Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have finally received all items Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I"m attaching a copy of my credit card bill showing the double charge for this itemI was billed by Groupon to purchase the journal at $I was then billed by MOnogramonline again for the same item $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Good Afternoon,Our system shows package been ship out to the following address[redacted] Also a refund for the amount of $as been issue for the shipping charges ,customer use a Voucher to purchase the item and will need to request a refund to Groupon for the amount pay for the voucher A replacement order was place for the customer free of charge and it will be ship express personalize items take to weeks for production An email with the tracking number will be send to the customer when item is ready to shipPlease let us know if there is anything else we can do to help the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I don't understand what are they trying to foolThey just stated in a previous email that they will not redesign my necklace and now they sent an automatic email saying that they will redesign it? They same thing was happening when I was dealing with them month in a row- every person in their company would tell a different story! I want my money back! It has been month as I am dealing with themCould you take more serious action agains this unprofessional business?! [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
There are no additional emails requesting an address change - please provide the emails that confirm an address change prior to 12/**The requests start on 12/ [redacted] and 01/**The order shipped on 12/**As noted by the dates in the emails attached to the original response to the complaintThe customer has only paid $to us in shipping and therefore we regret we are only able to refund the amount paid to us - which is why the customer was also provided a $store credit well in excess of the difference of the additional $requested now [redacted] [redacted] * [redacted] [redacted] Sun Nov 22:54:EST 2016Ship to Alyna HarrallSanta Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within hoursWill ship in 2-daysWill ship in 4-daysWill ship in 1-weeksWill ship in 2-weeksWill ship in 4-weeksWill ship in 6-weeksNo longer available UPSFedexUSPSDHL Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UFfor 7.95Order XID # x497427383IP Address 108.70.177.150Sun Nov 22:54:EST 2016Ship to Alyna HarrallSanta Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within hoursWill ship in 2-daysWill ship in 4-daysWill ship in 1-weeksWill ship in 2-weeksWill ship in 4-weeksWill ship in 6-weeksNo longer available UPSFedexUSPSDHL Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UFfor 7.95Order XID # x497427383IP Address
While we appreciate the feedback I would like to point out several issues: First - the customer was aware that this item was plated as the invoice forwarded by the customer indicates Rose Gold OVER SilverThis item is most assuredly not fake; however, the customer purchased a plated itemSecond - our policy indicates that we will perform repairs including Tarnish treatment for free within months of receipt - The customer service agent was simply attempting to follow policy and process for treatmentThird - regrettably, we do not issue refunds on personalized products as is noted both on in our policy available here: [redacted] as well as on the Groupon site, where the customer obtained a discount code to purchase this item for $Because we are a company that values our reputation - we have issued a replacement order free of charge to the customer (order [redacted] ) and requested additional tarnish treatmentGoogle provides multiple tips on how to care for plated jewelryPlated jewelry has to be taken care of if you are to maintain the luster and brightness of the gold or silverThe following is a care regime for how to keep gold plated from tarnishing and fading.How to Take Care of Your Plated JewelryThe plated jewelry you wear must not be sprayed with perfume or any other spraysPerform this task before putting on the jewelry so that the chemicals contained in the perfume or spray would not contaminate the metal of the jewelryThe gold plated necklace, ring or bracelet must only be put on after the cream or lotion you have applied has been absorbed by your skin or has driedTarnishing of the plated or metal jewelry can be easily caused because of reaction taking place with materials like perfume, oil, nail polish, chlorine and nail polish removerSweat can cause this problem too, therefore it is necessary to remove such jewelry items when swimming or exercisingRemove any dirt or dust that might have stuck to the jewelry after every use by cleaning it with a soft cloth or a cotton ballYou can restore the shine to the gold-plated jewelry as well by rubbing its surface with a soft jewelry clothDon’t make use of antibacterial soaps or jewelry cleaners for cleaning your gold-plated jewelry as chemicals present in them might tarnish it quicklyKeep your gold plated jewelry in a separate jewelry box or place it in a soft cloth after cleaning to avoid any blemishesCARING FOR GOLD PLATINGKeep gold-plated jewelry away from hard surfacesBumps and scratches will cause the gold layer to wear away fasterStore your gold-plated jewelry in a velvet lined jewelry box, or wrap it in a soft material that will prevent scratchesLightly wipe your gold-plated jewelry with a damp cotton clothThis will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layerUse a non-abrasive jewelry polishing cloth and gently rub the gold-plated jewelry to restore shineYou can also take the gold-plated jewelry to a local jeweler where they can replace the gold layerThis may be necessary if the gold-plating has already started to wear offCheck with your local jeweler to see what they charge for this service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has not called me as requestedI have gotten one email response stating they were about to send one order but the other was still in processing and would be expedited shipped to meI do not want either item as they are over a month late and I want a refund for each itemI do not want them shipped to meNo call has been made to discuss this and I can not reach a person when I call customer service! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
On January *, this customer requested a refund and one was issued for $- proof below [redacted] *** [redacted] [redacted] *** [redacted] ** [redacted] ***
