Primeview, LLC.

First off, let me start with how much it pains me to write a negative review, especially for local businessesHowever, my experience with 3T was not just mediocre or poor, but inexcusably bad I placed an order for a piece of table top glass on 11/9/ Our hopes were to have this glass for our new table before ThanksgivingA week went by with no word and I followed-upThe gentleman on the other end of the phone stated that it would be done the following week and that a death in the family had things running a little behind Not a problem at this point The week of Thanksgiving I received a call stating that the glass was cut, but the machine that puts the rounded finished edge on the glass was broken and a new part had to be ordered Well, two weeks went by with no phone call, so I again followed up I received the same story: they were awaiting a part that had been ordered Two more weeks went bySame story: part was ordered and the delay was that it was a specialty part coming from CaliforniaAt this point, major red flags were going off given we all know it doesn't take more than a week to FedEx a part Finally, on 1/2/(yesterday) I received a call saying the piece was finally done and I verified that the rounded edge had be applied The same gentleman I spoke with every other time I called in stated "yes." Note that this is almost months after I placed the original order for a simple piece of cut glass Today, 1/3/2016, my wife and I drove minutes to pick up our glassUpon entering the store, the gentleman behind the counter was working with another, obviously local, customer and made an unnecessarily rude comment ending with "we know how those Knoxville people are." I thought to myselfI'm sorry, I'm a Knoxville person that drove minutes to give 3T business Upon retrieving our piece of glass that was neatly wrapped in paper, I opened to inspect the edge To my amazement, I found a black, straight edge with the edges ground down The ground part was white and rough, clearly not polished and clearly not rounded I told the gentleman behind the counter that the edge was supposed to be roundedHe stated that they were awaiting a part to come inI told him I know and supposedly this part had been on order and in-transit for almost months His excuse was that it was coming from Germany When I called him out on that (given he previously said California), he changed his story to say it was coming from Germany via CaliforniaThis was obviously a complete lieI asked why I had received a call that it was done if they were still waiting on the part? He said he wasn't sure, and that it wasn't him that called me (although, if I were a betting man, I'd bet my house that it was him on the phone every time I called) I explained that this clearly wasn't what we had ordered and since we had waited so long and driven a decent distance to pickup, if he wouldn't give me a discounted price on the piece already cut He said "I'd rather throw it in the dumpster." After seeing the quality of the work performed, that's actually probably where it belongs At the end of the day, steer far away from this business Everyone has bad days and/or makes mistakesI make more than my fair share However, the lack of correspondence and the entirely rude treatment we received today is inexcusable, and quite frankly, shameful I feel bad for the other employees who have to associate with this grumpy man, his family, other members of the community, and certainly any fellow members of his churchI think it's safe to say I gave 3T every bit of my patience and benefit of the doubt over the last monthsI'm very disheartened, for we went way out of our way to support a small business owner, and this is how we were treatedApparently, had I lived in Maryville instead of Knoxville, I would have received much better treatmentFuture customers beware

First off, let me start with how much it pains me to write a negative review, especially for local businesses. However, my experience with 3T was not just mediocre or poor, but inexcusably bad.

I placed an order for a piece of table top glass on 11/9/2016. Our hopes were to have this glass for our new table before Thanksgiving. A week went by with no word and I followed-up. The gentleman on the other end of the phone stated that it would be done the following week and that a death in the family had things running a little behind. Not a problem at this point.
The week of Thanksgiving I received a call stating that the glass was cut, but the machine that puts the rounded finished edge on the glass was broken and a new part had to be ordered.
Well, two weeks went by with no phone call, so I again followed up. I received the same story: they were awaiting a part that had been ordered.
Two more weeks went by. Same story: part was ordered and the delay was that it was a specialty part coming from California. At this point, major red flags were going off given we all know it doesn't take more than a week to FedEx a part.
Finally, on 1/2/2016 (yesterday) I received a call saying the piece was finally done and I verified that the rounded edge had be applied. The same gentleman I spoke with every other time I called in stated "yes." Note that this is almost 2 months after I placed the original order for a simple piece of cut glass.
Today, 1/3/2016, my wife and I drove 25 minutes to pick up our glass. Upon entering the store, the gentleman behind the counter was working with another, obviously local, customer and made an unnecessarily rude comment ending with "we know how those Knoxville people are." I thought to myself... I'm sorry, I'm a Knoxville person that drove 25 minutes to give 3T business.
Upon retrieving our piece of glass that was neatly wrapped in paper, I opened to inspect the edge. To my amazement, I found a black, straight edge with the edges ground down. The ground part was white and rough, clearly not polished and clearly not rounded.
I told the gentleman behind the counter that the edge was supposed to be rounded. He stated that they were awaiting a part to come in. I told him I know and supposedly this part had been on order and in-transit for almost 2 months. His excuse was that it was coming from Germany. When I called him out on that (given he previously said California), he changed his story to say it was coming from Germany via California. This was obviously a complete lie. I asked why I had received a call that it was done if they were still waiting on the part? He said he wasn't sure, and that it wasn't him that called me (although, if I were a betting man, I'd bet my house that it was him on the phone every time I called).
I explained that this clearly wasn't what we had ordered and since we had waited so long and driven a decent distance to pickup, if he wouldn't give me a discounted price on the piece already cut. He said "I'd rather throw it in the dumpster." After seeing the quality of the work performed, that's actually probably where it belongs.
At the end of the day, steer far away from this business. Everyone has bad days and/or makes mistakes. I make more than my fair share. However, the lack of correspondence and the entirely rude treatment we received today is inexcusable, and quite frankly, shameful. I feel bad for the other employees who have to associate with this grumpy man, his family, other members of the community, and certainly any fellow members of his church. I think it's safe to say I gave 3T every bit of my patience and benefit of the doubt over the last 2 months. I'm very disheartened, for we went way out of our way to support a small business owner, and this is how we were treated. Apparently, had I lived in Maryville instead of Knoxville, I would have received much better treatment. Future customers beware.

I recommend Primeview for all type of business website needs. The company owner will send you a definite and concise quote that your business surely needs.