Prieb Property Management, LLC

5/25/ Revdex.com Ward Parkway, Suite Kansas City, MO Dear Revdex.com, in response of ID# [redacted] Prieb Property Management is in receipt of complaint from former tenantIt is unfortunate that this has been the turn of events for the complaint of “Billing or Collection Issues” as it is our position that if the tenant would have followed the dispute guidelines as described on the bottom of the statement as well as communicated in person, the concerns could have been easily resolved and/or further explained in detail Due to the elaboration of the complaint management believes it to be best to provide a time line of events 9/30/ Complainant vacated rental property10/27/ Security Deposit information was mailed to complainant11/7/ Complainant called and left a message for a representative to return the call regarding move out11/7/ A member of the staff returned the call and spoke to the complainant regarding the move outAt that time concern was expressed for the charges and a request was made to meet in person11/18-19/ Emails were exchanged between management office and complainant containing move out pictures taken from both parties11/24/ Complainant and member of office staff met in person, went over invoices, charges, pictures and notes in great detailComplainant was provided information to strengthen a dispute if he chose to file oneIt was made very clear to complainant at that time that all disputes had to be in writingA copy of the statement was made at that time and given to Complainant12/16/ A member of the office staff emailed both parties on the lease stating that the allotted days from move out as well as the additional time granted to file a dispute had past and a dispute has not been, nor had payment or payment arrangements been madeThis email also stated that if payment was not received by 12/28/the account would be turned over for further collection, ie- agency outside of the property management office [redacted] still no response or communication from claimant1/12/ File Uploaded and sent for further collection4/29/ Received notification from agency of failed attempts to collect, suggestion made to file suite5/5/ Curtesy call made to complainant from property management office to allow one last chance to pay prior to filing suiteCurrent state of account was discussed and complainant said they’d call back5/6/ Received call from complainant with offer to settle for lesser amount due if paid in full by the following Thursday (which was days)Property management also provided complainant with collection agency contact information5/6/ Approval received from management to accept offerMessage left with complainant allowing days to pay settlement amount5/6-7/ distasteful calls received from individual claiming to be the co-leaser of leaseCalls included vulgar and offensive language at which point the office ceased from answering calls from that numberIt was later discovered that the caller provided information as to her identity5/6/ Complainant called, claimed to not be aware of the events that had taken place that dayComplainant was told management agreed to settlement and allowed days (until 5/13/16) which was in the requested time frame, to pay the settled amount or until the end of the current month 5/31/to pay the full amountIf this was not done further consideration would be made into the agencies recommendation5/12/ Office member from property management office called and spoke to complainant to remind of the settlement deadline on the next dayComplainant said they’d call back by the end of that business dayThis was the last communication between the property management office and the complainant to date In consideration of the accusation, the Owner of named property respectfully disagrees with the complainantThere has been no “harassing” communications from the management office to the complainant, in fact, quite the opposite as our office as well as collection office received a series of crude calls from complainants causeComplainant was offered an extension of time to file a dispute due to the indication made by complainant that the final move out information had not been recieved, complainant choose not to file a dispute Prieb Property Management requests for complaint to be closed due to the misrepresentation of facts and the disregard of individual staff privacy used in naming employee’s by name Thank You,

It is unfortunately that the complaint has chosen this method to dispute charges accessedAll tenants are provided with detailed instructions as to how to file a dispute with the company, as it is there right to do so if they are not in agreeance of chargesTo date, we have received no dispute and
cannot process a dispute unless received in the process outlinedI personally spoke to complaint, in person, regarding her concernsCustomer service is held with high regard in all my communications, however, I am not always able to tell the customer what they want to hearI also personally send emails to vacating tenants with move out information which includes reminding tenants to provide a forwarding addressThis is merely a courtesy; ultimately, it is the vacating tenant’s responsibility to provide a forwarding addressIf one is not provided, all communications are sent to the last known address, which in this case, was claimant’s previous address with usAt that point, we have no control as to how long mail takes to go through the forwarding process with USPS.In the event that we do not have a forwarding address, the previous tenant has options1- Vacated lease holder can pay the cancel check fee to stop payment at which time another check can be cut within business days2- Vacated lease holder can wait days from the time the check was mailed, the company will absorb the cancel check fee and another check will be sent to the previous tenant*** *** *** respectfully disagrees with complaint’s claimWe are happy to review move out charges if complaint chooses to file a dispute as described in the move out statement that was personally given to complaint on 4/26/16.y here

5/25/2016   Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114   Dear Revdex.com, in response of ID# [redacted]   Prieb Property Management is in receipt of complaint from former tenant. It is unfortunate that this has been the turn of events for the...

