Primus Telecommunications Group, Incorporated

Review: Lingo charged said amount on my credit card 1 month after my account had been closed, the device had already been returned.

Aug. 22, 2012 - canceled my account and mailed the Lingo router to the Returns Dept in [redacted], Texas. USPS confirmed delivery on Sept. 1.

Sept. 18, 2012 - my account was canceled for the 2nd time after I disputed their charge of $34 for alleged monthly bill when they advertised that the first month was free and I canceled my account after only using it for 2 weeks.

Oct. 16, 2012 - saw that Lingo charged my credit card $12.22. Cust. rep tells me it's for the Return Label fee and that she would reverse the charge after I send the tracking number. I did so 2 days later, but then cust. rep tells me she can only reverse $9 of the $12 since the balance was for fees and taxes. Made no sense, why was I being charged for a Return Label that was NOT mentioned at the time I returned their device? Then promised one thing but tells me another thing later? And why charge my card when I had already canceled my account?Desired Settlement: Refund $12.22. Permanently Close my account. Erase my credit card and my phone number from their database. Stop their telemarketers from calling me.

Business

Response:

[redacted],

This serves to confirm your Lingo account was fuly closed on September 18th 2012.

The October 13th 2012 invoive was in the amount of $ 12.22 and a payment in the same amount was processed on October 15th 2012. We agreed to waive the fee, and a credit card refund of $ 12.22 was processed on October 26th 2012.

[redacted], kindly be asusred that your account is fully closed. Should you have any related concerns or questions, kindly contact us at [redacted] or by email at [redacted]

Sincerely,

Executive Response Representative

Lingo/PTGI

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This is a case of fraud. My father lives at the address supplied on the bill attached. He received a bill from Primus Telecommunications for an invoice period of 01/10/14-02/09/14 for long distance service. The bill was in my brother's name. The services are for the phone number of ###-###-####-which is my land line. I live in a city-- about an hour and a half from my father's address.I called ###-###-#### and spoke with 3 representatives that stated that [redacted] authorized the services. I explained that [redacted] did not live with me, or my father and he is in no way authorized to do anything on my behalf. My brother did not authorize this-- I can provide you with his phone number. I asked where the documentation was that authorized this change -- Primus could not locate any.I did call [redacted], who has been my carrier-for local, long distance and internet- for 16 and a half years. The calls that Primus is billing for were covered through my unlimited long distance through [redacted]. Total Due- $15.36Primus Customer Service - ###-###-#### Call center is based in the PhillipinesDesired Settlement: Primus stated I could cancel their services at any time-- but that I'm responsible for the $15.36. I am not paying for services that are already covered through [redacted] especially since no authorization documentation can be provided to me. This is fraud.

Business

Response:

Hello,

We have thoroughly investigated this complaint and hereby provide the following information:

There was no Primus Telecommunications account number provided on the complaint form.

Consequently, we performed a search on the 411 website for the service telephone number provided. Our search confirmed that the number (###-###-####) belongs to [redacted] at the same address as the one provided on the complaint form. However, the 411 website also revealed that two other names are associated with that number, they are: [redacted] and [redacted].

With this information, we were able to search these two names into our database. This is how we were able to locate account number [redacted], belonging to [redacted]. The address on the account is also different.

The notes of the account confirm that on January 22, 2014, Primus received the letter of authorization dated January 22nd, 2014 and signed by [redacted]. This confirms that **. [redacted] provided the required information to set up an account and confirmed with his signature. **. [redacted] provided Primus with telephone number ###-###-#### for service.

On February 18th, **. [redacted] contacted our Customer Service department to dispute the account and requested cancellation. The account was cancelled that same day.

Since the account belongs to **. [redacted] and not to [redacted] is not responsible for the invoice. Additionally, due to the Privacy policy, Primus is not authorized to credit, cancel or discuss account details with anyone other than the actual account holder, in this case being **. [redacted].

Primus considers this matter resolved as [redacted] has no authority on the account. Since **. [redacted] is the one who requested service on her number, this matter should be resolved between those two parties.

