Prince Frederick Ford

Dear MrB***: By this letter I write to advise you of extremely unsafe practices occurring at the Prince Frederick Ford Service Center My experience in this regard occurred minutes after I left the Prince Frederick Ford Service Center on Friday, September 11, at around 4:p.m I dropped off my Ford Escape on Wednesday, September 9th at this service center for routine servicing, including an oil change, tire rotation, and to check on an AC cooling problem on Wednesday When I returned to the service center on Friday afternoon to pick up my car, I was advised that the servicing was completed and that the car was in good operating conditionI took possession of my car and began my drive back home About a half mile into my drive on Route 231, a two-way single lane road, it became clear to me that something was wrong with the car At first I thought it was a flat tire The car began to violently shake and as I tried to slow down to pull over, the steering wheel began pulling me onto oncoming traffic on my left, such that I could not pull the car into the right shoulder I became increasingly concerned and terrified as a truck was pulling behind me and I could not control the car I managed to pull onto the shoulder and immediately called the Prince Frederick Service Center and explained that something was seriously wrong with the car that had just been serviced there To my dismay, the service center employee asked me to drive the car back to the shop, despite the fact that the car was nearly inoperable I refused to drive the car back under those conditions and I was then advised that two mechanics would meet me at the location where I was stopped to inspect the carThe mechanics arrived after about ten minutes and inspected under the hood of the car and found nothing there They then inspected the tires and that is when I noticed that the back left tire was tilted and all five lug nuts were missing When I asked who had serviced my car, the older mechanic stated that he had worked on my car and that perhaps he had forgotten to tighten the lug nuts causing them to come off I refuted his claim stating that it was my belief that he had never put the lug nuts back on in the first place as was evidenced by the silver plastic dust that had accumulated on each of the wheel cover holes due to the friction and sanding motion of the plastic rubbing against the screws I told the mechanic that this was extremely serious and that because of this, I was nearly in a heand rear-end collisionThe mechanic apologized and when I asked again how this could have happened, he apologized once again followed by “what do you want me say.” Quite frankly, I was outraged by his nonchalant attitude and by his lack of appreciation of the severity of the situationI was taken back to the service center where I spoke to the service manager To my further dismay, the service manager tried to downplay the situation, by stating that the mechanic “made an error and probably only used his hands to tighten the lug nuts and we’ve seen tires come off cars and nothing happens,” which was not only extremely alarming but also grossly minimized my concerns and experience while insulting my intelligence Even worse, the manager’s comments completely showed a lack of appreciation for the dealer’s safety responsibility It was not until it was clear that I had now developed a massive headache and was on the verge of a nervous break down that the manager finally got off his chair and offered a rental car “at no costs,” as if any other alternative would have been acceptable In addition, the manager offered to have my car cleaned and tank filled I declined the offer as I had recently cleaned and filled my tank The encounter with the manager once again made me feel disrespected, victimized, and my concerns invalidatedWhen I asked what would happen to my car, the manager stated they would keep it over the weekend and I could pick it up on Monday I was offered an electric car as a rental, as they claimed it was the only car available after I asked for a different car Since I have never driven an electric car, I asked whether I needed to know any particulars about the car as I was in no condition to drive a complicated car I was told to drive it like a regular car and that the car would automatically switch from gas to electric The service receptionist Ryan advised me that the only difference I would notice would be the sound, as I would not hear the engine of the car when in electric mode As I was given no other choice, I agreed to take the electric car and left the service center After about a mile into my drive, as I approached the traffic light, I slowed down for what I thought would turn into a red light As I accelerated to continue, the electric car barely moved I managed to slowly drive the car to the shoulder, turned off the ignition key then turned it back on againI pressed the accelerator and the car did not respond I tried it again and still nothing I called the Service Center once again and I was told that the manager and Ryan were on their way After waiting in the car in extremely hot conditions and with an A/C that would not turn on for fifteen minutes, I called the service center to find out where they were I was told that the manager had gone home for the day I was livid Ryan advised me that he and the manager drove to meet me but when they did not see me they drove back to the shop and the manager left for the day I asked Ryan if they had driven past the light where I told them I had broken down and he stated that they had not I simply could not believe that the manager so easily dismissed my need for assistance, without even so much as a call to my cell phone, which number he had, to check on my condition Ryan agreed