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Priestley Management Company, Inc.

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Reviews Priestley Management Company, Inc.

Priestley Management Company, Inc. Reviews (5)

Initial Business Response /* (1000, 9, 2016/04/05) */
We are sorry to hear that you have not had a positive experience with Priestley Management Company, and for any breakdowns in communicationTo address your questions, I will begin with the financialsThe association puts aside money every
month for the reserve accountThis account is in place for future projects such as roof replacement and other large projectsOne of those projects would be road work, which you just mentionedHowever, with the community still being under developer control, and the developer responsible for roads you have concerns over, that is his responsibility to address and not the associationThe association should not pay for thatWe work at the direction of the developer of the community and are not authorized to perform repairs without permissionRequests have been submitted to the developer to repair the potholesAs far as your insurance concerns, there was a misinterpretation of the governing documentsYour community is a townhome community but it is insured as a condominiumSince this complaint, we have communicated with you directly regarding the insurance matter and it has been resolved
Once again, we are sorry you have not had a positive experience and we are working to change that
Initial Consumer Rebuttal /* (2000, 11, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You

Initial Business Response /* (1000, 6, 2015/07/30) */
On Friday evening, July 17th, 2015, I received an after-hours emergency call regarding Ms. [redacted] needing keys to the [redacted] clubhouse. Earlier in that week, I had the keys prepped for being mailed, but for reasons unknown the keys were...

not delivered. I informed her that I was leaving on vacation that Saturday, but I could meet her at my office before leaving town. That following morning, July 18th, 2015, the keys were handed off at my office to the family.
When I returned from vacation on July 27th, 2015, I was informed from the board president of the [redacted] community, who inspected the clubhouse, that it was in poor condition and the $300 deposit was not to be reimbursed. The carpet was not vacuumed after the event, and more importantly the carpet was torn. I informed this to Ms. [redacted] who denied these claims, saying it was in proper condition after she rented the clubhouse.
I went out to the clubhouse on July 30th, 2015 to find the clubhouse needing to be vacuumed, candle wax along the windows, and tears in the carpet. No other parties had access to the clubhouse between that rental and my return, with keys only available to the board and myself.
I am now working on scheduling a time where Ms. [redacted] can present her case with the board president and myself, so we can move forward. In the meantime, I will follow the direction of the board president and hold onto the $300 deposit.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Terrible experience and very unprofessional but we accept the company's apology and refund of deposit. We hope that they do not continue keeping deposits for extremely minor issues.

Initial Business Response /* (1000, 5, 2016/04/11) */
Contact Name and Title: S. G[redacted], Manager
Contact Phone: [redacted]
Contact Email: [redacted]@priestleymanagement.com
Mr. [redacted],
The [redacted] Board of Directors, I and Priestley Management understand your frustrations with the funds...

available in the community. The association has called for special assessments on multiple occasions and the community has not voted in favor of the assessment. We have also discussed the notion of a loan, but there are concerns with having a loan and being able to successfully pay it off. We also have reviewed requirements and do not believe we would qualify. There is a lot of work that needs to be done in the community, especially to the siding, and a lot of funds that are needed for that work, but the association does not have those funds right now. We recently completed roof replacements and are rebuilding our reserves to be able to take on these projects but it will take time.
Regarding your request for insulation inspections and landscaping improvements, we have been in communication with the landscaper and will be meeting with him at the board meeting this week. The insulation work however would fall on you as a homeowner, and you would need to have a contractor of your choosing inspection the condition of insulation in your attic.
If we can assist with any other matters, please let my office know.
Sincerely,
Seth G[redacted]

Initial Business Response /* (1000, 5, 2015/05/08) */
The community the consumer lives in has an annual assessment. The assessment is posted on January 1 and due by January 31.
The consumer went to the Priestley Management Company website to make the annual payment on March 26, 2015. When the...

payment was made on March 26, 2015 the payment was set up as a recurring payment on the 26th of each month by the consumer. The payment appears on the account as a credit card payment. The credit card payments are processed through [redacted] which is a payment processing partner with our software company [redacted]
The recurring payment was processed again on April 26, 2015. The consumer called on April 27, 2015 and said the payment on April 26, 2015 had been returned by the bank as nonsufficient funds and wanted the payment refunded. I was not sure how to handle the return since it was a credit card payment. I told the consumer I would have to speak with our software company to figure out how to resolve the issue. The recurring payment that was set up was immediately cancelled through our office. I did not know how long it would take [redacted] to return the payment. It can take as long as 7-10 business days. I immediately logged a case with our software company on how to resolve the issue. I was told by our software company they would have to check with their Development Department and [redacted] on how to resolve the matter. I contacted [redacted] again by email on May 6, 2015 and asked if they could resolve the issue as fast as possible as the homeowner was very upset and I was trying to get resolution.
On May 6, 2015 the consumer called again. This time they said the payment had caused an overdraft on the account. I asked if that meant the funds were taken from another account to cover the payment and was told yes. This was not the same information that was given originally. I also informed the consumer I was working with the software company to resolve as quickly as possible as this was the first time I had encountered this issue.
A refund check is being issued to the consumer.
To date there has been no response from our software company on the resolution of this matter.

Initial Business Response /* (1000, 5, 2016/10/04) */
On July 25, the homeowner put in a work order that her tenant was complaining of his clothes not drying. [redacted] came out and did not see a clog. The flaps were closed and there was nothing at the end of the unit that...

suggested a clog. [redacted] and a board member have looked at the vent several times and a clog was not visible. On September 28, [redacted] came back with a camera to check inside the duct from the length of the dryer through the pipe to detect other potential issues. The camera detected a crushed area several feet into the duct. On October 4, a crew from PMC Services repaired the dryer duct.

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