Sincerely,

Executive Response Representative

Primus Telecommunications.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I have not lived at the [redacted], Ohio address for over 20 years. The [redacted] is my LANDLINE. You may check [redacted]'s records. They are my current phone carrier. Prior to [redacted], it was [redacted], which was purchased by [redacted]. I have lived at my current address for 17 years-- [redacted] have ALWAYS been my phone carrier. I called [redacted] when the first bill was sent to the [redacted] address to clarify with them if anyone had made any changes to my long distance service. [redacted] with [redacted] stated that [redacted] is still my carrier for ALL phone and internet services.Primus claims they have an authorization form from [redacted]. They do not state which [redacted]. My father is [redacted] Sr. My brother is [redacted] has not lived at the [redacted] address for over 25 years. And again, how can a person authorize a change to my phone carrier that has no right to make any changes? Have they shared the letter of authorization with you? Primus told me they received the authorization via voice over internet. They also told me they would fax the documentation to me. I never received anything from them to explain this change. They also state that [redacted] called in on February 18th. That call was placed by me-- not my brother or father.The 411 record I'm going guess Primus accessed is attached to my response. It's the first search result. The search is not accurate, as my phone number does not call the [redacted] home, and neither my father nor my brother are listed with [redacted] as authorized members on my ###-###-#### phone account. They never have been, and they never will be. The 411 search lists my mother's name as well. She has been dead for over 3 years. How can a company simply respond with "we performed a 411 search and can see the information, so therefore, it's accurate." It's ridiculous. THIS IS FRAUD!!!!!! I attached a second search. I searched under my husband's name. As you can see, I'm also listed under that search. There's erroneous information in this search as my husband has never lived in [redacted]. My brother is also listed as living with me in [redacted]. My brother has never lived in [redacted]. This proves my point that you can not trust what is listed on the internet as truth. I'm embarrassed to be telling a large corporation as Primus this information. I would have to believe they have a better mechanism for attesting that something is valid instead of resorting to 411 searches.Primus states due to privacy laws, I have no right to view any information or make any changes to the arrangement in place. THIS IS MY LANDLINE LINKED TO MY ADDRESS IN [redacted] OHIO. This is not the phone number for the home in [redacted]. There is no landline in that home. [redacted]'s landline number is ###-###-####. If you do a reverse search on the ###-###-#### phone number, you will see multiple address listings for that phone number.This has been beyond frustrating. We did not authorize Primus for any services to any phone numbers that are tied to our homes. Not me, not my husband, not my father, and not my brother. They need to rectify this immediately-- thank you.

Regards,

Business

Response:

Hello,

Our position in this matter remains.

We again reiterate that [redacted] is not responsible for the invoiced amount.

Again, Primus may not discuss this account with anyone other than the account holder. [redacted] is not an authorized user of this Primus account.

Sincerely,

Executive Response Representative

Primus Telecommunications.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is my phone number. How can you not rectify a matter or discuss/provide the LOA when the number is mine?

Review: The phone was delivered a week later than it was said. When it arrived it did not work, they did not give me a phone number when they said they would. When I spoke to them they gave me the run around and when I talked to technical support I was talked to like a dog and not a human being. This happened two times.Desired Settlement: I want my $9.99 cents back

Business

Response:

Hello,

This serves to inform you we were not successful in locating an account with the information provided. We emailed the customer asking for more information and we didn't receive a reply.

If you receive more details regarding this complaint, please inform us.

Sincerely,

Executive Response Representative

Lingo

Review: Sales person from Lingo Telecom keeps calling my Cell phone ###-###-#### from unknown number and try to sell me their service even when told not to.

Sales person from Lingo Telecom keeps calling my Cell phone ###-###-#### from unknown number and try to sell me their service even when told not to multiple times. None of the techniques that I tried worked so far being nice, being sarcastic or irate. I even informed them that it is illegal to call someone's cell phone with salescalls. These calls need to stop.Desired Settlement: Lingo telecom should stop calling my cellphone. It's listed in the national do not call list. And it is illegal to call someone's cellphone with sales calls to begin with.

Business

Response:

Hello,

We sincerely apologize to **. [redacted] for the sales calls he has been receiving on his cell phone.

Please rest assured an urgent message has been forwarded to the appropriate department who have confirmed that **. [redacted]'s contact information has been removed from all calling lists.

