Princess Hair Shop

Let's start from the beginningFrom 02/15-04/ [redacted] purchased a total of bundles(20"x18" 16" 14") and a closure of the Brazilian Deep CurlyThe description on the website of the Brazilian Deep Curly hair is as follows:"Because of its curly texture, this hair requires lots of moisture and is very high maintenanceEach day you will need to activate the curls with a water/conditioner mix to detangle and condition it with a moisturizing conditioner oftenThis texture is best for someone very experienced with both Virgin and curly hair textures[redacted] We also send out a hair care email and hard copy email with each orderIn this email it includes very extensive direction in how to properly take care of hair, how often to co wash, what to/what not to co wash the hair etcWe ask that each customer respond to the emails to ensure they read the information [redacted] did respond to the email The Brazilian Deep Curly hair is the 2nd most high maintenance texture of hair that we offerWhat makes it high maintenance is it tight curls and medium coarse textureFor the record, the average amount of hair worn on a single persons head is between 2-bundles of hairThe longer lengths you purchase the less hair is on the weft, the shorter the length the more hair that is on the weft [redacted] is wearing 4-bundles(she stated she did not install all of the hair but most of it)I would also like to add that she lives in the desert(humid area) and she was wearing the hair during the summer timeHumid weather naturally tends to make hair swellWhen [redacted] first contacted us in May she stated that the Brazilian Deep Curly hair was her first virgin hair textureShe was also just beginning to make her unit and only had the 2/bundles installed on the unit(the 20"x2) and she was having issuesWhen talking to her about her current regimen about the bundle she stated she had not washed the hair since she first purchased it which was at least month priorThat is an excessive amount of time to not have washed hair yet alone high maintenance hairShe informed us that the other bundles were fine and that she had washed those with no issuesWe instructed her to send the bundles in for us to see the problemWe decided to replace her 20" bundles because they were extremely dryWe were unsure if the terrible state of the hair was due to improper maintenance or because the hair was sitting with no moisture for monthEither way we decided to replace those bundles for her(06/15)We were then contacted by [redacted] again yesterday 9/informing us she worn her unit with all bundle installed and was having issues with her hairI asked her to give us a call and go over her regimen, she refusedAll she wanted at this point was a refundWe do not offer refunds for any hair that has been installed for sanitary reasonsI also asked her if she would like to send the hair in for us to examine, she refusedI would understand why she would be so frustrated with her hairShe has an abundant amount of hair on her head, along with her weather conditioner and lack of experience with virgin hair(let along high maintenance virgin hair) I would definitely suspect she would be having a hard timeIf [redacted] was caring for her unit the same way she caring for her previous bundles (not washing as much as she was supposed to) I would not be surprised that she is having these resultsI have been wearing virgin hair for over years and I have never worn more than bundles of long straight/wavy hair at one timeIt is extremely hard to take care ofIt seems as if [redacted] is overwhelmed with the amount of hair and maintenance that comes along with the hair she purchased and now wants us to compensate her

