Prime Ageless

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, they must affirm to and acknowledge the terms to our auto-ship program by marking the T&C checkboxes.Our records indicate that the customer contacted our customer service team and verbally agreed to two refunds of $each on 12/4/Though the customer's account has passed the guarantee period, by accepting this refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedRefunds typically take 3-business days to be processedAt the time of writing this complaint, the customer only allowed days and therefore the refund did not show up within their accountPlease feel free to contact us if you should have any further questions orComments at infoG) [redacted] .com or (877) 670-5509.Sincerely, Prime Ageless Customer Service

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14-day free trial, they must affirm to and acknowledge the terms to our auto-ship program by marking the T&C...

checkboxes.Our records indicate that the customer contacted our customer service team and verbally agreed to two refunds of $89.85 each on 12/4/2017. Though the customer's account has passed the guarantee period, by accepting this refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Refunds typically take 3-5 business days to be processed. At the time of writing this complaint, the customer only allowed 2 days and therefore the refund did not show up within their account. Please feel free to contact us if you should have any further questions orComments at infoG)[redacted].com or (877) 670-5509.Sincerely, Prime Ageless Customer Service