to meet me at my locationWhen he arrived, he again apologized and for the first time explained the mechanics of the car; a thing that should have occurred when I asked before leaving the Ford lot Once again, the service center’s irresponsible actions put me at high risk of having an accident After all was said and done, I arrived home at 7:20, nearly three hours laterThis experience raises many concerns for and questions about the safety of the customers that are having their cars serviced at this Ford Service Center What kinds of safety measures are in place at this Service Center to ensure that cars that have been serviced are in fact in a safe condition to be driven away? How could the management of this service center downplay the seriousness of this incident? How am I to feel safe when the car is returned to me as I do not know the extent the tire or the axel was damaged as a result of it being driven on without being properly secured? Given how unconcerned the management at this facility was and the statement that “this happens all the time,” how many other customers are in jeopardy as a result of the dangerous conditions they are creating by returning serviced cars back to its customers in unsafe conditions? I am requesting that this service center’s practices be reviewed and audited to ensure the safety of all other customers who are getting their cars serviced there I call upon you to review the specific servicing of my car and pull video, if there is any, as I would like to know exactly what happened here And finally, I would like to have assurances that my car is now in safe working condition I cannot possibly rely on this service center for its representations, as they lied repeatedly to me even in the face of facts to the contraryPlease confirm receipt of this letter I appreciate your assistance in advance If you would like further information, please feel free to reach me

Dear Mr. B[redacted]:
By this letter I write to advise you of extremely unsafe practices occurring at the Prince Frederick Ford Service Center. My experience in this regard occurred minutes after I left the Prince Frederick Ford Service Center on Friday, September 11, 2015 at around 4:45 p.m. I dropped off my 2011 Ford Escape on Wednesday, September 9th at this service center for routine servicing, including an oil change, tire rotation, and to check on an AC cooling problem on Wednesday. When I returned to the service center on Friday afternoon to pick up my car, I was advised that the servicing was completed and that the car was in good operating condition.
I took possession of my car and began my drive back home. About a half mile into my drive on Route 231, a two-way single lane road, it became clear to me that something was wrong with the car. At first I thought it was a flat tire. The car began to violently shake and as I tried to slow down to pull over, the steering wheel began pulling me onto oncoming traffic on my left, such that I could not pull the car into the right shoulder. I became increasingly concerned and terrified as a truck was pulling behind me and I could not control the car. I managed to pull onto the shoulder and immediately called the Prince Frederick Service Center and explained that something was seriously wrong with the car that had just been serviced there. To my dismay, the service center employee asked me to drive the car back to the shop, despite the fact that the car was nearly inoperable. I refused to drive the car back under those conditions and I was then advised that two mechanics would meet me at the location where I was stopped to inspect the car.
The mechanics arrived after about ten minutes and inspected under the hood of the car and found nothing there. They then inspected the tires and that is when I noticed that the back left tire was tilted and all five lug nuts were missing. When I asked who had serviced my car, the older mechanic stated that he had worked on my car and that perhaps he had forgotten to tighten the lug nuts causing them to come off. I refuted his claim stating that it was my belief that he had never put the lug nuts back on in the first place as was evidenced by the silver plastic dust that had accumulated on each of the wheel cover holes due to the friction and sanding motion of the plastic rubbing against the screws. I told the mechanic that this was extremely serious and that because of this, I was nearly in a head-on and rear-end collision. The mechanic apologized and when I asked again how this could have happened, he apologized once again followed by “what do you want me say.” Quite frankly, I was outraged by his nonchalant attitude and by his lack of appreciation of the severity of the situation.
I was taken back to the service center where I spoke to the service manager. To my further dismay, the service manager tried to downplay the situation, by stating that the mechanic “made an error and probably only used his hands to tighten the lug nuts and we’ve seen tires come off cars and nothing happens,” which was not only extremely alarming but also grossly minimized my concerns and experience while insulting my intelligence. Even worse, the manager’s comments completely showed a lack of appreciation for the dealer’s safety responsibility. It was not until it was clear that I had now developed a massive headache and was on the verge of a nervous break down that the manager finally got off his chair and offered a rental car “at no costs,” as if any other alternative would have been acceptable. In addition, the manager offered to have my car cleaned and tank filled. I declined the offer as I had recently cleaned and filled my tank. The encounter with the manager once again made me feel disrespected, victimized, and my concerns invalidated.
