I would not recommend either Prieb Homes or Rodrock Development and here is why:
Recently purchased a new construction Prieb Home in a Rodrock Development in Olathe, Kansas.
Of the 6 homes I have purchased in my life so far (3 new construction) this has been and continues to be by far the worst home buying experience I have had.
I have several items I was very concerned about, as this is a brand-new home, which I brought to Prieb Homes attention first with the intent to:
1) Make them aware of these concerns
2) Ask for their help to resolve
3) Ensure future customers do not have the same experience
They refused to help with any of them. Was told over and over again “Nothing further will be done by Prieb Homes on this subject.”
Next step, I went to Rodrock Development (with the same intent as noted above) and received the following regarding all the items “Rodrock Development cannot and should not contribute to the items you mentioned. It is up to Prieb Homes if they would like to address these items. “
Sharing some fact-based experiences I have had so far: (I provided them pictures, videos and research documentation)
1) The sellers listing for the home, which is in writing, provided description of items included in the home. Not all items written in the listing were included in the home. I inquired when I would get the items in the listing and the answer was: “ Nothing further will be done by Prieb Homes on this subject.”
2) I asked about inclusion of some key items in the house if they would be provided. The Prieb Real estate agent said it would be provided and then came back at a later time and said no it would not. I should have gotten that in writing. But then again see item #1.
3) Very poor workmanship on a key item inside the house I asked to be fixed to acceptable standards – The answer was “Nothing further will be done by Prieb Homes on this subject.”
4) Another key item on the outside of the house was installed incorrectly, with broken parts and missing key components. I asked for Prieb to hold the contractor responsible who did the installation to correct the work, replace parts and add all the items which were missing. The answer was – you guessed it “Your more than welcome to modify & after you close, however nothing further will be done by Prieb Homes on this subject.”
5) Outside once again, installation of another key item was not done correctly. When asked to have it properly installed the answer was….. “There is nothing further will be done by Prieb”
6) Took these same items to Rodrock Development and was once again told Rodrock Development cannot and should not contribute to the items you mentioned. It is up to Prieb Homes if they would like to address these items.
While I have many more items I could include, sharing some of the experience I have had so far.
The simple ask I had was for accountability and responsibility on the part of the business, instead it all went to me as the customer.
These items which are not being addressed by Prieb or Rodrock, are adding thousands of dollars to the purchase price of my home because I am now needing to repair, install properly and put in place missing components myself.
I am not interested in arguing over verbiage used during our phone call I understand peoples frustrations, however Prieb Homes will stand by the contractual obligations performing our agreed upon warranty Unfortunately, we do not have any duct work cleaning in our contract Please send any other month warranty requests to our office for our service manager to process If the BB would like a copy of our sales contract I would be more than willing to send a copy over so we can close this file out Thanks
Yard is graded per civil engineered plans & signed off my the City of Lenexa.Fencing must be placed on the lot lines, per deed restrictions in the community.The lot line has a low area for water drainage.Sales contract when the house was purchased states any french drains needed will be paid for my the homeowner.We would be happy to provide a contact that performs work regarding french drains, however due to the agreement in our contract Prieb Homes does not participate in the costs for french drains
---------- Forwarded message ----------From: [redacted] >Date: Tue, May 10, 2016 at 5:37 PMSubject: Complaint [redacted] To: "[email protected]" <[email protected]>BBB,I was unable to provide a response to a comment made by Mr ***. I have attached the confirmation email on the warranty appointment Mr [redacted] scheduled & no-showed one of our service tech on. Id difficult for us to perform any service when actions like this are done. See attached. Thx for your time in dealing with this. [redacted] *** Prieb Homes www.PriebHomes.com [redacted] - Office [redacted] - FaxPO Box 4557Olathe, KS 66063
I would not recommend either Prieb Homes or Rodrock Development and here is why:
Recently purchased a new construction Prieb Home in a Rodrock Development in Olathe, Kansas.
Of the 6 homes I have purchased in my life so far (3 new construction) this has been and continues to be by far the worst home buying experience I have had.
I have several items I was very concerned about, as this is a brand-new home, which I brought to Prieb Homes attention first with the intent to:
1) Make them aware of these concerns
2) Ask for their help to resolve
3) Ensure future customers do not have the same experience
They refused to help with any of them. Was told over and over again “Nothing further will be done by Prieb Homes on this subject.”
Next step, I went to Rodrock Development (with the same intent as noted above) and received the following regarding all the items “Rodrock Development cannot and should not contribute to the items you mentioned. It is up to Prieb Homes if they would like to address these items. “
Sharing some fact-based experiences I have had so far: (I provided them pictures, videos and research documentation)
1) The sellers listing for the home, which is in writing, provided description of items included in the home. Not all items written in the listing were included in the home. I inquired when I would get the items in the listing and the answer was: “ Nothing further will be done by Prieb Homes on this subject.”
2) I asked about inclusion of some key items in the house if they would be provided. The Prieb Real estate agent said it would be provided and then came back at a later time and said no it would not. I should have gotten that in writing. But then again see item #1.
3) Very poor workmanship on a key item inside the house I asked to be fixed to acceptable standards – The answer was “Nothing further will be done by Prieb Homes on this subject.”
4) Another key item on the outside of the house was installed incorrectly, with broken parts and missing key components. I asked for Prieb to hold the contractor responsible who did the installation to correct the work, replace parts and add all the items which were missing. The answer was – you guessed it “Your more than welcome to modify & after you close, however nothing further will be done by Prieb Homes on this subject.”
5) Outside once again, installation of another key item was not done correctly. When asked to have it properly installed the answer was….. “There is nothing further will be done by Prieb”
6) Took these same items to Rodrock Development and was once again told Rodrock Development cannot and should not contribute to the items you mentioned. It is up to Prieb Homes if they would like to address these items.
While I have many more items I could include, sharing some of the experience I have had so far.
The simple ask I had was for accountability and responsibility on the part of the business, instead it all went to me as the customer.
These items which are not being addressed by Prieb or Rodrock, are adding thousands of dollars to the purchase price of my home because I am now needing to repair, install properly and put in place missing components myself.
I just wanted to be treated like a customer…….
I am not interested in arguing over verbiage used during our phone call I understand peoples frustrations, however Prieb Homes will stand by the contractual obligations performing our agreed upon warranty Unfortunately, we do not have any duct work cleaning in our contract Please send any other month warranty requests to our office for our service manager to process If the BB would like a copy of our sales contract I would be more than willing to send a copy over so we can close this file out Thanks
Yard is graded per civil engineered plans & signed off my the City of Lenexa.Fencing must be placed on the lot lines, per deed restrictions in the community.The lot line has a low area for water drainage.Sales contract when the house was purchased states any french drains needed will be paid for my the homeowner.We would be happy to provide a contact that performs work regarding french drains, however due to the agreement in our contract Prieb Homes does not participate in the costs for french drains
---------- Forwarded message ----------From: [redacted] >Date: Tue, May 10, 2016 at 5:37 PMSubject: Complaint [redacted] To: "[email protected]" <[email protected]>BBB,I was unable to provide a response to a comment made by Mr ***. I have attached the confirmation email on the warranty appointment Mr [redacted] scheduled & no-showed one of our service tech on. Id difficult for us to perform any service when actions like this are done. See attached. Thx for your time in dealing with this. [redacted] *** Prieb Homes www.PriebHomes.com [redacted] - Office [redacted] - FaxPO Box 4557Olathe, KS 66063