Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I filed a complaint against this company on 10/27/I see that it has been marked as resolvedThis is incorrectThey offered to review, and get back to me in their last replyThey have still not responded to me, and everything that was left unfinished is still unfinished, as well as I discovered that my bathroom faucet is not producing any water, as well as the pipes underneath are leakingI emailed them yesterday about this, and have not received a responseSupposedly the blinds were ordered at the latest October 21st per email from BCSStill nothing has been done Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just wanted to let you know that the complaint I filed against BCS Restoration has now been resolved Regards, [redacted] ***
The complaint was in error in many instances We were contracted to complete a bio hazard clean up Of [redacted] home many months agoThat job was Completed to satisfactionWe DO NOT throw contaminated waste in community ReceptaclesIn this case, all bio Hazard materials were placed in Bio Hazard bins and properly Disposed ofWe did dispose uncontaminated carpet remnants into the community receptacle We were asked not to fill the receptacle with carpet again as it would inconvenience the home owners We stopped and also paid to have the recepticle emptied at our cost Many months later, due to [redacted] hospitalization and because he chose a different Rebuild company to start the 2nd job, which was the "rebuild" phase that included replacing carpet, painting etc We were given a lock box code to enter and work as neededThere were times when we were called on Emergency calls, and had to reschedule planned work, and again when flooring was on back order BCS did show up at the scheduled appointment The day this complaint was made and completed work As far as the blindsa sub contractor who installed the Carpet took the blinds down AFTER we removed and reinstalled The blinds for our scope of workThe subcontractor states the Blinds were brittle and sun damagedAfter many emails, management decided To compensate [redacted] an agreed amount of $After many Options were discussed as to how to complete this taskIt first began that [redacted] could select blinds for replacementHe selected some but wanted BCS to order this blinds Quickly due to a sale he foundAfter many more suggestions including [redacted] stating that he would write BCS a check for any overages over $200, we decided to simplify The entire situation by writing a check in the amount of $To compensate [redacted] as agreed The technican took a check for $to [redacted] on the Last meeting, which was refusedWe asked that [redacted] accept the check as the Outcome would be the same..a $credit towards blinds that we DID NOT damage By his own communications( we have email and photos of minimal blind damage that a purchase Of blind veins would have repaired) We did not want to further complicate this situation by taking Responsibility for ordering blinds that [redacted] may or may not have liked upon delivery As far as the faucet, the work order estimate clearly states REMOVE and REATTACH FaucetIt does not say replace for the customer "because he has never liked the faucet", as [redacted] states in an email We worked from an estimate given by another company As far as paintingWe painted far more of his home than we should have, Trying to cut in from previously incompleted paintingWe used paint color matched To paint [redacted] had on hand(We have photos) We propose to send [redacted] a check for the blinds for $and consider Our work completeWe will install the blinds if necessaryWe apologize for Any inconvenienceWe have accepted responsibility for damage that was questionable And certainly at a higher cost that necessaryWe did this to compensate for [redacted] Patience through this process and in the spirit of good customer service Thank you BCS RESTORATION
I apologize for not responding to the rejection through the Revdex.com websiteIt has been handled with *** *** over the phone! The issues he raised will be completed tomorrow
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
My complaint was not in error
1) BCS was told not to fill the community receptacle with contents from my condo, and they did it anyway. I have an eyewitness who is on the condo association board who told them they could not. They did fix that issue the next day, so it is resolved
2) I am not sure who BCS is referring to when they say I chose a second "Rebuild" company many months later. A check was made out to BCS for $10,initially on May 22, 2014, and was for the removal of bio-hazard material as well as the remodel. I made no choices in subcontractors. I have only been in contact with BCS since before that check was made out to them. I chose BCS, and they agreed to do this job long before the check was made out to them. I switched from another company months before before that company ever did any work (biohazard or remodel), or was paid any money. BCS assisted in getting the job switched over to them, and they started the first week of June. Who they chose to be their subcontractors represent them. I chose no one else but BCS for the job
3) I am not sure who gave them a lockbox with a code for keys if they didn't set that up themselves. It is fine that they had access to my condo, but they set that upThey were given keys. I don't even own a lockbox. They state they were given a lockbox for the remodel part of the jobbut they had that as well for the biohazard clean up, as they did that while I was at work and not home to let them in
4) The day this complaint was made someone did come, and fix the floor and caulking in the bathroom, move the vanity closer to the wall, and clean up after the subcontractor they chose to do the paintingThat is ALL that has been done
5) The first time the floor, and vanity were improperly installed I was hospitalized for that week, but was available to be contacted by phone, and had no idea when they were coming. The flooring, vanity, and faucet were picked out, and emailed to them on June 7, 2014. It took until the first week of September to get that part of the job startedThe delays in this project were in no way due to me being hospitalized for a week in September. All the delays were before that. The flooring comes only from *** *** (where they asked me to go), and they were trying to get it from someone else, and left me hanging for two weeks with no response to any email, only to tell me they just found out that their supplier didn't carry itThis was after they told me it had been ordered on June 17,I don't believe the floor sat on back order from the date they said it was on backorder on July 17th until they installed it the first week of SeptemberIf they would like to prove that they could produce a receipt showing it was ordered in July. I spoke to *** *** myself, and there were no shortages or back orders for the type of flooring I picked when BCS said it was on back order, and *** *** would have it available for pick up 7-daysRegardless, finally the floor is in