When I asked what would happen to my car, the manager stated they would keep it over the weekend and I could pick it up on Monday. I was offered an electric car as a rental, as they claimed it was the only car available after I asked for a different car. Since I have never driven an electric car, I asked whether I needed to know any particulars about the car as I was in no condition to drive a complicated car. I was told to drive it like a regular car and that the car would automatically switch from gas to electric. The service receptionist Ryan advised me that the only difference I would notice would be the sound, as I would not hear the engine of the car when in electric mode. As I was given no other choice, I agreed to take the electric car and left the service center. After about a mile into my drive, as I approached the traffic light, I slowed down for what I thought would turn into a red light. As I accelerated to continue, the electric car barely moved. I managed to slowly drive the car to the shoulder, turned off the ignition key then turned it back on again. I pressed the accelerator and the car did not respond. I tried it again and still nothing. I called the Service Center once again and I was told that the manager and Ryan were on their way. After waiting in the car in extremely hot conditions and with an A/C that would not turn on for fifteen minutes, I called the service center to find out where they were. I was told that the manager had gone home for the day. I was livid. Ryan advised me that he and the manager drove to meet me but when they did not see me they drove back to the shop and the manager left for the day. I asked Ryan if they had driven past the light where I told them I had broken down and he stated that they had not. I simply could not believe that the manager so easily dismissed my need for assistance, without even so much as a call to my cell phone, which number he had, to check on my condition. Ryan agreed to meet me at my location. When he arrived, he again apologized and for the first time explained the mechanics of the car; a thing that should have occurred when I asked before leaving the Ford lot. Once again, the service center’s irresponsible actions put me at high risk of having an accident. After all was said and done, I arrived home at 7:20, nearly three hours later.
This experience raises many concerns for and questions about the safety of the customers that are having their cars serviced at this Ford Service Center.
1. What kinds of safety measures are in place at this Service Center to ensure that cars that have been serviced are in fact in a safe condition to be driven away?
2. How could the management of this service center downplay the seriousness of this incident?
3. How am I to feel safe when the car is returned to me as I do not know the extent the tire or the axel was damaged as a result of it being driven on without being properly secured?
4. Given how unconcerned the management at this facility was and the statement that “this happens all the time,” how many other customers are in jeopardy as a result of the dangerous conditions they are creating by returning serviced cars back to its customers in unsafe conditions?
I am requesting that this service center’s practices be reviewed and audited to ensure the safety of all other customers who are getting their cars serviced there. I call upon you to review the specific servicing of my car and pull video, if there is any, as I would like to know exactly what happened here. And finally, I would like to have assurances that my car is now in safe working condition. I cannot possibly rely on this service center for its representations, as they lied repeatedly to me even in the face of facts to the contrary.
Please confirm receipt of this letter. I appreciate your assistance in advance. If you would like further information, please feel free to reach me.

Dear Mr. B[redacted]:
By this letter I write to advise you of extremely unsafe practices occurring at the Prince Frederick Ford Service Center. My experience in this regard occurred minutes after I left the Prince Frederick Ford Service Center on Friday, September 11, 2015 at around 4:45 p.m. I dropped off my 2011 Ford Escape on Wednesday, September 9th at this service center for routine servicing, including an oil change, tire rotation, and to check on an AC cooling problem on Wednesday. When I returned to the service center on Friday afternoon to pick up my car, I was advised that the servicing was completed and that the car was in good operating condition.
I took possession of my car and began my drive back home. About a half mile into my drive on Route 231, a two-way single lane road, it became clear to me that something was wrong with the car. At first I thought it was a flat tire. The car began to violently shake and as I tried to slow down to pull over, the steering wheel began pulling me onto oncoming traffic on my left, such that I could not pull the car into the right shoulder. I became increasingly concerned and terrified as a truck was pulling behind me and I could not control the car. I managed to pull onto the shoulder and immediately called the Prince Frederick Service Center and explained that something was seriously wrong with the car that had just been serviced there. To my dismay, the service center employee asked me to drive the car back to the shop, despite the fact that the car was nearly inoperable. I refused to drive the car back under those conditions and I was then advised that two mechanics would meet me at the location where I was stopped to inspect the car.
The mechanics arrived after about ten minutes and inspected under the hood of the car and found nothing there. They then inspected the tires and that is when I noticed that the back left tire was tilted and all five lug nuts were missing. When I asked who had serviced my car, the older mechanic stated that he had worked on my car and that perhaps he had forgotten to tighten the lug nuts causing them to come off. I refuted his claim stating that it was my belief that he had never put the lug nuts back on in the first place as was evidenced by the silver plastic dust that had accumulated on each of the wheel cover holes due to the friction and sanding motion of the plastic rubbing against the screws. I told the mechanic that this was extremely serious and that because of this, I was nearly in a head-on and rear-end collision. The mechanic apologized and when I asked again how this could have happened, he apologized once again followed by “what do you want me say.” Quite frankly, I was outraged by his nonchalant attitude and by his lack of appreciation of the severity of the situation.
