Even if he did get green wood, which we keep at a different location from where his was loaded from, the cost for the 1/cords that he received plus delivery would have been $300.00, therefore he is still ahead of the game should he choose not to return the wood As stated earlier, if he wishes to return the wood on his own we are more then willing to take it and refund him If he keeps the wood he is responsible for payment
[redacted] I am rejecting this response because:It does not matter how many other customers have not complained, it does not matter that you delivered more faulty product to meThe fact remains that you delivered green, unseasoned wood that will not burnYour post card advertising clearly says seasoned woodYou know it is not possible for 99% of people to "return" one and a half cords of wood because they do not posses the equipment to do soYou are hiding behind this fact instead of doing the right thing Sincerely, [redacted] ***
We did in fact have conversation with [redacted] regarding this matter The customer is always right and the remaining balance of the wood will be delivered in the next day or two I was out of town for a short time and it fell between the cracks It is always our goal here at Paradise to please our customers and make sure that they are completely satisfied
Complaint: [redacted] I am rejecting this response because:Since my recent complaint and Paradise's counter response, MrB [redacted] has been kind enough to send his representative to my residence to meet with me to discuss how my complaint can be resolved to both our mutual satisfaction and I have compliedIf MrB [redacted] can agree with a confirmation of that discussion with his representative, Richie, then my complaint will be satisfied, as well as, withdrawnHowever, at this time this is where my complaint stands with the hope that if we cannot agree to the aforementioned that I still have the option of an continuance of seeking a mutual resolution and would like my complaint open with the Revdex.com Sincerely, [redacted]
After doing a thorough investigationMy Employee took down a tree on the edge of the property leaving a stumpHe then grinded the stump leaving a little against a fenceThe homeowner told him to get the rest of the stump and not to worry about the fenceMy employee then squeezed through the fence bending itThe homeowner told him not to worry about itMy employee had no idea it was the neighbors fence
We will gladly remove the wood from the property Can he please show proof of payment and contract?Thank you,Rus B [redacted]
Even if he did get green wood, which we keep at a different location from where his was loaded from, the cost for the 1/cords that he received plus delivery would have been $300.00, therefore he is still ahead of the game should he choose not to return the wood As stated earlier, if he wishes to return the wood on his own we are more then willing to take it and refund him If he keeps the wood he is responsible for payment
[redacted] I am rejecting this response because:It does not matter how many other customers have not complained, it does not matter that you delivered more faulty product to meThe fact remains that you delivered green, unseasoned wood that will not burnYour post card advertising clearly says seasoned woodYou know it is not possible for 99% of people to "return" one and a half cords of wood because they do not posses the equipment to do soYou are hiding behind this fact instead of doing the right thing Sincerely, [redacted] ***
We did in fact have conversation with [redacted] regarding this matter The customer is always right and the remaining balance of the wood will be delivered in the next day or two I was out of town for a short time and it fell between the cracks It is always our goal here at Paradise to please our customers and make sure that they are completely satisfied
Complaint: [redacted] I am rejecting this response because:Since my recent complaint and Paradise's counter response, MrB [redacted] has been kind enough to send his representative to my residence to meet with me to discuss how my complaint can be resolved to both our mutual satisfaction and I have compliedIf MrB [redacted] can agree with a confirmation of that discussion with his representative, Richie, then my complaint will be satisfied, as well as, withdrawnHowever, at this time this is where my complaint stands with the hope that if we cannot agree to the aforementioned that I still have the option of an continuance of seeking a mutual resolution and would like my complaint open with the Revdex.com Sincerely, [redacted]
After doing a thorough investigationMy Employee took down a tree on the edge of the property leaving a stumpHe then grinded the stump leaving a little against a fenceThe homeowner told him to get the rest of the stump and not to worry about the fenceMy employee then squeezed through the fence bending itThe homeowner told him not to worry about itMy employee had no idea it was the neighbors fence