May 11, 2015To Whom It May Concern:Upon receiving Mr*** letter from your organization, we reseached the paperwork from his car deal and discovered that the customer had not been refunded his $down payment after the vehicle was returned to our store We appreciate Mr***
giving our dealership an opportunity to earn his business, and we apologize for the delay in returning his deposit back to him We have reached out to the customer to verify his address and have his check ready for ***, which will be sent once we hear back from him.Sincerely,*** ***General ManagerABC Nissan
To Whom It May Concern:
Mr. [redacted] was issued a refund check for the warranty products he purchased from our store in the amount of $1158.22, after he submitted a similar letter of concern to the Attorney General's office eariler in the month. Mr. [redacted] cashed his refund check on...
11/23/2015. As the customer has received and been paid his refund money, ABC Nissan considers this matter to be closed.
Sincerely,
Travis H[redacted]
General Manager | ABC Nissan
In response to the Generall Manager of ABC Nissan, he states...
that we were given the paperwork before we left the dealership, he also states that these documents were mailed to us 2 times, both statements are absolutely in true. Had we been given the paper's or had received them in the mail, I would not have contacted the Revdex.com. I did receive a phone call from the Finance Manager informing me that he was sending these papers by FedEx today, December 9, 2016, and that I would have to sign for them, as proof of actually receiving them. I want to thank you for finally getting a response to our problem with this dealership. [redacted]
Nissan is full of [redacted] to say the least! IF your "theory" that my vehicle was manufactured and designed to make noise in hot weather then please explain why it's intermittent during hot weather. And please explain why your technicians agree that they hear the noise but can't find the problem. Why then wouldn't they just say that it was "designed" to make noise!!!! Nissan why don't you try stepping out of your scripted box and listen to what I am saying because your responses and "theory" makes no sense WHATSOEVER and your just trying to avoid the issue instead of taking care of your customer. Oh and BTW, the whole theory of the car being designed that way is hogwash because I personally know other owners of the same make model and year vehicle that live right here in HOT Phoenix AZ and guess what??? Their car isn't squeaking! Your customer service has been rather unacceptable and definetly not geared to listen to the customer and take action. Common sense Nissan! Common sense!
To Whom It May Concern:ABC Nissan has mailed Mr. [redacted] a replacement check in the amount of $56.12, and have also included the tracking number for the certified postage so that he is able to track his envelope if needed. ABC Nissan offers our sincerest apology to Mr. [redacted], as his satisfaction is...
extremely important to our company. We encourage Mr. [redacted] to let us know if there are any problems receiving his reissued check, as we are happy to help ensure that that check was received as promised. Should Mr. [redacted] need further assistance, he is welcome to call our Accounting Controller, Steve L[redacted], at [redacted]Sincerely, Travis H[redacted]Managing Partner | ABC [email protected]
To Whom It May Concern: Mr. [redacted] came in to our dealership to have his truck looked at by our mechanics. Upon arrival he was quoted the price for diagnostic, as this was needed to have a technician diagnose his vehicle and submit an accurate documentation to the customer's...
Service Advisor. As Mr. [redacted] has a warranty on his truck, the diagnostic fee wouldn't have been charged on his final bill if the problems he was experiencing with his vehicle were due to mechanical failure. However, Mr. [redacted] had visible damage on part of his vehicle and if the problems were found to be a result of this damage, the customer's warranty would not have provided any financial assistance towards repair. Without doing a proper diagnoses, we would be unable to determine if the repair was warrantable and if the warranty company was going to waive Mr. [redacted] diagnostic fee. While we understand the frustration of dealing with vehicle repairs, ABC Nissan must handle each and every service as dictated by the factory and the extended warranty companies. Both of these entities pay for mechanical failure only, and do not provide payment if the repair needed was due to impact damage or damaged caused due to lack of proper maintenance of the vehicle. We are here and willing to assist Mr. [redacted] with any of his future vehicle needs in our Sales or Service Departments, but we cannot offer service on a vehicle at no cost until we are assured the warranty can cover any of the vehicles necessary repairs. Sincerely, Travis H[redacted]Managing Partner | ABC Nissan[redacted]
To Whom It May Concern:[redacted] was contacted on September 11, 2015, to discuss her experience with our dealership. We apologized for any inconvenience she encoutered with our staff, or due to the time it took to review numbers on the vehicle she was considering trading in to purchase...
