Prime Motors LLC

Date: Mon, Feb 6, at 12:PMSubject: [redacted] To: [redacted] @myRevdex.com.orgGood afternoon [redacted] ***, [redacted] came into the dealer and purchased the [redacted] on 12/20/Few days later she voiced to us that her personal situation has changed and that she would like to cancel the dealWe informed her that we have a 'NO COOLING PERIOD' as a policyWhich was explained to her at the point of purchase as well as on the documents she signed and has a copy ofDue to her making harassing calls a total of calls in the span of days, and also making threats towards dealership employees with her family members that she had brought along with her and also after stealing dealer property, at which point was reported to the Law Enforcement and Law dealt with obtaining our property back, we had decided to make this one time exception to accommodate the customerWe took possession of our vehicle back and returned her her vehicle approximately on 12/27/We tried to extend our full courtesy to this customer as we do to all of our customersIf you have any more questions feel free to reach out to me anytimeThank you Alim

I came to this dealership as a last stop after visiting a lot of corporate dealershipsI have to say these guys posses a lot more customer service and knowledge about their vehicles then any corporate dealer I've ever visited or purchased fromI'll be honest I was a little skeptical considering this is a privately owned dealer but they sure did prove me wrongI hope this review will be helpful to other consumers such as myself that are skeptical about small dealersThese guys are true professionals in their fieldI'd like to point out one gentlemen that I was dealing with his name is Alim, and he truly amazed me with his customer service and his knowledgeI'm very pleased and I have already sent them one of my family membersNot only did I get a great price on a car I was looking for which I'd like to point out all the corporate dealers had were over priced, but they also gave me a phenomenal interest rateI'm truly enjoying my new MercedesThank you

Per our conversation I'm providing a written response regarding the issue with [redacted] I'm glad to inform you that the issue and all the miscommunication has been resolved, and the customer received her vehicle backCustomer is satisfied with the repairs and the service provided by Prime Motors LLCIf you have any further questions please feel free to reach out to us anytimeThank youNusrat *M***Owner/MemberPrime Motors LLCKing St.ArlingtonVa***.Phone # ###-###-####Fax # ###-###-####Cell # ###-###-####

[redacted] *** To whom it may concern, Regarding consumers request for resolutionThe warranty paid $for the transmissionThe other fees that were acquired, were due to other repairs that were performed on the vehicle at [redacted] ***We have done everything in our power to accomadate the consumer in every way possibleIf there is any further questions or concerns feel free to reach out to us anytimeThank you in advance Sincerely, Alim

Good afternoon,To whom it may concern,I'm reaching out regarding the complaint listed aboveI would like to provide an explanation regarding this complaintFirst of all I'd like to mention that everything in the complaint stated is completely falseCustomer purchased a vehicle from Prime Motors
LLC, I personally, and my co-worker Kevin assisted inThe young lady that purchased the vehicle was very rude and condescending through out the entire processShe purchased a used vehicle in pristine conditionShe also purchased it at a phenomenal priceWe here at Prime Motors strive to provide exceptional customer service to everyone that walks through our doors no matter of how they treat us, IT'S OUR POLICYThe young ladies uncle that came in with her, was threatening myself and my co workers and I quote "I'm from the South Side, and yall bamas don't wanna start nothing with me., etc..." I supplemented a few words due to the fact that they are inappropriateThe issue that came up with this vehicle according to the customers is that, they don't like a noise that the sunroof makes when it closesWe checked out the sunroof upon consumers request and found no malfunction with itFrom that point on, the customers were displeased with anything that we would tell themWe've tried to accommodate them in every way possibleIf there is anything else we could do please feel free to reach us anytime. Thank you in advance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This company obviously has no intent to own up r reolve the issues mentioned, going on further to insult and slander a customerI do not wish to continue communicate any further with this companyI contact the Revdex.com
Because of this very reason, this company lacks ethics and provides poor customer serviceThey are a rip off and are not trust worthy, my lesson had been learned and I will make sure that everyone is aware of how they conduct business and how they talk to about and treat customers, once they have your moneyMy entire experience with this company and the purchase have all been a mental hell and I will educate others on their practices, faulty vehicles and poor customer relations/ servicesSo they can keep their complimentary oil change as I would not trust them to perform any services on any vehicleThier are other avenues to voice my concern and also to prevent them from doing this to another potential victim News Stations I've this type of stuff and love to report shady car dealerships who jack up prices of vehicles and sell them with known issuesVirginia is also big on not allowing such situations to accur especially if it targets their residenceSo, I do not wish for any further contact between myself and this companyI will proceed as needed to get this information out to the public.
Regards,
*** ***

