Prime Properties

Complaint: [redacted] I am rejecting this response because:See attachments Regards, [redacted] Mr[redacted] ’s assertion that we “are refusing to repay” is odd given his complaintis the first communication we’ve received since we mailed him his depositrefund statement, aside from an separate email he sent approximately the sametime he filed the complaint PrimeMr [redacted] has been aware for over a year that I was owed the $for the warrantyI have emails dating back from January 16, between myself and Mr***, as well as a letter that was given to Mr [redacted] on January 23, when we turned in the keys to the property The only reason he is now offering to pay the $is that I filed a complaint with the Revdex.com The$Warranty refund is correct This isappropriate and will be refunded immediatelyThis was a mistake.There were numerous attempts on my part to collect this money (starting in January 2014) Cleaningcharges – All our properties are very clean upon new tenant move in This includes details of cleaning ceiling fanblades, mirriors, blinds, window sills, baseboards, wall trim, cabinet floors,pantry and closet shelves, etc Mr [redacted] was emailed 1/5/(Exhibit B) confirming his move out notice and specifyingitems he needs to make sure and address, including paragraph “Cleaning” in whichall items I note above are mentioned The [redacted] ’s moved into [redacted] in a clean condition Following the [redacted] ’s vacating, the housewas essentially debris free; however, many of the above noted items neededcleaning which was done and charged per the lease agreement We have photos documenting this which arebeing submitted with this ResponsExhibit B is not part of the lease agreement and was never signed by my wife or myself (the tenants)If Exhibit B was to be part of the lease agreement, it should have been presented at the time the lease paperwork was provided to signExhibit B is not a legal document, is not a signed document, and we had never seen it until notifying Mr [redacted] that we would not be renewing our leasePrime Properties is unfairly charging us for services they claim were to be done upon our vacating the propertyHowever, these services were not part of the lease agreementMr [redacted] waited until days prior to our move from the property to inform us of these items which he claims “were done and charged per the lease agreement.”In addition to not being provided with “Exhibit B” until days prior to our move, I question the legitimacy of the companies listed in the invoice paperwork (Mr [redacted] and Ms [redacted] ), as well as the services Mr [redacted] claims were rendered for this property after we vacated I have found no such company associated with the names listed on the invoices for cleaning and repair.a Mr[redacted] ’s assertion, “they would not be asking for an increase in rent from futuretenants if this property was left in such a poor condition” fails to considerwe actually did clean the property back to where it was when he moved in andmarketed it for the going market rent, which is $ The property was placed on the market for an additional $per month before we even moved outWe provided days notice, as outlined in our rental agreement, and the property was advertised immediately for an additional $per month (rent increase) before we vacatedWe had many showings during our last month in the property All of the realtors stated that the property was clean and in good condition Mr [redacted] knew that we had taken good care of the property.b Mr[redacted] admits cleaning products were leftWe routinely clear out old tenant debris left along this line or anyother personal property as new tenants typically do not want other folks stuffin their new property they lease He wascharged for clearing out what was left per the lease agreement.On the invoice statement which lists cleaning services for the property, #states “place is debris free.” However, I am being charged $(out of $cleaning fee) for removing a shower curtain ($10), removing towels left ($5), and “clearing sink cabinet stuff out”- (brand new cleaning supplies)-($10).c Mr[redacted] admits the urine stains on the baseboard we had cleaned andpainted Baseboard paint will degrade topeeling when urine is left on it for prolonged periods of time This, in our opinion, is not “wear andtear” as Mr [redacted] asserts Cleaningurine off the baseboards is maintenance which, if done, would preventthe corrosive results of contact with urineRepairing this damage is what we charged him for per the leaseagreement.It seems that Mr [redacted] has misinterpreted what I am saying when I am referring to the charges regarding cleaning/repairing the so-called "urine" stains on the baseboard in the hall bathroomI am not saying that that these are or ever were urine stainsThey are exposed parts of the wood on the baseboards due to wear and tear (routine cleaning of the bathroom throughout our stay in a property that is years old)Hence the statement by his own staff which reads, "Wiped as much as possiblePainted baseboard in hallway