Prime Home Construction, LLC

Initial Business Response / [redacted] (1000, 12, 2015/11/11) */ [redacted] contracted us sometime in August about a leak in KitchenIn short, we met and found a pipe jack cap were blown off from wind/debrisAlso she had existing issues with her wall flashingI recommended she contact insurance company as to help her pay and it was a valid claimwe represent her and we got it coveredsmall claim but it helped her in short, Prime Home honored and satisfied her claimthe repairs specified on the claim is doneAgain this is a small area that needed to be repaired and we did per insurance scope of workYes, we did put some scrap in her garbage can outside but by no means was that entire job debrisThe existing floor in house (laminated) is approxyears old and had a green paint splatters from past which you can not even see unless you bring a bight flash lightGreen is the color painted over in her kitchenShe insisted this is from our jobwe use white water based paint to paint the kitchen ceilingOur company crew covered up with plastic the entire floor and wallsif splattered it will only take a wet rag to clean upIn my last day of cleaning, myself spent about hours cleaning (small area) the entire kitchen floors, walls, cabinets, etc which I have pictures of itI was really concerned about it when she came with a some kind of cleaning brush and started cleaning around the base trims in areas that dust has accumulated over the years in areas that we did not even did any work such as behind front entry and behind living room base trims and so she claim that that was from usif there was any to clean, it was dustThe ceiling was done professionally and complete and correctly Note: Her advice we learned is apparently coming from her neighborWe asked if we could discuss with this person so they would also understand that these stains were from pastAgain the job is donewe went far and beyond our responsibilitySo at this point, she had not paid her bill but $this job is done and complete so anybody can go and look at it Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) My kitchen ceiling was not done "professionally and complete and correctly"The standards outlined by AAA InsCo., and more importantly me, were not metAgain, I request that the down payment of $be returned to me so my ceiling can be repairedAlso, my comments regarding the preparation and clean up had nothing to do with the ceiling outcome, but, if necessary, I can refute their explanations/commentsBy the way, I have had the TWO new roof vents replaced and a new kitchen light fixture installed

Initial Business Response /* (1000, 12, 2015/11/11) */
[redacted] contracted us sometime in August about a leak in Kitchen. In short, we met and found a pipe jack cap were blown off from wind/debris. Also she had existing issues with her wall flashing. I recommended she contact insurance...

company as to help her pay and it was a valid claim. we represent her and we got it covered. small claim but it helped her.
in short, Prime Home honored and satisfied her claim. the repairs specified on the claim is done. Again this is a small area that needed to be repaired and we did per insurance scope of work. Yes, we did put some scrap in her garbage can outside but by no means was that entire job debris. The existing floor in house (laminated) is approx. 40 years old and had a green paint splatters from past which you can not even see unless you bring a bight flash light. Green is the color painted over in her kitchen. She insisted this is from our job. we use white water based paint to paint the kitchen ceiling. Our company crew covered up with plastic the entire floor and walls. if splattered it will only take a wet rag to clean up. In my last day of cleaning, myself spent about 3 hours cleaning (small area) the entire kitchen floors, walls, cabinets, etc which I have pictures of it. I was really concerned about it when she came with a some kind of cleaning brush and started cleaning around the base trims in areas that dust has accumulated over the years in areas that we did not even did any work such as behind front entry and behind living room base trims and so she claim that that was from us. if there was any to clean, it was dust. The ceiling was done professionally and complete and correctly.
Note: Her advice we learned is apparently coming from her neighbor. We asked if we could discuss with this person so they would also understand that these stains were from past. Again the job is done. we went far and beyond our responsibility. So at this point, she had not paid her bill but $500. this job is done and complete so anybody can go and look at it.
Initial Consumer Rebuttal /* (3000, 14, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My kitchen ceiling was not done "professionally and complete and correctly". The standards outlined by AAA Ins. Co., and more importantly me, were not met. Again, I request that the down payment of $500. be returned to me so my ceiling can be repaired. Also, my comments regarding the preparation and clean up had nothing to do with the ceiling outcome, but, if necessary, I can refute their explanations/comments. By the way, I have had the TWO new roof vents replaced and a new kitchen light fixture installed.

Initial Business Response /* (1000, 12, 2015/11/11) */
[redacted] contracted us sometime in August about a leak in Kitchen. In short, we met and found a pipe jack cap were blown off from wind/debris. Also she had existing issues with her wall flashing. I recommended she contact insurance company...

as to help her pay and it was a valid claim. we represent her and we got it covered. small claim but it helped her.
in short, Prime Home honored and satisfied her claim. the repairs specified on the claim is done. Again this is a small area that needed to be repaired and we did per insurance scope of work. Yes, we did put some scrap in her garbage can outside but by no means was that entire job debris. The existing floor in house (laminated) is approx. 40 years old and had a green paint splatters from past which you can not even see unless you bring a bight flash light. Green is the color painted over in her kitchen. She insisted this is from our job. we use white water based paint to paint the kitchen ceiling. Our company crew covered up with plastic the entire floor and walls. if splattered it will only take a wet rag to clean up. In my last day of cleaning, myself spent about 3 hours cleaning (small area) the entire kitchen floors, walls, cabinets, etc which I have pictures of it. I was really concerned about it when she came with a some kind of cleaning brush and started cleaning around the base trims in areas that dust has accumulated over the years in areas that we did not even did any work such as behind front entry and behind living room base trims and so she claim that that was from us. if there was any to clean, it was dust. The ceiling was done professionally and complete and correctly.
Note: Her advice we learned is apparently coming from her neighbor. We asked if we could discuss with this person so they would also understand that these stains were from past. Again the job is done. we went far and beyond our responsibility. So at this point, she had not paid her bill but $500. this job is done and complete so anybody can go and look at it.
Initial Consumer Rebuttal /* (3000, 14, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My kitchen ceiling was not done "professionally and complete and correctly". The standards outlined by AAA Ins. Co., and more importantly me, were not met. Again, I request that the down payment of $500. be returned to me so my ceiling can be repaired. Also, my comments regarding the preparation and clean up had nothing to do with the ceiling outcome, but, if necessary, I can refute their explanations/comments. By the way, I have had the TWO new roof vents replaced and a new kitchen light fixture installed.