Prime Asset Management

Hello [redacted] , Thank you for contacting us about this complaint, as the information that the tenant has submitted is incorrect and misleading.Here is what happened: On Thursday, May 12, at 12:PM the tenant, Mr [redacted] emailed us regarding a wet carpet in his apartmentWe immediately scheduled for the first available plumber to go to the property and investigate, assuming that this may be a slab leak (it’s a first-floor unit)The vendor ( [redacted] plumbing) investigated and discovered the problem to be in the neighboring unit #4, where the tenant was in the process of moving and was not in his unit to report the leakIssue was caused by a toilet fill valve, which was leaking and the water got to Mr***’s unitPlease note that this is clean drinking water and not contaminated sewer water.Our vendor fixed the issue immediately, thus eliminating the cause of the problemAt the same time, another vendor (America’s Finest Carpet Company) extracted all moisture in both Mr***’s unit and in apartment #They also lifted the affected carpet and installed fans and dehumidifiers as neededIn addition, they treated the areas with antifungal agent in order to prevent any mildew or mold developmentOver the weekend all moisture was eliminated and on Monday, May 15th the drying equipment was collected by our vendorAFCC’s recommendation is to replace the affected carpet, which we’re currently scheduling with the tenant to do.All in all, Prime Asset Management handled this situation perfectly well and within hours of it being reported and our vendors have done absolutely everything necessaryAt no point was the tenant’s unit uninhabitable and no water or power service was interruptedDespite that, the tenant was offered reimbursement for the days during which this work was being done.Mr***’s claim is outrageous and is clearly an attempt to defraud the landlord.Please feel free to contact me if you have questions regarding this caseRegards, [redacted] BRE License #01855380Regional Property ManagerPrime Asset Management IncMorena Blvd, Suite 250San Diego, CA 92117Phone: 858-490-9125Fax: 858-490-9165***@PrimeAssetManagement.nethttp://www.PrimeAssetManagement.net

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been provided no proof that the leak was fixed or where it was coming from; that any type of anti-fungal application had been used; I had asked to speak in detail about reimbursement for rent and alternative accommodations and get terms in writing - no response was given.I am sorry that the Landlord views my complaints as outrageousThe former tenant in the neighboring apartment told me that this was apparently a consistent leak, and one that the landlord warned him aboutThe former tenant at Aptof my same address (first name Gary) has said this and can be verified through himHow then, would a reasonable person, not consider that the accumulation of several years (according to former tenant) of moisture from a leaky pipe doesn't make for mold issues hidden in the wall? Was any actual inspection done aside from a cursory visual inspection? I have no confidence in the performance simply by the landlord's word (which, by the way, is the first time I've read any of this, he had not told me what kind of pipe the leak was or that anti-fungal was applied).I have no incentive to spend time defrauding the landlord, and its unfortunate that this platform is how we are to communicateAs it is, this issue already pulled me away from an important meeting last Friday, and finding alternate accommodations has been burdensome and an unforeseen, unjust cost.I merely want to ensure that I am not defrauded from my security deposit due to the damages from the leak and subsequent repair as well as reimbursement for alternative accommodations in accord with the implied warranty of habitability Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been provided no proof that the leak was fixed or where it was coming from; that any type of anti-fungal application had been used; I had asked to speak in detail about reimbursement for rent and alternative accommodations and get terms in writing - no response was given.I am sorry that the Landlord views my complaints as outrageous. The former tenant in the neighboring apartment told me that this was apparently a consistent leak, and one that the landlord warned him about. The former tenant at Apt. 4 of my same address (first name Gary) has said this and can be verified through him. How then, would a reasonable person, not consider that the accumulation of several years (5 according to former tenant) of moisture from a leaky pipe doesn't make for mold issues hidden in the wall? Was any actual inspection done aside from a cursory visual inspection? I have no confidence in the performance simply by the landlord's word (which, by the way, is the first time I've read any of this, he had not told me what kind of pipe the leak was or that anti-fungal was applied).I have no incentive to spend time defrauding the landlord, and its unfortunate that this platform is how we are to communicate. As it is, this issue already pulled me away from an important meeting last Friday, and finding alternate accommodations has been burdensome and an unforeseen, unjust cost.I merely want to ensure that I am not defrauded from my security deposit due to the damages from the leak and subsequent repair as well as reimbursement for alternative accommodations in accord with the implied warranty of habitability.  
Regards,   
[redacted]