6) In regards to the blinds, BCS said they would have someone come to look at the blinds to see if they were sun damaged or brittle in an email on June 19, 2014. No one ever came to inspect the blinds, and the statement BCS made that a subcontractor said they were brittle, and sun damaged is false. *** *** stated in his email that sun damage could be the problem, and a lead technician would be out to inspect them (exact words in the email). Nothing was ever stated to me about a subcontractors assessment of the blinds at the time I raised the issue. Besides, if they had been put back up when I asked (no one responded to me about that, until I stated they were now broken many days later), this would not have happened. A couple vanes will not correct the problem with the blinds. I was told on July 23,by *** Johnson in an email that they would install the blinds, and then now in October they want to give me a check and have me be responsible for installing blinds that I didn't break. That is not what was agreed upon in July, and I wasn't going to allow them to change the agreement so they could wash their hands of an issue they said they would fix for months now. I was told in a phone call on October 20, from *** *** that the blinds I picked out months ago have now been orderedSo I am waiting for that to come to fruitionNo one ever came to offer me a check for $as I had refused it before someone came with it. That statement is falseStatements about them not wanting to take responsibility for ordering blinds I may or may not like is false. I have emails from *** Johnson of BCS telling me to go to Menard's, and pick out the ones I wanted for them to install which is what I did, and emailed the exact specifications, name, measurements etcfrom Menard's
7) In regards to painting. The hallway to my front door as well as to my guest bedroom was complete before they came. They did cutting in that doesn't match the paint already there. They didn't even need to touch it. I had one black wall in the living room that was complete (I had it done that way), and they painted it gray. I didn't complain, and just let it aloneThat wall matches all the way around. That wall didn't need to be painted, there was no blood on it, and they were never asked to paint thatCutting in on the dining room walls, and living room wall don't match the rest of the wall. I didn't do that. I never asked them to use paint I had in my laundry room, as they were ordering paint in the same color from *** ***, and the paint I had in the laundry room was two years old
8) If they had so many emergency calls to go to during this project some sort of notification would have been nice. There were periods from June to September where my emails were ignored for two and three weeks at a time without a response or a phone call. Not once since the job began have either of the men mentioned above ever came to see what I wanted to discuss with them, even after *** agreed to come on three separate occasions in one week
As the job stands I am waiting for them to install the blinds they say they have ordered as of October 6, 2014, fixing the paint issues of not matching, tacking down loose carpet I discovered when vacuuming, and the caps on the toilet baseThese issues have already been emailed to themIn regards to the faucet, I was asked what finish I wanted for the faucet in a text, and told they were not installing it in an email all in the same day on October 6, 2014. If they weren't going to install it they could have told me that in June when I sent all the bathroom selections to them. I could have then purchased it, and they could have put that one on instead of a year old faucet on a new vanity. I was never given that optionNow I am stuck with the old one. I don't think it would have created anymore work for them to put on a new one I could have bought myself. It appears that they are only becoming difficult as I am really wanting the things they have agreed to do be completed, as well as some issues I wanted to show them in person, but they haven't come. Again, this was to be a day job according to them that started in June. I have been more than patient, and a lot nicer than most customers would be at this point with the service provided so far. I just want them to get the things done now correctly so I can put this whole thing behind me, and move on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please see below as this resolution was previously discussed with *** from BCS
Regards,
*** ***
BCS Restoration,
You already have the
type of blinds I picked out from ***They were emailed months ago to ***, as well as measurements, and a copy of the information given to the technician who came to redo the bathroom. *** has instructed me that he was ordering them the last time I spoke to him. If someone wants to see what I
am talking about with the paint, I am now working from home and someone can make an appointment with me at your convenience. It
is in the report from the most recent bank inspection with photos, as well as a portion of the
carpet that isn't tacked down when entering the kitchen (report can be obtained from bank), and the caps that go over the bolts on
the toilet base aren't put back onI don't know how to fix that as
they won't fit on there as it is now. There is cutting in done in the L-shaped hallway, the dining room, and one living room wall that doesn't match the rest of the paintWith that stuff completed and the blinds installed, we
should be good to go
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I filed a complaint against this company on 10/27/2014. I see that it has been marked as resolved. This is incorrect. They offered to review, and get back to me in their last reply. They have still not responded to me, and everything that was left unfinished is still unfinished, as well as I discovered that my bathroom faucet is not producing any water, as well as the pipes underneath are leaking. I emailed them yesterday about this, and have not received a response. Supposedly the blinds were ordered at the latest October 21st per email from BCS. Still nothing has been done.