bath with oil based paint." Why would paint be used for urine stains? This company has falsely accused us of having urine stains on the walls and it is simply not trueThe reason Mr***’ staff "wiped as much as possible" is that they were wiping the same exposed wood that we cleaned when routinely cleaning this bathroomI do not appreciate this company’s dishonesty about us not cleaning and taking care of this property CarpetCleaning – The carpet does not appear tobe “in terrible condition” as Mr [redacted] assertsIn my years plus experience, the carpet looks to be in good condition Mr [redacted] clearly did not have it cleaned when hevacated, as required in the lease he agreed to, and which he was reminded of viaemail dated 1/5/prior to his departure at the end of that month (Exhibit “B”) We cleaned the carpets and charged him.I was charged $for carpet cleaning, which was not necessary given that I myself routinely steam cleaned the carpetsFurthermore, as mentioned previously, “Exhibit B” is not a legal document, is not a signed document, is not part of our rental contract, and therefore should not be used against us as any “exhibit.” This is merely a form letter that was emailed to us after we notified Mr [redacted] in writing that we would not be renewing our leaseMr [redacted] has taken advantage of his position as our landlord (and as a former attorney, from my understanding) by using this “exhibit” as a means to keep our security deposit LawnService - The yard was overgrown and inneed of mowing, the flower beds were neglectedAlthough Mr [redacted] asserts “mulchingand mowing is a spring and summer activityNo one mows in the winter time,”folk do actually perform landscaping especially when marketing a house forlease Mr [redacted] ’s duty to maintain theyard is also in his lease, and he was reminded of this in the email dated1/5/(Exhibit B”) Due to the neededwork we had performed, we charged him for thisThe yard was mowed and well maintained when Mr [redacted] moved in We simply did the remaining work which wasneglected.Although we moved out of the property in January, we did mow the lawns and we did trim the bushes to make certain that the property was left in excellent condition when we vacated There was no “remaining work which was neglected.” If I were required to upgrade the landscaping, this should have been stated in our rental agreementAs mentioned throughout my response, “Exhibit B” is not a legal document and was never presented to me or to my wife and was never signed by either of usThis is a letter written by Mr [redacted] that is unfairly being used against us in order to keep us from having our security deposit refunded BlueStains – Mr [redacted] apparently confuses the blue stains on the drive way thatwere left, clean up for which he was charged, as being part of paint in thegarage which is not the case Mr [redacted] was not assessed any charges whatsoever for the paint stains in the garage The blue stains on the drive way were notpresent when Mr [redacted] moved in as evidenced in his Residential LeaseInventory and Condition Form (Exhibit “C), which doesn’t mention anything aboutblue stains on the concrete in the drivewayThey were removed accordingly and charged to Mr [redacted] .There is no confusion on my behalf regarding the paint stains that are on this property because they are stains that were on this property when we moved inThe owner, (Mr***’ mother), is referred to as an artistThe blue paint stains in the driveway, as well as the paint stains in the garage, were already there when we moved in this propertyThere was absolutely no painting done during our entire stay in this property DiningRoom Switch – When Mr [redacted] rented the house, the light switch, and all others,were present Mr [redacted] ’s ResidentialLease Inventory and Condition Form (Exhibit “C”), in which he noted every itemin the house he considered out of order, was/is to protect him from possibly beingcharged for something that predated his arrival Mr [redacted] did not make any notations on hisInventory indicating there was no light switch missing in the dining room We secured a new switch cover and charged himfor the cost to do so.Mr [redacted] is referring to a very small dimmer switch in the dining room that never had a knobThe knob was never present when I moved in the propertyHis claim of “protecting” me from “possibly being charged” is nothing more than an excuse to blame me for not noticing something as trivial as a missing knob on a dimmer switch when filling out the walk-through paperwork Bulbsmissing/burned out – tenants agreed, in their lease, to replace light bulbs asthey burn out When we inspect a vacantproperty, we replace burned out or missing light bulbs and chargeaccordingly a Inreviewing Mr [redacted] ’s Inventory he submitted, I see light bulbs beingout He is being refunded the amount forthe bulbs he reportedly put in He wascharged $for light bulbs, 3/($25) = $refund due This will be mailed along with the $forthe warranty noted prior in paragraph 2.All of the light bulbs were working