Hello [redacted], Thank you for contacting us about this complaint, as the information that the tenant has submitted is incorrect and misleading.Here is what happened: On Thursday, May 12, 2017 at 12:17 PM the tenant, Mr. [redacted] emailed us regarding a wet carpet in his apartment. We...

immediately scheduled for the first available plumber to go to the property and investigate, assuming that this may be a slab leak (it’s a first-floor unit). The vendor ([redacted] plumbing) investigated and discovered the problem to be in the neighboring unit #4, where the tenant was in the process of moving and was not in his unit to report the leak. Issue was caused by a toilet fill valve, which was leaking and the water got to Mr. [redacted]’s unit. Please note that this is clean drinking water and not contaminated sewer water.Our vendor fixed the issue immediately, thus eliminating the cause of the problem. At the same time, another vendor (America’s Finest Carpet Company) extracted all moisture in both Mr. [redacted]’s unit and in apartment #4. They also lifted the affected carpet and installed fans and dehumidifiers as needed. In addition, they treated the areas with antifungal agent in order to prevent any mildew or mold development. Over the weekend all moisture was eliminated and on Monday, May 15th the drying equipment was collected by our vendor. AFCC’s recommendation is to replace the affected carpet, which we’re currently scheduling with the tenant to do.All in all, Prime Asset Management handled this situation perfectly well and within hours of it being reported and our vendors have done absolutely everything necessary. At no point was the tenant’s unit uninhabitable and no water or power service was interrupted. Despite that, the tenant was offered reimbursement for the days during which this work was being done.Mr. [redacted]’s claim is outrageous and is clearly an attempt to defraud the landlord.Please feel free to contact me if you have questions regarding this case. Regards, [redacted]BRE License #01855380Regional Property ManagerPrime Asset Management Inc.4411 Morena Blvd, Suite 250San Diego, CA 92117Phone: 858-490-9125Fax: 858-490-9165[redacted]@PrimeAssetManagement.netht...⇄

I live in La Mesa CA at La Casita apartaments. Ive been making monthly rent payments to PMA. My rent has been increased and not been respecting CA laws.

I have contacted the manager and told her about the 10% law increase and the 30-60 day notice law. I feel that they (the manager and/or owner) retaliate because I pointed out that they were breaking the law... and that alone is breaking the law as far as I am concern.

The following letter was an email I sent to the manager, she never replied. When I arrived home from work that day, I received a new increase for rent notice at $1250.00 with a 60 day notice that would take affect May 1st 2016.

I would like to report them and make sure that they are not doing the same to others. They have been breaking the law, but I was too busy to look up and investigate the matter. I plan to move give my notice and move out. I do not plan to sue even if I have a case, I just want my full deposit back and justice.

Hello [redacted],

I Just wanted to follow up on the conversation we had on Tuesday February 2nd 2016, in regards to the notice of rent increase and the California Civil Code Laws that regulate landlord tenant rights.

I want to make it clear that what I’m seeking is to maintain my lease rental amount on the month to month basis (as indicated in my original lease rental agreement executed on December 15, 2011). That right was exercised after the initial term ended and was honored until 2015. Furthermore, the history of rent increases starting in 2015 are violating Civil Code Section 827(b). Longer notice periods apply if required, for example, by statute, regulation or contract. (Civil Code Section 827(c).) I would like to know why my lease rental agreement is not being honored as of 2015. I took the time to look up this information and was surprised and would like to notify you that your proposed rent increases is in violation of The California Civil Code, which would have required the increase amount dated on 8/2015 would have required a 60 day notice and the proposed increase amount dated 3/2016 is again in violation of The California Civil Code which again would have required a 60 day notice. For your reference the history of rent increases is included below:

History:

3/2016 - $1,170.00

8/2015 - $1,080.00

4/2015 - $1,030.00

6/2013 - $980.00

original rent when moved in - $950

With that said, it means that I paid a higher rent amount ($1,080.00) 30 days before I was legally required to do so, from the previous rent amount of ($1,030.00), for a difference of $50.00.