Regards,
[redacted]
Our desire to resolve this complaint is very important to us. There has been plenty of back and forth with no resolution. Please list each and every issue with as much detail as possible (i.e. paint location, carpet location, etc.).
Once I receive your list, management will get together, review, and find the best solution for this matter!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just wanted to let you know that the complaint I filed against BCS Restoration has now been resolved.
Regards,
[redacted]
The complaint was in error in many instances.
We were contracted to complete a bio hazard clean up
Of [redacted] home many months ago. That job was
Completed to satisfaction. We DO NOT throw contaminated waste in community
Receptacles. In this case, all bio Hazard materials were placed in...
Bio Hazard bins and properly
Disposed of. We did dispose uncontaminated carpet remnants into the community receptacle.
We were asked not to fill the receptacle with carpet again as it would inconvenience the home owners
We stopped and also paid to have the recepticle emptied at our cost.
Many months later, due to [redacted] hospitalization and because he chose a different
Rebuild company to start the 2nd job, which was the "rebuild" phase that included replacing carpet, painting etc.
We were given a lock box code to enter and work as needed. There were times when we were called on
Emergency calls, and had to reschedule planned work, and again when flooring was on back order.
BCS did show up at the scheduled appointment
The day this complaint was made and completed work.
As far as the blinds. a sub contractor who installed the
Carpet took the blinds down AFTER we removed and reinstalled
The blinds for our scope of work. The subcontractor states the
Blinds were brittle and sun damaged. After many emails, management
decided To compensate [redacted] an agreed amount of $200. After many
Options were discussed as to how to complete this task. It first began that
[redacted] could select blinds for replacement. He selected some but wanted BCS to order this blinds
Quickly due to a sale he found. After many more suggestions including **
[redacted] stating that he would write BCS a check for any overages over $200, we decided to simplify
The entire situation by writing a check in the amount of $200 To compensate [redacted] as agreed.
The technican took a check for $200 to [redacted] on the
Last meeting, which was refused. We asked that [redacted] accept the check as the
Outcome would be the same..a $200 credit towards blinds that we DID NOT damage
By his own communications. ( we have email and photos of minimal blind damage that a purchase
Of 2 blind veins would have repaired) We did not want to further complicate this situation by taking
Responsibility for ordering blinds that [redacted] may or may not have liked upon delivery.
As far as the faucet, the work order estimate clearly states.
REMOVE and REATTACH Faucet. It does not say replace for the customer
"because he has never liked the faucet", as [redacted] states in an email.
We worked from an estimate given by another company.
As far as painting. We painted far more of his home than we should have,
Trying to cut in from previously incompleted painting. We used paint color matched
To paint [redacted] had on hand. (We have photos)
We propose to send [redacted] a check for the blinds for $200 and consider
Our work complete. We will install the blinds if necessary. We apologize for
Any inconvenience. We have accepted responsibility for damage that was questionable
And certainly at a higher cost that necessary. We did this to compensate for [redacted]
Patience through this process and in the spirit of good customer service.
Thank you.