We trust that the aforementioned information satisfactorily resolves this complaint.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: I changed my VOIP service after being a customer for about 8 years. Their policy online and in an email after I cancelled my service with Lingo indicated I only would owe a $75 fee if I had been a customer since Sept 2010 or more recently (I have been their customer since 2004). They mailed me a return shipping label and requested that I return their equipment which I did promptly. They later tried to charge my credit card the $75 fee and they would have been successful if my card hadn't already been cancelled due to an unrelated fraudulent charge). Lingo retained a collection agency to seek payment from me of their unauthorized $75 charge. I had to spend a long time researching Lingo's policy and then create a response to their claim. I also had to dig through and find the emails from Lingo etc. that I forwarded to the collection agency.Desired Settlement: Cease collection attempts as I have already performed more than the Lingo terms require and their final invoice to me indicates I have no unpaid service fee (only the invalid $75 equipment return fee). I returned the equipment using their own provided return shipping label.

Business

Response:

Hello,

We give you confirmation that the disputed fee of $75.00 has been credited.

We have advised our Collections department of the credit. [redacted] will no longer be contacted.

We give you confirmation that the account is closed with a $0.00 balance.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Review: [redacted] used to call me every single day in the month of Jan.2013. I told him so many times that I do not want to use their services. Then he said me to try their services for trial period, he said, he will send me their device to connect it with my cable services. He asked me to give him my debit card no to charge only for their device for usd5.70

Only and he also confirmed that only for that chugs he will use my debit card.

After two weeks I received their device. But I have never used/connected with my cable services. When I checked my bank a/c , I noticed that there is a debit for usd37.06 in my a/c. Immediately, I called their [redacted] office, and [redacted] picked the phone and when I was talking to him, he did not even let me complete the conversation and hung up tithe phone. I than called again, another person named [redacted] picked up the phone and he also was so rude to me, then I told him that "is this the way you talk to the cusrtomer?" He also, then hung up. Again I called to their customer serv no. [redacted] another lady named [redacted] picked up, I explained her the problem, she transferred me to accounting area where I spoke to [redacted] ( this was on 3/3/13) and she said that she can not refund me, because it was ki the contract. Idonot have anything in writing. All this conversation happened over the phone.

Then I sent several emails to their customer services and also told them to cancel my a/c. They says that my billing cycle I ends on March 25, so my a/c will be cancelled on March 24,2013. Whereas on march 3rd, [redacted] has confirmed me that cancellation of a/c no.[redacted] under their conf.no. [redacted]

Business

Response:

March 22nd 2013

Review: Keep getting calls offering me their service even though I have told them numerous times that I am not interested.Desired Settlement: Please have them calling my home and cell number.

Business

Response:

Hello,

We apologize to [redacted] for the calls he has been receiving.

We have removed the contact numbers provided from our contact lists.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just hope that they keep to their word.

Regards,

Review: The product I recevied was ordered 3/14/2013 and was return to the shipping adress from [redacted],NY [redacted]

by USPS and was delivered 5/30/2013.

An E-mail was sent to customer service that the product was return and should arrived on 5/30/2013.

in June they sent me an e-mail telling me that my credit card had expired and need to be updated.

I return the e-mail telling them that the product was return,and they insis on me paying for service that the product

was return.

Lingo Aka Primus Telecommunication Group inc should check with the shipper at [redacted],NY [redacted] thats were it came from and thats

were it was return by usps and they comfirm the delivered date 5/30/2013.Desired Settlement: My desired outcome is for Lingo aka primus to confirm with their shipper and not keep on trying to bill me.

Business

Response:

Review: We received the device many months ago and decided we did not want it. The device was never open or used. I returned it right away via the post office. I did not notice they were still charging my credit card monthly. My husband received a call from them on his cell phone [redacted] and he told them this device was returned along time ago. He told them he was going to contact the Revdex.com.

Today I attempted to call them from my office to resolve this and they would not talk to me from this telephone number. They asked me my pin number but it was not any of the two numbers that we regularly use. They refused to talk to me further even though I knew all the information on this account. I told him I would call me credit card service.

. I call me husband and told him to call them from his cell phone which is the number they tell me is associated with this account and they would not answer the phone even though they are a 24 hour service company. They seem to not answer as they know we are disputing the charges.

We assumed since we returned the merchandise unopened they knew we cancelled the service as we did not start it. We did not think they would still be charging us. It was not until I looked at the statements that I realized they having been charging us all along.Desired Settlement: We would like to refunded for the months they are charged us as we never used their service and returned the devise immediately. They charged us for at least 3 months November, December and January.

11/30/2012 $33.88

12/31 2012 $33.67

1/29 2013 $33.88

Thank you for your consideration.

