Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am very disappointed in the lack of professionalism and customer service demonstrated by Pride Asset Management and I have decided to respond in-line below (red italics) I am in no way trying to avoid paying retroactive or future fees, but wanting to ensure these fees are reasonable and justified in order for my tenants to pay Thus far, I have not received a simple phone call back which could have easily resolved this prior to having this escalated in the manner it has I was proactive in reaching out to the Representatives at Pride and offered my phone number for them to give me a call to further discuss but to no avail.MESSAGE FROM BUSINESS:On Friday, December 12, [redacted] contacted my assistant, [redacted] , with a request for a breakdown of the charges he received as a result of violations and administrative charges On this same date a copy of [redacted] ***'s ledger, showing EVERY charge and payment made since we have had Travertine, was mailed via first class mail to his address in [redacted] Can Pride provide evidence that this mail was delivered or was returned back to them as we have no evidence of this being mailed to us Since they mailed this First Class, they should have received a Delivery Confirmation In the emails attached, you will note that there were numerous times during my correspondence with them that I requested that they update their contact information to ensure I am receiving all the necessary documents related to my property.On Wednesday, December 17, [redacted] sent an email saying he still needed the breakdown on his account As the statement had been mailed days prior, and taking into account the fact that the Holiday mail is always a little slower, I allowed an additional days then emailed a copy of the ledger to [redacted] at [redacted] The email chain and a copy of [redacted] ***'s ledger are both attached to this reply.Per my above statement, I did not receive an email reply and was unaware that [redacted] mailed out a statement until the email I received on 12/29/attached In the email chain Pride attached, you can see that I only received a response from [redacted] on 12/29/ In addition, we have been mailing and calling Pride Management since September questioning some of the fees that we were being charged, which is included in the email support attached On December 29, [redacted] responded that he did not receive the mailed copy of the ledger but had the copy of the emailed ledger and would review.I have no further comments.On January 1, [redacted] replied that he had decided which fees he would pay and which he would not and stated that there was a long list of attempts to contact us going back into October, which we cannot verify from our incoming call logsI believe [redacted] ***'s complaint is nothing more than an attempt to get out of paying debts he insists we remove even though he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors as the fines are technically the Association's moneyI am also including a copy of the form that must be completed for submission to the Board for their considerationHis "decision" do pay only $of the fines/fees will not stop future late notices or fees until such time as the Board of Directors decide if they will waive the fees he has accumulatedAs to [redacted] ***'s claim that the mail is going to a previous address, the records show that the address he provided and which was entered in early November is the address of record This is also attached I have attached email chains between myself, [redacted] ***, [redacted] , as well as Pride's Accounting Department Also, I have highlighted certain sections of the email chain and added specific comments including an email from October inquiring about a letter dated 9/30/14, and the most recent calls I made on December 12th and December 17th which were from a Company Conference Room ( [redacted] ) Pride can surely revert to their incoming call logs to verify this As I mentioned above, the reason I have filed a complaint is not because I am not willing to pay the fees I am willing to pay the fees that are in fact for our property and what I am not willing to pay for is the $fee for the landscaping fine that is not our property (see September email attached), nor am I willing to pay the $admin fee or $late fee for not paying the fines as I have been proactive with Pride Management monthly through emails and calls with questions and request of fee breakdown in which Pride’s response was non-existent or delayed It is evident that Pride has not replied to my inquiries in a timely manner and to the level of detail I requested.As far as the statement "he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors...", this was never communicated to me previously and [redacted] only mentioned in an email dated 12/(attached) that she would have to further discuss this with Bill A "Fee Waiver Request Form" was never referenced Out of courtesy, it would have been great if Pride would have let us know in advance that there was another process to follow.Nevertheless, we will remit payment for $and will complete the "Fee Waiver Request Form" for the remaining amount for the Board of Directors to approve Please do not hesitate to contact me if you have any further questions or concerns.Regards, [redacted] ***