BCS RESTORATION
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I filed a complaint against this company on 10/27/I see that it has been marked as resolvedThis is incorrectThey offered to review, and get back to me in their last replyThey have still not responded to me, and everything that was left unfinished is still unfinished, as well as I discovered that my bathroom faucet is not producing any water, as well as the pipes underneath are leakingI emailed them yesterday about this, and have not received a responseSupposedly the blinds were ordered at the latest October 21st per email from BCSStill nothing has been done Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just wanted to let you know that the complaint I filed against BCS Restoration has now been resolved Regards, [redacted] ***
The complaint was in error in many instances We were contracted to complete a bio hazard clean up Of [redacted] home many months agoThat job was Completed to satisfactionWe DO NOT throw contaminated waste in community ReceptaclesIn this case, all bio Hazard materials were placed in Bio Hazard bins and properly Disposed ofWe did dispose uncontaminated carpet remnants into the community receptacle We were asked not to fill the receptacle with carpet again as it would inconvenience the home owners We stopped and also paid to have the recepticle emptied at our cost Many months later, due to [redacted] hospitalization and because he chose a different Rebuild company to start the 2nd job, which was the "rebuild" phase that included replacing carpet, painting etc We were given a lock box code to enter and work as neededThere were times when we were called on Emergency calls, and had to reschedule planned work, and again when flooring was on back order BCS did show up at the scheduled appointment The day this complaint was made and completed work As far as the blindsa sub contractor who installed the Carpet took the blinds down AFTER we removed and reinstalled The blinds for our scope of workThe subcontractor states the Blinds were brittle and sun damagedAfter many emails, management decided To compensate [redacted] an agreed amount of $After many Options were discussed as to how to complete this taskIt first began that [redacted] could select blinds for replacementHe selected some but wanted BCS to order this blinds Quickly due to a sale he foundAfter many more suggestions including [redacted] stating that he would write BCS a check for any overages over $200, we decided to simplify The entire situation by writing a check in the amount of $To compensate [redacted] as agreed The technican took a check for $to [redacted] on the Last meeting, which was refusedWe asked that [redacted] accept the check as the Outcome would be the same..a $credit towards blinds that we DID NOT damage By his own communications( we have email and photos of minimal blind damage that a purchase Of blind veins would have repaired) We did not want to further complicate this situation by taking Responsibility for ordering blinds that [redacted] may or may not have liked upon delivery As far as the faucet, the work order estimate clearly states REMOVE and REATTACH FaucetIt does not say replace for the customer "because he has never liked the faucet", as [redacted] states in an email We worked from an estimate given by another company As far as paintingWe painted far more of his home than we should have, Trying to cut in from previously incompleted paintingWe used paint color matched To paint [redacted] had on hand(We have photos) We propose to send [redacted] a check for the blinds for $and consider Our work completeWe will install the blinds if necessaryWe apologize for Any inconvenienceWe have accepted responsibility for damage that was questionable And certainly at a higher cost that necessaryWe did this to compensate for [redacted] Patience through this process and in the spirit of good customer service Thank you BCS RESTORATION
I apologize for not responding to the rejection through the Revdex.com websiteIt has been handled with *** *** over the phone! The issues he raised will be completed tomorrow
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
My complaint was not in error
1) BCS was told not to fill the community receptacle with contents from my condo, and they did it anyway. I have an eyewitness who is on the condo association board who told them they could not. They did fix that issue the next day, so it is resolved
2) I am not sure who BCS is referring to when they say I chose a second "Rebuild" company many months later. A check was made out to BCS for $10,initially on May 22, 2014, and was for the removal of bio-hazard material as well as the remodel. I made no choices in subcontractors. I have only been in contact with BCS since before that check was made out to them. I chose BCS, and they agreed to do this job long before the check was made out to them. I switched from another company months before before that company ever did any work (biohazard or remodel), or was paid any money. BCS assisted in getting the job switched over to them, and they started the first week of June. Who they chose to be their subcontractors represent them. I chose no one else but BCS for the job
3) I am not sure who gave them a lockbox with a code for keys if they didn't set that up themselves. It is fine that they had access to my condo, but they set that upThey were given keys. I don't even own a lockbox. They state they were given a lockbox for the remodel part of the jobbut they had that as well for the biohazard clean up, as they did that while I was at work and not home to let them in
4) The day this complaint was made someone did come, and fix the floor and caulking in the bathroom, move the vanity closer to the wall, and clean up after the subcontractor they chose to do the paintingThat is ALL that has been done
5) The first time the floor, and vanity were improperly installed I was hospitalized for that week, but was available to be contacted by phone, and had no idea when they were coming. The flooring, vanity, and faucet were picked out, and emailed to them on June 7, 2014. It took until the first week of September to get that part of the job startedThe delays in this project were in no way due to me being hospitalized for a week in September. All the delays were before that. The flooring comes only from *** *** (where they asked me to go), and they were trying to get it from someone else, and left me hanging for two weeks with no response to any email, only to tell me they just found out that their supplier didn't carry itThis was after they told me it had been ordered on June 17,I don't believe the floor sat on back order from the date they said it was on backorder on July 17th until they installed it the first week of SeptemberIf they would like to prove that they could produce a receipt showing it was ordered in July. I spoke to *** *** myself, and there were no shortages or back orders for the type of flooring I picked when BCS said it was on back order, and *** *** would have it available for pick up 7-daysRegardless, finally the floor is in
