Prime Cleaners

Review: On January 30, 2013, I came to the Family Drycleaners located at [redacted], to drop off my dry cleaning, along with a white jacket (brand name BEBE). On February 1, 2013, I came back the Family Drycleaners to pick up my jacket and realized my jacket was no longer white, but a very dingy/dirty off white color. The dry cleaners had turned my jacket from white to something that now looked very old and they, somehow, had added dark spots and yellow lines. The brand name tag was also missing. On February 2, 2013, I came back the Family Drycleaners to show the manager and cashier the damages they had caused to my jacket. They said they would redo my jacket but when I came back on February 14, 2013 to pick up my jacket, all stains were not gone and now a button on my jacket was also missing. I asked the manager if the jacket could not be fixed, would the owner pay me for the damages that they had caused to my jacket. He said he would talk to the owner about what happened. Then February 15, 2013, I called the manager because I did not hear anything from him. The manager said the owner would not pay for the damage to my jacket if I could not produce the receipt of the original purchase of the jacket. I told him, I did not keep the jacket's receipt. He said I cannot claim the damage if I don't have the receipt of jacket. On Tuesday, February 19, 2013, I came to the Family Drycleaners to pick up my jacket. The fabric of the jacket is almost threadbare, there are more dark spots and yellow spots appear on the jacket and they did not replace the button.Desired Settlement: I am very upset about the irresponsible and carelessness of the owner and the staff working at the Family Drycleaners. Now my jacket cannot be worn because of damages from the dry cleaners and the owner does not want to provide restitution for the damages; therefore the resolution that I would like to see is compensation for the damages to my jacket. The jacket cost me $140.00. Whatever you can do to assist me in this matter would be greatly appreciated.

Review: I had taken my dry cleaning to my apartment building dry cleaning service which has a contract with Annandale Family Cleaners. I had taken 2 suits 3 shirts and a pair of pants all totaling roughly $550, the cleaners lost all my articles of clothing and refused to reimburse 100% for the items. They stated that the policy was only a 60% reimbursement for articles lost, which I found to be completely unacceptable considering they lost all my clothes not just 60% of them. I will never use this dry cleaning service again and will warn others of the poor service they can expect.Desired Settlement: I received a check for 60% of the articles lost, however I would like to receive the remaining 40% of what is owed to me so that I may replace my work suits that were lost by the cleaners.