I was taken back to the service center where I spoke to the service manager. To my further dismay, the service manager tried to downplay the situation, by stating that the mechanic “made an error and probably only used his hands to tighten the lug nuts and we’ve seen tires come off cars and nothing happens,” which was not only extremely alarming but also grossly minimized my concerns and experience while insulting my intelligence. Even worse, the manager’s comments completely showed a lack of appreciation for the dealer’s safety responsibility. It was not until it was clear that I had now developed a massive headache and was on the verge of a nervous break down that the manager finally got off his chair and offered a rental car “at no costs,” as if any other alternative would have been acceptable. In addition, the manager offered to have my car cleaned and tank filled. I declined the offer as I had recently cleaned and filled my tank. The encounter with the manager once again made me feel disrespected, victimized, and my concerns invalidated.
When I asked what would happen to my car, the manager stated they would keep it over the weekend and I could pick it up on Monday. I was offered an electric car as a rental, as they claimed it was the only car available after I asked for a different car. Since I have never driven an electric car, I asked whether I needed to know any particulars about the car as I was in no condition to drive a complicated car. I was told to drive it like a regular car and that the car would automatically switch from gas to electric. The service receptionist Ryan advised me that the only difference I would notice would be the sound, as I would not hear the engine of the car when in electric mode. As I was given no other choice, I agreed to take the electric car and left the service center. After about a mile into my drive, as I approached the traffic light, I slowed down for what I thought would turn into a red light. As I accelerated to continue, the electric car barely moved. I managed to slowly drive the car to the shoulder, turned off the ignition key then turned it back on again. I pressed the accelerator and the car did not respond. I tried it again and still nothing. I called the Service Center once again and I was told that the manager and Ryan were on their way. After waiting in the car in extremely hot conditions and with an A/C that would not turn on for fifteen minutes, I called the service center to find out where they were. I was told that the manager had gone home for the day. I was livid. Ryan advised me that he and the manager drove to meet me but when they did not see me they drove back to the shop and the manager left for the day. I asked Ryan if they had driven past the light where I told them I had broken down and he stated that they had not. I simply could not believe that the manager so easily dismissed my need for assistance, without even so much as a call to my cell phone, which number he had, to check on my condition. Ryan agreed to meet me at my location. When he arrived, he again apologized and for the first time explained the mechanics of the car; a thing that should have occurred when I asked before leaving the Ford lot. Once again, the service center’s irresponsible actions put me at high risk of having an accident. After all was said and done, I arrived home at 7:20, nearly three hours later.
This experience raises many concerns for and questions about the safety of the customers that are having their cars serviced at this Ford Service Center.
1. What kinds of safety measures are in place at this Service Center to ensure that cars that have been serviced are in fact in a safe condition to be driven away?
2. How could the management of this service center downplay the seriousness of this incident?
3. How am I to feel safe when the car is returned to me as I do not know the extent the tire or the axel was damaged as a result of it being driven on without being properly secured?
4. Given how unconcerned the management at this facility was and the statement that “this happens all the time,” how many other customers are in jeopardy as a result of the dangerous conditions they are creating by returning serviced cars back to its customers in unsafe conditions?
I am requesting that this service center’s practices be reviewed and audited to ensure the safety of all other customers who are getting their cars serviced there. I call upon you to review the specific servicing of my car and pull video, if there is any, as I would like to know exactly what happened here. And finally, I would like to have assurances that my car is now in safe working condition. I cannot possibly rely on this service center for its representations, as they lied repeatedly to me even in the face of facts to the contrary.
Please confirm receipt of this letter. I appreciate your assistance in advance. If you would like further information, please feel free to reach me.

Review: I went to prince fredrick motor on Aug 12, 2013 looking to purchase a vehicle.. Due to my credit issues I was not able to get what I desired, so the finance man said if I was interest in a ford fushion that they would try to get it financed.. so they said every thing went through they allowed me to drive the car home to get some paper work needed, they said I was all approved told me my monthly payment and everthing, then they said we would have to wait till te next day to finish up because the superviser at the loan agency had to signed off on it, so the next day I get there and they tell me they won't approve it... so then they have a dodge avenger used and they said well we can probally get it approved...so then we do that everything goes through we signed the contract and all the paper work, I give them 20$ to get a new title and we do paper work to sign the tags over...I bring the car home all is done...so I thought...They call me in the AM on Sept 2, 2013, to tell me that the loan office has refused my loan, they said my rent was more than they thought and now I can't affrd the car, 500$ difference, so I now have to get a co signer or give the car back... I feel that this is under handed and not legal.. That contract should be honored!!!Desired Settlement: Honor the contract..... it was the loan manger that wrote the wrong amount, I didn't know it.....