Business

Response:

Hello,

We wish to inform you that customers are required to contact us to request cancellation.

Since the service was not used, we will refund the full amount billed in the amount of $139.35; a refund will be processed in the next few days to [redacted]'s credit card.

Should you have any related concerns or questions, kindly contact us at [redacted] or by email at [redacted]

Sincerely,

Executive Response Representative

Lingo/PTGI

Review: I terminated service with this phone service company on 17 July 2013 after several years being a customer. They provide VOIP international phone service.

The request for termination was done by phone call and followed up by email on that date. The company started a series of delaying tactics to prevent closing the account. In August my credit card was charged again for another month of service, $30.78. I disconnected my internet service on 17 July and did not use their service anymore after July. They even admit to this and no calls were made. I was told that in July I did NOT speak to a supervisor, an only a supervisor may accept to terminate the service with a customer. I never had a long term contract with them either. More follow up calls revealed that they wanted back an interface cable with voip modem but would not provide me with an address where to send it (part of their stallings tactics). I was told they would mail me a prepaid UPS label and that I should be only using that method of return (more delaying tactics). THe UPS label never came until September. Instead I found their return address on the web from other people with the same complaints as mine. I sent the items back in August certified USPS mailing (they received it in August). They still billed me for the prepaid UPS label $12, even though I already paid for the shipment myself. I filed a complaint/appeal with my credit card, and after a month's review, they credited my account for the shiiping and service fees for August 2012. I cancelled my credit card to prevent them from rebilling me after receiving the credit. Now I have been receiving threatning calls, emails and letters stating that they will turn over the disputed amount to a collection agency. The amount is for $30.78. There is no mention of the $12 UPS label anymore.Desired Settlement: My credit card company already settled the matter in my favour by approving both credits. This company needs to stop using these tactics and to stop harrassing customers in the same situation as me.

Business

Response:

Hello,

We give you confirmation that [redacted]'s Lingo account is closed with a $0.00 balance.

The disputed amount of $30.78 has been credited.

We trust that this information satisfactorily resolves this complaint.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In January we transferred our household VOIP telephone service from Lingo to another carrier. In February I had communicated to Lingo representative to cancel my account given our shift to a new provider. Since February Lingo has continued charging my bank account the $39 monthly fees even when we had ceased using their service. As of July I had to decline payments to Lingo (for July and August) wherein I have communicated to them that they have failed to cancel my account and its a gap on their end that their customer service did not honor my request to cease service in February. I had requested Lingo to provide a refund of the monthly fees for February through June for which they have already charged my account.

Lingo customer service and account management teams have been extremely unhelpful and more so have harassed me with multiple calls midweek during normal office hours disrupting my work at the office with no resolution to my refund request. The account management team has not been understanding or helpful whatsoever of my situation caused due to the shortcomings in Lingo's overall customer service inadequacies.Desired Settlement: Shall appreciate it if Lingo can please refund me the monthly fees from February through June. During which I have not used their services whatsoever and during which I have incurred these charges ($190.25) and drop their pursuit of July and August fees ($76.10) - a total disputed amount of $266.35.

Business

Response:

Hello,

We give you confirmation that Lingo has agreed to refund the customer the amount of $191.25 and credit the July and August invoices.

**. [redacted]'s Lingo account is now closed with a $0.00 balance.

We trust that this resolution is satisfactory.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: I have canceled their poor VoIP service on March 12, 2013. The VoIP service was turned off and I am not able to use it. Yet, I will be billed for the whole of the month, not just until it was turned off.

I am paying for a service that I cannot use. I can understand but wouldn't agree if they said they didn't prorate but left the service on until the end of the billing cycle. But, they try to milk every last penny out of the customer.Desired Settlement: I would like to be refunded the amount of money I was charged from March 13 though the end of the billing cycle.

Business

Response:

March 22nd 2013

Review: In dec 2011 I transfered services fom lingo to [redacted], an email confirmation was sent to [redacted] on Dec 30th @ 22:30:56 comfirming the cancellation and the disconnection of the number. since dec 2011 Lingo has been charging me a monthly service fee for the account. when I called them they said that I had to call and cancel. since [redacted] had my permission to do the cancellation and was successfull with that, what was lingo charging me for for a whole year and 3 months? I have done transfers from many carriers to the other and I never had this problem. my understanding is that since the number is transfered or disconnectd , the whole account should be closed.

