Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ The community the consumer lives in has an annual assessmentThe assessment is posted on January and due by January The consumer went to the Priestley Management Company website to make the annual payment on March 26, When the payment was made on March 26, the payment was set up as a recurring payment on the 26th of each month by the consumerThe payment appears on the account as a credit card paymentThe credit card payments are processed through [redacted] which is a payment processing partner with our software company [redacted] The recurring payment was processed again on April 26, The consumer called on April 27, and said the payment on April 26, had been returned by the bank as nonsufficient funds and wanted the payment refundedI was not sure how to handle the return since it was a credit card paymentI told the consumer I would have to speak with our software company to figure out how to resolve the issueThe recurring payment that was set up was immediately cancelled through our officeI did not know how long it would take [redacted] to return the paymentIt can take as long as 7-business daysI immediately logged a case with our software company on how to resolve the issueI was told by our software company they would have to check with their Development Department and [redacted] on how to resolve the matterI contacted [redacted] again by email on May 6, and asked if they could resolve the issue as fast as possible as the homeowner was very upset and I was trying to get resolution On May 6, the consumer called againThis time they said the payment had caused an overdraft on the accountI asked if that meant the funds were taken from another account to cover the payment and was told yesThis was not the same information that was given originallyI also informed the consumer I was working with the software company to resolve as quickly as possible as this was the first time I had encountered this issue A refund check is being issued to the consumer To date there has been no response from our software company on the resolution of this matter
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ Contact Name and Title: SG***, Manager Contact Phone: [redacted] Contact Email: [redacted] @priestleymanagement.com Mr***, The [redacted] Board of Directors, I and Priestley Management understand your frustrations with the funds available in the communityThe association has called for special assessments on multiple occasions and the community has not voted in favor of the assessmentWe have also discussed the notion of a loan, but there are concerns with having a loan and being able to successfully pay it offWe also have reviewed requirements and do not believe we would qualifyThere is a lot of work that needs to be done in the community, especially to the siding, and a lot of funds that are needed for that work, but the association does not have those funds right nowWe recently completed roof replacements and are rebuilding our reserves to be able to take on these projects but it will take time Regarding your request for insulation inspections and landscaping improvements, we have been in communication with the landscaper and will be meeting with him at the board meeting this weekThe insulation work however would fall on you as a homeowner, and you would need to have a contractor of your choosing inspection the condition of insulation in your attic If we can assist with any other matters, please let my office know Sincerely, Seth G***
Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ On Friday evening, July 17th, 2015, I received an after-hours emergency call regarding Ms [redacted] needing keys to the [redacted] clubhouseEarlier in that week, I had the keys prepped for being mailed, but for reasons unknown the keys were not deliveredI informed her that I was leaving on vacation that Saturday, but I could meet her at my office before leaving townThat following morning, July 18th, 2015, the keys were handed off at my office to the family When I returned from vacation on July 27th, 2015, I was informed from the board president of the [redacted] community, who inspected the clubhouse, that it was in poor condition and the $deposit was not to be reimbursedThe carpet was not vacuumed after the event, and more importantly the carpet was tornI informed this to Ms [redacted] who denied these claims, saying it was in proper condition after she rented the clubhouse I went out to the clubhouse on July 30th, to find the clubhouse needing to be vacuumed, candle wax along the windows, and tears in the carpetNo other parties had access to the clubhouse between that rental and my return, with keys only available to the board and myself I am now working on scheduling a time where Ms [redacted] can present her case with the board president and myself, so we can move forwardIn the meantime, I will follow the direction of the board president and hold onto the $deposit Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Terrible experience and very unprofessional but we accept the company's apology and refund of depositWe hope that they do not continue keeping deposits for extremely minor issues
Initial Business Response / [redacted] (1000, 5, 2016/10/04) */ On July 25, the homeowner put in a work order that her tenant was complaining of his clothes not drying [redacted] came out and did not see a clogThe flaps were closed and there was nothing at the end of the unit that suggested a clog [redacted] and a board member have looked at the vent several times and a clog was not visibleOn September 28, [redacted] came back with a camera to check inside the duct from the length of the dryer through the pipe to detect other potential issuesThe camera detected a crushed area several feet into the ductOn October 4, a crew from PMC Services repaired the dryer duct