Pride Community Management is the management company for my HOA at Tuscany VillasSince January of as of the date of this review 4/25/they have had different people in charge of our HOAThey seem to have a high turnoverI have brought to their attention some minor issues at the fitness center which they seem very willing to address but never doAfter some persistence in this matter I was finally told that these matters are handled by an outside venderIsn't it Pride's job to arrange for the repairs? I'm talking about small routine maintenance that would take very little timePride tells me that at the monthly board meetings issues are brought up then schedule a discussion at the next monthly meeting and then posted on the websiteThe website has absolutely nothing on itI honestly believe this management company is a scam and at the very least should change their name
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business states that I did not submit a waiver request to them However, I informed them that I would submit the waiver request and then I emailed the request to [redacted] on August (attached), as they requested This speaks to the prime issue of the complaint As the intermediary to the Board of Directors, Pride has been extremely unresponsive to communicationsI contacted them multiple times since the 8th asking for a status of the waiver request, at no point did they inform me that they had not received it Additionally, they never reached out to me when they did not receive the request I am extremely upset that they submitted their own waiver request on my behalf even as I was asking for the status of the request that I had submitted For one, the fact that I was asking about the status of a waiver request that they don't seem to have received never appeared to be a problem for them Additionally, they were never authorized to speak to the board on my behalf other then to submit the request that I had emailed them Why would they submit a request on my behalf without at least telling me that they were doing so? Additionally, as is obvious from their response to this complaint, we were not on the same page as to my concerns with the assessment So then, how were they supposed to make my argument for me? I have since made multiple requests for a status and they have written to say that they would not provide any information outside of the formal process of the Revdex.com complaint The two should not have been linked in any way I was requesting a status of a waiver request I had submitted through them to the board The complaint had to do with lack of responsiveness on their part, failure to respond when they said they would, and tendency to assess admin fees while I was waiting for the previously promised responses At this point, this response was the first I had heard that the waiver request was denied Based on a letter I received yesterday, they are still representing the Board through November 30th As such, I can see no other cause for failing to provide information as requested other then retaliation for filing the complaint Additionally, while I have been persistent in my requests for information, my communications have not been abusive in nature Hotmail does not make it easy to copy threads, but I can forward all communications to the Revdex.com if you provide an address Finally, there are a few points in the response from the business are either inaccurate, or extremely circumspect: "The senior manager verbally apologized to [redacted] at the same time for any confusion or misunderstanding" I never verbally communicated with this person He apologized via email for not following through on his initial response email promising further response within hours This came after a long thread where I was asking for a root cause for the lapse It was this extended interaction where the senior manager was unable to tell me what had happened to cause the lapse, that lead to me asking for his supervisor's contact info (It was not known to me at the time that his supervisor was the owner) "In an effort to be helpful, the Senior Manager completed the form on behalf of [redacted] and forwarded it to the Board of Directors for their review At the most recent meeting of the Board of Directors (September 16), the Board reviewed [redacted] ***'s request for waiving his fine and administrative fees Unknown to Pride, after receiving the waiver request, two members of the Board of Directors went to [redacted] ***’s residence and confirmed that the landscaping issues he was cited for were factual and upon hearing this information, the Board unanimously denied his request for waiving his fines and fees." This makes no sense My next communications with Pride after sending the waiver request on August was on September when I received the additional administrative fees The issue with the landscaping had been rectified significantly before then on the weekend of August At what point did they file a waiver request on their own? How was this submitted to the board in time for board members to validate the state of landscaping prior to it being rectified? Regards, [redacted] ***
[redacted] purchased a unit at [redacted] last year, since such time [redacted] has complained about thespa not being heated to his satisfactionThe Board of Directors has had two different pool firmswork on the spa The heater has beenreplaced as well as other partsAs gas is not an option in this location, anelectric heater was installed The boardhas been informed that the current heater is not strong enough to keep the spahot The board has reviewed the cost ofpurchasing a gas heater however the cost of doing so is not something that the Associationcan afford to spend at this time Mr.Schmidt is the only owner that has a complained about the spa not being hot enough,and the spa was in fact designed as only a cold spa