I am rejecting this response because: I'm rejecting this sorry explanation for the following reasonsFirst off she mentioned that I wasn't happy with my hair being curly, that's not true I stated in my email to [redacted] that she should change the description of the hair she sold me on her website to Kinky Curly not curly, because there is a difference, I stated this because I have always gotten curly hair and it has never been a problem, however, Kinky curly is on a different level all together this hair is to be worn in it's natural state only! I said this so that other consumers which I hope they never get would be aware that this hair was high maintenance! (it took me hours to blow dry this hair and then I had to use a pressing comb to straighten it)! This is how I knew I was not given Armenian hair because they do not need to press their hair with a hot comb to straighten it Next about this being 100% human hair this is also my hairdresser told me when she installed this hair that it was not worth the money I paid for, I knew when I received the hair that something was wrong with it and when I bought it to the representatives attention how bad it smelled and how poorly made the beards were on the hair she convinced me that the hair was 100% and that she stood by her hairI should have went with my first mind since I have been wearing Premium hair for over years now that this wasn'tBut I decided to believer her because there was a hair guaranteeThe fact that she said that the hair started falling out because of the dye that I used from Sally's beauty supply which was L'Oréal HiColor, this dye is not sold at the grocery store and is used for dark hair to lighten it with out using bleachMy hairdresser has been using this dye for years on the hair that she sales and her Hair is only $and up! NOT $and it has never damaged her hair that she sells to her clients The point that mine was damaged was clearly because the Silicone treatment that they used was washed out The fact that I washed this hair 5x before I colored it to try to get rid of the horrible smell is probably why the hair failed so fast because I was washing out the chemicals that if I didn't do would have fooled me for at least months which is how long a silicone treatment last for Let me also let you know Princess Hair shop and Revdex.com, this is not about the money I have already bought new hair that cost me $850.00, so understand I am not hurting for moneyWhat I am trying to do is stop fraud from happening to people who are less fortunate as I am! This company needs to be put out of business they also need to refund me my money for selling something that was just not true!! I can send you documents of YouTube videos of people complaining about this hairI can also show you comments of other people from the other sight that I just purchased my new hair fro that also experienced the same thing that I experienced from this company! The fact is this since there is no law that protects consumers when it comes to purchasing hair and is not regulated on actually how much percentage of human hair you actually need in a bundle for it to be considered 100% human hair this prevents consumers from ever truly knowing what they are buying until after they have installed the hair and washed it My point to this is not to just get my money back put from here to get some law against criminals like this companyThe Hair business happens to be a billion dollar industry and because of this they're so many unqualified people out there who goes and buys hair, treats it starts a website and sells this hair at top dollar! Princess Hair Shop needs to be stopped and I wont stop until I get them shut down! They should not be allowed to rob innocent consumers buy selling them beauty supply hair that they have bought for dollars and they chemically treat, and than get a nice website and some fake consumers to vouch that the hair is good and sell the hair as Premium hair I know for a fact that this hair was chemically treated because I am allergic to the chemical that is used and because of this the hair that I bought that touched my real hair broke off all my edges I had sores all around the edges of my head when my hair dresser saw my hair she was in complete shock!! What I am asking is for a refund because [redacted] knows that the color had nothing to do with my hair breaking of! Also I want you to let Princess Hair Shop know that I will be writing the mayor next of California and Las Vegas to see what I need to do to get the Hair business and independent seller to have to be licensed through the state that they live in before they are able to sell hair to consumersThis is a big problem in the states and it needs to be stop! I will not stop writing until people like [redacted] and Princess Hair shop are out of business and their website is shut down for good!!!If you need any proof of my emails to this company or videos off YouTube please feel free to contact me I have saved them all to my hard driveSincerely, [redacted]

Attached I have the the hair care tips that comes with every package via email and hard copy in the packageOur company stands buy our product 100% when hair is being properly taken care ofWe have a year hair guarantee that qualifies against shedding, tangling matting and any other defects with the hair When a customer has an issue they are supposed to call us and we take down their current regimen and try to see if there is anything we can change/update to make the hair work for themOnce they have tried our suggestions and the hair is still being difficult they have the option to send the hair back to usAt this point the hair is given to our stylistHe tries between 2-different regimens to see if the hair will respondIf it does not and is still becoming troublesome the hair is determined defective and the hair is replacedWhen customers call we write down all the information in a book for our referencesThis is also the original treatment hair intake form when Zaire called and spoke to our representative ShaynaShe called on December As stated on her intake form she did not wash her hair for the 1st week the hair was installedAfter that she purchased Suave professionals conditioner and was cowashing 1-times per week as instructed on the pink hair care tips formThe issue with her regimen was that she was using Organix coconut milk and Organix Moroccan conditioner and shampooAs stated on the pink hair care tips use of the Organix products will void the year hair guaranteeWe have this brand of products banned because in prior years we have had a mass amount of complaints with those products for causing shedding tangling etcDuring the phone call Zaire was notified of this policy but she still wanted to send the hair in to see if we could still treat the hairWhen we received the hair some of the pieces were in a workable fashion and huge piece was completely matted togetherAlso stated on the hair paper under the year hair guarantee section it is stated that if the hair is not received in a workable fashion we will not treat the hair at allThe matted piece was not worked with but the other pieces wereAttached are photos of the hair after the treatment and the untouched matted pieceThe pieces that were treated look amazingWe updated Zaire with the status of her hair and she was very upsetShe wanted her hair to either be replaced or refundedWe were not able to accommodate either one of those requests because products that were stated to NOT USE were used on all of the hairZaire was able to receive her hair back if she opted to pay either $or $shippingWe are still not able to accommodate either of her requests becausepolicies that were clearly stated have been brokenWe are not at fault in this matterIf she would like to pay for the shipping we are happy to send the hair back to her

