Prime Time Solutions, Inc.

Review: I ordered a [redacted] blower from these lame brains.1. They sent the order back stating invalid address, that's funny because I am typing this from there now.2. I called to complain with them and they said they would ship the machine out to me again, that's not so funny because nothing has ever showed up.3. I checked my order status on their website and it say invalid number.4. Waited over twenty minutes on the phone with no answer.5. I am out the money and have nothing to shoe for it and no product.Desired Settlement: Either send me the machine or refund my money, simple as that.

Business

Response:

Orginal shipment was return to us. Please refer to the tracking number [redacted] from file uploaded. We reshipped the customer as soon as we knew there was a problem with the shipment. The reship tracking number is [redacted]. We have also included the POD file showing delivery of the reshipped item on 09/03. We're sorry if the customer was unable to reach us on the phone for 20 minutes. We take all phone calls and sometimes we do get busy but we take care of all our customers as best we can.

Review: Order placed on 5/25/13 as of 6/4/13 no product and no estimate of shipment.

Attempted for 2 days to contact by phone-email only to be put on hold.

Need this order cancelled as product to late for need.Desired Settlement: Cancel order with confirmation of cancellation

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

[redacted],

I am very sorry for the inconvenience you have experienced with Prime Time Solutions. While there is no excuse for the delay, I think you are at least owed an explanation of what happened to your order.

Prime Time Solutions, Inc. is right in the middle of transitioning our fulfillment warehouse from one location to another. Your order was one of the first orders that came in after the initial cutoff period. We were doing everything we could to have the new warehouse shipping orders by 5/28, but we ran into some technical snags and have been working nonstop to correct the issues. Because of the delay in us processing orders, we naturally saw a rise in phone calls and voice mail messages. In fact, our voice mail system was full yesterday to the point where people couldn't leave a message. It is quite embarrassing.

That being said, all issues have been resolved and we are shipping orders again. I have canceled your order as you requested. I am truly sorry for the delay and inconvenience that you experienced with Prime Time. We strive to have the best possible customer service that we can. To stand behind that, the least I can do is ship you a battery, for free. I know it won't make up for the inconvenience we have caused you thus far, but hopefully it will give us a little less of a black eye in your opinion.

If you need anything going forward please do not hesitate to contact me directly. My name is [redacted] and my phone number is XXX-XXX-XXXX x [redacted] or [redacted] (direct).

Regards,

I put in an order on April 1st. The website said it would be processed in 24 to 48 hours. 8 days later they processed my order and [redacted] picked it up on the 9th day. I did not know that there was a way to send [redacted] this slow, because they will not deliver the package until April 22nd! I am accustomed to [redacted] Prime where the item is received in 2-3 days. I expected this to take longer, but not over 3 weeks. I needed the item by the 16th and I am very disappointed. I will not use Prime Time Solutions again.

Review: I bought a product from this company and the product does not work the way they say it does so I wanted to return it because I cannot use it, and they say that they will not accept return of the product. I made sure that I called them with my complaint before the warranty had lapsed and they said that I had no reason to return the product for a refund. So I never bothered to mail the product back because I wouldn't get my refund for it.Desired Settlement: I wish them to take the product back at their cost and refund me full price for the product because they were rude and would not honor their warranty, even though it is past the 30 day warranty. It would have been sent back before end of warranty if they had said that they would refunded me.

Business

Response:

We were contacted by this customer and replied to their request. Below is the email we received from the customer along with our reply:

Review: I returned 2 items; order #[redacted]. I paid 152.90 for these items yet I received a refund of only 111.96. The difference supposedly being in Shipping and handling and restocking fees. 1st, I paid the shipping fee to return the item. 2nd if I were to take a leaf blower back to [redacted] or [redacted] They do not charge a restocking or handling fee. These fee's amount to 26.8% of the original cost of the item and that is outrages especially since I paid the return shipping. The information on their website said 10%, which is still outrages when I have paid for the return shipping.Desired Settlement: Since I paid the return shipping and [redacted] and[redacted] do not charge handling or restocking fees I feel I should receive a full refund. An additional $40.94. credited back to my [redacted] ending [redacted].

Business

Response:

This customer called us because he returned two products (put second product in box with machine he received). Since the warehouse did not know this (shipped in two separate boxes) the item was not refunded when the return was received. We immediately refunded him the $40.94 for the item. See refund attached.