It also means that proper notice wasn’t given and that the proposed rent increase amounts are not valid.

I would like to work with you and come to a mutual understanding of my lease agreement to determine the correct rent amount as soon as possible. Thank you for your time and consideration in this matter.

Sincerely,

Apartment 13

Review: I have been calling and emailing my property manager, [redacted], for 3 weeks now regarding basic maintenance issues. He has ignored my requests every single time. Before we had a management company, issues were addressed within 48 hours. Contact attempt 1: he was on vacation. Understandable. (2)Waited two weeks and emailed again. He got back to me and said he'd let maintenance know. Heard nothing for another week.(3) Called the main line for Prime Asset and was connected to the maintenance department. Was told someone would contact me to set up a time. It has been 48 hours and have heard nothing back. We're also about to enter the weekend, so I'm sure I won't hear anything for another few days. My issues are basic to slightly more of a request. I need light bulbs replaced (was previously told that maintenance can do this for me, as I don't have a ladder in my one bedroom apartment), the seat on my toilet is almost broken off and the last maintenance guy just glued it back on, I do not have a garbage disposal and was wanting to see if I could get one installed because the lack of one is making for build up in my pipes and finally my water smells like sewage. This has been a recurring issue and has not been taken seriously. I can't drink out of my faucets and even feel unsafe using it to shower and brush my teeth. I have told all of this to [redacted] and the management team and nothing has happened. I've never been treated so poorly by a property management company. I expect them to do work for me, since they increased my rent upon their arrival. Where's the money going? Not into the apartments.

Thank you,

[redacted]Desired Settlement: I would like the Revdex.com to take note of their poor business practices and contact them to insure they take care of their tenants. This is America.

This "business" is only here to scam people out of their money. They refuse to give me back my security deposit even after I left my apartment in immaculate condition. They keep giving me then run around telling me that the check is in the mail but after two weeks of waiting I have still received nothing. These people taken advantage of people and only rent to people they know they can rip off especially people who don't speak English. I went into their office to demand my money and I was threatened by [redacted] that he would call the police. He said he did it once and he will do it again so I let him know that he has to do this often cause he's a piece of crap that wants to keep peoples money. [redacted] also refused to speak to me and only wanted to talk to my husband because according to him, I have a bad attitude. Of course I do. They are trying to rip me off..did he think I would be happy about it? These guys are [redacted] and just want your money. I hope they get what's coming to them.

Very rude office staff, demeaning to clients and refuse to be helpful. They take advantage of less knowledgable people that don't know what their rights are. Living conditions are deplorable and won't fix health issues until you threatened legal action and will still find a way to get throw you out.

I will like to report Sonia Ortiz property manager at Kingswood Minor apartments! In August 2015 Sonia Ortiz gave me a 90 day Eviction! After being a loyal resident for 8 yrs. I am a single mother so of course it was dramatically emotional, confused & overall very upsetting! Not only did I received a notice, but my mother a 20+ yrs loyal resident was given a 90 day eviction! No reason just a law code (that doesn't require a reason) I moved out on September 15,2015 I make sure everything was clean I even took pictures! On October 4,2015 I receive my deposit for $221.50 (the amount wasn't the issue) her remarks (I don't own a pet) & she charged $390 for pet scant Oder! & she also stated I didn't return the gate remote! When my mother returned it for me! It's so upsetting how some property managers take their power to a higher level! She has been a property manager at this apartments for a few months. She harasses the tenants ! She walks around looking into the property of the residents! She gives you the creeps! The Kingswood Minor apartments in the last 2-3 yrs has had 4-5 different managers! It's been so hard to establish any relationship with the managers! But honestly [redacted] is a very cold hearted not a family type of person! I don't nor my mother bother anybody we pay our rent on time, we are clean tenants! & to be treated like this by someone who believes she's better than us because we are Sec 8 tenants & uses her powers to make us homeless! Because yes I am homeless & so is my mother! I hope someone looks into this! It's a discrimination! In my opinion a property manager should be family oriented! & to have a good reason why to give envictions! This does affect people's lives!