upon move out and we left extra bulbs in case any burned out during the showings(Please see attached pictures which show extra light bulbs left in the kitchen cabinet)I am being charged $(recently adjusted by Mr [redacted] to $15) for brand new light bulbs that I purchased and left on the property SweepGarage – we do not order work that is not needed The garage floor had oil stains which werecleaned out We have photos of thegarage floor showing this Mr [redacted] ’sResidential Lease Inventory and Condition Form (Exhibit “C”) does not reflectthe fresh oil stains we cleaned out.I disagree with Mr***’ statement “we do not order work that is not needed.” Any grease dropped in the garage is considered “wear and tear” because tenants will park their vehicles in the garageIf we were not permitted to park our vehicles in the garage, this should have been part of our rental contract Remove Lettering on Walls – Weremoved lettering Mr [redacted] admits was leftIt is his duty to remove them upon his leaving per the lease agreement.Mr [redacted] is now referring to his “Exhibit B” as being “per the lease agreement.”There is nothing in our lease agreement that states that we will be charged $for leaving vinyl lettering on a wall.Again, as I have stated throughout my response, Mr***’ “Exhibit B” is not a legal document, is not a signed document, and is not part of our rental contractTherefore, it cannot be used against us as a way to keep our security deposit Kitchen Wall Mounting Holes – we donot charge folks for small nail holes which are typical Larger screws and/or molly bolts make a muchlarger impression and require repairThere were more than screw holes (see photos) We do not consider large screw/molly boltholes as “wear and tear” as Mr [redacted] apparently feels As for Mr [redacted] ’s assertion “there wasvisible black mold on the faux art” I have no idea what he thinks he saw I do know I inspected this house and did notsee any mold whatsoever on any walls Mr[redacted] , in his separate email to me sent 3/11/1:am (Exhibit “A”) asserted he and his wife had healthproblems and attributed them to “black mold” on the “kitchen wall, as well asthe black mold surrounding the walls in the master bedroom and bedroom our twoyear old was occupying.” I, [redacted] ***, witnessed no mold whatsoever in my inspection The kitchen wall with the faux art where thewall was repaired & painted (discussed above) is a wall that has no waterlines in it, or over it There simply isno bathroom or sinks anywhere near which makes it hard to understand where anywater source would be for the mold Mr [redacted] claims I disagree with Mr ***’ statement that we left “large screws/molly bolts” in the wallUsing screws to hang pictures is considered “wear and tear.”I have attached pictures of the mold in the kitchen wall as well as the master bedroom walls of this propertyAs evidenced in the pictures, if Mr [redacted] did indeed inspect this house himself, the black mold would be hard to missThe fact is that this house has mold and the mold was making me and my family sickAlthough I have every right to pursue this matter legally and at the very least, have all of our medical costs refunded, at this time all I am asking is for the full refund of our security deposit and for the refund of the extended warranty for the dishwasher I purchasedI am grateful to no longer be living in this property that was causing health issues for our family Mr [redacted] had to clean the housewhen he moved in – Mr [redacted] may have needed to clean after he moved in givensuch an operation produces messiness; however, the house was clean according toPrime Properties’ standard noted prior in paragraph Mr [redacted] did not make any notations on his ResidentialLease Inventory and Condition Form (Exhibit “C) indicating any uncleanness Basedon Mr [redacted] ’s own report – the Inventory, not showing any uncleanness, PrimeProperties long history of cleaning policy noted above (prgh 3), inspection byPrime Properties confirming a cleanhouse prior to marketing it to Mr [redacted] and the public, it appears Mr [redacted] ’s assertions “I cleaned theproperty myself immediately upon moving in, including cleaning he oven,stovetop, refrigerator, carpets, bathrooms, etc (that were supposedlyprofessionally cleaned before I moved in.” are not appear supported by theevidence/facts My statements regarding having to clean the property upon moving in are not in reference to cleaning up after myself when moving in a property, but rather the condition of this particular property when I took possessionFor example, there was broken glass left in the bottom of the refrigerator, as well as food spills left in the refrigeratorThe wire shelves in the laundry room were covered in laundry detergentThere were items left (dishes) in the top of the kitchen pantryThere were no vent hood covers on the microwaveThe cabinet doors under the sink in the master bathroom were loose and falling offThere were many other items which I repaired and replaced upon move in, one of them being a brand