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Complaint: ***
I am rejecting this response because:
Slanderous, PleaseWe have been honestStating that we argued and were unruly is simply a lie! We too are sorry we ever hired Pyramid Concrete and will be sure to NOT recommend them to anyone in futureIn our papers sent out by Pyramid, we were told to trust themThat turned out to be a jokeNo one Ever talked to us about the landscaping of our yardIt was never any problem prior to the new concrete? We assumed that the contractors knew what they were doingObviously they did notOr, it would have been done right the first timeBut it wasn't! Obviously this is getting us nowhereIf *** *** can feel good about the job his guys did and if he can sleep well knowing what they did not do, Then I guess karma will have to be my hopeful reward.At this time, We would like the Revdex.com to simply note: Our review, would be a high dislike and disappointment of the service we had received. Sincerely, *** ***

Pyramid Concrete has fixed the issues with regard to this project and will not be issuing any reimbursement

Normally I do not respond to a concern in this manner but I can’t find any other words in which to respond to this complaint or the complainantsWhen my estimator did the original
estimate in 2014, the customers seemed some what informed and knowledgeable about constructionWhen our field manager discussed the slope that was needed to shed the water away from the house and garage, the homeowner, in no uncertain terms, did not want to listen to our recommendations, he demanded we drain the water to a certain area of the yard. The created drainage issues for us that caused a small area near the edge to hold water. The home owners became quite unruly about this and refused to pay us until we rectified it. I met on site, looked at it and came put with a solution. We proceeded to saw cut, remove, and replace (at our cost) a small portion to drain the area as requestedI felt from the beginning that the drainage issue was created by the owners and their complete lack of knowledge when it comes to concrete installations but took responsibility to rectify their concerns. After getting paid a small crack appeared on their front sidewalk that quite honestly I shouldn’t have spent the time and material costs to repair, because our terms and conditions clearly state that we are not responsible for concrete cracking due to the complexities of ready mixed concrete egShrinkage, expansion, ground movement etc. There is not an engineer on the planet or a concrete company in existence world wide that guarantees against cracks. Having said that, once again we sent manpower and material to repair the area and pacify their ever increasing demands on what started out as a simple job but made difficult by their demands for perfection of a non perfect building material. Both *** *** and her husband *** are ill informed and were a client in which I wished we hadn’t done work for. I’m sorry if they feel I am passing the buck on them for their latest complaint, but I happen to be a tad more knowledgeable in this area due to my years of experience in concrete construction. As for rust spots, this is called iron stone that is present in all concrete in the Edmonton area and started appearing more frequently in the past years. This is due to all suppliers of aggregate supplies and the difficulty in removing 100% of iron stone during the screening process. The allowable amount of ironstone is 20% of total area poured. So a few rust spots are not even worth a mention. This is happening with just about all concrete poured by every concrete supplier in the city not just theirsOnce again, these people need to do a little more research instead of assuming we are to blame for everything. Their most recent complaint contained a photo of water sitting against the edge of their patio because it couldn’t get over the grass which is higher then our pad. So if I understand correctly we are not responsible for not only pouring them a pad that drains water, but ensuring that their yard drains as well? I’m sorry, but their comment about me “passing the buck” or “refusing to cooperate” is a slanderous comment by a difficult homeowner wanting us to fix something caused by their demand for us to drain a pad to a spot in the yard of their choice. Not to mention that during the month of July it rained out of the days of the month which caused the ground to become so saturated with water that it literally could not hold anymore thus backing it up onto our pad with drains. Oh, and we poured this years ago and they just noticed it? These people need to landscape their yard to ensure positive drainage. This is not a concrete issue