I am rejecting this response because: The reason I ask for a full refund is because I saved up and waited a very long time to purchase this hairI researched the hair, compared it to similar textures on other hair websites and decided after months to stay with the hair company used in the Peakmill Youtube videoI considered this hair to be an investmentAfter spending over $on hair that I expected to last years to find the hair has not even lasted months is such a disappointmentParticularly after having to send the hair back onceThe hair quality has not met my expectationsI would not spend such a large amount on hair and then knowingly sabotage the hair, or not perform the proper maintenance purposelyThat has not been the caseI feel as if I have spent an exorbitant amount of time trying to maintain this hair according to the hair care guarantee, and no matter what I do the hair continues to tangle and matThis, after only having the hair close to seven months is not normal, and does not live up to the quality of the description of the hairTo address the points in the last Business response and the email attachment, those emails clearly document the issues that I have been having with the hairIt was only in the first email that I stated I was not accustomed to the curly hairAfter the initial email reply from Princess Hair Shop, [redacted] called me and gave me advice on how to properly care for the hair which I have done since (and still encountered the same issues I initially reported) so, no the emails do not state anywhere that I was "unaware" of how to care for the hairAfter receiving the 20" replacement bundles, I have spent the past few months re-constructing a new wigWhile it was under construction I routinely co-washed the hair and had the hair separated in braidsWhen the wig was completed I took the braids out and after less than a day the hair was tangled and matted to no endIs it any wonder I want a refund? Combined with the hair products and tools I have purchased to care for and maintain the hair I have spent over $As I've said before, this hair has been far too troublesome and the quality is not up to parIn addition to this, my trust in Princess Hair Shop as a business is brokenThat is why I want my money back

Hello!As you stated, you ordered the 26" Russian Platinum Unit w/o rootsYou were sent the correct itemYou expressed that you had meant to to order the item WITH roots which is labeled "w/ roots"When you spoke to me( ***) I expressed my apologies for the misunderstandingI offered to pay
for the return shipping of your new unit( the one with roots that you did want) if you shipped back the unit without roots too usYou refused, stating that that was not adequate since you were a new customer and that you wanted us to be responsible for both ways of shippingYou proceeded to ask for the owners email which I was happy to give to youWhen I tried you repeatedly yelled at meI did hang up the phone because we are encouraged to not tolerate verbally abusive conversationsI was happy to try and correct the issueConsidering the error was not made on our behalf paying for one way shipping was more than fairTypically we also enforce a $exchange fees and both ways of shipping paid for by the customerIf the error was made on our behalf we are happy to pay for all shippingWe did keep our word and paid for way of shippingYou also received the wig today, in time for your appointment on WednesdayThe matter was solved on Saturday when you calledWe will not be responsible for any additional shipping costs because the error was not made on our behalfWe went above our policies to oblige

Our Hair is 100% Virgin and best quality availableWe guarantee its quality for an entire yearFirst the client complained about her hair chose being too curly and high maintenance but she chose to install it anywayWe always inform our clients about the maintenance that comes with each texture
We also email a Hair Care Guarantee agreement that to all of our customers After installing the hair she emailed us stating that she'd colored the hair using L'Oreal box dyeI am a licensed cosmetologist and from my experience and education, box dye is a harsh chemical to use on human virgin hairBy using box dye you skip a few processes to obtain the color that you are trying to achieveUsing a lightening box dye; especially on textured and curly extensions will cause them to mat, tangle, shed and possibly melt themShe called us to complain about her hair but at that point she'd already chemically damaged the hairWe suggested several remedies to help make the situation better, but she refused our help and stated that she was going file a dispute with pay palAfter we explained our case to paypal, her claim was denied

I am rejecting this response because: This information is false and the person that replied was Jasmine she is not the owner of the store and she indeed was hostile. Talking over me and yelling at me then hung up. The only professional person there that I spoke was [redacted]. [redacted] is the owner and she should take ownership and not have unprofessional employees responding to this complaint.