new dishwasher that I purchased for the property myselfAfter being verbally assaulted and called names by Mr [redacted] for parking our U-Haul in the driveway the first day I arrived, I felt I should just take care of these household issues myself for fear of unintentionally upsetting himMr [redacted] has quite a temper and I did not wish to expose myself or my family to any further displays of his erratic behaviorSo, perhaps bullying his tenants is his way of scaring them into taking any action to defend themselves against his unfair treatment and dishonest behavior.Based onthe above, Prime Properties considers it appropriate to issue Mr [redacted] acheck for $the total for the $warranty and the $for the 3/lightbulbs he was charged for Otherwise, therest of the charges appear appropriate per the lease agreementI am requesting once again that I be refunded the full amount of my security deposit $1495, as well as the $warranty Mr [redacted] asked me to purchase for the brand new dishwasher I bought for this propertyMr [redacted] has issued a check for $He still owes $I am happy to accept a new check in the amount of $1585, or if Mr [redacted] prefers, he can send an additional check for $for the money owedI have not asked for reimbursement of medical bills associated with our stay in this house, the purchase price of the dishwasher, repairs and improvements made to the property during our stay, etcI am asking Mr [redacted] to do the right thing and pay the money he owesThese are unfair and unethical business practices he is demonstrating and is a violation of our rights as tenants.From Signed Lease agreement about deposit deductions:Section 10:DLandlord my deduct reasonable charges from the security deposit for:Damage to the property, excluding wear and tear, and all reasonable costs associated to repair the Property All repairs were wear and tear.Costs for which Tenant is responsible to clean, deodorize, exterminate, and maintain the PropertyWe cleaned and maintained the property at all times.Unpaid or accelerated rentWe paid all rent on time.Unpaid late chargesThere were no late charges.Unpaid utilities and utility expenses landlord incurs to maintain utilities to the Property as required by this leaseWe paid all utilities.Unpaid pet chargeWe had no pets.Replace unreturned keysWe returned all keys and garage door openers.The removal of unauthorized locks or fixtures installed by TenantWe didn’t install anythingLandlords cost to access the Property if made inaccessible by TenantWe made the property accessible.Missing or burned-out light bulbs and flurescent tubes (at the same location and of the same type and quality that are in the Property on the Commencement Date)We replaced all bulbs and left extra bulbs for showings.Packing, removing, and storing abandoned propertyJust as there was “abandoned property” left when I moved in, we left a few washcloths and some new cleaning supplies.Removing abandoned or illegally parked vehiclesWe didn’t leave any vehiclesCost of reletting, if Tenant is in defaultWe are not in default.Attorney’s fees, cost of court, cost of service, and other reasonable costs incurred in any legal proceeding against TenantThere are no legal fees against Tenant.Mailing costs associated with sending notices to Tenant for any violations of this leaseNo violations.Any other unpaid charges or fees or other items for which Tenant is responsible under this leaseNo unpaid charges.Cost to restore walls, flooring, landscaping or any alteration to the Property not approved in writing by LandlordWe made no alternations to the property, only required maintenance.Damage to the Property caused by smoking, including but not limited to stains, burns, odors, and removal of debrisWe do not smoke?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, this is correct both parties have resolved the matter as satisfactory
Regards,
*** ***

After speaking with former tenant investigating the basis of her complaint, it appears the only matter remaining involves her objection over the pest control charge as the cleaning charge was documented and understood as I recall (we have photos of condition showing some cleaning needed).
The pest control was ordered to address a roach infestation. The fourplex, and adjoining forplexes, are, and have been, treated for pest control regularly by a licensed professional pest control company. They are prohibited by law from spraying in cabinets or where food is located. Therefore, when the roach infestation was discovered, it was viewed as being associated with the tenants who had just moved out. Furthermore, the tenants agreed to be liable for the pest control within their own dwelling.
Based on the above, it appears we have made the correct decision to charge her deposit for the cost of erradicating the roaches; however, if additional evidence surfaces to the contrary, we're certainly willing to reconsider

I am writing to confirm that this matter has been resolved with the complainant

Complaint: [redacted]
I am rejecting this response because:See attachments.
