Primo Auto Sales

To Whom it May Concern: In response to customer complaint 1D# Customer notified Primo Auto Sales (selling dealer) of issues with the vehicle. 1) clicking from under dash 2) check engine light on for evaporative emissions code 3) transmission leak Vehicle was brought into
dealership for repairs on 11/29/(repair order #4893) vehicle was inspected, found faulty blend door actuators, replaced all with new parts which have a month, 12,mile nationwide warrantyRan a diagnostic smoke test and an evaporative system service bay test where no leaks were detectedFound the electrical plug on transmission to not be sealing completely, replaced o-ring on plug reinstalled and found no further leaks at that time, left vehicle in shop until consumer was present to show customer the repairs as well as go over what was repairedAfter showing customer we lowered vehicle from being on the hoist and he signed the repair order (all work was performed at no charge to the consumer)Vehicle was picked up on 12/After collection attempt for the outstanding balance of $came back as NSF we contacted customer about the bounced check and received an email response on 12/18/stating that he still had issues with the vehicleKnowing that the customer lives out of the local area we re-informed him that the repairs that were performed here were covered for months, or 12,miles as we are a certified auto repair center and this warranty applies to any and all work performed at this facilityNo further contact was received from the customer about any repairs needed or otherwise. Attached are copies of the signed invoice, the e-mails, as well as the warranty that is provided with repairs_ As repairs performed are the same as current complaints customer can take and call the warranty provider for the nearest CERT1HED AUTO REPAIR CENTER to have the repairs inspected and repaired as needed at no charge to the customer. Any further corispondence can be conducted as the customer requests, either here at out facility, via e-mail or through your serviceWe request any and all contact be in writing to best suit everyones best interests. Thank you *** *** Shop Manager Primo Auto Sales 9-84- (office) Primoautorepairshop[@gmail.com

in response to case #12578273 To Whom it May Concern:      After reviewing the customer response we contacted the claims department for the Certified auto warranty that was provided with repairs performed here. There was NOT a claim filed from the repairing facility, even though they are indeed on the program, included is the correspondence from that conversation about the claim. due to the fact that there was never a claim attempted to be filed against the repairs we feel that it is solely the customers responsibility for the incurred costs. had the claim been filed the customer would not have had to pay, at this point however the only cost that can be re-payed to the customer is that of the original repairs performed at this facility. and that cost can be payed out through the warranty provider. never in our conversation did we state that his mechanic didn't know what he was talking about, the comment that was made was in regards to the labor being charged for the replacement of the blend door actuator(s) according to Motor labor guide labor time is 0.4 hours each, All Data is 0.3 hours each and Chilton labor guide places them at 0.4 hours each for this particular vehicle, so in my professional opinion I felt that the quote of $572.00 was a bit too high for labor, however labor time and charges are not regulated in the state of California so repair facilities can charge whatever they want when it comes to labor, as long as the customer agrees to it in writing, as far as our facility we utilize the labor guides to best serve our customer and cannot attest to the business practices of others.  We would like to settle this matter but it would need to be settled in a reasonable way. we can understand the customer complaint but knowing that even brand new parts fail we supply a warranty on repairs at no charge to the customer that way they do not incur any undo costs for faulty or defective parts and had the warranty provider been contacted the repairs could have been covered, but now that they have been performed and paid for we cannot know if they would or would not have covered the repairs.below is a copy of the email received from the warranty provider, with a claim number that was opened today, please feel free to contact me directly with any questions or concerns thank you for your time [redacted] Shop Manager Primo Auto Sales ###-###-#### 8:44 AM   to me Good Morning [redacted],   Per our conversation, I am emailing you about your inquiry from this morning.  We did not have any record of a call in by the customer, [redacted] or M&M Automotive of Modesto CA, on your customer’s 2006 Jeep for HVAC Blend door actuators until your call this morning. I have started claim # 2[redacted]6 to document our call should you have any further questions.      [redacted] Call Center Manager Administrator for O’Reilly Certified Auto Repair Program ###-###-#### [redacted]

I am rejecting this response because:The vehicle had a safety inspection by another mechanic and not only was the list of many repairs sent via fax and registered mail to the dealership. The dealer ship then called the other mechanic and discussed their findings. Primo Auto Sales said they would repair the problem because it was still under warranty. We drove the vehicle back down to Merced and they called us after about a week and said it was fixed and ready. When we showed up they showed me what they say was fixed and proceeded to tell me that my mechanic did not know what he was talking about. Yet on the way home the noise in the dash started up again and within two days the check engine light came back on. At this point the dealership said that the problems would be covered by the extended warranty so I took it back to my mechanic, who is an authorized repair center by the extended warranty company, and he said it did not appear that the dealership had done anything other than turn off the sensor. We had the repairs were not covered by the extended warranty and cost us $2,200 dollars in repairs. After the repairs be our mechanic there have been no problem with the dash noise nor the check engine light. Now the dealership says we owe then $600 dollars from the purchase however we would like them to repay us the fees required to fix the vehicle and make it safe for our 17 year old daughter to drive to school. We are willing to have the $600 deducted from the $2,200 but that is all we feel is fair. Our mechanic is more than will to talk with the Revdex.com and give any other info you may need.Thank you for your time,[redacted]