Primary Partners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.When can I expect the refund??? Regards, [redacted]

Unfortunately this client never called us to discuss this issue and filed a complaint without an attempt to let us resolve In our relationship with the [redacted] ***, the [redacted] communicates with the client and we provide the escrow services 99% of the communication goes thru them unless there is an issue or our involvement is needed and/or requested.This client also signed a document that stated if she did not provide us an updated payoff statement, all creditor checks would be sent borrower and it will be their responsibility to ensure they get mailed This was signed and acknowledged by this client I have added some verbiage below and included the document of acknowledgment as an attachment.It is disappointing that for $and no attempt to contact us except for a complaint on the Revdex.com (only 2nd complaint in years of business) It seems rather trivial and unsupported, especially when we did not do anything wrong

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for helping me!!!!!!!! Regards, [redacted]

I will review the appraisal invoice and issue a refund Although the appraisal fee is not a fee we collected, it goes to a 3rd party At the end of the day we want our clients happy and satisfied with our efforts If paying for the appraisal in this instance will make a client happy, we will push towards this direction

It was mailed out on Tuesday Should receive today/tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear.There was no attempt at a resolution, only an angry response.I was never asked for the loan number, payee or correct payoff amount ever I find the use of bold caps very offensive A check for amost $10,should not have been sent via regular mail My concern is for future customers, checks are stolen out of mailboxes!! I have worked with many Escrow companies over my many years of real estate transactions My first home was purchased at age and I am I have been a homeowner all those years I have never had an experience like this.A simple apology would have been more appropriate The fact they had the incorrect amount of the payoff indicates they were in contact with the bank and could have asked them for the correct information and the payoff could have been made electronically
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good afternoon,Although Primary Partners of Newport Beach replied they would refund my complaint #*** on May 10, I have not received anything and we are going into JuneWhat shall I do???
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[At this point I am no longer seeking a refinance and just want to go on with what I have in my mortgagel have been affected by the $dollars which has affected me as a single womanAt this point I just want my money back as it would help me pay my bills as a single woman.Any profession when they want to make a sale, has to spend time on a prospective customerPrimary Partners Financial, I am sure makes a good sum of monies in commissions and would not be in business if this were not true
Regards,
*** ***

I'm not sure what you are referring to on the bold caps?  But it would have been appropriate to reach out to us to discuss before you filed a complaint.  We've been doing this for a very long time also.  This is our policy and we have not had any clients voice their displeasure until you.  If you would have opened your package when it came in the mail, you would have not had any issues either.  My suggestion in the future would be to reach out to the company you are not satisfied with and provide them an opportunity to fix the issue.  My guess is this might be a standard operating procedure when you are not satisfied with something or someone.  This is about being fair and provide an opportunity to fix something that caused you not to be 100% satisfied.

We don't have a "[redacted]" who works here, so I'm not sure who that person is.  The file had challenges and we did the work to eventually get the file in an approved position with an investor.  Pricing/rate was affected by the time that it took, thus the loan never closed.  We did not...

get paid for the work we put in.  The appraisal cost was not our fee or income to us.  We have offered to cover the cost of the appraisal for a loan going forward.  If we are unable to secure a loan, we will refund the initial appraisal cost to you.  If you provide us the opportunity to do this, we will come thru.

Unfortunately this client never called us to discuss this issue and filed a complaint without an attempt to let us resolve.  In our relationship with the [redacted], the [redacted] communicates with the client and we provide the escrow services.  99% of the communication goes thru them...

unless there is an issue or our involvement is needed and/or requested.This client also signed a document that stated if she did not provide us an updated payoff statement, all creditor checks would be sent borrower and it will be their responsibility to ensure they get mailed.  This was signed and acknowledged by this client.  I have added some verbiage below and included the document of acknowledgment as an attachment.It is disappointing that for $44.03 and no attempt to contact us except for a complaint on the Revdex.com (only 2nd complaint in 17 years of business).  It seems rather trivial and unsupported, especially when we did not do anything wrong.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for helping me!!!!!!!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.When can I expect the refund???   
Regards,
[redacted]