Regards,
[redacted] 1.     Mr.[redacted]’s assertion that we “are refusing to
repay” is odd given his complaintis the first communication we’ve received since
we mailed him his depositrefund statement, aside from an separate email
he sent approximately the sametime he filed the complaint.  PrimeMr. [redacted] has been aware for over a year that I was
owed the $90 for the warranty. I have emails dating back from January 16, 2014
between myself and Mr. [redacted], as well as a letter that was given to Mr. [redacted]
on January 23, 2015 when we turned in the keys to the property.  The only reason he is now offering to pay the
$90 is that I filed a complaint with the Revdex.com. 2.     The$90 Warranty refund is correct.  This isappropriate and will be refunded immediately. This was a mistake.There were numerous attempts
on my part to collect this money (starting in January 2014).3.     Cleaningcharges – All our properties are very clean upon
new tenant move in.  This includes details of cleaning ceiling fanblades, mirriors, blinds, window sills,
baseboards, wall trim, cabinet floors,pantry and closet shelves, etc.   Mr.
[redacted] was emailed 1/5/2015 (Exhibit B)  confirming his move out notice
and specifyingitems he needs to make sure and address,
including paragraph 4 “Cleaning” in whichall items I note above are mentioned.  The[redacted]’s moved into [redacted] in a clean
condition.  Following the [redacted]’s vacating, the housewas essentially debris free; however, many of
the above noted items neededcleaning which was done and charged per the
lease agreement.  We have photos documenting this which arebeing submitted with this Respons. Exhibit B is not part of
the lease agreement and was never signed by my wife or myself (the tenants). If
Exhibit B was to be part of the lease agreement, it should have been presented
at the time the lease paperwork was provided to sign. Exhibit B is not a legal
document, is not a signed document, and we had never seen it until notifying
Mr. [redacted] that we would not be renewing our lease. Prime Properties is unfairly
charging us for services they claim were to be done upon our vacating the
property. However, these services were not part of the lease agreement. Mr.
[redacted] waited until 30 days prior to our move from the property to inform us of
these items which he claims “were done and charged per the lease agreement.”In addition to not being
provided with “Exhibit B” until 30 days prior to our move, I question the
legitimacy of the companies listed in the invoice paperwork (Mr. [redacted] and Ms.
[redacted]), as well as the services Mr. [redacted] claims were rendered for this
property after we vacated.  I have found
no such company associated with the names listed on the invoices for cleaning
and repair.a.      Mr.[redacted]’s assertion, “they would not be asking
for an increase in rent from futuretenants if this property was left in such a poor
condition” fails to considerwe actually did clean the property back to where
it was when he moved in andmarketed it for the going market rent, which is
$1595.  The property was placed
on the market for an additional $100 per month before we even moved out. We
provided 30 days notice, as outlined in our rental agreement, and the property
was advertised immediately for an additional $100 per month (rent increase)
before we vacated. We had many showings during our last month in the property.
All of the realtors stated that the property was clean and in good condition.
Mr. [redacted] knew that we had taken good care of the property.b.     Mr.[redacted] admits cleaning products were left. We routinely clear out old tenant debris left
along this line or anyother personal property as new tenants typically
do not want other folks stuffin their new property they lease.  He wascharged for clearing out what was left per the
lease agreement.On the invoice statement which lists
cleaning services for the property, #1 states “place is debris free.” However,
I am being charged $25 (out of $175 cleaning fee) for removing a shower curtain
($10), removing towels left ($5), and “clearing sink cabinet stuff out”- (brand
new cleaning supplies)-($10).c.      Mr.[redacted] admits the urine stains on the baseboard
we had cleaned andpainted.  Baseboard paint will degrade topeeling when urine is left on it for prolonged
periods of time.  This, in our opinion, is not “normal wear andtear” as Mr. [redacted] asserts.  Cleaningurine off the baseboards is normal maintenance
which, if done, would preventthe corrosive results of contact with
urine. Repairing this damage is what we charged him for
per the leaseagreement.It seems that Mr. [redacted]
has misinterpreted what I am saying when I am referring to the charges
regarding cleaning/repairing the so-called "urine" stains on the
baseboard in the hall bathroom. I am not saying that that these are or ever were
urine stains. They are exposed parts of the wood on the baseboards due to
normal wear and tear (routine cleaning of the bathroom throughout our stay in a
property that is 14 years old). Hence the statement by his own staff which
reads, "Wiped as much as possible. Painted baseboard in hallway bath with
oil based paint." Why would paint be used for urine stains? This company
has falsely accused us of having urine stains on the walls and it is simply not