I was paying the monthly service for a whole 15 months for an account that is transfered and for a non existant number.

I am requesting a full refund for the whole time this account has been disconnected.I think that these techniques are very unethical and are just another way to pull and steal as much money from the consumers.

thanksDesired Settlement: I would like a refund for all the months this account has been transfered ansd disconnected

Business

Response:

Hello,

This serves to confirm that [redacted]'s account was cancelled on February 9th 2013, he called us to request cancellation.

We refer you to our terms of use, which can be found on our website www.lingo.com section C. Disconnect Fee 2. For all Customers, cancellations will only be accepted via phone through Lingo’s Account Management Department at the toll-free number listed on the first page of your invoice, and will be effective upon the date that you cancel with a Lingo Account Management Representative. You will be given a cancellation confirmation number by the representative. Service cancellation requests by mail, e-mail, fax, equipment return, or any other form of non-telephonic communication requests will not be accepted. Lingo’s Account Management Department is open from Monday to Friday between 9 a.m. and 9 p.m. EST, and Saturday and Sunday between 9 a.m. and 5 p.m. EST. Lingo does not schedule cancellations for a future date. Monthly charges for Service cancellations that are made during a billing cycle will not be pro-rated.

Since we were contacted in February we will not refund the charges billed and we refer you to our terms of use, section V. Payment Obligations.

J.If you dispute any charges, you must notify us in writing at [email protected] or at the address below within thirty (30) days of receiving your credit or debit card statement. If you do not notify us in writing in a timely manner, you agree to waive any right to contest such charges.

We consider this matter resolved. Should you require assistance going forward, kindly contact us at [redacted] or by email at [redacted]

Sincerely,

Executive Response Representative

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: when I called on february to see what's going on, I was then made aware that I am still being charged, I had no idea that for 15 months I was still paying for a service that was transferred. Again in dec 2011 I gave my consent to [redacted] to contact lingo and transfer services and cancel the account on my behalf, which they did. now on dec 30th 2012 @ 22:30:56 a confirmation e-mail was sent from lingo to [redacted] giving permission to transfer my number as well as cancelling and disconnecting the account.

since then, lingo kept charging me for services that were cancelled and disconnected (accepted by lingo), and for a phone line and number that are no longer serviced by lingo, and are serviced by [redacted]. if the number has been transffered to [redacted] on dec 30th, what was your company charging me for? if you approved the transfer and acknowleged that by an email, what were you charging me for all 15 months??

I understand that as any business, you have rules and regulations, however I dont think that any law would allow such behavior. if the number wasn't transfered, I would understand that I should pay, but the number was approved to be transfered by your company on dec 2012 and you sent a comfirmation email to [redacted] acknowledging the transfer and disconection of the number, then why did you keep charging me?

Regards,

Review: I had LIngo telephone service for over 2 yrs and they used my credit card to bill and collect my monthly charges (paid 1 month in advance). My telephone number was 512-861-2225. I recently subscribed to a [redacted] Cable bundled package which included phone service. I went through [redacted] and had my phone number ported from Lingo to [redacted], the port was complete on 10 Oct. [redacted] told me I needed to do nothing, that they would handle canceling my service with Lingo (by porting the number). On 10 Oct Lingo charged me for the monthly service $36.93. I figured that would be my last bill even though I thought I had ported the number on time. However, again this month (10 Nov) they charged my credit card again ($36.93). I contacted Lingo Customer Care on 13 Nov and asked them to apply a credit to my account, but they refused stating that I never canceled my service and since I was past the start date of my billing cycle (which is 10 Nov) that they could not issue a refund. I told them that I've not used their service for over 5 weeks as the number was ported. They told me that was correct, but their service is a subscription and until I called and cancelled I was going to be charged. I contacted the FCC and also filed a complaint. The technician agreed that once my number was ported that my account should've been closed. I think this is a bit unscruplous for a business to charge people for a service they no longer provide, or can use because they no longer have the number.Desired Settlement: $36.93

Business

Response:

Hello,

Primus previously responded to a complaint filed with the FCC.

We hereby reiterate our position:

To whom it may concern,

Review: I have been a [redacted] customer for many years, but when I cancelled was haunted with a false device charge of $75. My experience shows this company is logistically incompetent at best and malintended at worst, and I would strongly advise against anyone doing business with them.