complaint of “Billing or Collection Issues” as it is our position that if the tenant would have followed the dispute guidelines as described on the bottom of the statement as well as communicated in person, the concerns could have been easily resolved and/or further explained in detail.   Due to the elaboration of the complaint management believes it to be best to provide a time line of events.   9/30/2015       Complainant vacated rental property. 10/27/2015     Security Deposit information was mailed to complainant. 11/7/2015       Complainant called and left a message for a representative to return the call regarding move out. 11/7/2015       A member of the staff returned the call and spoke to the complainant regarding the move out. At that time concern was expressed for the charges and a request was made to meet in person. 11/18-19/15    Emails were exchanged between management office and complainant containing move out pictures taken from both parties. 11/24/15         Complainant and member of office staff met in person, went over invoices, charges, pictures and notes in great detail. Complainant was provided information to strengthen a dispute if he chose to file one. It was made very clear to complainant at that time that all disputes had to be in writing. A copy of the statement was made at that time and given to Complainant. 12/16/15         A member of the office staff emailed both parties on the lease stating that the allotted 30 days from move out as well as the additional time granted to file a dispute had past and a dispute has not been, nor had payment or payment arrangements been made. This email also stated that if payment was not received by 12/28/15 the account would be turned over for further collection, ie- agency outside of the property management office. * still no response or communication from claimant. 1/12/16           File Uploaded and sent for further collection. 4/29/16           Received notification from agency of failed attempts to collect, suggestion made to file suite. 5/5/16             Curtesy call made to complainant from property management office to allow one last chance to pay prior to filing suite. Current state of account was discussed and complainant said they’d call back. 5/6/16             Received call from complainant with offer to settle for lesser amount due if paid in full by the following Thursday (which was 7 days). Property management also provided complainant with collection agency contact information. 5/6/16             Approval received from management to accept offer. Message left with complainant allowing 8 days to pay settlement amount. 5/6-7/16          4 distasteful calls received from individual claiming to be the co-leaser of lease. Calls included vulgar and offensive language at which point the office ceased from answering calls from that number. It was later discovered that the caller provided false information as to her identity. 5/6/16             Complainant called, claimed to not be aware of the events that had taken place that day. Complainant was told management agreed to settlement and allowed 8 days (until 5/13/16) which was in the requested time frame, to pay the settled amount or until the end of the current month 5/31/16 to pay the full amount. If this was not done further consideration would be made into the agencies recommendation. 5/12/16           Office member from property management office called and spoke to complainant to remind of the settlement deadline on the next day. Complainant said they’d call back by the end of that business day. This was the last communication between the property management office and the complainant to date.      In consideration of the accusation, the Owner of named property respectfully disagrees with the complainant. There has been no “harassing” communications from the management office to the complainant, in fact, quite the opposite as our office as well as collection office received a series of crude calls from complainants cause. Complainant was offered an extension of time to file a dispute due to the indication made by complainant that the final move out information had not been recieved, complainant choose not to file a dispute.    Prieb Property Management requests for complaint to be closed due to the misrepresentation of facts and the disregard of individual staff privacy used in naming  employee’s by name.   Thank You,

Time line is mandatorily documented in the file at the property management office as well as collection agency. As previously documented via 1st response, the account was turned over to the collection agency on 1/12/16. The property management office was not provided a forwarding address, by law our office as well as collection agency are required to send notices to the last known address. In this case, the last known address was the address leased through our office. Complainant fully understood what was expected if the decision was made to dispute charges. In last attempt to contact complainant, 12/2015, the expectations were made clear again with the result of account being submitted to collection agency on 12/31/2016 if no contact was made on the debtors’ behalf. No contact was made, account was submitted to collections. Property management office and collection agency communicate regarding conversations, emails, notices, etc. Agency attempted contact with complainant from January 2016-May 2016. Avoidance was received until complainant called collection agency in May,2016.  As previously discussed with complainant via phone conversation(s) on May 6, 2016 with the property management office, they are welcome to dispute, however, the timeline for review and/or acceptance of the dispute has expired. The timeline given to complainant of 30 days from May 6th, 2016 is the deadline given from contact on that day to filing suite.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
Complaint: [redacted]
I am rejecting this response because: Prieb states that had prior contact with us before turning it over to collections wht was I never asked for a forward address at one of those times of communication? I am not someone who goes around cheating people out of money that is due. I thoroughly cleaned carpets and painted walls the stain on the garage floor that was there when we moved in was the only thing you complained about now you have a whole list you kept my deposit of $925 is that not enough? I have pictures and I have witnesses of those who came in and helped clean up all the cat food that was spilled and the counter tops that Prieb was going to fix and they were never fixed among other things. You tried to coerce me into settling with you before I even knew you already turned it over to collections. As far as I'm concerned you got more than enough money to take care of so called damages and I have more than enough pictures to show how we left town house 
Regards,
[redacted]