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ The community the consumer lives in has an annual assessmentThe assessment is posted on January and due by January The consumer went to the Priestley Management Company website to make the annual payment on March 26, When the payment was made on March 26, the payment was set up as a recurring payment on the 26th of each month by the consumerThe payment appears on the account as a credit card paymentThe credit card payments are processed through [redacted] which is a payment processing partner with our software company [redacted] The recurring payment was processed again on April 26, The consumer called on April 27, and said the payment on April 26, had been returned by the bank as nonsufficient funds and wanted the payment refundedI was not sure how to handle the return since it was a credit card paymentI told the consumer I would have to speak with our software company to figure out how to resolve the issueThe recurring payment that was set up was immediately cancelled through our officeI did not know how long it would take [redacted] to return the paymentIt can take as long as 7-business daysI immediately logged a case with our software company on how to resolve the issueI was told by our software company they would have to check with their Development Department and [redacted] on how to resolve the matterI contacted [redacted] again by email on May 6, and asked if they could resolve the issue as fast as possible as the homeowner was very upset and I was trying to get resolution On May 6, the consumer called againThis time they said the payment had caused an overdraft on the accountI asked if that meant the funds were taken from another account to cover the payment and was told yesThis was not the same information that was given originallyI also informed the consumer I was working with the software company to resolve as quickly as possible as this was the first time I had encountered this issue A refund check is being issued to the consumer To date there has been no response from our software company on the resolution of this matter
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ Contact Name and Title: SG***, Manager Contact Phone: [redacted] Contact Email: [redacted] @priestleymanagement.com Mr***, The [redacted] Board of Directors, I and Priestley Management understand your frustrations with the funds available in the communityThe association has called for special assessments on multiple occasions and the community has not voted in favor of the assessmentWe have also discussed the notion of a loan, but there are concerns with having a loan and being able to successfully pay it offWe also have reviewed requirements and do not believe we would qualifyThere is a lot of work that needs to be done in the community, especially to the siding, and a lot of funds that are needed for that work, but the association does not have those funds right nowWe recently completed roof replacements and are rebuilding our reserves to be able to take on these projects but it will take time Regarding your request for insulation inspections and landscaping improvements, we have been in communication with the landscaper and will be meeting with him at the board meeting this weekThe insulation work however would fall on you as a homeowner, and you would need to have a contractor of your choosing inspection the condition of insulation in your attic If we can assist with any other matters, please let my office know Sincerely, Seth G***
Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ On Friday evening, July 17th, 2015, I received an after-hours emergency call regarding Ms [redacted] needing keys to the [redacted] clubhouseEarlier in that week, I had the keys prepped for being mailed, but for reasons unknown the keys were not deliveredI informed her that I was leaving on vacation that Saturday, but I could meet her at my office before leaving townThat following morning, July 18th, 2015, the keys were handed off at my office to the family When I returned from vacation on July 27th, 2015, I was informed from the board president of the [redacted] community, who inspected the clubhouse, that it was in poor condition and the $deposit was not to be reimbursedThe carpet was not vacuumed after the event, and more importantly the carpet was tornI informed this to Ms [redacted] who denied these claims, saying it was in proper condition after she rented the clubhouse I went out to the clubhouse on July 30th, to find the clubhouse needing to be vacuumed, candle wax along the windows, and tears in the carpetNo other parties had access to the clubhouse between that rental and my return, with keys only available to the board and myself I am now working on scheduling a time where Ms [redacted] can present her case with the board president and myself, so we can move forwardIn the meantime, I will follow the direction of the board president and hold onto the $deposit Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Terrible experience and very unprofessional but we accept the company's apology and refund of depositWe hope that they do not continue keeping deposits for extremely minor issues
Initial Business Response / [redacted] (1000, 5, 2016/10/04) */ On July 25, the homeowner put in a work order that her tenant was complaining of his clothes not drying [redacted] came out and did not see a clogThe flaps were closed and there was nothing at the end of the unit that suggested a clog [redacted] and a board member have looked at the vent several times and a clog was not visibleOn September 28, [redacted] came back with a camera to check inside the duct from the length of the dryer through the pipe to detect other potential issuesThe camera detected a crushed area several feet into the ductOn October 4, a crew from PMC Services repaired the dryer duct