a new Nissan. [redacted] was offered a $25 gas card as well as a $100 Visa gift card, as we hope that she recoups her time by enjoying a night out to dinner on [redacted]. Her feedback is very much appreciated, as it allows us to grow and become more efficient as we help help our customers. Again, we appreciate [redacted]'s business and hope that she remains part of the [redacted] family for many years. She is encouraged to contact us with any futher questions or concerns.Sincerely,[redacted]Executive Assistant to the General Manager[redacted]
8/15/2017RE:Revdex.com dispute/HamiltonTo whom it may concern;Ms. Hamilton presented her vehicle for service for the first
time after purchase on 5/19/17 at 2742 miles. She was concerned that the
vehicle was pulling at highway speed. The concern was resolved by aligning the
vehicle steering. The Nissan factory warranty provides for an adjustment period
of 12 months or 12,000 miles to address such concerns that can arise after
delivery. The second visit was
on 6/23/17 at 3604 miles. The concern was creaking over bumps. The vehicle was
visually inspected for obvious issues and was then driven, utilizing an
electronic listening device known as “chassis ears”. This allows a tech to
pinpoint a noise to its source. The intermittent noise was isolated to sway bar
bushings. These bushing are made of a very hard rubber. When dry or, at extreme
temperatures, hot or cold, they will cause noise. The solution is to lubricate
these bushings with silicone spray lubricant. This is a normal maintenance
item, usually performed at oil change intervals. This same bushing design is
used on most vehicles today. After a test over bumps, the noise had been
resolved. An additional complaint related to a noise when turning was
presented, but no noise was duplicated.The third visit was prompted by the customer’s recurring
concern about the creaking noise over bumps. The car was presented 6/27/17 at
3680 miles. The technician was unable to duplicate the concern, the car was
driven by the technician and the service manager to confirm. There was no problem
found and no repair performed. The repair order documents a total of 5 miles in
testing, from 3680 to 3685. ABC Nissan referred this complaint to Nissan’s
District Technical Special. He scheduled a time to investigate at his next
dealer visit. The customer was later apprised of the date and time.On 8/10/2017 at 4761 miles, Ms. Hamilton presented the car
to be inspected by Nissan’s technical representative. He advised that the
vehicle was operating as designed. He could identify any noise and found no
defects. There was no repair to be performed. The car was driven a total of 6
miles at this visit, ending at 4767. While the factory representative stated
that the vehicle is operating as designed, that was not intended to infer that
it was designed to make noise. Rather, that under certain circumstance, the
vehicle may make variety of noises that is inherent to its mechanical nature.
This does not indicate a defect. Again, due to temperature and lubrication,
different noises may arise. As such, ABC Nissan would be precluded from
replacing parts to address any concerns, as the factory has deemed the car to
be operating under normal specification. Nissan Motor Corporation does not find
a warrantable issue with the car as such there is nothing to be fixed or
repaired. Any further concerns regarding this item would need to be referred to
the manufacturer consumer affairs department as it is not an issue with ABC
Nissan.
8/15/2017RE:Revdex.com dispute/HamiltonTo whom it may concern;Ms. Hamilton presented her vehicle for service for the first
time after purchase on 5/19/17 at 2742 miles. She was concerned that the
vehicle was pulling at highway speed. The concern was resolved by aligning the
vehicle steering. The Nissan...
factory warranty provides for an adjustment period
of 12 months or 12,000 miles to address such concerns that can arise after
delivery. The second visit was
on 6/23/17 at 3604 miles. The concern was creaking over bumps. The vehicle was
visually inspected for obvious issues and was then driven, utilizing an
electronic listening device known as “chassis ears”. This allows a tech to
pinpoint a noise to its source. The intermittent noise was isolated to sway bar
bushings. These bushing are made of a very hard rubber. When dry or, at extreme
temperatures, hot or cold, they will cause noise. The solution is to lubricate
these bushings with silicone spray lubricant. This is a normal maintenance
item, usually performed at oil change intervals. This same bushing design is
used on most vehicles today. After a test over bumps, the noise had been
resolved. An additional complaint related to a noise when turning was
presented, but no noise was duplicated.The third visit was prompted by the customer’s recurring
concern about the creaking noise over bumps. The car was presented 6/27/17 at
3680 miles. The technician was unable to duplicate the concern, the car was
driven by the technician and the service manager to confirm. There was no problem
found and no repair performed. The repair order documents a total of 5 miles in
testing, from 3680 to 3685. ABC Nissan referred this complaint to Nissan’s
District Technical Special. He scheduled a time to investigate at his next
dealer visit. The customer was later apprised of the date and time.On 8/10/2017 at 4761 miles, Ms. Hamilton presented the car
to be inspected by Nissan’s technical representative. He advised that the
vehicle was operating as designed. He could identify any noise and found no
defects. There was no repair to be performed. The car was driven a total of 6
miles at this visit, ending at 4767. While the factory representative stated
that the vehicle is operating as designed, that was not intended to infer that
it was designed to make noise. Rather, that under certain circumstance, the
vehicle may make variety of noises that is inherent to its mechanical nature.