Details: In 11/2012 I cancelled my accounts [redacted] and [redacted]. Verbal assurance, "you're done, no charges". Letter a few days later, "return the devices or we'll charge you". I used prepaid UPS tracking number #[redacted] to return the devices from the 2 accounts (and left a second tra#[redacted] unused). Mayhem. They expect one package = one device, and by God, that's how it will be recorded. After much e-mail, it is finally straightened out and they admit receiving both devices. Three weeks later, a new letter " we charged you $75 for a missing device". Their internal systems are as poor as their logistics management!

No resolution since then.Desired Settlement: 1. Refund of $75

2. Apology

3. Stop communicating verbally and per e-mail that no device returns are expected and charges apply to customers of at least 12 months, while actively pressing for the opposite.

Business

Response:

Hello,

We have verified both account and hereby confirm the following information:

Account: [redacted] is now closed with a $0.00 balance. The refund of $75.00 was processed on February 24th.

Account: [redacted] is also closed with a $0.00 balance. This account was not charged the $75.00.

We sincerely apologize for any inconvenience or confusion this situation may have caused you.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Before having any issues with the company I was a customer for six years however just recently the company began giving me problems. A woman named as [redacted] working in the management department was helping me with a plan (Worldmax, which I already had) that was said to have unlimited minutes to eighty countries including Bangladesh. However, I was charged extra for those calls, to be precise I was charged $159.26 for November and then $157.78 for December. But the initial charge was supposed to be $9.99 plus tax a month for three months and then $20 a month until as long as I stayed with them. This is outrageous and a complete fraud, clearly I am being overcharged for a service that claimed FREE UNLIMITED CALLING!! Once I called after being overcharged they claim that there were only 1800 minutes free and then the rest was charged. Clearly this was false advertising and this company is playing games with several people across the world.Desired Settlement: I would like to get a refund for the two months of the cost of which was 159.26 for Novemeber and then 157.78 for December. If the cost can be changed to $20 a month for those two months then I will be satisfied.

Review: Refund not honored

I cancelled my account in June 2013. I was told to return my telephone equipment within 14 days and I would not be charged the $75. I did not send in time and was charged the $75, once I was charged, I reached out to the Customer Care department, who advised that even if I return now, I would receive a refund for the $75. I returned the item on 10/7/2013, and still have not received refund. I called Customer service for the past 2 weeks and have been hung up on, ignored, and flat out argued with. This is unacceptable, and bad customer serviceDesired Settlement: All I want is my refund for $75

Business

Response:

**. [redacted],

This serves to confirm the $ 75.00 refund was processed on October 28th 2013 to your credit card.

**. [redacted], should you require assistance going forward, I can be reached at ###-###-#### or by email at [redacted]

Sincerely,

Executive Response Representative

Review: Returned Lingo Device as instructed - Denied $75 Service Fee Refund

In July 2013, I cancelled my service with Lingo and was told a shipping label would be sent to me to return the Lingo equipment. That label did not come and I was charged a $75 fee for not returning the label. On Sept. 7th, 2013 I sent an email informing Lingo that I have not received a label. I did not get a response, and sent another email on Sept. 12th indicating that I needed a label sent to me. I got a return email with the following:

Dear [redacted],

Thank you for contacting Lingo Customer Care. My name is [redacted] and I am happy to be assisting you with your account number [redacted].

I'm sorry to hear you're having such trouble with the return label. I have added the return address below. When you return the device please keep the

tracking number so that we can verify the equipment return. Once we have confirmation of return we will be able to credit the $75.00 charge if needed. [redacted]

After being placed out of town for several weeks with a work related matter, I took the device to a local UPS Store and shipped the item on Oct. 7th (Tracking# [redacted])and immediately notified Lingo.

On that same day - I got this response after notifying them the item was shipped:

Dear [redacted] ,

Thank you for contacting Lingo Customer Care. My name is [redacted] and I am happy to be assisting you with your account number [redacted].

I have checked the tracking number [redacted] thru UPS however the delivery date is not yet been posted . Please provide us the date when did you shipped the device to UPS . As soon as we have confirmation that the device was received by Lingo we will escalate your concern regarding the refund of $75

Should you have other questions and/or concerns, remember you can reply to this email or call us at our toll free number: 1-888-LINGO99 (546-4699). It will be our pleasure to assist you further.

Again, thank you! We value your patronage and look forward to helping you with any servicing needs in the future.

