Prime Select

Our company has a strong record of providing excellent customer support and trainingAll requirements of the agreement were fulfilled, and beyond that, there was nothing stopping MrB [redacted] from reaching out for any additional help, training, or assistance he may have neededIf you were to ask any of our existing licensees, they would tell you that we place no limits on the amount of support and training that we will provide, but beyond our standard training package, a licensee would need to reach out and ask for help.It seems clear based on the fact that he went through all the initial training and was worked with to get his site live, that MrB [redacted] changed his mind with regard to moving forward with the license and would like a refund due to that change of heartUnfortunately, we have already invested in living his site, supporting and training himWe cannot take responsibility or financial liability for his decision not to move forward

Complaint: I am rejecting this response because:Unfortunately a large company can easily say they provided something when they did not I was promised phone calls and training and it did not happen The company can say that they provided this all day long The truth is they DID NOT There is no proof that they provided this training A few videos online of two guys talking is NOT training I have spoken with numerous other people who were screwed out of their money by this company Many of them lost over $30, The company tried this same route with them I am not falling for it They decide to help a few people and then throw the others away They were more than happy to do everything to get my money, then all of sudden they didn't want to assist me like they promised Please provide a refund and we can close this matter Regards, J [redacted]

Complaint: I am rejecting this response because:There might be lot of customers who may be happy, as I don't know about them, it can be true or a lieThere might be also customers who will be unhappy, and I'm one of themYes the company (Sales Agent) faked by showing wrong numbersNow they are defending themselves which is not fair as wellI have no dealing with J [redacted] , SMS Masterminds talked with Jym & gave me the priceLater SMS masterminds processed the paperworkI did not receive any proper help from themAs per the company, when mentor comes they will get me at least 12-merchantsBut that did not happenWhy?If they are not owners, why did they charge $money from me?So I'm requesting this:1) Either give my money back, or 2) get me merchants as per sales agent which covers up the licensee fee or 3)sell my business for a reasonable price without charging me any fee each month (you can take the merchant fee after the charges if you want) Regards, K [redacted] ***