6) In regards to the blinds, BCS said they would have someone come to look at the blinds to see if they were sun damaged or brittle in an email on June 19, 2014. No one ever came to inspect the blinds, and the statement BCS made that a subcontractor said they were brittle, and sun damaged is false. *** *** stated in his email that sun damage could be the problem, and a lead technician would be out to inspect them (exact words in the email). Nothing was ever stated to me about a subcontractors assessment of the blinds at the time I raised the issue. Besides, if they had been put back up when I asked (no one responded to me about that, until I stated they were now broken many days later), this would not have happened. A couple vanes will not correct the problem with the blinds. I was told on July 23,by *** Johnson in an email that they would install the blinds, and then now in October they want to give me a check and have me be responsible for installing blinds that I didn't break. That is not what was agreed upon in July, and I wasn't going to allow them to change the agreement so they could wash their hands of an issue they said they would fix for months now. I was told in a phone call on October 20, from *** *** that the blinds I picked out months ago have now been orderedSo I am waiting for that to come to fruitionNo one ever came to offer me a check for $as I had refused it before someone came with it. That statement is falseStatements about them not wanting to take responsibility for ordering blinds I may or may not like is false. I have emails from *** Johnson of BCS telling me to go to Menard's, and pick out the ones I wanted for them to install which is what I did, and emailed the exact specifications, name, measurements etcfrom Menard's
7) In regards to painting. The hallway to my front door as well as to my guest bedroom was complete before they came. They did cutting in that doesn't match the paint already there. They didn't even need to touch it. I had one black wall in the living room that was complete (I had it done that way), and they painted it gray. I didn't complain, and just let it aloneThat wall matches all the way around. That wall didn't need to be painted, there was no blood on it, and they were never asked to paint thatCutting in on the dining room walls, and living room wall don't match the rest of the wall. I didn't do that. I never asked them to use paint I had in my laundry room, as they were ordering paint in the same color from *** ***, and the paint I had in the laundry room was two years old
8) If they had so many emergency calls to go to during this project some sort of notification would have been nice. There were periods from June to September where my emails were ignored for two and three weeks at a time without a response or a phone call. Not once since the job began have either of the men mentioned above ever came to see what I wanted to discuss with them, even after *** agreed to come on three separate occasions in one week
As the job stands I am waiting for them to install the blinds they say they have ordered as of October 6, 2014, fixing the paint issues of not matching, tacking down loose carpet I discovered when vacuuming, and the caps on the toilet baseThese issues have already been emailed to themIn regards to the faucet, I was asked what finish I wanted for the faucet in a text, and told they were not installing it in an email all in the same day on October 6, 2014. If they weren't going to install it they could have told me that in June when I sent all the bathroom selections to them. I could have then purchased it, and they could have put that one on instead of a year old faucet on a new vanity. I was never given that optionNow I am stuck with the old one. I don't think it would have created anymore work for them to put on a new one I could have bought myself. It appears that they are only becoming difficult as I am really wanting the things they have agreed to do be completed, as well as some issues I wanted to show them in person, but they haven't come. Again, this was to be a day job according to them that started in June. I have been more than patient, and a lot nicer than most customers would be at this point with the service provided so far. I just want them to get the things done now correctly so I can put this whole thing behind me, and move on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please see below as this resolution was previously discussed with *** from BCS
Regards,
*** ***
BCS Restoration,
You already have the
type of blinds I picked out from ***They were emailed months ago to ***, as well as measurements, and a copy of the information given to the technician who came to redo the bathroom. *** has instructed me that he was ordering them the last time I spoke to him. If someone wants to see what I
am talking about with the paint, I am now working from home and someone can make an appointment with me at your convenience. It
is in the report from the most recent bank inspection with photos, as well as a portion of the
carpet that isn't tacked down when entering the kitchen (report can be obtained from bank), and the caps that go over the bolts on
the toilet base aren't put back onI don't know how to fix that as
they won't fit on there as it is now. There is cutting in done in the L-shaped hallway, the dining room, and one living room wall that doesn't match the rest of the paintWith that stuff completed and the blinds installed, we
should be good to go
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I filed a complaint against this company on 10/27/2014. I see that it has been marked as resolved. This is incorrect. They offered to review, and get back to me in their last reply. They have still not responded to me, and everything that was left unfinished is still unfinished, as well as I discovered that my bathroom faucet is not producing any water, as well as the pipes underneath are leaking. I emailed them yesterday about this, and have not received a response. Supposedly the blinds were ordered at the latest October 21st per email from BCS. Still nothing has been done.
