Primepay Northwest

PrimePay handles payroll for my businessWe use the timeclock system to track hours worked and also the project the employee is working onThough I am on salary I use the timeclock system to track billable time by projectI have a separate employee account for thisAt some point, PrimePay began paying one employee for the hours I loggedMy "rate" was also set higher than my employee so he was getting paid for hours he did not work, at a rate higher than his pay rateIn some cases this caused him to also receive overtime pay Upon seeing the error I brought it to my payroll rep's attention (Lorna K***)I have sent numerous emails to her and her supervisor Sharon K*** I have requested information, a reply, a phone call, anythingI have received no satisfactory response despite many attempts over more than a month