Thank you for the opportunity to respond We look forward to hearing from you soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am very disappointed in the lack of professionalism and customer service demonstrated by Pride Asset Management and I have decided to respond in-line below (red italics) I am in no way trying to avoid paying retroactive or future fees, but wanting to ensure these fees are reasonable and justified in order for my tenants to pay Thus far, I have not received a simple phone call back which could have easily resolved this prior to having this escalated in the manner it has I was proactive in reaching out to the Representatives at Pride and offered my phone number for them to give me a call to further discuss but to no avail.MESSAGE FROM BUSINESS:On Friday, December 12, [redacted] contacted my assistant, [redacted] , with a request for a breakdown of the charges he received as a result of violations and administrative charges On this same date a copy of [redacted] ***'s ledger, showing EVERY charge and payment made since we have had Travertine, was mailed via first class mail to his address in [redacted] Can Pride provide evidence that this mail was delivered or was returned back to them as we have no evidence of this being mailed to us Since they mailed this First Class, they should have received a Delivery Confirmation In the emails attached, you will note that there were numerous times during my correspondence with them that I requested that they update their contact information to ensure I am receiving all the necessary documents related to my property.On Wednesday, December 17, [redacted] sent an email saying he still needed the breakdown on his account As the statement had been mailed days prior, and taking into account the fact that the Holiday mail is always a little slower, I allowed an additional days then emailed a copy of the ledger to [redacted] at [redacted] The email chain and a copy of [redacted] ***'s ledger are both attached to this reply.Per my above statement, I did not receive an email reply and was unaware that [redacted] mailed out a statement until the email I received on 12/29/attached In the email chain Pride attached, you can see that I only received a response from [redacted] on 12/29/ In addition, we have been mailing and calling Pride Management since September questioning some of the fees that we were being charged, which is included in the email support attached On December 29, [redacted] responded that he did not receive the mailed copy of the ledger but had the copy of the emailed ledger and would review.I have no further comments.On January 1, [redacted] replied that he had decided which fees he would pay and which he would not and stated that there was a long list of attempts to contact us going back into October, which we cannot verify from our incoming call logsI believe [redacted] ***'s complaint is nothing more than an attempt to get out of paying debts he insists we remove even though he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors as the fines are technically the Association's moneyI am also including a copy of the form that must be completed for submission to the Board for their considerationHis "decision" do pay only $of the fines/fees will not stop future late notices or fees until such time as the Board of Directors decide if they will waive the fees he has accumulatedAs to [redacted] ***'s claim that the mail is going to a previous address, the records show that the address he provided and which was entered in early November is the address of record This is also attached I have attached email chains between myself, [redacted] ***, [redacted] , as well as Pride's Accounting Department Also, I have highlighted certain sections of the email chain and added specific comments including an email from October inquiring about a letter dated 9/30/14, and the most recent calls I made on December 12th and December 17th which were from a Company Conference Room ( [redacted] ) Pride can surely revert to their incoming call logs to verify this As I mentioned above, the reason I have filed a complaint is not because I am not willing to pay the fees I am willing to pay the fees that are in fact for our property and what I am not willing to pay for is the $fee for the landscaping fine that is not our property (see September email attached), nor am I willing to pay the $admin fee or $late fee for not paying the fines as I have been proactive with Pride Management monthly through emails and calls with questions and request of fee breakdown in which Pride’s response was non-existent or delayed It is evident that Pride has not replied to my inquiries in a timely manner and to the level of detail I requested.As far as the statement "he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors...", this was never communicated to me previously and [redacted] only mentioned in an email dated 12/(attached) that she would have to further discuss this with Bill A "Fee Waiver Request Form" was never referenced Out of courtesy, it would have been great if Pride would have let us know in advance that there was another process to follow.Nevertheless, we will remit payment for $and will complete the "Fee Waiver Request Form" for the remaining amount for the Board of Directors to approve Please do not hesitate to contact me if you have any further questions or concerns.Regards, [redacted] ***
Please see attached