I am rejecting this response because:[redacted] is sending Princess Hair Shop their policy on returns in regards to utilizing [redacted] services. I have also made a formal compliant on behalf of this issue with Princess Hair Shop.

I completely understand why you would be asking for a refund. But the unknown factor of hair care still becomes if you were properly caring for the hair. We have not heard from you in months and when asked for current hair care regimen you refused to answer any question.  But it is listed multiple times on the website and during the checkout process that we do not offer refunds on hair that is already used. We do consider our hair to be investment. Most customers are able to wear and color their hair for well over a year, coloring it multiple times etc. When you sent your hair back once you did have all the hair installed on the unit it was only the 20". It is extremely hard to believe that not only did you have 2 "defective" bundles before even wearing the unit, but you also 3 other bundle that are "defective". We have not had any complaints with the Brazilian Deep Curly in the entire time period that you have had yours. There may be more room for adjustments if you were not the only person having the issues that you were. The Deep Curly hair is one of our top sellers that we ship out daily. If there was something going on I'm sure other people would be having issues as well. It just comes off as odd that you say you have been taking the past few months to care the hair properly with the hair still matting and tangling and yet you are just now contacting us. Why go through months of tangling and shedding and not contact us sooner? You also a just now revealing that " a new unit was made". When asked to give us a call and go over your regimen you refused. If you were doing everything you were supposed to and using proper products why not let us know? There are alot of unanswered questions and sequences of events that do not add up. As I have previously stated, with your hair in a workable, manageable condition we are happy to take another look at your hair and see what we can do from there.We are not willing to compromise our refund policy at this time.

Attached I have the the hair care tips that comes with every package via email and hard copy in the package. Our company stands buy our product 100% when hair is being properly taken care of. We have a 1 year hair guarantee that qualifies against shedding, tangling matting and any other defects with...

the hair.  When a customer has an issue they are supposed to call us and we take down their current regimen and try to see if there is anything we can change/update to make the hair work for them. Once they have tried our suggestions and the hair is still being difficult they have the option to send the hair back to us. At this point the hair is given to our stylist. He tries between 2-4 different regimens to see if the hair will respond. If it does not and is still becoming troublesome the hair is determined defective and the hair is replaced. When customers call we write down all the information in a book for our references. This is also the original treatment hair intake form when Zaire called and spoke to our representative Shayna. She called on December 22. As stated on her intake form she did not wash her hair for the 1st week the hair was installed. After that she purchased Suave professionals conditioner and was cowashing 1-2 times per week as instructed on the pink hair care tips form. The issue with her regimen was that she was using Organix coconut milk and Organix Moroccan conditioner and shampoo. As stated on the pink hair care tips use of the Organix products will void the 1 year hair guarantee. We have this brand of products banned because in prior years we have had a mass amount of complaints with those products for causing shedding tangling etc. During the phone call Zaire was notified of this policy but she still wanted to send the hair in to see if we could still treat the hair. When we received the hair some of the pieces were in a workable fashion and 1 huge piece was completely matted together. Also stated on the hair paper under the 1 year hair guarantee section it is stated that if the hair is not received in a workable fashion we will not treat the hair at all. The matted piece was not worked with but the other pieces were. Attached are photos of the hair after the treatment and the untouched matted piece. The 2 pieces that were treated look amazing. We updated Zaire with the status of her hair and she was very upset. She wanted her hair to either be replaced or refunded. We were not able to accommodate either one of those requests because products that were stated to NOT USE were used on all of the hair. Zaire was able to receive her hair back if she opted to pay either $5 or $14 shipping. We are still not able to accommodate either of her requests because2 policies that were clearly stated have been broken. We are not at fault in this matter. If she would like to pay for the shipping we are happy to send the hair back to her.

