Pride Heating & Cooling Inc

In response to the complaint ID [redacted]. The Heat pump was installed on 12/7/16 and was installed properly and leveled at the time. We have NO control over ground settling — only mother nature does. We were under contract with the Builder, whom which we have done several homes for. Wednesday...

2/8/17: Condensate Pump drain was not plumbed wrong. In February, the Heat Pump system does NOT put out any water. Customer's call was that the Heat Pump was not coming on which we installed on December 7, 2016. Our Tech found Unit low on charge, we adjusted the charge, started the unit and checked operation — all ok. Customer Charged: $0.00 Note: The week of 10/24/2016, we went to install the indoor unit but couldn't do it do to the fact, the basement had 4" of water in it because someone had messed with the sump pump. Installed unit on 10/28/16 (Friday) Sunday 3/12/17: Customer called and stating Heat Pump not coming on. On 3/14/17 Tech found loos wire in outdoor unit, we tighten all connections, start and checked operation — all ok. Customer Charged: $0.00 Tuesday 6/12/17: Customer's call: Puddle of water on floor when running Air conditioner, Tech repaired crack in the condensate drain — all ok. Customer charged: $0.00 Sunday 12/24/17: (Christmas Eve). Customer's Call: Heat Pump down. Mr. Pirri told our after-hours phone service company that he wanted an Emergency Repair even though he had heat. Tech found 5-amp fuse blown. Traced circuits and located problem in the outdoor unit. Wire had been changed again. Corrected wiring. Start and checked complete operation— all ok, Customer charged: $147.30 Our contract with builder states 1- year labor warranty from date of installation, which was 10/28/16 for indoor section and 12/7/16 for outdoor section. Customer also has a 10 year all parts limited warranty (part only) from the Manufacturer, The call on 12/24/17 was clearly past the 1- year labor warranty given to the building contractor. The invoice we sent to [redacted] was VERY reasonable for being a Sunday call and Christmas Eve call. In closing, we will delete the invoice from 12/24/17 in the amount of $147.30.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is unacceptable. Rather than further engage in conflicting dialogue, we are simply allowing the company's unapologetic and unprofessional response to speak for itself.We’ve since hired a competent contractor who was able to diagnose and fix the issue. We hope that by filing this claim, future customers are aware of our yearlong battle with this company and take it into consideration.
Regards,
[redacted]