A [redacted] did voluntarily elect to purchase a SMS Masterminds license in December from S [redacted] , a salesperson for the company who simply pursued his due diligence as part of his job requirements All business prospects either make a choice to purchase or not purchase A [redacted] elected to purchase the standard licensee of her own free will On February 8th, 2017, A [redacted] voluntarily elected to purchase an upgrade to the licensee which would refund her money if she did not have merchant accounts or $in one month’s revenue after days How A [redacted] elected to fund her purchase decisions, are ultimately her decisions Also, the success of a licensee/business owner is a direct correlation to their efforts, skill sets, and time commitment they can give to business Due to extenuating circumstances out of our control, A***’s personal and family issues prevented her from committing to business development As a result, SMS Masterminds went above and beyond to fulfill our end of the agreement by having supplied paying accounts by 7/25/17, within the day time frame A [redacted] acknowledged, accepted, and signed off on this on 7/26/ There is nothing in our agreement that states paying accounts have to be within a licensee’s territory, and A [redacted] did not have any objections at the time as she signed off on the fulfillment of the deal The $monthly fee was due regardless of the fulfillment of the accounts per terms of her original contract SMS Masterminds actually extended a special courtesy to A [redacted] by pushing fees back an additional month due to the personal issues she was experiencing at the time SMS Masterminds had no obligation to do so, but continued to try to assist A [redacted] throughout the entire relationship To further illustrate this, Richard Delsi was not her Mentor, but the licensee development and training lead, who had numerous calls and countless email interactions to help get her started The SMS Masterminds Support Team has well over tickets and interactions with A [redacted] on file, assisting her with every question and request along the way SMS Masterminds also assigned an Account Manager, Kenny Selke, to assist her with any need and secure her initial accounts to help get her started and be able to cover her monthly licensee fees as explained above Any accounts, or business lost by A***, were a direct result of her not being able to manage, service, or maintain her accounts due to her personal situation and availability SMS Masterminds has no responsibility for the management of accounts providedThat is the business owner’s responsibility per terms of the business model Every account that was provided has a record of pre-existing credit card charges to an existing business that cannot be fabricated SMS Masterminds has no way of forcing anyone to sign anything A [redacted] stopped any efforts on her part, to which SMS Masterminds could not assist after fulfilling their end of the agreement Still, SMS Masterminds went beyond obligation to not only push back the start of her fees, but then extended a 50% reduction in fees in consideration of her situation and struggles SMS masterminds was not obligated to do this either, but did Also, with her attempts to contact Rob Barber, he spoke with her on several occasions making special considerations to her circumstances A [redacted] clearly had a way and means of contacting Rob Barber, but he never received any messages as she claimed He heard from others that she was trying to contact him and he reached out via email and phone calls on numerous occasions and was never able to get a response from her SMS Masterminds has documentation to support all of this A [redacted] finally responded to Rob Barber’s outreach efforts on 12/14/and said she wanted out Per terms of her contract, A [redacted] was required to provide 30-day written notice to cancel her contract 12/14/was the first request SMS Masterminds received, and made another special consideration to let her out then and there without any further obligation No additional attempts to charge her monthly fees were made once she provided any kind of request to cancel Prior conversations were simply saying she couldn’t pay and SMS Masterminds was constantly attempting to work with her and make special arrangements In summary, A [redacted] voluntarily purchased a license from SMS Masterminds SMS Masterminds provided all contractual obligations, and fulfilled the requisite accounts which A [redacted] agreed to and signed off on SMS Masterminds made several special considerations for A [redacted] under no obligation, by pushing back the start of license fees, reducing the cost of license fees for an extended period of time, and accepting a cancellation request without proper notice A [redacted] stopped working the business due to personal issues A [redacted] was unresponsive to outreach efforts to try to assist her further A [redacted] failed to appropriately manage, and be accessible to the businesses provided, which resulted in her losing accounts SMS Masterminds made every effort to help A [redacted] be successful, but an inability to dedicate the required time and effort to successfully run a new business, along with A [redacted] ’s personal circumstances, is the cause of A***’s lack of success, not the practices of SMS Masterminds

The assertions made by Kris in his complaint are not accurateKris purchased his license from an existing SMS Masterminds client (Jym Daniels), not SMS Masterminds directlyAny representations made by that client apart from our service level agreement/contract with us are outside of our control (See attached license agreement).Regarding support, SMS Masterminds delivered on all aspects of our contract and has gone above and beyond to provide accommodations for Kris, as evidenced by the attached hardship agreements, wherein we offered a discounted monthly license fee for a period of time on two separate occasions.When Kris was attempting to resell his license/territory, he decided to market it at a price higher than SMS Masterminds' retail rateWhen the prospective buyer found that out through a standard due diligence process, he backed out of the dealThis was not SMS Masterminds' responsibility or liabilityAdditionally, assistance in reselling a client territory is not something that is included as requirement of our contract with KrisIt was done as a courtesy and is yet another example of how SMS Masterminds' went above and beyond to try and assist Kris.Lastly, SMS Masterminds did honor Kris' request to terminate when it was received in writingIn summary, SMS Masterminds' has in no way breached its agreement with Kris and has actually gone above and beyond to support Kris in his efforts

Complaint: I am rejecting this response because: The company is going to say whatever they need to say to make sure they don't have to refund my money I did not "decide" not to follow through, the company decided for me They didn't provide the training they promised for "me to be successful" I'm not sure why this is so difficult to understand The packages usually cost over $30,and they offered a special deal to a few people of this lower price I think they felt as though since my franchise package was a cheaper price, they didn't have to offer the same training That is exactly what happened I spoke to a few "mentors" in the company that are supposed to assist in training and they were shocked that the company wasn't offering me the same training that they received Even current franchisees thought my training was a joke The training was bare bones and then non-existant Please refund the money and we can move on Regards, J [redacted]