I am rejecting this response because: I'm rejecting this sorry explanation for the following reasons. First off she mentioned that I wasn't happy with my hair being curly, that's not true I stated in my email to [redacted] that she should change the description of the hair she sold me on her website to Kinky Curly not curly, because there is a difference, I stated this because I have always gotten curly hair and it has never been a problem, however, Kinky curly is on a different level all together this hair is to be worn in it's natural state only!  I said this so that other consumers which I hope they never get  would be aware that this hair was high maintenance! (it took me 3 hours to blow dry this hair and then I had to use a pressing comb to straighten it)! This is how I knew I was not given Armenian hair because they do not need to press their hair with a hot comb to straighten it.  Next about this being 100% human hair this is also false my hairdresser told me when she installed this hair that it was not worth the money I paid for, I knew when I received the hair that something was wrong with it and when I bought it to the representatives attention how bad it smelled and how poorly made the beards were on the hair she convinced me that the hair was 100% and that she stood by her hair. I should have went with my first mind since I have been wearing Premium hair for  over 10 years now that this wasn't. But I decided to believer her because there was a hair guarantee. The fact that she said that the hair started falling out because of the  dye that I used from Sally's beauty supply which was L'Oréal HiColor, this dye is not sold at the grocery store and is used for dark hair to lighten it with out using bleach. My hairdresser has been using this dye for years on the hair that she sales and her Hair is only $85.00 and up! NOT $209.00 and it has never damaged her hair that she sells to her clients.  The point that mine was damaged was clearly because the Silicone treatment that they used was washed out.  The fact that I washed this hair 5x before I colored it to try to get rid of the horrible smell is probably why the hair failed so fast because I was washing out the chemicals that if I didn't do would have fooled me for at least 2 months which is how long a silicone treatment last for .  Let me also let you know Princess Hair shop and Revdex.com, this is not about the money I have already bought new hair that cost me $850.00, so understand I am not hurting for money. What I am trying to do is stop fraud from happening to people who are less fortunate as I am! This company needs to be put out of business they also need to refund me my money for selling something that was just not true!!  I can send you documents of YouTube videos of people complaining about this hair. I can also show you comments of other people from the other sight that I just purchased my new hair fro that also experienced the same thing that I experienced from this company! The fact is this since there is no law that protects consumers when it comes to purchasing hair and is not regulated on actually how much percentage of human hair you actually need in a bundle for it to be considered 100% human hair this prevents consumers from ever truly knowing what they are buying until after they have installed the hair and washed it.  My point to this is not to just get my money back put from here to get some law against criminals like this company. The Hair business happens to be a billion dollar industry and because of this they're so many unqualified people out there who goes and buys hair, treats it starts a website and sells this hair at top dollar!  Princess Hair Shop needs to be stopped and I wont stop until I get them shut down!  They should not be allowed to rob innocent consumers buy selling them beauty supply hair that they have bought for 40 dollars and they chemically treat, and than get a nice website and some fake consumers to vouch that the hair is good and sell the hair as Premium hair.  I know for a fact that this hair was chemically treated because I am allergic to the chemical that is used and because of this the hair that I bought that touched my real hair broke off all my edges I had sores all around the edges of my head when my hair dresser saw my hair she was in complete shock!! What I am asking is for a refund because [redacted] knows that the color had nothing to do with my hair breaking of! Also I want you to let Princess Hair Shop know that I will be writing the mayor next of California and Las Vegas to see what I need to do to get the Hair business and independent seller to have to be licensed through the state that they live in before they are able to sell hair to consumers. This is a big problem in the states and it needs to be stop! I will not stop writing until people like [redacted] and Princess Hair shop are out of business and their website is shut down for good!!!If you need any proof of my emails to this company or videos off YouTube please feel free to contact me I have saved them all to my hard drive. Sincerely,[redacted]

Hello!Your order was placed around 2pm on the 25th. You called us around 10am PST. We open at 9am. It may have been hours for you to contact us if you are on a different coast then we are. Our coupon code policy states that if a coupon code use then an order is not eligible for a...

cash refund only store credit or exchange. Your order did use a coupon code. We were happy to make a one time exception to refund your order because of your situation. You were given the cancellation start date of 5/26. We process refunds within 7 business days. We told [redacted] we would process the refund on Thursday May 4th. [redacted] decided to file a [redacted] claim on Monday 6/1. It is a PHS policy that once a claim is made with PP to wait the extent of the claim before making the refund. We have these policies because past clients have tried to scam by getting a refund processed by us and then again by [redacted] so we will only deal with 1 refund process at a time. [redacted] has a processing time of up to 10 business days and we will gladly follow that guideline. She will definitely get her money back. If she would have waited until Thursday she would have gotten her refund then. She is now upset she tried to go a different route and has to wait longer. That is not our problem or our fault.

