Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Contact Name and Title: [redacted] - President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @schooltoolbox.com Our system has never experienced any problems this year, so I am unsure where that statement came from and I know for certain that our Customer Service people would never lie and blame something on our systemThe calculator in question was an optional item on his child's school supply list, it had to be selected separately from the basic suppliesThis is all done electronically so on our end there is no possibility of human errorWe are in the business of selling products, if the calculator had been selected and added to the order we most definitely would have shipped itWe processed hundreds of thousands of orders through our system without errorSeems to me the issue at hand is a $calculator that was not ordered nor shipped with the original school supply order, and now would incur a $shipping chargeIf Mr [redacted] would contact me next week, I will be certain we by-pass the shipping charge and sell him the calculator at the listed price Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I Disagree with the statement "if the calculator had been selected and added to the order we most definitely would have shipped it." This is exactly what we did and we did not receive the orderI appreciate the sellers willingness to pay for the shipping charges but would recommend and itemized receipt at the time of purchase which would allow both the customer and the seller a reference of what was orderedFOR CUSTOMERS...Until this change is made I would recommend taking a screen capture of your order prior to purchasing to ensure accurate processing of your order Final Business Response / [redacted] (4000, 9, 2015/09/08) */ He offers interesting advice for future customersthank you
Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Contact Name and Title: [redacted] - President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @schooltoolbox.com Our system has never experienced any problems this year, so I am unsure where that statement came from and I know for certain that our Customer Service people would never lie and blame something on our systemThe calculator in question was an optional item on his child's school supply list, it had to be selected separately from the basic suppliesThis is all done electronically so on our end there is no possibility of human errorWe are in the business of selling products, if the calculator had been selected and added to the order we most definitely would have shipped itWe processed hundreds of thousands of orders through our system without errorSeems to me the issue at hand is a $calculator that was not ordered nor shipped with the original school supply order, and now would incur a $shipping chargeIf Mr [redacted] would contact me next week, I will be certain we by-pass the shipping charge and sell him the calculator at the listed price Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I Disagree with the statement "if the calculator had been selected and added to the order we most definitely would have shipped it." This is exactly what we did and we did not receive the orderI appreciate the sellers willingness to pay for the shipping charges but would recommend and itemized receipt at the time of purchase which would allow both the customer and the seller a reference of what was orderedFOR CUSTOMERS...Until this change is made I would recommend taking a screen capture of your order prior to purchasing to ensure accurate processing of your order Final Business Response / [redacted] (4000, 9, 2015/09/08) */ He offers interesting advice for future customersthank you