Date: Fri, Jun 16, at 10:AMSubject: ***To: ***@myRevdex.com.orgGood afternoon *** ***, Hope everything is going well with youBeen a while since we have spoken lastI'd like to address this concern that has arose with the following client "*** ***"For starters I'd like to
mention that all the statements made in her letter are false** *** *** and her Ex Husband to purchase a *** ***He Ex husband was approved for the vehicle listed above, and came to purchase itUpon preparing the paperwork we discovered that there was a issue with the title issued for the vehicleThe issue was that DMV made a mistake when they recorded the miles, and we were getting that issue resolvedThe bank that approved him needed the issue corrected prior to them accepting the dealOnce I've explained the issue to them they were fine with it and understood everything and actually even thanked me for being honest with themBut they were still determined to purchase a vehicle due to the fact that they needed another vehicle in their householdAt which point they chose the *** ***We got *** *** pre-qualifed for the vehicleThey test drove it, checked it out and agreed to purchase itOnce the vehicle has been delivered to the customer that day, customer called us the following week to state that she had a couple of concerns regarding the vehicle at which point myself and my sales staff member Kevin, informed her that the mechanic has gotten sick and he won't be in for a couple of days but we were glad to schedule an appointment for them to come and get those issues addressedFollowing these events she called back couple of days later and spoke to me and told me that she'd like to return the vehicle, because she was having issues with her ex husband that they would most likely separate once again, because of personal reasonsI informed her that we have NO return policy upon purchase of vehicles, which is also stated in writing on a few documents which customer was explained and she signed itShe kept calling and asking me to aid her in this situation because at that point she stated she had gotten her ex husband "Locked Up" for numerous reasons, and that they won't be able to make the payments on the vehicleShe also drove down to the dealership to speak to me in person and voice her situation that she was going through to me and my coworker, (our grounds are audio and video surveillanced for our and customers safety.) We informed her that we will reach out to the owner to see if he can make an exception due to her situationAfter a couple of days the owner has gotten back to us and APPROVED the return of the vehicleAt which point I have informed her of the good newsI also clearly explained to her that the down payment that she placed towards the purchase would not be refundable due to our NO RETURN policyWhich she has also signedI'm in disbelief that ** ***, could make up such a horrific story about me and Prime Motors, because I worked really hard to assist her in her unfortunate situation and break company policy and return the vehicle back into our possession. If you have any further questions please feel free to reach out directly to me anytimeThank you Sincerely, Alim

Thank you for your letter alerting us to the problem you have been having with your *** ***, I am sorry you have been subjected to such a frustrating series of eventsHere at Prime Motors we pride ourselves in the quality of both our vehicle and our customer service, we also pride
ourselves on responding to customers' concerns very quicklyWhen we sold the vehicle to *** *** it had a VA state inspection which shows that everything in the vehicle was perfectly fine especially the triesOur vehicle warranty (internal lubricated parts only)We went out of our way to help *** *** out and replaced two tires for herAside from that her approval didn't get funded because of her employment verificationWhich isn't in our controlDue to that matter we had to find another approval and sign a new contract*** * *** which is the shop that replaced the two front tires accidentally broke the tire sensor which we Prime Motors LLC bought a new sensor for *** ***At the end of the day we did more than enough to help *** *** outPlease accept my sincere apologies but also be aware that we did our best to help *** *** outPlease feel free to contact us if you have any questions or concerns.Nusrat M***,General Manager

Date: Fri, Feb 17, at 10:AMSubject: ***To: ***@myRevdex.com.orgGood morning *** ***, As per our conversation this morning I'm providing you with a written response regarding the following complaint matter. *** *** and his wife did purchase a vehicle from usWe
provided them with exceptional customer service as we do to all of our valued clientsThe statements made regarding the pricing of the vehicle are all falseWe pride our selves with the phenomenal pricing that we offer our clientsRegarding the issues that customer stated with the mirrors of the vehicleAlthough the damage was not a pre-existing condition it was something that occurred while the customer had the vehicle, we still went ahead and addressed all the problems and concerns the customer hadWe replaced both side view mirrors and matched paint for them as well free of charge to the consumerCustomer also had a lot of violations that were outstanding with the government and needed to take care of those as well. If you have any questions feel free to reach me anytime. Alim