We have been extremely responsive to this customer who did not enter their discount code at checkout and we as per the attached documents - credited her account (as a courtesy) and to date the customer has not forwarded the code which we require to mark redeemed and apply to this credit
[redacted] is not for either the customer nor did it ship to the address indicated in the complaintIf a customer advised that they have stalkers we will comply with any official investigatingHowever the information provided by the complaintant does not line up with the order in our system
This order was shipped on time - [redacted] - however it appears per the tracking provided to be lostat [redacted] in CharlotteWe have placed a reorder [redacted] on your behalf at no cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The reasons have complained is they offer afaulty product and I DO NOT WANT A REPLACEMENTI asking for my $back and this can end In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, I am still not pleased with the process and time frame of this resolution Sincerely, [redacted]
Attn: [redacted] , This is a copy paste from the review page - With all due respect, please either delete this complaint or the review Customer Service’s standard operational hours are M-F 9-5:estHowever, to keep up with the volume of Holiday emails requesting tracking information the hours were expanded to respond to emailOn this customer and more than others received a “sold out” status email indicating that their order would not arrive in time for the holidaysAfter receiving communication via [redacted] and double checking with the production that there were enough products in house to create "one last basket"This order was removed from the production batch and handled offlineThe production team rushed the creation of the personalized item and the shipping method was changed to priority on This order was being handled as an escalated/special order and was shipping on Unfortunately, since this was a "one off" the customer service representative who answered the phone on was not aware of the escalation involved in this order and referenced the email received on advising of the sold out statusThis agent provided incorrect information that resulted in this customer cancelling this order and requesting a refund for shipping as well as a refund from living social for the discount codeUnfortunately, once the order was designated as cancelled, it prevented any further movement of the orderAs indicated below this order was in QC waiting for shipping when the order was cancelled; as referenced by the scan (time stamped Rosemarie 09:22:38) below: [redacted] Since we had already made the item, we shipped it overnight and have confirmed it was delivered on 1215: [redacted] To recap - this customer has received a complete refund and the item We are not sure what else the customer requires for resolution
As per our substitution policy, which can be reviewed here: [redacted] Monogramonline, Increserves the right to substitute items of comparable cost, quality, and design, in cases where an item has been discontinued or items in a promotion or offer have run out of stock through unforeseen circumstances etc
the refund was issued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have finally received all items Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I"m attaching a copy of my credit card bill showing the double charge for this itemI was billed by Groupon to purchase the journal at $I was then billed by MOnogramonline again for the same item $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Good Afternoon,Our system shows package been ship out to the following address[redacted] Also a refund for the amount of $as been issue for the shipping charges ,customer use a Voucher to purchase the item and will need to request a refund to Groupon for the amount pay for the voucher A replacement order was place for the customer free of charge and it will be ship express personalize items take to weeks for production An email with the tracking number will be send to the customer when item is ready to shipPlease let us know if there is anything else we can do to help the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I don't understand what are they trying to foolThey just stated in a previous email that they will not redesign my necklace and now they sent an automatic email saying that they will redesign it? They same thing was happening when I was dealing with them month in a row- every person in their company would tell a different story! I want my money back! It has been month as I am dealing with themCould you take more serious action agains this unprofessional business?! [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer was advised via system generated email sent to the gmail account on file that the item had in fact shipped - tracking number [redacted]
There are no additional emails requesting an address change - please provide the emails that confirm an address change prior to 12/**The requests start on 12/ [redacted] and 01/**The order shipped on 12/**As noted by the dates in the emails attached to the original response to the complaintThe customer has only paid $to us in shipping and therefore we regret we are only able to refund the amount paid to us - which is why the customer was also provided a $store credit well in excess of the difference of the additional $requested now [redacted] [redacted] * [redacted] [redacted] Sun Nov 22:54:EST 2016Ship to Alyna HarrallSanta Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within hoursWill ship in 2-daysWill ship in 4-daysWill ship in 1-weeksWill ship in 2-weeksWill ship in 4-weeksWill ship in 6-weeksNo longer available UPSFedexUSPSDHL Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UFfor 7.95Order XID # x497427383IP Address 108.70.177.150Sun Nov 22:54:EST 2016Ship to Alyna HarrallSanta Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within hoursWill ship in 2-daysWill ship in 4-daysWill ship in 1-weeksWill ship in 2-weeksWill ship in 4-weeksWill ship in 6-weeksNo longer available UPSFedexUSPSDHL Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UFfor 7.95Order XID # x497427383IP Address
This order shipped [redacted]
