Prime Time Rentals

Review: I am disabled home bound. I purchased refurbished computer. it was an **. charger was a.[redacted] and ner worked right. would get mot and burn my skin.. the fan on computer did not work right. I was paying $81 month. I found computer that was online [redacted]. It was new and would cost me less per month,plus computer had (+) reviews. I spoke with [redacted] and she said we could change out. I call on Friday and asked if would be ok pick-up on Monday. she told me yes. When I sent computer to store by daughter the would not change out. I spoke to [redacted]. He was rude, disrespectful and refused to switch out. Stated that Asst Mger [redacted] whas not was not autorized to give me a new computer. I had. to bring. home. computer Needed to send in my caregiver tisheets in.

the next day Spoke with Ms.[redacted] she handed phone to Gen Mger he spoke to me in condescending tone and offers to give really Good deal. But he refused to believe that [redacted] was rude. Well [redacted]. has work fo years and been allowed to be rude. On June 28 both [redacted] and Gen NYSE came to my apartment and picked up computer The manager knocked and walked when my nurse answered door Did not ask to come in pushed way in and slung computer at my hip and yelled at me who broke screen of computer I tried to explain when fan not working computer it would cause screen to run or rather pixels disappear. he slapped a paper on top of lap top stating I would be arrested on Monday for deztruction of property. the paper had code if VA. 18.2-118 I told he was being abusive and refused to leave charger and computer bag also charger. Ny nurse even ran out after the guys and they refused to stop listen etc.. My plan is to go see Magistrate and fill charger stay.st manager for hitting me with computer and threatening and abusing of disabled person. I will contact franchise and report and ADA . CompliantDesired Settlement: I am not sure how can be fixed I have been upset and my Guardian had to come twice as I was so upset.

Consumer

Response:

07/07/14. #1 Prime time. [redacted]. staunton Va.24402 #2 I would like an apology please and thank you.2I would like a repremandation 3I would like for all employees ADA Compliace training with communication skills for Disabled. Individuals . thank you. [redacted] complaints follows. The way that the employees have treated me has severely affected my Emotional Health and increased my depressive Symptoms the above disired outcome does not include all corrective. Actions as I feel it should to my satisfaction.