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
He is lying I did not have my husband locked up at allI called the next day after purchase due to car having no heat defrost and many other problemsNone of the mileage matched on any paperwork *** paperwork from *** or the car mileage was all different less on car than on *** more on my papers than on car it's self* and his staff hung up on me for over a week until I drove two hours and took the car backMy insurance company told me the *** had a branded title and if they drop me another company will not pick me up due to this issueI did ask to return the very next day have text and calls to prove itThey refused my calls and as stated hung up in my faceWhen he stated the *** husband was going to buy and was unable to because mileage didn't match on title and blamed it on DMV*** is a liar and all my statements are trueHe sold me a lemon with all kinds of issues apparently his mechanic rigs things to get you off lotMy husband has nothing to do with this and I try to return car in less than hoursThe dealership refusedThis is obviously not the first time they've done thisBuying a car is like buying a home and it's not fair you Prime Motors can lie and rip people off and have these people back you like your a honest business manWe where there on Monday May 8th from open till after close and I'm disabled and called Tuesday the 9th and they refused to answerThey are shady the guy who approved my husband when we arrived they said he no longer worked thereYet he had my husband personal info and access to it. Regards,
*** ***

I’m writing to you on behalf of Prime Motors LLC regarding the customer complaint
you’ve submitted over to usCustomers name is *** * *** and account number is ***I’d like to inform you that the customer was provided with the *** at time of purchase which he had also signed along with all the other legal documentationThe claim that the customer is making is unfair and wrongThe *** information may have changed later after customers purchase which we are not in control offThe *** updates their databases regularly and at the time of his purchase we provided the customer with the information that we had ourselvesHere at Prime Motors LLC we are proud of the work we do and do everything to uphold our fine reputationOn behalf of Prime Motors LLC we apologize for any inconvenience that this customer may have experienced but it was not our intentionIf you have any questions or would like to discuss this issue further, please feel free to reach me at ***-***-***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]The transmission and transmission body valve went out within a month of purchasing the vehicleThe business sold me a lemonI brought the car back for several minor issues as well this tells me that there was no upkeep the vehicle maintenance and the vehicle wasnt properly inspected at the time of the trade inI would like my out of pocket cost for the repair workComplaint: ***
I am rejecting this response because:
Regards,
*** ***

Thank you for reaching out to us in regards to our customer's preceding objection.  Our company wants nothing more than to assure full contentment of our clients.In essence to our customer's awareness in the matter, we took the issue under our consideration and went beyond our limited...

liablilities to put a fix on the vehicle.  Our cars come with a limted warranty of thirty days or 1000 miles, whichever comes first.  In accordance, the offered warranty had been expired yet Prime Motors still kept its cooperation intact and even provided with a check to help repair the vehicle, disregarding the fact that the money presented for the repairs were rotors and brakes, not included in our warranty.  Moreover, as long as the complaint in general is concerned, an arbitration agreement, once signed, seizing customer's rights to take our company to court has customer's signatures on it- a copy of the said agreement was also provided to the customer.Again, we appreciate your effort to inform us of our customer's complaint to help us further improve our services.  For any supplementary inquiries, feel no reluctance to contact us. Kind Regards,Nusrat A. M[redacted]General Manager

I apologize but there is no further action that we can take here at prime motors llc to satisfy this client. We have went above and beyond to ensure satisfaction of this client, and nothing seems to be acceptable. Im sorry the consumer feels the way that he does, but I also don't see anything that the customer is requesting. And the reason for that I'd believe is because the customer is fully aware that we have went above and beyond to satisfy the client. I would love to come to some resolution, and can offer a customer a complimentary oil change if they'd like to be performed at our facility or one of our partners, as an attempt to satisfy the consumer. Please let me know if that will be suitable. If there is any more questions or concerns feel free to reach out to us. Thank you in advance.