true. The reason Mr. [redacted]’ staff "wiped as much as possible" is that
they were wiping the same exposed wood that we cleaned when routinely cleaning
this bathroom. I do not appreciate this company’s dishonesty about us not cleaning
and taking care of this property.4.     CarpetCleaning – The carpet does not appear  tobe “in terrible condition” as Mr. [redacted]
 asserts. In my 10 years plus experience, the carpet looks
to be in good condition.  Mr. [redacted]  clearly did not have it cleaned
when hevacated, as required in the lease he agreed to,
and which he was reminded of viaemail dated 1/5/2015 prior to his departure at
the end of that month (Exhibit “B”).  We cleaned the carpets and charged
him.I was charged $74.69 for
carpet cleaning, which was not necessary given that I myself routinely steam
cleaned the carpets. Furthermore, as mentioned previously, “Exhibit B” is not a
legal document, is not a signed document, is not part of our rental contract,
and therefore should not be used against us as any “exhibit.” This is merely a
form letter that was emailed to us after we notified Mr. [redacted] in writing that
we would not be renewing our lease. Mr. [redacted] has taken advantage of his
position as our landlord (and as a former attorney, from my understanding) by
using this “exhibit” as a means to keep our security deposit.5.     LawnService  - The yard was overgrown and inneed of mowing, the flower beds were
neglected. Although Mr. [redacted]  asserts “mulchingand mowing is a spring and summer activity. No
one mows in the winter time,”folk do actually perform landscaping especially
when marketing a house forlease.  Mr. [redacted]’s duty to maintain theyard is also in his lease, and he was reminded
of this in the email dated1/5/2015 (Exhibit B”).  Due to the neededwork we had performed, we charged him for
this. The yard was mowed and well maintained when Mr.
[redacted] moved in.  We simply did the remaining work which wasneglected.Although we moved out of
the property in January, we did mow the lawns and we did trim the bushes to
make certain that the property was left in excellent condition when we vacated.
There was no “remaining work which was neglected.” If I were required to upgrade
the landscaping, this should have been stated in our rental agreement. As
mentioned throughout my response, “Exhibit B” is not a legal document and was
never presented to me or to my wife and was never signed by either of us. This
is a letter written by Mr. [redacted] that is unfairly being used against us in
order to keep us from having our security deposit refunded.6.     BlueStains – Mr. [redacted] apparently confuses the blue
stains on the drive way thatwere left, clean up for which he was charged, as
being part of paint in thegarage which is not the case.  Mr. [redacted]was not assessed any charges whatsoever for the
paint stains in the garage.  The blue stains on the drive way were notpresent when Mr. [redacted] moved in as evidenced in
his Residential LeaseInventory and Condition Form (Exhibit “C), which
doesn’t mention anything aboutblue stains on the concrete in the
driveway. They were removed accordingly and charged to Mr.
[redacted].There is no confusion on
my behalf regarding the paint stains that are on this property because they are
stains that were on this property when we moved in. The owner, (Mr. [redacted]’
mother), is referred to as an artist. The blue paint stains in the driveway, as
well as the paint stains in the garage, were already there when we moved in
this property. There was absolutely no painting done during our entire stay in
this property. 7.     DiningRoom Switch – When Mr. [redacted] rented the house,
the light switch, and all others,were present.  Mr. [redacted]’s ResidentialLease Inventory and Condition Form (Exhibit
“C”), in which he noted every itemin the house he considered out of order, was/is
to protect him from possibly beingcharged for something that predated his
arrival.  Mr. [redacted] did not make any notations on hisInventory indicating there was no light switch
missing in the dining room.  We secured a new switch cover and charged himfor the cost to do so.Mr. [redacted] is referring
to a very small dimmer switch in the dining room that never had a knob. The
knob was never present when I moved in the property. His false claim of
“protecting” me from “possibly being charged” is nothing more than an excuse to
blame me for not noticing something as trivial as a missing knob on a dimmer
switch when filling out the walk-through paperwork.8.     Bulbsmissing/burned out – tenants agreed, in their
lease, to replace light bulbs asthey burn out.  When we inspect a vacantproperty, we replace burned out or missing light
bulbs and chargeaccordingly.  a.      Inreviewing Mr. [redacted]’s Inventory he submitted, I
see 3 light bulbs beingout.  He is being refunded the amount forthe 3 bulbs he reportedly put in.  He wascharged $25 for 5 light bulbs, 3/5 ($25) =
$15.00 refund due.  This will be mailed along with the $90 forthe warranty noted prior in paragraph 2.All of the light bulbs
were working upon move out and we left extra bulbs in case any burned out
during the showings. (Please see attached pictures which show extra light bulbs
left in the kitchen cabinet). I am being charged $25 (recently adjusted by Mr.