This does not indicate a defect. Again, due to temperature and lubrication,
different noises may arise. As such, ABC Nissan would be precluded from
replacing parts to address any concerns, as the factory has deemed the car to
be operating under normal specification. Nissan Motor Corporation does not find
a warrantable issue with the car as such there is nothing to be fixed or
repaired. Any further concerns regarding this item would need to be referred to
the manufacturer consumer affairs department as it is not an issue with ABC
Nissan.
To Whom It May Concern: The attached documents are in response to complaint #[redacted] - [redacted]. Please let us know should you require anything further. Sincerely, Travis H[redacted]General ManagerABC Nissan[redacted]
To Whom It May Concern:
After receiving the letter Ms. [redacted] submitted to your organization, our General Sales Manager, William F[redacted], reached out to the customer to discuss her concerns. After speaking with one another, ABC Nissan committed to reimburse Ms. [redacted] for the cost of new...
tires she had purchased for her Nissan 370Z and provide her with a wheel alignment at no charge. We assured Ms. [redacted] that her satisfaction was very important to us, and apologized for any frustration she had to encounter trying to have her vehicle's issues addressed by our staff. She assured us that she is happy with the outcome of our meeting, and also comfirmed with our General Sales Manager that she attempted to retract the complaint with the Revdex.com after her issued had been resolved. ABC Nissan is happy to be able to have helped Ms. [redacted] with her concerns, and hope that she remains part of the Nissan family for many years to come.
Sincerely,
Travis H[redacted], Managing Partner
May 11, 2015To Whom It May Concern:Upon receiving Mr*** letter from your organization, we reseached the paperwork from his car deal and discovered that the customer had not been refunded his $down payment after the vehicle was returned to our store We appreciate Mr***
giving our dealership an opportunity to earn his business, and we apologize for the delay in returning his deposit back to him We have reached out to the customer to verify his address and have his check ready for ***, which will be sent once we hear back from him.Sincerely,*** ***General ManagerABC Nissan
To Whom It May Concern:
Mr. [redacted] was issued a refund check for the warranty products he purchased from our store in the amount of $1158.22, after he submitted a similar letter of concern to the Attorney General's office eariler in the month. Mr. [redacted] cashed his refund check on...
11/23/2015. As the customer has received and been paid his refund money, ABC Nissan considers this matter to be closed.
Sincerely,
Travis H[redacted]
General Manager | ABC Nissan
In response to the Generall Manager of ABC Nissan, he states...
that we were given the paperwork before we left the dealership, he also states that these documents were mailed to us 2 times, both statements are absolutely in true. Had we been given the paper's or had received them in the mail, I would not have contacted the Revdex.com. I did receive a phone call from the Finance Manager informing me that he was sending these papers by FedEx today, December 9, 2016, and that I would have to sign for them, as proof of actually receiving them. I want to thank you for finally getting a response to our problem with this dealership. [redacted]
Nissan is full of [redacted] to say the least! IF your "theory" that my vehicle was manufactured and designed to make noise in hot weather then please explain why it's intermittent during hot weather. And please explain why your technicians agree that they hear the noise but can't find the problem. Why then wouldn't they just say that it was "designed" to make noise!!!! Nissan why don't you try stepping out of your scripted box and listen to what I am saying because your responses and "theory" makes no sense WHATSOEVER and your just trying to avoid the issue instead of taking care of your customer. Oh and BTW, the whole theory of the car being designed that way is hogwash because I personally know other owners of the same make model and year vehicle that live right here in HOT Phoenix AZ and guess what??? Their car isn't squeaking! Your customer service has been rather unacceptable and definetly not geared to listen to the customer and take action. Common sense Nissan! Common sense!
