Primo Water Corporation

Review: Primo Water offered a voucher on Living Social for their Flavor Station. A month after the promotion Primo sold the product to Cuisinart and customers who purchased the product can no longer use it because Cuisinart has changed it and the new components are not compatible. The Primo website still states that customers can purchase the Flavor Station accessories at Lowe's. This is not true. Lowe's no longer carries the product and hasn't carried it for months because it was unsuccessful. Primo has stopped taking customer questions on their website and Facebook page regarding the Flavor Station. The phone number to call customer service is no longer in service. I am very upset because I paid for a product that I expected to be able to use for a long time and instead was only able to use it for one month.Desired Settlement: I want my current product to be replaced with the new Cuisinart product free of charge or a refund for the purchase price of the original product.

Business

Response:

Dear [redacted]