[redacted] to $15) for brand new light bulbs that I purchased and left on the
property.9.     SweepGarage – we do not order work that is not
needed.  The garage floor had oil stains which werecleaned out.  We have photos of thegarage floor showing this.  Mr. [redacted]’sResidential Lease Inventory and Condition Form
(Exhibit “C”) does not reflectthe fresh oil stains we cleaned out.I disagree with Mr. [redacted]’ statement “we
do not order work that is not needed.” Any grease dropped in the garage is
considered “normal wear and tear” because tenants will park their vehicles in
the garage. If we were not permitted to park our vehicles in the garage, this
should have been part of our rental contract. 10.  Remove Lettering on Walls – Weremoved lettering Mr. [redacted] admits was
left. It is his duty to remove them upon his leaving
per the lease agreement.Mr. [redacted] is now
referring to his “Exhibit B” as being “per the lease agreement.”There is nothing in our
lease agreement that states that we will be charged $30 for leaving vinyl
lettering on a wall.Again, as I have stated
throughout my response, Mr. [redacted]’ “Exhibit B” is not a legal document, is not
a signed document, and is not part of our rental contract. Therefore, it cannot
be used against us as a way to keep our security deposit.11.  Kitchen Wall Mounting Holes – we donot charge folks for small nail holes which are
typical.  Larger screws and/or molly bolts make a muchlarger impression and require repair. There were more than 2 screw holes (see
photos).  We do not consider large screw/molly boltholes as “normal wear and tear” as Mr. [redacted]
apparently feels.  As for Mr. [redacted]’s assertion “there wasvisible black mold on the faux art” I have no
idea what he thinks he saw.  I do know I inspected this house and did notsee any mold whatsoever on any walls.  Mr.[redacted], in his separate email to me sent 3/11/15 1:30 am (Exhibit “A”) asserted he and
his wife had healthproblems and attributed them to “black mold” on
the “kitchen wall, as well asthe black mold surrounding the walls in the
master bedroom and bedroom our twoyear old was occupying.”   I, [redacted],  witnessed no mold whatsoever in my inspection.  The kitchen
wall with the faux art where thewall was repaired & painted (discussed
above) is a wall that has no waterlines in it, or over it.  There simply isno bathroom or sinks anywhere near which makes
it hard to understand where anywater source would be for the mold Mr. [redacted]
claims.     I disagree with Mr.
[redacted]’ statement that we left “large screws/molly bolts” in the wall. Using screws to hang
pictures is considered “normal wear and tear.”I have attached pictures
of the mold in the kitchen wall as well as the master bedroom walls of this
property. As evidenced in the pictures, if Mr. [redacted] did indeed inspect this
house himself, the black mold would be hard to miss. The fact is that this
house has mold and the mold was making me and my family sick. Although I have
every right to pursue this matter legally and at the very least, have all of
our medical costs refunded, at this time all I am asking is for the full refund
of our security deposit and for the refund of the extended warranty for the
dishwasher I purchased. I am grateful to no longer be living in this property
that was causing health issues for our family.12.  Mr. [redacted] had to clean the housewhen he moved in – Mr. [redacted] may have needed to
clean after he moved in givensuch an operation produces messiness; however,
the house was clean according toPrime Properties’ standard noted prior in
paragraph 3.  Mr. [redacted] did not make any notations on his ResidentialLease Inventory and Condition Form (Exhibit “C)
indicating any uncleanness.   Basedon Mr. [redacted]’s own report – the Inventory, not
showing any uncleanness, PrimeProperties long history of cleaning policy noted
above (prgh 3), inspection byPrime Properties  confirming a cleanhouse prior to marketing it to Mr. [redacted] and
the public, it appears  Mr. [redacted]’s assertions “I cleaned theproperty myself immediately upon moving in,
including cleaning he oven,stovetop, refrigerator, carpets, bathrooms, etc.
