[redacted] Please See Attached Documents [redacted] Revdex.comPO Box 1000DuPont, WA 98327Re: [redacted] ATM issueI first heard of this customer on the of June An ATM that I own and operate at the [redacted] in downtown Eugene was used at lam on 6-21-This is a night clubThe manager of the club informed me on Monday the 22nd that a customer had called and complained that the machine didn't dispense the $as requestedNothing was mentioned at the time of the "incident" to the staffI informed the manager that the customer needed to call the number on the machine from her bank and generate a dispute, commonly known in the industry as a Reg E ChargebackThe processor of the transactions will then send me an email and request copies of the transaction from the machineThis is how the disputes are settledI printed the proper copies and sent them to the processor, [redacted] ***From that information they determine if the machine did in fact dispense the moneyThere are sets of sensors on the Hyosung machinesAll located in different spots as the bills pass through the dispenserThe last set of sensors are just above the cash trayIf the bills do not pass that sensor it generates a failure and shuts the machine downThis is why [redacted] requires transaction sequence number prior to and after said dispute transactionThe proper transaction paperwork was sent to [redacted] ***.(exhibit #1) They determined that the money was in fact dispensed, with the customers bank in agreement.With more than 80,transactions year to date and only total disputes(exhibits #& 3), none of which were from the [redacted] ***, I am very conscious of customer service.Included is a copy of the Reg E Chargeback from [redacted] ***(exhibit #1) with the transaction highlightedAlso included is a copy of the denied and settled Reg E charge backs year to date.(exhibits #& #3)Further inquiries can also be addressed to [redacted] with the data given [redacted] Thank you,JeffW [redacted] Pride Vending NW [redacted] @yahoo.com [redacted]
[redacted] Please See Attached Documents [redacted]
Revdex.comPO Box 1000DuPont, WA 98327Re: [redacted] ATM issueI first heard of this customer on the 22 of June 2015. An ATM that I own and operate at the [redacted] in downtown Eugene was used at lam on 6-21-2015. This is a night club. The...
manager of the club informed me on Monday the 22nd that a customer had called and complained that the machine didn't dispense the $40 as requested. Nothing was mentioned at the time of the "incident" to the staff. I informed the manager that the customer needed to call the 1800 number on the machine from her bank and generate a dispute, commonly known in the industry as a Reg E Chargeback. The processor of the transactions will then send me an email and request copies of the transaction from the machine. This is how the disputes are settled. I printed the proper copies and sent them to the processor, [redacted]. From that information they determine if the machine did in fact dispense the money. There are 4 sets of sensors on the Hyosung machines. All located in different spots as the bills pass through the dispenser. The last set of sensors are just above the cash tray. If the bills do not pass that sensor it generates a failure and shuts the machine down. This is why [redacted] requires transaction sequence number prior to and after said dispute transaction. The proper transaction paperwork was sent to [redacted].(exhibit #1) They determined that the money was in fact dispensed, with the customers bank in agreement.With more than 80,000 transactions year to date and only 8 total disputes(exhibits #2 & 3), none of which were from the [redacted], I am very conscious of customer service.Included is a copy of the Reg E Chargeback from [redacted](exhibit #1) with the transaction highlighted. Also included is a copy of the denied and settled Reg E charge backs year to date.(exhibits #2 & #3)Further inquiries can also be addressed to [redacted] with the data given. [redacted]Thank you,JeffW[redacted]Pride Vending NW[redacted]@yahoo.com[redacted]
[redacted] Please See Attached Documents [redacted] Revdex.comPO Box 1000DuPont, WA 98327Re: [redacted] ATM issueI first heard of this customer on the of June An ATM that I own and operate at the [redacted] in downtown Eugene was used at lam on 6-21-This is a night clubThe manager of the club informed me on Monday the 22nd that a customer had called and complained that the machine didn't dispense the $as requestedNothing was mentioned at the time of the "incident" to the staffI informed the manager that the customer needed to call the number on the machine from her bank and generate a dispute, commonly known in the industry as a Reg E ChargebackThe processor of the transactions will then send me an email and request copies of the transaction from the machineThis is how the disputes are settledI printed the proper copies and sent them to the processor, [redacted] ***From that information they determine if the machine did in fact dispense the moneyThere are sets of sensors on the Hyosung machinesAll located in different spots as the bills pass through the dispenserThe last set of sensors are just above the cash trayIf the bills do not pass that sensor it generates a failure and shuts the machine downThis is why [redacted] requires transaction sequence number prior to and after said dispute transactionThe proper transaction paperwork was sent to [redacted] ***.(exhibit #1) They determined that the money was in fact dispensed, with the customers bank in agreement.With more than 80,transactions year to date and only total disputes(exhibits #& 3), none of which were from the [redacted] ***, I am very conscious of customer service.Included is a copy of the Reg E Chargeback from [redacted] ***(exhibit #1) with the transaction highlightedAlso included is a copy of the denied and settled Reg E charge backs year to date.(exhibits #& #3)Further inquiries can also be addressed to [redacted] with the data given [redacted] Thank you,JeffW [redacted] Pride Vending NW [redacted] @yahoo.com [redacted]
[redacted] Please See Attached Documents [redacted]
Revdex.comPO Box 1000DuPont, WA 98327Re: [redacted] ATM issueI first heard of this customer on the 22 of June 2015. An ATM that I own and operate at the [redacted] in downtown Eugene was used at lam on 6-21-2015. This is a night club. The...
manager of the club informed me on Monday the 22nd that a customer had called and complained that the machine didn't dispense the $40 as requested. Nothing was mentioned at the time of the "incident" to the staff. I informed the manager that the customer needed to call the 1800 number on the machine from her bank and generate a dispute, commonly known in the industry as a Reg E Chargeback. The processor of the transactions will then send me an email and request copies of the transaction from the machine. This is how the disputes are settled. I printed the proper copies and sent them to the processor, [redacted]. From that information they determine if the machine did in fact dispense the money. There are 4 sets of sensors on the Hyosung machines. All located in different spots as the bills pass through the dispenser. The last set of sensors are just above the cash tray. If the bills do not pass that sensor it generates a failure and shuts the machine down. This is why [redacted] requires transaction sequence number prior to and after said dispute transaction. The proper transaction paperwork was sent to [redacted].(exhibit #1) They determined that the money was in fact dispensed, with the customers bank in agreement.With more than 80,000 transactions year to date and only 8 total disputes(exhibits #2 & 3), none of which were from the [redacted], I am very conscious of customer service.Included is a copy of the Reg E Chargeback from [redacted](exhibit #1) with the transaction highlighted. Also included is a copy of the denied and settled Reg E charge backs year to date.(exhibits #2 & #3)Further inquiries can also be addressed to [redacted] with the data given. [redacted]Thank you,JeffW[redacted]Pride Vending NW[redacted]@yahoo.com[redacted]