I am rejecting this response because: The reason I ask for a full refund is because I saved up and waited a very long time to purchase this hair. I researched the hair, compared it to similar textures on other hair websites and decided after months to stay with the hair company used in the Peakmill Youtube video. I considered this hair to be an investment. After spending over $900 on hair that I expected to last years to find the hair has not even lasted months is such a disappointment. Particularly after having to send the hair back once. The hair quality has not met my expectations. I would not spend such a large amount on hair and then knowingly sabotage the hair, or not perform the proper maintenance purposely. That has not been the case. I feel as if I have spent an exorbitant amount of time trying to maintain this hair according to the hair care guarantee, and no matter what I do the hair continues to tangle and mat. This, after only having the hair close to seven months is not normal, and does not live up to the quality of the description of the hair. To address the points in the last Business response and the email attachment, those emails clearly document the issues that I have been having with the hair. It was only in the first email that I stated I was not accustomed to the curly hair. After the initial email reply from Princess Hair Shop, [redacted] called me and gave me advice on how to properly care for the hair which I have done since (and still encountered the same issues I initially reported) so, no the emails do not state anywhere that I was "unaware" of how to care for the hair. After receiving the 20" replacement bundles, I have spent the past few months re-constructing a new wig. While it was under construction I routinely co-washed the hair and had the hair separated in braids. When the wig was completed I took the braids out and after less than a day the hair was tangled and matted to no end. Is it any wonder I want a refund? Combined with the hair products and tools I have purchased to care for and maintain the hair I have spent over $1000. As I've said before, this hair has been far too troublesome and the quality is not up to par. In addition to this, my trust in Princess Hair Shop as a business is broken. That is why I want my money back.

Let's start from the beginning. From 02/15-04/15 [redacted] purchased a total of 5 bundles(20"x2 18" 16" 14") and a closure of the Brazilian Deep Curly. The description on the website of the Brazilian Deep Curly hair is as follows:"Because of its curly texture, this hair requires lots of moisture and...

is very high maintenance. Each day you will need to activate the curls with a water/conditioner mix to detangle and condition it with a moisturizing conditioner often. This texture is best for someone very experienced with both Virgin and curly hair textures.[redacted] . We also send out a hair care email and hard copy email with each order. In this email it includes very extensive direction in how to properly take care of hair, how often to co wash, what to/what not to co wash the hair etc. We ask that each customer respond to the emails to ensure they read the information. [redacted] did respond to the email.  The Brazilian Deep Curly hair is the 2nd most high maintenance texture of hair that we offer. What makes it high maintenance is it tight curls and medium coarse texture. For the record, the average amount of hair worn on a single persons head is between 2-3 bundles of hair. The longer lengths you purchase the less hair is on the weft, the shorter the length the more hair that is on the weft. [redacted] is wearing 4-5 bundles(she stated she did not install all of the hair but most of it). I would also like to add that she lives in the desert(humid area) and she was wearing the hair during the summer time. Humid weather naturally tends to make hair swell. When [redacted] first contacted us in May she stated that the Brazilian Deep Curly hair was her first virgin hair texture. She was also just beginning to make her unit and only had the 2/5 bundles installed on the unit(the 20"x2) and she was having issues. When talking to her about her current regimen about the 2 bundle she stated she had not washed the hair since she first purchased it which was at least 1 month prior. That is an excessive amount of time to not have washed hair yet alone high maintenance hair. She informed us that the other bundles were fine and that she had washed those with no issues. We instructed her to send the bundles in for us to see the problem. We decided to replace her 20" bundles because they were extremely dry. We were unsure if the terrible state of the hair was due to improper maintenance or because the hair was sitting with no moisture for 1 month. Either way we decided to replace those bundles for her(06/15). We were then contacted by [redacted] again yesterday 9/22 informing us she worn her unit with all 5 bundle installed and was having issues with her hair. I asked her to give us a call and go over her regimen, she refused. All she wanted at this point was a refund. We do not offer refunds for any hair that has been installed for sanitary reasons.. I also asked her if she would like to send the hair in for us to examine, she refused. I would understand why she would be so frustrated with her hair. She has an abundant amount of hair on her head, along with her weather conditioner and lack of experience with virgin hair(let along high maintenance virgin hair) I would definitely suspect she would be having a hard time. If [redacted] was caring for her unit the same way she caring for her previous bundles (not washing as much as she was supposed to) I would not be surprised that she is having these results. I have been wearing virgin hair for over 7 years and I have never worn more than 4 bundles of long straight/wavy hair at one time. It is extremely hard to take care of. It seems as if [redacted] is overwhelmed with the amount of hair and maintenance that comes along with the hair she purchased and now wants us to compensate her.

