Pride Klean Inc.

They always went out of their way to do a wonderfully excellent job!

I recently moved out of state and wish I could find a local cleaning company like this one.

Review: I hired the co to clean my windows. I have 20 windows. They only did half, and left dirt and broke the felt linings in the windows. They didn't clean the screens. Also dropped one window and chipped the paint on my wall. When I addressed the issues they had an argumentative attitude. They left without finishing even though the service was already paid for. When I called the Chief executive officer [redacted] he screamed at me and told me I called his employee the N word. I never did such a thing. He kept screaming at me and hung up on me. I am 82 years old and this left me shaken and upset. I have used them in the past with no problem. I will not use them again.Desired Settlement: I would like my money back . I would like this to be reported and on their record so no one else has to go through this.

Business

Response:

We were contracted to clean the windows for [redacted] on 4/29/14. We had cleaned her windows a year ago as well. Last year, after we cleaned her windows, she called the

office to say it was not done correctly. We sent someone out to fix the alleged issue. Despite her not being satisfied last year, we agreed to clean her windows again this year. We sent a crew of 3 girls to clean 20 windows. During the cleaning, the cleaning crew called the office to tell us that [redacted] was yelling at them and referred to them as "you people". She said "don't you people know how to clean" in a very derogatory manner. My customer service representative called the client to ask her not to yell at the crew members. [redacted] did not indicate that anything was broken but she did state they were not doing a good job. My customer service rep then called back the crew leader to see how things were going and was able to hear in the back ground that [redacted] was yelling and the other crew members, and she heard them being called "you people". The crew leader was told to just continue to be polite and get the job done if she could. The crew leader is very polite and has a bubbly personality. Two of the crew members were African American. About 20 minutes later, the crew leader called my customer service representative to tell her that [redacted] called then [redacted] and had other family members come to the house and they were intimidating them, making them feel unsafe. This on top of being called [redacted] caused us to remove the crew immediately as this is not something my employees should be subjected to. The two African American crew members were crying and humiliated when they came back to the office. They almost quit. I would have

liked to take further action against this type of discrimination.

[redacted] then called the office and spoke with [redacted]. He asked her why she called them derogatory names and she began to holler at [redacted] then terminated the call as she was screaming in his ear. I did verify that they were only halfway done the job when they were forced to leave the residence, due to [redacted]'s behavior and discrimination against African Americans. I will not ever service her home in the future. I understand that she is 82 years old, and this type of behavior may have been acceptable in her youth; however, she has no right to humiliate my hard working crew members. I am ashamed to be part of the white race when people from her generation continue to hold racial prejudices. Since only half the work was done, regardless of the reason, I am willing to reimburse her half of the money, $70. This is despite the fact we had to leave the job site due to [redacted]'s behavior and the behavior of her family. She never told the office or the crew members that there was anything broken.

If you feel she needs to be reimbursed the full amount, I will oblige by that decision.

Consumer

Response: