[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com:i contacted the business by phone just before I sent the complaint to Revdex.com.Even though I clearly informed the agent that I bough the item new from online retailer and give the name of retailerand also informed him that I have all documentation , agent responded that do not provide warranty because I bought from unauthorized retailer !!!! Warranty documentation does not mention anything about it and also doesn't have a list of authorizedretailers and my phone conversation is recorded by the company as I informed before conversation started I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only if they actually replace the defected item which purchased 01/07/new in a sealed box.In any other case my complaint remains in effect Regards, [redacted]
Based on the information the customer provided, the cordless inflator was not maintained properly and was manufactured in This is a rechargeable product and requires proper and timely charging as stated in the owner's manualThe inflator has a one year limited warranty and customer could not provide a receipt to verify purchase date
Customer can return his inflator to Campbell Hausfeld, [redacted] to the attention of the Customer Service ManagerCustomer will receive a 25% discount off the purchase of a new CCinflator ($less 25%) purchased direct from Campbell Hausfeld upon receipt of his inflator
My complaint was completely satisfiedIn a talk with the company they agreed to send me a replacement for the air pump that I had a problem withIt has been receivedThanks for your efforts. *** ** ***
Could the customer please provide the details of what number, email etcthat he tired to contact and did not get a response? That way I can investigate why there was no response. Also, I would like for him to contact me directly so I see if in fact we do not carry
the parts he needs. Thank You,*** ***Director, Human ResourcesCampbell Hausfeld***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not "properly maintain" the unitI only used it twice it sat on shelf for the remainder timeIt states on the product "Built to Last" Please explain to me how using something twice is built to last? I have dealt with hundreds of companies, I get a feel of how good the company is by, the quality of the product/service, & the cost valueWhen a problem arrises how easy I can reach them, do they have a direct number, how friendly/caring the rep is, & what solutions they haveSadly to say I am finding the company itself is not so bad, but who is representing itPoor experience without resolution reflects badly on a companyThis company is hiding behind there warranty, not fessing up to the fac it was a defective product, & worst of all have no realistic resolution! As far as the claim of reading the manuel, I do not read manuels unless I cannot figure something out, not enough time in the day to do so, then I would just call the companyThis product did not require me to read a manuel, you plug it in, charge it, then inflate your tire, not complicatedCampbell Hausfeld claims the unit can die from not charging, I have never heard of this, I have other rechargeble units, they have lasted much longer & I do not have to keep them chargedSo why would a key piece of information like that not be clearly stated on the box? or put a tape insert that prevents you from using the unit unless you remove it that states it? Even if they are right about everything, that is irrelivant, they still have an unsatisfied customer, first time buyerCampbell Hausfeld has much more to loseWith social media, I know a lot of people, plus surveys, & when the word gets out that this is a bad company they will have much more to lose han $50-Typically when I deal with a defective product say from Victoria's Secret, they send me a replacement, no questions asked or L.L bean, examples of great companies who provide a good product & amazing serviceIt would be fair for me to send them back there unit, upon that them sending a replacement, or at the very least give me some kind of voucher/coupon for the purchase of a new one, so I would have the option of buying another unitThe rep, the so called head of customer service, needs to be coached on customer service, as he did not care about the problem, offered me no realistic resolution, could not understand he was misrepresenting the company, & hung up on me! I told him if a VP or the CEO was listening to the conversation, he would probaly be terminated
Regards,
*** ***
We at Campbell Hausfeld stand behind our products and their warranty, and we apologize that you have encountered this issue The warranty as stated in line one of the document is for one year, issued to the purchaser only as stated in line of the document. We do not know who
originally purchased the product or when However, we will contact the customer and replace the product
Based on the information the customer provided, the cordless inflator was not maintained properly and was manufactured in 2007.. This is a rechargeable product and requires proper and timely charging as stated in the owner's manual. The inflator has a one year limited warranty and...
customer could not provide a receipt to verify purchase date.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:i contacted the business by phone just before I sent the complaint to Revdex.com.Even though I clearly informed the agent that I bough the item new from online retailer and give the name of retailerand also informed him that I have all documentation , agent responded that do not provide warranty because I bought from unauthorized retailer !!!! Warranty documentation does not mention anything about it and also doesn't have a list of authorizedretailers and my phone conversation is recorded by the company as I informed before conversation started.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if they actually replace the defected item which purchased 01/07/2016 new in a sealed box.In any other case my complaint remains in effect.
Regards,
[redacted]
Customer can return his inflator to Campbell Hausfeld, [redacted] to the attention of the Customer Service Manager. Customer will receive a 25% discount off the purchase of a new CC2300 inflator ($59.20 less 25%) purchased direct from Campbell Hausfeld upon receipt of his inflator.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com:i contacted the business by phone just before I sent the complaint to Revdex.com.Even though I clearly informed the agent that I bough the item new from online retailer and give the name of retailerand also informed him that I have all documentation , agent responded that do not provide warranty because I bought from unauthorized retailer !!!! Warranty documentation does not mention anything about it and also doesn't have a list of authorizedretailers and my phone conversation is recorded by the company as I informed before conversation started I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only if they actually replace the defected item which purchased 01/07/new in a sealed box.In any other case my complaint remains in effect Regards, [redacted]
Based on the information the customer provided, the cordless inflator was not maintained properly and was manufactured in This is a rechargeable product and requires proper and timely charging as stated in the owner's manualThe inflator has a one year limited warranty and customer could not provide a receipt to verify purchase date
Customer can return his inflator to Campbell Hausfeld, [redacted] to the attention of the Customer Service ManagerCustomer will receive a 25% discount off the purchase of a new CCinflator ($less 25%) purchased direct from Campbell Hausfeld upon receipt of his inflator
My complaint was completely satisfiedIn a talk with the company they agreed to send me a replacement for the air pump that I had a problem withIt has been receivedThanks for your efforts. *** ** ***
Could the customer please provide the details of what number, email etcthat he tired to contact and did not get a response? That way I can investigate why there was no response. Also, I would like for him to contact me directly so I see if in fact we do not carry
the parts he needs. Thank You,*** ***Director, Human ResourcesCampbell Hausfeld***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not "properly maintain" the unitI only used it twice it sat on shelf for the remainder timeIt states on the product "Built to Last" Please explain to me how using something twice is built to last? I have dealt with hundreds of companies, I get a feel of how good the company is by, the quality of the product/service, & the cost valueWhen a problem arrises how easy I can reach them, do they have a direct number, how friendly/caring the rep is, & what solutions they haveSadly to say I am finding the company itself is not so bad, but who is representing itPoor experience without resolution reflects badly on a companyThis company is hiding behind there warranty, not fessing up to the fac it was a defective product, & worst of all have no realistic resolution! As far as the claim of reading the manuel, I do not read manuels unless I cannot figure something out, not enough time in the day to do so, then I would just call the companyThis product did not require me to read a manuel, you plug it in, charge it, then inflate your tire, not complicatedCampbell Hausfeld claims the unit can die from not charging, I have never heard of this, I have other rechargeble units, they have lasted much longer & I do not have to keep them chargedSo why would a key piece of information like that not be clearly stated on the box? or put a tape insert that prevents you from using the unit unless you remove it that states it? Even if they are right about everything, that is irrelivant, they still have an unsatisfied customer, first time buyerCampbell Hausfeld has much more to loseWith social media, I know a lot of people, plus surveys, & when the word gets out that this is a bad company they will have much more to lose han $50-Typically when I deal with a defective product say from Victoria's Secret, they send me a replacement, no questions asked or L.L bean, examples of great companies who provide a good product & amazing serviceIt would be fair for me to send them back there unit, upon that them sending a replacement, or at the very least give me some kind of voucher/coupon for the purchase of a new one, so I would have the option of buying another unitThe rep, the so called head of customer service, needs to be coached on customer service, as he did not care about the problem, offered me no realistic resolution, could not understand he was misrepresenting the company, & hung up on me! I told him if a VP or the CEO was listening to the conversation, he would probaly be terminated
Regards,
*** ***
We at Campbell Hausfeld stand behind our products and their warranty, and we apologize that you have encountered this issue The warranty as stated in line one of the document is for one year, issued to the purchaser only as stated in line of the document. We do not know who
originally purchased the product or when However, we will contact the customer and replace the product
Based on the information the customer provided, the cordless inflator was not maintained properly and was manufactured in 2007.. This is a rechargeable product and requires proper and timely charging as stated in the owner's manual. The inflator has a one year limited warranty and...
customer could not provide a receipt to verify purchase date.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:i contacted the business by phone just before I sent the complaint to Revdex.com.Even though I clearly informed the agent that I bough the item new from online retailer and give the name of retailerand also informed him that I have all documentation , agent responded that do not provide warranty because I bought from unauthorized retailer !!!! Warranty documentation does not mention anything about it and also doesn't have a list of authorizedretailers and my phone conversation is recorded by the company as I informed before conversation started.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if they actually replace the defected item which purchased 01/07/2016 new in a sealed box.In any other case my complaint remains in effect.
Regards,
[redacted]
Customer can return his inflator to Campbell Hausfeld, [redacted] to the attention of the Customer Service Manager. Customer will receive a 25% discount off the purchase of a new CC2300 inflator ($59.20 less 25%) purchased direct from Campbell Hausfeld upon receipt of his inflator.