Primp Hair Studio

Georgia M[redacted] is the stylist who cut my hair. Recovering from Cancer my hair has suffered greatly due to medications and Radiation. I've always had very long hair. Prior to seeing Georgia I had it trimmed 4" in January elsewhere, bringing my hair up to my waist. However, my hair loss remained pretty substantial. I know it needed to be cut shorter, but I was thinking another 4"; Georgia said 5" would be better. Anyway I settled on 5" within myself, however it turned out to be 7" - a good 2" shorter than we talked about. My primary concern was having my top cut shorter, as it had grown out being hospitalized so long plus rehab plus an earlier procedure in May. Starting January my top had grown to the point I pulled it back securing it with hair pins. I really wanted to get rid of those hair pins and get some style back. I knew what it would take to make me feel better about myself.
The result is hair much shorter than I agreed to plus my top remains the same, and I kept asking about my top. She kept saying, "I'm not done with it yet." She ended up combing my top to the side, it naturally hung in my face & she said that I'll just have to get used to that. My thought was I'll just go to someone else for my top not realizing at that time just how short my hair really was. She never did turn me around with a mirror in hand to see my back. My referral to Georgia said I could trust her, so I did. After leaving & within a very short time I realized that I couldn't reach my hair when reaching back to touch it. When I got home, I measured with a ruler & mirror to see just how short it was - 7" shorter. That 2" difference makes a HUGE difference to me. I'm terribly upset as I mentioned to Georgia that several years ago a hair stylist cut my hair terribly wrong & it took a good 2 years to recover from that. Well, I'm now going to have to grow 2 years again. I called Georgia to let her know how I feel, and she called back saying very curtly that she apologized & she did the best she could! I said that doesn't help me, and I'm right back where I was when I walked into the salon except my hair is far, far shorter than it should be. She said, "It'll grow back!" I said it all boiled down to her not listening. I even gave her a card with my picture showing how my top should be. She did not even offer to have me come back in and cut my top the way I want. I'm not sure I would have done that had she offered, but it would have helped me feel a little better. All she did say was its best we go our separate ways...... She just flat didn't listen, and instead of feeling better about myself, I've paid a high price for heartache. Instead of listening, she's added to my struggle for recovery. I'll get over it with a LOT of time; she's left me no choice. As I told her in the beginning, it's better to cut less because more can always be taken off later - you just can't put it back on once it's cut.
While there I was also hurt by comments she made when I said my hair used to be much longer. She was sarcastic about my hair length and my heritage, Native American, which I didn't appreciate. "Why would you want to do that?" (grow my hair so long). It doesn't matter why - that took me back. I answered "culture, heritage" (thinking I wanted to and it's none of her business why). Your hair always been black? Yes. Because of Native American? Yes. These comments were not said in a positive light. Throughout my life I've learned well the difference between curiosity, which is always welcome, and sarcasm. Her tone was the latter. Calling her later I said I didn't appreciate her questions/comment @ my heritage. When she called back, she insisted that was not the case, but it definitely did not feel that way. Also she kept taking pictures without asking me nor did she show them to me. Made me very uncomfortable. I've since asked that these pictures be deleted, but have a feeling I'll never hear from anyone. Her lack of care & concern - pretty sad overall. I'm sorry I went to her.
Five days later, the 16th, I get a call from the salon from Sarah asking what they can do - at this point nothing. Once hair is cut, there is nothing that can be done. She said she's so sorry and talked with Georgia explaining, as I understand, that she needs to listen & do what customers want versus what she wants. However, thanks to Georgia that has not been the case for me, and I feel far worse. I wish I had gone to Great Cuts or someplace like that. I do believe I would have had a far better outcome.