To Whom It May Concern:ABC Nissan has mailed Mr. [redacted] a replacement check in the amount of $56.12, and have also included the tracking number for the certified postage so that he is able to track his envelope if needed. ABC Nissan offers our sincerest apology to Mr. [redacted], as his satisfaction is...
extremely important to our company. We encourage Mr. [redacted] to let us know if there are any problems receiving his reissued check, as we are happy to help ensure that that check was received as promised. Should Mr. [redacted] need further assistance, he is welcome to call our Accounting Controller, Steve L[redacted], at [redacted]Sincerely, Travis H[redacted]Managing Partner | ABC [email protected]
To Whom It May Concern: Mr. [redacted] came in to our dealership to have his truck looked at by our mechanics. Upon arrival he was quoted the price for diagnostic, as this was needed to have a technician diagnose his vehicle and submit an accurate documentation to the customer's...
Service Advisor. As Mr. [redacted] has a warranty on his truck, the diagnostic fee wouldn't have been charged on his final bill if the problems he was experiencing with his vehicle were due to mechanical failure. However, Mr. [redacted] had visible damage on part of his vehicle and if the problems were found to be a result of this damage, the customer's warranty would not have provided any financial assistance towards repair. Without doing a proper diagnoses, we would be unable to determine if the repair was warrantable and if the warranty company was going to waive Mr. [redacted] diagnostic fee. While we understand the frustration of dealing with vehicle repairs, ABC Nissan must handle each and every service as dictated by the factory and the extended warranty companies. Both of these entities pay for mechanical failure only, and do not provide payment if the repair needed was due to impact damage or damaged caused due to lack of proper maintenance of the vehicle. We are here and willing to assist Mr. [redacted] with any of his future vehicle needs in our Sales or Service Departments, but we cannot offer service on a vehicle at no cost until we are assured the warranty can cover any of the vehicles necessary repairs. Sincerely, Travis H[redacted]Managing Partner | ABC Nissan[redacted]
To Whom It May Concern:[redacted] was contacted on September 11, 2015, to discuss her experience with our dealership. We apologized for any inconvenience she encoutered with our staff, or due to the time it took to review numbers on the vehicle she was considering trading in to purchase...
a new Nissan. [redacted] was offered a $25 gas card as well as a $100 Visa gift card, as we hope that she recoups her time by enjoying a night out to dinner on [redacted]. Her feedback is very much appreciated, as it allows us to grow and become more efficient as we help help our customers. Again, we appreciate [redacted]'s business and hope that she remains part of the [redacted] family for many years. She is encouraged to contact us with any futher questions or concerns.Sincerely,[redacted]Executive Assistant to the General Manager[redacted]
8/15/2017RE:Revdex.com dispute/HamiltonTo whom it may concern;Ms. Hamilton presented her vehicle for service for the first
time after purchase on 5/19/17 at 2742 miles. She was concerned that the
vehicle was pulling at highway speed. The concern was resolved by aligning the
vehicle steering. The Nissan factory warranty provides for an adjustment period
of 12 months or 12,000 miles to address such concerns that can arise after
delivery. The second visit was
on 6/23/17 at 3604 miles. The concern was creaking over bumps. The vehicle was
visually inspected for obvious issues and was then driven, utilizing an
electronic listening device known as “chassis ears”. This allows a tech to
pinpoint a noise to its source. The intermittent noise was isolated to sway bar
bushings. These bushing are made of a very hard rubber. When dry or, at extreme
temperatures, hot or cold, they will cause noise. The solution is to lubricate
these bushings with silicone spray lubricant. This is a normal maintenance
item, usually performed at oil change intervals. This same bushing design is
used on most vehicles today. After a test over bumps, the noise had been
resolved. An additional complaint related to a noise when turning was
presented, but no noise was duplicated.The third visit was prompted by the customer’s recurring
concern about the creaking noise over bumps. The car was presented 6/27/17 at
3680 miles. The technician was unable to duplicate the concern, the car was
driven by the technician and the service manager to confirm. There was no problem
found and no repair performed. The repair order documents a total of 5 miles in
testing, from 3680 to 3685. ABC Nissan referred this complaint to Nissan’s
District Technical Special. He scheduled a time to investigate at his next
dealer visit. The customer was later apprised of the date and time.On 8/10/2017 at 4761 miles, Ms. Hamilton presented the car
to be inspected by Nissan’s technical representative. He advised that the
vehicle was operating as designed. He could identify any noise and found no
defects. There was no repair to be performed. The car was driven a total of 6
miles at this visit, ending at 4767. While the factory representative stated
that the vehicle is operating as designed, that was not intended to infer that
it was designed to make noise. Rather, that under certain circumstance, the
vehicle may make variety of noises that is inherent to its mechanical nature.
