Primitive Bark, LLC

Hi ***, Regretfully we were unable to cancel Robyn’s order before it shipped on We did try calling the order back before it was delivered on Once the order was delivered we reached out to Robyn on 6/*/and offered a shipping label so the order can be mailed back to us at no cost to herWe have not heard back from that email, and have reached out again since in hopes to resolve this for herWe also offered a full refund (waiving our restocking fee as we were unable to stop the package from shipping)We regret that this process took as long as it did and are working on speeding up our response time to canceled ordersWe are also in talks with our website developer to allow customers to cancel orders made within hours so this does not occur againBest,Aaron W***Eva Customer Service Manager

Revdex.com:At this time, my complaint, ID [redacted] regarding Eva NYC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved

In regards to [redacted]'s complaint, we have had an unexpected influx of web orders recently and have been working to improve our response time for customer emails. We apologized for our delayed response, and asked for what type of gift card she had on 5/*/17. Once we heard back on the same day we were...

working on issuing a partial refund to match her gift card and disabled the gift card she has as it is not empty. We emailed on 5/**/17, the day we received the Revdex.com notice to let her know the refund was taking place and we apologized again for the delay. We do accept returns as detailed on our website which can be found from the link at the bottom of our home page titled "Policies". This coming week we are having a meeting with the departments that are involved with gift cards and refunds to try and streamline our process further so delays like this are no longer possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Revdex.com:At this time, my complaint, ID [redacted] regarding Eva NYC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Hi [redacted],   Regretfully we were unable to cancel Robyn’s order before it shipped on 5/**/17. We did try calling the order back before it was delivered on 5/**/17. Once the order was delivered we reached out to Robyn on 6/*/17 and offered a shipping label so the order can be mailed back to us at...

no cost to her. We have not heard back from that email, and have reached out again since in hopes to resolve this for her. We also offered a full refund (waiving our restocking fee as we were unable to stop the package from shipping). We regret that this process took as long as it did and are working on speeding up our response time to canceled orders. We are also in talks with our website developer to allow customers to cancel orders made within 24 hours so this does not occur again. Best,Aaron W[redacted]Eva Customer Service Manager