Prime Financing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I spoke with *** *** on 07/12. I explained the warranty policy for replacements. The equipment comes with year manufacture warranty and if Xerox needs to replace the equipment during the year warranty period the remaining warranty moves over to the replacement machine
it does not provide another year warranty. I provided options to *** to obtain service agreement moving forward as the warranty expired. I provided feedback to support staff as customer indicated they were told different by another employeeI will be closing my involvement in the CRG case ***http://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?Co...⇄

Complaint: ***
I am rejecting this response because: I was in school halftime at *** ***The loan should have been deferredThe Financial Aid office forwarded this informationPlease update credit report to reflect current status as requested.
Sincerely,
*** ***

We have thoroughly reviewed your account history and the terms of your promissory note. Unfortunately, *** *** *** is unable to accommodate the request to remove the derogatory information from the your credit report. When servicing your loan, we are required to abide by
Federal Regulations which require we report delinquencies to the Major Credit Bureaus when an account becomes or more days past due. *** as the servicer, does not have the authority to deviate from those regulations. We are contractually obligated to your lender to report accurate information*** did not receive the required forbearance documentation prior to the 60th day of delinquencyI can certainly send you a letter advising the forbearance was applied to the account, however the delinquency remainsRegards,Paulette FCertified Lean Six Sigma Green BeltSupplier Analyst

Mr***,The actual physical install date
of the equipment was 5/7/15, and we have billed for usage from that date.
The effective date of the contract is always the first day of the following
month following install for billing purposes.
We have managed by the facts and provided you with appropriate
answers. We stand firm with our position that there is nothing
technically wrong with the Xerox ***.
Therefore there is no change to our position, as communicated repeatedly,
to hold both *** * *** *** and Xerox Corporation to our
contractual obligations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:
They are brushing this off and not resolving any of the issues.
Sincerely,
[redacted]

I called customer [redacted] and received voice mail, I left a message and  let her know I read her notes on this escalation and I asked for more details. I asked her to call me back . [redacted] CRG Case #:   [redacted]

Sent this to our inquiry team who processed cancel and credit.   I called [redacted] and receive voice mail. I let her know of the cancel and credit.

A check for the amount of $279.96 was issued to the customer and he has confirmed that he received it.   Lise

Complaint: [redacted]
I am rejecting this response because: Xerox continues to use the fact that I used 80lb paper back in July as the excuse for the printer not printing properly however I have attempted to use REGULAR 20LB paper and labels to print (as I told Sheila G[redacted] over the phone as well as several other reps I've spoken to) and the printer leaves the EXACT SAME STREAKING MARKS! When the tech was sent out in November he printed a black and white sheet of paper and told my employee that the machine was working properly WHICH AGAIN WAS NOT ACCURATE!!! When I first began contacting Xerox back in June, my machine was still under warranty as I purchased in October of 2015 and it came with a year warranty.  The unfortunate part about all of this is Xerox sent tech after tech after tech our to my establishment to fix the printer all the way up until the warranty ran out (how ironic) but neither of them fixed it.  No matter how many parts they changed.  With that said, I'm prepared to rettain an attorney and fight this tooth and nail!! 
Sincerely,
[redacted]

In regards to Revdex.com complaint [redacted] the Xerox customer relations group opened a case almost 2 years ago for this exact issue with the same customer letter/wording .  The Revdex.com case # [redacted] was researched and both the customer and senior Xerox managers were...

contacted.  The end result was Xerox deems the invoices in question to be valid and payable by the customer.  Below are the senior managers comments as well as the CRG rep closing out the case with the customer. Please advise if you require further information.

EllieYour lease was not a loan. There were no interest charges. The XOA/Contract clearly outlined the Lease Minimum Payments, that Maintenance and Supplies, with 5,000 prints each month included.  The XOA and Terms & Conditions also are clear in defining this is a “finance lease” under article 2A of the Uniform Commercial Code (not a loan, installment or other arrangement). Thank you [redacted]Customer Relations Representative

I will escalate this complaint to our [redacted] Customer Care Specialist  Elisa [redacted] and cc Card Holder Escalations and will follow up until someone contacts this client.

Complaint: [redacted]
I am rejecting this response because: We were down for 3 months, and credited for our lease cost during that time. This issue is by no means resolved for us, as Xerox used sales leverage tactics to try to persuade us to "fix" our copier by buying another lease. We were told, over and over again, despite the printer being completely down, that if we bought a new machine, "all our problems would go away." So they withheld service continually, trying to get us to sign a new lease. It's outrageous behavior. They have very fancy, Ivy-League educated attorneys on their Ethics team. You'd think they would take a look at how they do business and change it up. Our office was in chaos while the printer was down, and it was their own technicians who stripped the unit of it's scanning capability, which is the heart of our business. We were forced to buy a small printer/scanner and pay for IT to connect it, just to keep going. This has been a terrible experience for our Park District, and I hope no one else goes through what we did. They had to replace our original printer twice. Now we are literally counting the days until we can give back this current machine in July, and hopefully never see a Xerox printer again.
Sincerely,
[redacted]

I will call customer and get this billing issue sorted out for them.

Complaint: [redacted]
I am rejecting this response because: I was suppose to have link sent to me so that I can enter in zero on the meter reading and it has never been sent.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was contacted today. She asked for more time. I am willing to give more time to Xerox to respond. However, the issue has not been resolved yet, and I am still awaiting resolution.
Sincerely,
[redacted]

The customer was down for about 4 business days in early October when we first decided to replace their machine.  When the replacement machine arrived at the local riggers in early November it was dead on arrival so a second replacement had to be processed.  They do have a replacement...

machine now but we acknowledge that they were down for 2 months which is longer then normally expected. Accommodations to compensate the customer were processed on Dec 20th, 2016 so this issue is closed.