Primo Water Corporation

Review: Hello,I have recently discovered upon trying to return a few 5 gallon Primo water jugs for the deposit of $5.00 that I was originally charged for at the retailers (Lowes in Surprise and Walmart) does not refund deposits taken for the jugs. I originally purchased the bottled water at both retailers for $11.50. Thats $5.00 for the deposit plus 6.50 for the water = $11.50.When I contacted Primo Water Corporation they stated that they only refund $1 per jug. and that I would need to fill the forms available on their website and go to the kiosk at the local retailer to return the bottles and receive a tickets for each ones returned.http://www.primowater.com/Master-Page-2/Bottle-Credit.aspx My issue is this. If I originally paid $5.00 for a deposit, why am I only able to get $1.00 back?This was certainly not the case where I originally lived back in Illinois.The retailer Home Depot refunded me the entire amount of the deposit no questions asked.This is a MAJOR" ripoff in my opinion and needs to be investigated.Your help with answers would be much appreciated.Thanks in advance,Wayne PereDesired Settlement: Primo Water Corp should refund the original/full deposit of $5.00 for each bottle returned.10 bottles x $5 deposit each = $50.00Not only the $1.00 each as proposed by Primo Corp.

Review: Primo Water offered a voucher on Living Social for their Flavor Station. A month after the promotion Primo sold the product to Cuisinart and customers who purchased the product can no longer use it because Cuisinart has changed it and the new components are not compatible. The Primo website still states that customers can purchase the Flavor Station accessories at Lowe's. This is not true. Lowe's no longer carries the product and hasn't carried it for months because it was unsuccessful. Primo has stopped taking customer questions on their website and Facebook page regarding the Flavor Station. The phone number to call customer service is no longer in service. I am very upset because I paid for a product that I expected to be able to use for a long time and instead was only able to use it for one month.Desired Settlement: I want my current product to be replaced with the new Cuisinart product free of charge or a refund for the purchase price of the original product.

Business

Response:

Dear [redacted]