I tired to call the Revdex.com three times during business hours but there were special trainings or meetings each time. I wanted some advice as to this situation. Since it is getting close to the deadline for the response, I am providing it now. Please have someone call me if this is not resolved.
I am not sure what the customer is rejecting. I stated I would refund her in full if that was the decision. I believe my employees 100%. They have no reason to have lied about being called racist slurs while cleaning. None of them have ever made such allegations in the past. They were all visibly upset. They were crying and almost quit their jobs because they were treated in such a racist manner. The customer will not admit this so there is no point in arguing. I want to be done with this. If the customer wants something more then her money back, what does she want. If this needs further action, I am willing to have my employees testify that they were called racist names and were unable to finish due to feeling intimidated. If the customer wants her money back, I will oblige and move on, learning from this experience
We were contracted to clean the windows for *** *** on 4/29/14. We had cleaned her windows a year ago as well. Last year, after we cleaned her windows, she called the
office to say it was not done correctlyWe sent someone out to fix the
alleged issue. Despite her not being satisfied last year, we agreed to clean her windows again this year. We sent a crew of girls to clean windows. During the cleaning, the cleaning crew called the office to tell us that *** *** was yelling at them and referred to them as "you people". She said "don't you people know how to clean" in a very derogatory manner. My customer service representative called the client to ask her not to yell at the crew members. *** *** did not indicate that anything was broken but she did state they were not doing a good job. My customer service rep then called back the crew leader to see how things were going and was able to hear in the back ground that *** *** was yelling and the other crew members, and she heard them being called "you people". The crew leader was told to just continue to be polite and get the job done if she could. The crew leader is very polite and has a bubbly personality. Two of the crew members were African American. About minutes later, the crew leader called my customer service representative to tell her that *** *** called then *** and had other family members come to the house and they were intimidating them, making them feel unsafe. This on top of being called *** caused us to remove the crew immediately as this is not something my employees should be subjected to. The two African American crew members were crying and humiliated when they came back to the office. They almost quit. I would have
liked to take further action against this type of discrimination.
*** ** *** then called the office and spoke with *** ***. He asked her why she called them derogatory names and she began to holler at ***. *** then terminated the call as she was screaming in his ear. I did verify that they were only halfway done the job when they were forced to leave the residence, due to *** ** ***'s behavior and discrimination against African Americans. I will not ever service her home in the future. I understand that she is years old, and this type of behavior may have been acceptable in her youth; however, she has no right to humiliate my hard working crew members. I am ashamed to be part of the white race when people from her generation continue to hold racial prejudices. Since only half the work was done, regardless of the reason, I am willing to reimburse her half of the money, $70. This is despite the fact we had to leave the job site due to *** ** ***'s behavior and the behavior of her family. She never told the office or the crew members that there was anything broken.
If you feel she needs to be reimbursed the full amount, I will oblige by that decision
They always went out of their way to do a wonderfully excellent job!
I recently moved out of state and wish I could find a local cleaning company like this one.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never used derogatory words when referring to the cleaning crew. When I used the words, "You people" I meant "you group of people who work for Pride Klean." "You people" are words that I use when referring to my own family members. In no way did I mean anything derogatory or demeaning by this and I feel as though I am being accused of calling people derogatory things when this was not my meaning of the words.I never once said the [redacted] to the cleaning crew and when I called [redacted], he screamed at me the entire time accusing me of calling them the [redacted] and then hung up on me not giving me a chance to get any other words in except to say, "I never said those words." I may have grown up in the time period where racism was ok but I do not appreciate being called a racist person at all because I am not one. I am a paying customer and wanted the windows cleaned entirely and not have dirt left on the floor, windows, or track. That is not what I paid for. I called the company a time before when the crew broke my window. The manager came to my house to look at the window but I did not charge the company for a replacement
window. My family members live at this residence and I did not call them over to the house. They came in and saw the crew being rude to me. My daughter who lives at the house went upstairs to look at the windows and saw dirt in the tracks and saw that the top half of the windows were not cleaned and then asked them to please leave. I would like a full refund of $140 because now I have to replace almost all of the windows upstairs in my house. Attached are pictures of the how a window was left that caused a chip on my wall, dirt left in the windows that were supposedly already cleaned, broken felt and plastic on windows.