(that were supposedlyprofessionally cleaned before I moved in.” are
not appear supported by theevidence/facts.  My statements regarding
having to clean the property upon moving in are not in reference to cleaning up
after myself when moving in a property, but rather the condition of this
particular property when I took possession. For example, there was broken glass
left in the bottom of the refrigerator, as well as food spills left in the
refrigerator. The wire shelves in the laundry room were covered in laundry
detergent. There were items left (dishes) in the top of the kitchen pantry. There
were no vent hood covers on the microwave. The cabinet doors under the sink in
the master bathroom were loose and falling off. There were many other items which
I repaired and replaced upon move in, one of them being a brand new dishwasher
that I purchased for the property myself. After being verbally assaulted and
called names by Mr. [redacted] for parking our U-Haul in the driveway the first day
I arrived, I felt I should just take care of these household issues myself for
fear of unintentionally upsetting him. Mr. [redacted] has quite a temper and I did
not wish to expose myself or my family to any further displays of his erratic
behavior. So, perhaps bullying his tenants is his way of scaring them into
taking any action to defend themselves against his unfair treatment and
dishonest behavior.Based onthe above, Prime Properties considers it
appropriate to issue Mr. [redacted] acheck for $105 the total for the $90 warranty
and the $15 for the 3/5 lightbulbs he was charged for.  Otherwise, therest of the charges appear appropriate per the
lease agreement. I am requesting once
again that I be refunded the full amount of my security deposit $1495, as well
as the $90 warranty Mr. [redacted] asked me to purchase for the brand new dishwasher
I bought for this property. Mr. [redacted] has issued a check for $870.31. He still
owes $714.69. I am happy to accept a new check in the amount of $1585, or if
Mr. [redacted] prefers, he can send an additional check for $714.69 for the money
owed. I have not asked for reimbursement of medical bills associated with our
stay in this house, the purchase price of the dishwasher, repairs and
improvements made to the property during our stay, etc. I am asking Mr. [redacted]
to do the right thing and pay the money he owes. These are unfair and unethical
business practices he is demonstrating and is a violation of our rights as
tenants.From Signed Lease agreement about deposit deductions:Section 10:DLandlord my deduct reasonable charges from the security deposit for:Damage to the property, excluding normal wear and tear, and all reasonable costs associated to repair the Property.  All repairs were normal wear and tear.Costs for which Tenant is responsible to clean, deodorize, exterminate, and maintain the Property. We cleaned and maintained the property at all times.Unpaid or accelerated rent. We paid all rent on time.Unpaid late charges. There were no late charges.Unpaid utilities and utility expenses landlord incurs to maintain utilities to the Property as required by this lease. We paid all utilities.Unpaid pet charge. We had no pets.Replace unreturned keys. We returned all keys and garage door openers.The removal of unauthorized locks or fixtures installed by Tenant. We didn’t install anythingLandlords cost to access the Property if made inaccessible by Tenant. We made the property accessible.Missing or burned-out light bulbs and flurescent tubes (at the same location and of the same type and quality that are in the Property on the Commencement Date). We replaced all bulbs and left extra bulbs for showings.Packing, removing, and storing abandoned property. Just as there was “abandoned property” left when I moved in, we left a few washcloths and some new cleaning supplies.Removing abandoned or illegally parked vehicles. We didn’t leave any vehicles. Cost of reletting, if Tenant is in default. We are not in default.Attorney’s fees, cost of court, cost of service, and other reasonable costs incurred in any legal proceeding against Tenant. There are no legal fees against Tenant.Mailing costs associated with sending notices to Tenant for any violations of this lease. No violations.Any other unpaid charges or fees or other items for which Tenant is responsible under this lease. No unpaid charges.Cost to restore walls, flooring, landscaping or any alteration to the Property not approved in writing by Landlord. We made no alternations to the property, only required maintenance.Damage to the Property caused by smoking, including but not limited to stains, burns, odors, and removal of debris. We do not smoke. ?