Regards,
[redacted]
[redacted]-
Our desire to resolve this complaint is very important to us. There has been plenty of back and forth with no resolution. Please list each and every issue with as much detail as possible (i.e. paint location, carpet location, etc.).
Once I receive your list, management will get together, review, and find the best solution for this matter!
Best,
BCS Restoration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just wanted to let you know that the complaint I filed against BCS Restoration has now been resolved.
Regards,
[redacted]
The complaint was in error in many instances.
We were contracted to complete a bio hazard clean up
Of [redacted] home many months ago. That job was
Completed to satisfaction. We DO NOT throw contaminated waste in community
Receptacles. In this case, all bio Hazard materials were placed in...
Bio Hazard bins and properly
Disposed of. We did dispose uncontaminated carpet remnants into the community receptacle.
We were asked not to fill the receptacle with carpet again as it would inconvenience the home owners
We stopped and also paid to have the recepticle emptied at our cost.
Many months later, due to [redacted] hospitalization and because he chose a different
Rebuild company to start the 2nd job, which was the "rebuild" phase that included replacing carpet, painting etc.
We were given a lock box code to enter and work as needed. There were times when we were called on
Emergency calls, and had to reschedule planned work, and again when flooring was on back order.
BCS did show up at the scheduled appointment
The day this complaint was made and completed work.
As far as the blinds. a sub contractor who installed the
Carpet took the blinds down AFTER we removed and reinstalled
The blinds for our scope of work. The subcontractor states the
Blinds were brittle and sun damaged. After many emails, management
decided To compensate [redacted] an agreed amount of $200. After many
Options were discussed as to how to complete this task. It first began that
[redacted] could select blinds for replacement. He selected some but wanted BCS to order this blinds
Quickly due to a sale he found. After many more suggestions including **
[redacted] stating that he would write BCS a check for any overages over $200, we decided to simplify
The entire situation by writing a check in the amount of $200 To compensate [redacted] as agreed.
The technican took a check for $200 to [redacted] on the
Last meeting, which was refused. We asked that [redacted] accept the check as the
Outcome would be the same..a $200 credit towards blinds that we DID NOT damage
By his own communications. ( we have email and photos of minimal blind damage that a purchase
Of 2 blind veins would have repaired) We did not want to further complicate this situation by taking
Responsibility for ordering blinds that [redacted] may or may not have liked upon delivery.
As far as the faucet, the work order estimate clearly states.
REMOVE and REATTACH Faucet. It does not say replace for the customer
"because he has never liked the faucet", as [redacted] states in an email.
We worked from an estimate given by another company.
As far as painting. We painted far more of his home than we should have,
Trying to cut in from previously incompleted painting. We used paint color matched
To paint [redacted] had on hand. (We have photos)
We propose to send [redacted] a check for the blinds for $200 and consider
Our work complete. We will install the blinds if necessary. We apologize for
Any inconvenience. We have accepted responsibility for damage that was questionable
And certainly at a higher cost that necessary. We did this to compensate for [redacted]
Patience through this process and in the spirit of good customer service.
Thank you.
BCS RESTORATION