This does not indicate a defect. Again, due to temperature and lubrication,
different noises may arise. As such, ABC Nissan would be precluded from
replacing parts to address any concerns, as the factory has deemed the car to
be operating under normal specification. Nissan Motor Corporation does not find
a warrantable issue with the car as such there is nothing to be fixed or
repaired. Any further concerns regarding this item would need to be referred to
the manufacturer consumer affairs department as it is not an issue with ABC
Nissan.
I was just wondering the status of my $25 gift card for testing driving at the tent event
8/15/2017RE:Revdex.com dispute/HamiltonTo whom it may concern;Ms. Hamilton presented her vehicle for service for the first
time after purchase on 5/19/17 at 2742 miles. She was concerned that the
vehicle was pulling at highway speed. The concern was resolved by aligning the
vehicle steering. The Nissan...
factory warranty provides for an adjustment period
of 12 months or 12,000 miles to address such concerns that can arise after
delivery. The second visit was
on 6/23/17 at 3604 miles. The concern was creaking over bumps. The vehicle was
visually inspected for obvious issues and was then driven, utilizing an
electronic listening device known as “chassis ears”. This allows a tech to
pinpoint a noise to its source. The intermittent noise was isolated to sway bar
bushings. These bushing are made of a very hard rubber. When dry or, at extreme
temperatures, hot or cold, they will cause noise. The solution is to lubricate
these bushings with silicone spray lubricant. This is a normal maintenance
item, usually performed at oil change intervals. This same bushing design is
used on most vehicles today. After a test over bumps, the noise had been
resolved. An additional complaint related to a noise when turning was
presented, but no noise was duplicated.The third visit was prompted by the customer’s recurring
concern about the creaking noise over bumps. The car was presented 6/27/17 at
3680 miles. The technician was unable to duplicate the concern, the car was
driven by the technician and the service manager to confirm. There was no problem
found and no repair performed. The repair order documents a total of 5 miles in
testing, from 3680 to 3685. ABC Nissan referred this complaint to Nissan’s
District Technical Special. He scheduled a time to investigate at his next
dealer visit. The customer was later apprised of the date and time.On 8/10/2017 at 4761 miles, Ms. Hamilton presented the car
to be inspected by Nissan’s technical representative. He advised that the
vehicle was operating as designed. He could identify any noise and found no
defects. There was no repair to be performed. The car was driven a total of 6
miles at this visit, ending at 4767. While the factory representative stated
that the vehicle is operating as designed, that was not intended to infer that
it was designed to make noise. Rather, that under certain circumstance, the
vehicle may make variety of noises that is inherent to its mechanical nature.
This does not indicate a defect. Again, due to temperature and lubrication,
different noises may arise. As such, ABC Nissan would be precluded from
replacing parts to address any concerns, as the factory has deemed the car to
be operating under normal specification. Nissan Motor Corporation does not find
a warrantable issue with the car as such there is nothing to be fixed or
repaired. Any further concerns regarding this item would need to be referred to
the manufacturer consumer affairs department as it is not an issue with ABC
Nissan.
To Whom It May Concern: The attached documents are in response to complaint #[redacted] - [redacted]. Please let us know should you require anything further. Sincerely, Travis H[redacted]General ManagerABC Nissan[redacted]
To Whom It May Concern:
After receiving the letter Ms. [redacted] submitted to your organization, our General Sales Manager, William F[redacted], reached out to the customer to discuss her concerns. After speaking with one another, ABC Nissan committed to reimburse Ms. [redacted] for the cost of new...
tires she had purchased for her Nissan 370Z and provide her with a wheel alignment at no charge. We assured Ms. [redacted] that her satisfaction was very important to us, and apologized for any frustration she had to encounter trying to have her vehicle's issues addressed by our staff. She assured us that she is happy with the outcome of our meeting, and also comfirmed with our General Sales Manager that she attempted to retract the complaint with the Revdex.com after her issued had been resolved. ABC Nissan is happy to be able to have helped Ms. [redacted] with her concerns, and hope that she remains part of the Nissan family for many years to come.
Sincerely,
Travis H[redacted], Managing Partner