[redacted] To whom it may concern, Regarding consumers request for resolution. The warranty paid $3000 for the transmission. The other fees that were acquired, were due to other repairs that were performed on the vehicle at [redacted]. We have done everything in our power...

to accomadate the consumer in every way possible. If there is any further questions or concerns feel free to reach out to us anytime. Thank you in advance.  Sincerely,  Alim

I’m writing to you on behalf of Prime Motors LLC regarding the customer complaint you’ve submitted over to us. Customers name is [redacted] and account number is [redacted]. I’d like to inform you that the customer was provided with the [redacted] at time of purchase which he had also signed along with...

all the other legal documentation. The claim that the customer is making is unfair and wrong. The [redacted] information may have changed later after customers purchase which we are not in control off. The [redacted] updates their databases regularly and at the time of his purchase we provided the customer with the information that we had ourselves.Here at Prime Motors LLC we are proud of the work we do and do everything to uphold our fine reputation. On behalf of Prime Motors LLC we apologize for any inconvenience that this customer may have experienced but it was not our intention.If you have any questions or would like to discuss this issue further, please feel free to reach me at [redacted].

Per our conversation I'm providing a written response regarding the issue with [redacted]. I'm glad to inform you that the issue and all the miscommunication has been resolved, and the customer received her vehicle back. Customer is satisfied with the repairs and the service provided by Prime...

Motors LLC. If you have any further questions please feel free to reach out to us anytime. Thank you. Nusrat *. M[redacted]Owner/MemberPrime Motors LLC4715 King St.Arlington. Va. [redacted].Phone # ###-###-####Fax     #  ###-###-####Cell     #  ###-###-####

Date: Mon, Feb 6, 2017 at 12:13 PMSubject: [redacted]To: [redacted]@myRevdex.com.orgGood afternoon [redacted], [redacted] came into the dealer and purchased the 2013 [redacted] on 12/20/2016. Few days later she voiced to us that her personal situation has changed and that she would like to...

cancel the deal. We informed her that we have a 'NO COOLING PERIOD' as a policy. Which was explained to her at the point of purchase as well as on the documents she signed and has a copy of. Due to her making harassing calls a total of 1432 calls in the span of 2 days, and also making threats towards dealership employees with her family members that she had brought along with her and also after stealing dealer property, at which point was reported to the Law Enforcement and Law dealt with obtaining our property back, we had decided to make this one time exception to accommodate the customer. We took possession of our vehicle back and returned her her vehicle approximately on 12/27/2016. We tried to extend our full courtesy to this customer as we do to all of our customers. If you have any more questions feel free to reach out to me anytime. Thank you.  Alim

Thank you for reaching out to us in regards to our customer's preceding objection.  Our company wants nothing more than to assure full contentment of our clients.
In essence to our customer's awareness in the matter, we took the issue under our consideration and went beyond our limited...

liablilities to put a fix on the vehicle.  Our cars come with a limted warranty of thirty days or 1000 miles, whichever comes first.  In accordance, the offered warranty had been expired yet Prime Motors still kept its cooperation intact and even provided with a check to help repair the vehicle, disregarding the fact that the money presented for the repairs were rotors and brakes, not included in our warranty.  Moreover, as long as the complaint in general is concerned, an arbitration agreement, once signed, seizing customer's rights to take our company to court has customer's signatures on it- a copy of the said agreement was also provided to the customer.Again, we appreciate your effort to inform us of our customer's complaint to help us further improve our services.  For any supplementary inquiries, feel no reluctance to contact us.
 
Kind Regards,
Nusrat A. M[redacted]
General Manager

I came to this dealership as a last stop after visiting a lot of corporate dealerships. I have to say these guys posses a lot more customer service and knowledge about their vehicles then any corporate dealer I've ever visited or purchased from. I'll be honest I was a little skeptical considering this is a privately owned dealer but they sure did prove me wrong. I hope this review will be helpful to other consumers such as myself that are skeptical about small dealers. These guys are true professionals in their field. I'd like to point out one gentlemen that I was dealing with his name is Alim, and he truly amazed me with his customer service and his knowledge. I'm very pleased and I have already sent them one of my family members. Not only did I get a great price on a car I was looking for which I'd like to point out all the corporate dealers had were over priced, but they also gave me a phenomenal interest rate. I'm truly enjoying my new Mercedes. Thank you