I am rejecting this response because:I did not state that ToyoTech was "responsible for every component of the AC system during the warranty period." It clearly states in the labor warranty that ToyoTech was authorized by me to remove the AC evaporator box as well as the expansion valve to check for leaks on March 11, According to the warranty it clearly states the AC evaporator box and the expansion valve were removed to check for leaksThe issue I am having with ToyoTech is *** *** the owner, made it very clear to me that if the evaporator box was removed AGAIN that I would be charged another $for the laborI told *** *** that if the evaporator box or any other part other than the expansion valve needed replacing that I would pay for the labor on the part needed as well as the cost of the partHe expects me to pay the entire amount of the labor warranty for a second timeI would have authorized for the disassembly of the dash unit for inspection of AC system IF I WAS NOT GOING TO BE CHARGED ANOTHER $IN LABORThe dash assembly and all necessary components need to be removed in order to inspect the AC systemThe evaporator box, for example, is part of the AC systemI do not understand how *** *** thinks that he is able to charge me twice the amount on the labor warranty regardless of what part needs to be replacedAll I wanted them to do was to check the whole AC system and to check the part that they did replace, the expansion valve, if that part was working fine then they would put everything back together and let us know that it is not the expansion valveMy *** talked to *** on the phone and he stated that they cannot just check on the expansion valve and put it back together because they would not be making money on this jobToyoTech is clearly not wanting to honor their warrantyWe still have well over 6,miles and/or close to months left on the parts and labor warranty
Customer will not authorize disassembly of dash unit for inspection of A/C systemsCustomer advised that if A/C deficiency caused by previous repair, It would be covered under month/mile warranty and would be no charge*** thinks we should be responsible for every component of his
A/C system during the warranty periodWe respectfully disagree
I am rejecting this response because:I did not state that ToyoTech was "responsible for every component of the AC system during the warranty period." It clearly states in the labor warranty that ToyoTech was authorized by me to remove the AC evaporator box as well as the expansion valve to check for leaks on March 11, According to the warranty it clearly states the AC evaporator box and the expansion valve were removed to check for leaksThe issue I am having with ToyoTech is *** *** the owner, made it very clear to me that if the evaporator box was removed AGAIN that I would be charged another $for the laborI told *** *** that if the evaporator box or any other part other than the expansion valve needed replacing that I would pay for the labor on the part needed as well as the cost of the partHe expects me to pay the entire amount of the labor warranty for a second timeI would have authorized for the disassembly of the dash unit for inspection of AC system IF I WAS NOT GOING TO BE CHARGED ANOTHER $IN LABORThe dash assembly and all necessary components need to be removed in order to inspect the AC systemThe evaporator box, for example, is part of the AC systemI do not understand how *** *** thinks that he is able to charge me twice the amount on the labor warranty regardless of what part needs to be replacedAll I wanted them to do was to check the whole AC system and to check the part that they did replace, the expansion valve, if that part was working fine then they would put everything back together and let us know that it is not the expansion valveMy *** talked to *** on the phone and he stated that they cannot just check on the expansion valve and put it back together because they would not be making money on this jobToyoTech is clearly not wanting to honor their warrantyWe still have well over 6,miles and/or close to months left on the parts and labor warranty
Customer will not authorize disassembly of dash unit for inspection of A/C systemsCustomer advised that if A/C deficiency caused by previous repair, It would be covered under month/mile warranty and would be no charge*** thinks we should be responsible for every component of his
A/C system during the warranty periodWe respectfully disagree