Pride Community Management is the management company for my HOA at Tuscany VillasSince January of as of the date of this review 4/25/they have had different people in charge of our HOAThey seem to have a high turnoverI have brought to their attention some minor issues at the fitness center which they seem very willing to address but never doAfter some persistence in this matter I was finally told that these matters are handled by an outside venderIsn't it Pride's job to arrange for the repairs? I'm talking about small routine maintenance that would take very little timePride tells me that at the monthly board meetings issues are brought up then schedule a discussion at the next monthly meeting and then posted on the websiteThe website has absolutely nothing on itI honestly believe this management company is a scam and at the very least should change their name
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business states that I did not submit a waiver request to them However, I informed them that I would submit the waiver request and then I emailed the request to [redacted] on August (attached), as they requested This speaks to the prime issue of the complaint As the intermediary to the Board of Directors, Pride has been extremely unresponsive to communicationsI contacted them multiple times since the 8th asking for a status of the waiver request, at no point did they inform me that they had not received it Additionally, they never reached out to me when they did not receive the request I am extremely upset that they submitted their own waiver request on my behalf even as I was asking for the status of the request that I had submitted For one, the fact that I was asking about the status of a waiver request that they don't seem to have received never appeared to be a problem for them Additionally, they were never authorized to speak to the board on my behalf other then to submit the request that I had emailed them Why would they submit a request on my behalf without at least telling me that they were doing so? Additionally, as is obvious from their response to this complaint, we were not on the same page as to my concerns with the assessment So then, how were they supposed to make my argument for me? I have since made multiple requests for a status and they have written to say that they would not provide any information outside of the formal process of the Revdex.com complaint The two should not have been linked in any way I was requesting a status of a waiver request I had submitted through them to the board The complaint had to do with lack of responsiveness on their part, failure to respond when they said they would, and tendency to assess admin fees while I was waiting for the previously promised responses At this point, this response was the first I had heard that the waiver request was denied Based on a letter I received yesterday, they are still representing the Board through November 30th As such, I can see no other cause for failing to provide information as requested other then retaliation for filing the complaint Additionally, while I have been persistent in my requests for information, my communications have not been abusive in nature Hotmail does not make it easy to copy threads, but I can forward all communications to the Revdex.com if you provide an address Finally, there are a few points in the response from the business are either inaccurate, or extremely circumspect: "The senior manager verbally apologized to [redacted] at the same time for any confusion or misunderstanding" I never verbally communicated with this person He apologized via email for not following through on his initial response email promising further response within hours This came after a long thread where I was asking for a root cause for the lapse It was this extended interaction where the senior manager was unable to tell me what had happened to cause the lapse, that lead to me asking for his supervisor's contact info (It was not known to me at the time that his supervisor was the owner) "In an effort to be helpful, the Senior Manager completed the form on behalf of [redacted] and forwarded it to the Board of Directors for their review At the most recent meeting of the Board of Directors (September 16), the Board reviewed [redacted] ***'s request for waiving his fine and administrative fees Unknown to Pride, after receiving the waiver request, two members of the Board of Directors went to [redacted] ***’s residence and confirmed that the landscaping issues he was cited for were factual and upon hearing this information, the Board unanimously denied his request for waiving his fines and fees." This makes no sense My next communications with Pride after sending the waiver request on August was on September when I received the additional administrative fees The issue with the landscaping had been rectified significantly before then on the weekend of August At what point did they file a waiver request on their own? How was this submitted to the board in time for board members to validate the state of landscaping prior to it being rectified? Regards, [redacted] ***
[redacted] purchased a unit at [redacted] last year, since such time [redacted] has complained about thespa not being heated to his satisfactionThe Board of Directors has had two different pool firmswork on the spa The heater has beenreplaced as well as other partsAs gas is not an option in this location, anelectric heater was installed The boardhas been informed that the current heater is not strong enough to keep the spahot The board has reviewed the cost ofpurchasing a gas heater however the cost of doing so is not something that the Associationcan afford to spend at this time Mr.Schmidt is the only owner that has a complained about the spa not being hot enough,and the spa was in fact designed as only a cold spa