I tired to call the Revdex.com three times during business hours but there were special trainings or meetings each time. I wanted some advice as to this situation. Since it is getting close to the deadline for the response, I am providing it now. Please have someone call me if this is not resolved.
I am not sure what the customer is rejecting. I stated I would refund her in full if that was the decision. I believe my employees 100%. They have no reason to have lied about being called racist slurs while cleaning. None of them have ever made such allegations in the past. They were all visibly upset. They were crying and almost quit their jobs because they were treated in such a racist manner. The customer will not admit this so there is no point in arguing. I want to be done with this. If the customer wants something more then her money back, what does she want. If this needs further action, I am willing to have my employees testify that they were called racist names and were unable to finish due to feeling intimidated. If the customer wants her money back, I will oblige and move on, learning from this experience
We were contracted to clean the windows for *** *** on 4/29/14. We had cleaned her windows a year ago as well. Last year, after we cleaned her windows, she called the
office to say it was not done correctlyWe sent someone out to fix the
alleged issue. Despite her not being satisfied last year, we agreed to clean her windows again this year. We sent a crew of girls to clean windows. During the cleaning, the cleaning crew called the office to tell us that *** *** was yelling at them and referred to them as "you people". She said "don't you people know how to clean" in a very derogatory manner. My customer service representative called the client to ask her not to yell at the crew members. *** *** did not indicate that anything was broken but she did state they were not doing a good job. My customer service rep then called back the crew leader to see how things were going and was able to hear in the back ground that *** *** was yelling and the other crew members, and she heard them being called "you people". The crew leader was told to just continue to be polite and get the job done if she could. The crew leader is very polite and has a bubbly personality. Two of the crew members were African American. About minutes later, the crew leader called my customer service representative to tell her that *** *** called then *** and had other family members come to the house and they were intimidating them, making them feel unsafe. This on top of being called *** caused us to remove the crew immediately as this is not something my employees should be subjected to. The two African American crew members were crying and humiliated when they came back to the office. They almost quit. I would have
liked to take further action against this type of discrimination.
*** ** *** then called the office and spoke with *** ***. He asked her why she called them derogatory names and she began to holler at ***. *** then terminated the call as she was screaming in his ear. I did verify that they were only halfway done the job when they were forced to leave the residence, due to *** ** ***'s behavior and discrimination against African Americans. I will not ever service her home in the future. I understand that she is years old, and this type of behavior may have been acceptable in her youth; however, she has no right to humiliate my hard working crew members. I am ashamed to be part of the white race when people from her generation continue to hold racial prejudices. Since only half the work was done, regardless of the reason, I am willing to reimburse her half of the money, $70. This is despite the fact we had to leave the job site due to *** ** ***'s behavior and the behavior of her family. She never told the office or the crew members that there was anything broken.
If you feel she needs to be reimbursed the full amount, I will oblige by that decision
They always went out of their way to do a wonderfully excellent job!
I recently moved out of state and wish I could find a local cleaning company like this one.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never used derogatory words when referring to the cleaning crew. When I used the words, "You people" I meant "you group of people who work for Pride Klean." "You people" are words that I use when referring to my own family members. In no way did I mean anything derogatory or demeaning by this and I feel as though I am being accused of calling people derogatory things when this was not my meaning of the words.I never once said the [redacted] to the cleaning crew and when I called [redacted], he screamed at me the entire time accusing me of calling them the [redacted] and then hung up on me not giving me a chance to get any other words in except to say, "I never said those words." I may have grown up in the time period where racism was ok but I do not appreciate being called a racist person at all because I am not one. I am a paying customer and wanted the windows cleaned entirely and not have dirt left on the floor, windows, or track. That is not what I paid for. I called the company a time before when the crew broke my window. The manager came to my house to look at the window but I did not charge the company for a replacement
window. My family members live at this residence and I did not call them over to the house. They came in and saw the crew being rude to me. My daughter who lives at the house went upstairs to look at the windows and saw dirt in the tracks and saw that the top half of the windows were not cleaned and then asked them to please leave. I would like a full refund of $140 because now I have to replace almost all of the windows upstairs in my house. Attached are pictures of the how a window was left that caused a chip on my wall, dirt left in the windows that were supposedly already cleaned, broken felt and plastic on windows.