While we appreciate the feedback I would like to point out several issues: First - the customer was aware that this item was plated as the invoice forwarded by the customer indicates Rose Gold OVER SilverThis item is most assuredly not fake; however, the customer purchased a plated itemSecond - our policy indicates that we will perform repairs including Tarnish treatment for free within months of receipt - The customer service agent was simply attempting to follow policy and process for treatmentThird - regrettably, we do not issue refunds on personalized products as is noted both on in our policy available here: [redacted] as well as on the Groupon site, where the customer obtained a discount code to purchase this item for $Because we are a company that values our reputation - we have issued a replacement order free of charge to the customer (order [redacted] ) and requested additional tarnish treatmentGoogle provides multiple tips on how to care for plated jewelryPlated jewelry has to be taken care of if you are to maintain the luster and brightness of the gold or silverThe following is a care regime for how to keep gold plated from tarnishing and fading.How to Take Care of Your Plated JewelryThe plated jewelry you wear must not be sprayed with perfume or any other spraysPerform this task before putting on the jewelry so that the chemicals contained in the perfume or spray would not contaminate the metal of the jewelryThe gold plated necklace, ring or bracelet must only be put on after the cream or lotion you have applied has been absorbed by your skin or has driedTarnishing of the plated or metal jewelry can be easily caused because of reaction taking place with materials like perfume, oil, nail polish, chlorine and nail polish removerSweat can cause this problem too, therefore it is necessary to remove such jewelry items when swimming or exercisingRemove any dirt or dust that might have stuck to the jewelry after every use by cleaning it with a soft cloth or a cotton ballYou can restore the shine to the gold-plated jewelry as well by rubbing its surface with a soft jewelry clothDon’t make use of antibacterial soaps or jewelry cleaners for cleaning your gold-plated jewelry as chemicals present in them might tarnish it quicklyKeep your gold plated jewelry in a separate jewelry box or place it in a soft cloth after cleaning to avoid any blemishesCARING FOR GOLD PLATINGKeep gold-plated jewelry away from hard surfacesBumps and scratches will cause the gold layer to wear away fasterStore your gold-plated jewelry in a velvet lined jewelry box, or wrap it in a soft material that will prevent scratchesLightly wipe your gold-plated jewelry with a damp cotton clothThis will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layerUse a non-abrasive jewelry polishing cloth and gently rub the gold-plated jewelry to restore shineYou can also take the gold-plated jewelry to a local jeweler where they can replace the gold layerThis may be necessary if the gold-plating has already started to wear offCheck with your local jeweler to see what they charge for this service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has not called me as requestedI have gotten one email response stating they were about to send one order but the other was still in processing and would be expedited shipped to meI do not want either item as they are over a month late and I want a refund for each itemI do not want them shipped to meNo call has been made to discuss this and I can not reach a person when I call customer service! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
these items have been shipped [redacted]
it appears that this item is lost in transit [redacted] a replacement order was placed on your behalf [redacted]
On January *, this customer requested a refund and one was issued for $- proof below [redacted] *** [redacted] [redacted] *** [redacted] ** [redacted] ***
We have been extremely responsive to this customer who did not enter their discount code at checkout and we as per the attached documents - credited her account (as a courtesy) and to date the customer has not forwarded the code which we require to mark redeemed and apply to this credit
[redacted] is not for either the customer nor did it ship to the address indicated in the complaintIf a customer advised that they have stalkers we will comply with any official investigatingHowever the information provided by the complaintant does not line up with the order in our system
This order was shipped on time - [redacted] - however it appears per the tracking provided to be lostat [redacted] in CharlotteWe have placed a reorder [redacted] on your behalf at no cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The reasons have complained is they offer afaulty product and I DO NOT WANT A REPLACEMENTI asking for my $back and this can end In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, I am still not pleased with the process and time frame of this resolution Sincerely, [redacted]
Attn: [redacted] , This is a copy paste from the review page - With all due respect, please either delete this complaint or the review Customer Service’s standard operational hours are M-F 9-5:estHowever, to keep up with the volume of Holiday emails requesting tracking information the hours were expanded to respond to emailOn this customer and more than others received a “sold out” status email indicating that their order would not arrive in time for the holidaysAfter receiving communication via [redacted] and double checking with the production that there were enough products in house to create "one last basket"This order was removed from the production batch and handled offlineThe production team rushed the creation of the personalized item and the shipping method was changed to priority on This order was being handled as an escalated/special order and was shipping on Unfortunately, since this was a "one off" the customer service representative who answered the phone on was not aware of the escalation involved in this order and referenced the email received on advising of the sold out statusThis agent provided incorrect information that resulted in this customer cancelling this order and requesting a refund for shipping as well as a refund from living social for the discount codeUnfortunately, once the order was designated as cancelled, it prevented any further movement of the orderAs indicated below this order was in QC waiting for shipping when the order was cancelled; as referenced by the scan (time stamped Rosemarie 09:22:38) below: [redacted] Since we had already made the item, we shipped it overnight and have confirmed it was delivered on 1215: [redacted] To recap - this customer has received a complete refund and the item We are not sure what else the customer requires for resolution
As per our substitution policy, which can be reviewed here: [redacted] Monogramonline, Increserves the right to substitute items of comparable cost, quality, and design, in cases where an item has been discontinued or items in a promotion or offer have run out of stock through unforeseen circumstances etc