me $ProfitAs far as the finish you don't like for work already completed Ash agreed with me to use water based polyurethane for low odor and for the fast drying process You should have told me you didn't like the color way before I applied first coat of polyurethane and following coat of polyurethane to the floor And as far as the sheen you had days after I put the third coat of oil based polyurethane on to tell me thatNo You waited till I installed quarter round and moved the furniture back on to decide you didn't like the colorYou did not allow me to correct the issues by letting me put furniture back on floors and acknowledging your mistake and agreeing to compensate me to redo the work already finishedAnd I told you I needed a stain color by putting stain on your floors and choose a color to finish the project I told you my process for the stairs and risersI stain and polyurethane them before installation to reduce labor due to the price you were willing to pay for stairs and risersYou wouldn't pick a color therefore I'm not doing stairs that wayIt's not in the priceMy HIC # is on the contract and you have my address you told the Revdex.com you didn't have either although you stated you delivered deposit to meAnd it's a fact that over 50% of the work is completed and all materials were purchased and delivered to you residence I will be responding to Revdex.com as wellI have all receipts for Materials and Labor paid out for your project that was agreed upon

Subject: ID [redacted]Dear [redacted],This letter is in regards to the complaint made against me.I purchased all materials and completed all work in compliance with the contract. I informed Mr [redacted] on how the next part of the project was to be completed by staining and  applying...

polyurethane prior to installation as per agreement to keep within the cost of work. He also agreed to the need of re-sanding of the work already completed due to not liking the color that they approved of and told me to continue applying finish multiple times. They even had me install the painted shoe molding and move the furniture back into the rooms and re-install the toilet in the powder room and then told me they don't like the color. He then agreed to the additional cost to refinish those rooms. In order to complete the job I needed the color to finish the stairs and living room and dining room. They tried to tell me to just install the stair treads and they would choose the color another time if at all. Which led me to believe they did not intend on allowing me to complete the work.  There was some delays due to injury while doing work at there house. And delays to allow additional coat of polyurethane to dry to re-install furniture and moldings.I am going to paste a copy of the email I sent Mr [redacted] outlining the amount of money of the materials and labor that he has paid for to date. All materials were purchased and delivered on site.Here is the email. I can forward all communications between me and Mr [redacted] even the text messages.[redacted]Refinish $2.30 sfEntry 211sf ($485.30 completed and paid for)Dining room 192sf (441.16 no work completed in room)403sq ft $926.90New install select red oak, sand and finish @ $9.30sfLiving room 188.5 (supplied, installed, $7.00 per sq ft $1319.50) (remaining balance owed by home owner for living room$433.55)Family room 340sf  ($3162.00 completed)Office 130sf  ($1290.00 completed)658.5 sf plus 10% waste 66sf total 730 sf$6256.80 from here to top of page Install 175lf shoe molding painted and installed $1.50lf.  175lf   $262.50(98lf of quarter round supplied painted and installed $147.00)(77lf of quarter round supplied and painted $82.39)(Total for materials and work completed on quarter round $229.39)Remaining balance for quarter round $33.11Install 14 red oak stair treads and 16 risers $60.00 ea $840.00 Materials supplied $497.76delivered 14 red oak stair treads Plywood 7/16"backing for risers delivered delivered materials for 16 stair treads403.90Plus delivery of (4) 1x8x12 finger jointed primed boards for 16 risers $93.86Stair materials supplied total $497.76$6983.95 Total for materials and labor provided It's all in black and white listed aboveYou paid me 4413.00 and 2206.50Total of $6619.50Seems to me I paid out over $364.45 to date more than you paid meI have well over 50% of the work completed All that's left is sand and finish dining room and living room. 380sf @ 2.30sf That's $874.00  And stain, finish and install stair treads and risers and that's $342.24 remaining for staining finishing and installation for a total of $1216.24 with quarter round installation of $33.11 Total of $1249.35 for labor on remaining workMy profit after final payment after the $364.45 out of my pocket more than you already paid me $592.70 ProfitAs far as the finish you don't like for work already completed Ash agreed with me to use water based polyurethane for low odor and for the fast drying process You should have told me you didn't like the color way before I applied first coat of polyurethane and following coat of polyurethane to the floor And as far as the sheen you had 3 days after I put the third coat of oil based polyurethane on to tell me thatNo You waited till I installed quarter round and moved the furniture back on to decide you didn't like the colorYou did not allow me to correct the issues by letting me put furniture back on floors and acknowledging your mistake and agreeing to compensate me to redo the work already finished. And I told you I needed a stain color by putting stain on your floors and choose a color to finish the project I told you my process for the stairs and risersI stain and polyurethane them before installation to reduce labor due to the price you were willing to pay for stairs and risersYou wouldn't pick a color therefore I'm not doing stairs that wayIt's not in the priceMy HIC # is on the contract and you have my address you told the Revdex.com you didn't have either although you stated you delivered deposit to meAnd it's a fact that over 50% of the work is completed and all materials were purchased and delivered to you residence I will be responding to Revdex.com as wellI have all receipts for Materials and Labor paid out for your project that was agreed upon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The first issue was that he did not complete the work as stated on his contract. According to the contract this work should have been completed in 10 consecutive days, which never happened. He would show up at around 10 am or later and leave by 3 PM sometimes even before that. The worst part was he never worked consecutively instead we would see him 2 days of the week and the rest of the 5 days he would take off, with one or any excuse. All the way starting from March the work was only done half way. I had relayed to him many times, how much his lack of scheduling was effecting our plans, it was stressful, and an aggravation. My wife had to go on training from her job which she kept delaying due to the work that was still unfinished, we had arranged a big party for April 15, which was communicated to him before the work was started, and it had to be cancelled as the whole house was in a turmoil and disaster zone. We were living in the dust and debris from over a month and a half, where as he was taking his own sweet time and schedule anytime he felt like working. The stains and polish and other chemicals that he used on our floor was not even intended for residential use, as he had left the used and un-used cans and material in our garage. The color sample that he showed us was not what was applied on the floor. He never applied 3 coats of Polyurethane on the floor. Instead what he applied was a water based coat which we never discussed or agreed upon. We never saw him come back and apply the 3 coats of Polyurethane, because the polyurethane needs to be applied repeatedly for next 3 days, which he never did as he only showed up that one Friday of the week. He left without installing the stairs and risers, and the rest of the rooms were left unfinished without the stain. We ended up paying 300 dollars just to install the stairs, and another $ 3000 to another company to sand and finish the entire area with the correct Stain and Oil Based Polyurethane. Whereas he had already charged us 3/4 of the payments. As far as the cost of the material we checked with the supplier the total cost was no more than $3400. He stated that he purchased the plywood for $400.00, whereas it was only $26. You can see the difference right there. The stains and polish and other chemicals that he used on our floor was not even intended for residential use, as he had left the used and un-used cans and material in our garage. First installment that was paid to him was for $4413, the second one was for $2206. We expect him to refund the second installment back to resolve this as we ended up hiring to other people to finish this work, as the entire house was upside down.
Regards,
[redacted]