Sincerely,

Email Response Associate

Lingo Customer Care Residential Department

After giving them adequate time for receiving the item and 'processing', I reached out to them on Nov, 26th to inform them that my refund has not been issued. I got a reply from the same '[redacted]' that replied just weeks before that says:

Dear [redacted],

I understand however as per checking the account was cancelled on May 20, 2013 and the device was sent back to Lingo dated October 17, 2013. Its been almost 5 months before we received the box. We would surely take a consideration if it is 2 months late. In this case we cannot provide any credit.

END

This is not acceptable and I did was I was asked to do and expect a refund that I was told to expect for returning the equipment.

This whole cancellation process has been a major headache and their processes should be reevaluated.

I simply ask that the $75.00 for the device be returned as expected.Desired Settlement: Complete Refund for $75.00 Device Fee that was returned.

Business

Response:

Hello,

We have reviewed **. [redacted]'s Lingo account and hereby provide the following information:

Lingo has requested a credit card refund in the amount of $84.95.

Please allow 2-3 weeks for processing.

We sincerely apologize for any inconvenience this inadvertent situation may have caused **. [redacted].

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I WAS LYED TO ABOUT THE NEW CONTRACT .

I HAVE BEEN WITH LINGO FOR MORE THAN TWO YEARS.THEY ASKED ME IF I WAS TO STAY WITH THEM MY RATES WONT CHANGE. AFTER A MONTH BETWEEN MAY AND JULY THE BILL WAS SUPPOSE TO BE $10 2ND BILL $10 AND THIRD BILL $10 AND AFTER FOR A YEAR $37 WITCH I AGREED TO THEN THEY SEND ME A BILL FOR A $100 I WENT OVER MY MINUTES WITCH THEY TOLD ME EVEYTHING WILL STAY THE SAME UNLIMITED CALLING TO THE MIDDLE EAST. I FEEL I WAS LYED TO BE GIVING ME THE WRONG INFO.ALSO THE SENT THE BILL TO COLLECTIONS NOW I OWE THE $125.80.Desired Settlement: I WOULD LIKE TO BE CREDITED FOR THE THREE MONTHS PLUS GET THE $125.80 TAKEN OFF MY COLLECTIONS SO I DONT GET A BAD CREDIT.

Business

Response:

**. [redacted],

In reviewing your concerns, your account was correctly set up under our World Unlimited plan, it is $ 23.95 per month and includes unlimited calling to the US, Canada and to 45 countries. In May 2013 we input a cap of 500 minutes to [redacted] and in July, your invoice was in the amount of $ 100.64 since you used more than 500 minutes and you were billed 9.9 cents per extra minute to [redacted].

Although the balance owing is valid, we are waiving the current balance owing of $ 100.64 and we are removing the file booked with the collection agency as listed in error to resolve your complaint.

**. [redacted], we invite you to contact us at ###-###-#### or by email at [redacted] if you do not agree with our resolution.

Sincerely,

Executive Response Representative

Review: 03/04/2013 Lingo.com 13.24$ (lingo charged me)

01/30/2013 Lingo.com 51.22$ (lingo charged me)

02/11/2013 Prov cr Lingo.com credit adjustment 51.22$ (My Bank credit payment back to me, as I filed refund with my bank)

[redacted] (collection agency)

File no# [redacted]

email: [redacted] contact#[redacted]

Lingo.com phone number I was to call international calls - [redacted] Account Number: [redacted]Desired Settlement: HI,

Lingo.com sales guy contacted me in december 2012 and asked me to get lingo.com international calling plan for 5$ for first month offer and never informed me that, they will charge automatically from next month onwards, so I took the deal and used it for one month, and then I noticed charge of 51 dollars next month, I was shocked to see that, I told to discontinue my services, they did discontinue but they still charged for whole month of feb 2013, I did not used calling deal for feb as the

Business

Response:

Hello,

This serves to confirm an account for [redacted] was created on December 8th 2012; since [redacted] reported receving an invoice dispalying charges higher than quoted, we applied a $ 51.22 credit to his account, bringing a zero balance.

His account was recently referred to a third party collection agency; a request has been submitted to remove the file from the collection agency, it will be completed shortly.

[redacted]'s account was cancelled on February 8th 2013 and no further invoice will be issued.

Should you require assistance going forward, kindly contact us at [redacted] or by email at [redacted]

Sincerely,

Executive Response Representative

PTGI/Lingo