Review: Princess Hair Shop is a FRAUD Buyers Beware !!! THIS IS REALLY BAD HAIR!! First off for the people who are going to read this let me start by saying that I have been buying hair for over 15 years, and when I received the Armenian Curly hair from this company I should have sent it back from the start!! The beards on the wefts were horrible and the hair smelled bad, but the company convinced me that they stand 100% behind their hair and that there was nothing wrong with the hair and it was 100% premium hair, that could be colored and would last for 1year or longer and if anything went wrong that they would give your money back!!! NOT!!!!!!

LADIES The hair they are selling on their site for $668.00 is nothing more then Milky way yaky Hair from the Beauty Supply Store for $39.99, that is treated in a Silicone treatment and will probably only last for 4 washes at most. [redacted] who is either the owner or sales rep is nothing more than a liar, a thief, and a crook who will tell you anything and should be ashamed of herself for trying to pass this hair off as Premium Quality hair,

Oh and that bogus 1oo% hair Guarantee that she offers is a Lie too!! She might honor it if you don't color the hair, shampoo the hair, or blow dyer the hair. I purchased my Fake Armenian Curly hair on March 14, Received it on the 21st and had it colored on the 22nd and installed on the 24th. While I was getting my hair installed my hairstylist ensured me that the hair I purchased was not worth what I paid for it! A week later I washed my hair it took 3 hours to dry it! It matted at the beard area shedded so bad that I went from 24" to 20" that week. [redacted] the representative claimed it was because I used the worse dye on the market L'Oreal HI Color and that's what damaged the cuticle and that broke my Hair Guarantee contract. So Ladies please Don't buy anything from this place save your money!!!Go anywhere else but to Princess Hair Shop!! This is the Worse Hair Ever so $668.00 wasted! I'm sure they needed the money...Desired Settlement: I would like my money back all of the $668.00 because the hair I received is only worth $39.99 a bundle

Business

Response:

Our Hair is 100% Virgin and best quality available. We guarantee its quality for an entire year. First the client complained about her hair chose being too curly and high maintenance but she chose to install it anyway. We always inform our clients about the maintenance that comes with each texture. We also email a Hair Care Guarantee agreement that to all of our customers. After installing the hair she emailed us stating that she'd colored the hair using L'Oreal box dye. I am a licensed cosmetologist and from my experience and education, box dye is a harsh chemical to use on human virgin hair. By using box dye you skip a few processes to obtain the color that you are trying to achieve. Using a lightening box dye; especially on textured and curly extensions will cause them to mat, tangle, shed and possibly melt them. She called us to complain about her hair but at that point she'd already chemically damaged the hair. We suggested several remedies to help make the situation better, but she refused our help and stated that she was going file a dispute with pay pal. After we explained our case to paypal, her claim was denied.

Consumer

Response:

I am rejecting this response because: I'm rejecting this sorry explanation for the following reasons. First off she mentioned that I wasn't happy with my hair being curly, that's not true I stated in my email to [redacted] that she should change the description of the hair she sold me on her website to Kinky Curly not curly, because there is a difference, I stated this because I have always gotten curly hair and it has never been a problem, however, Kinky curly is on a different level all together this hair is to be worn in it's natural state only! I said this so that other consumers which I hope they never get would be aware that this hair was high maintenance! (it took me 3 hours to blow dry this hair and then I had to use a pressing comb to straighten it)! This is how I knew I was not given Armenian hair because they do not need to press their hair with a hot comb to straighten it. Next about this being 100% human hair this is also false my hairdresser told me when she installed this hair that it was not worth the money I paid for, I knew when I received the hair that something was wrong with it and when I bought it to the representatives attention how bad it smelled and how poorly made the beards were on the hair she convinced me that the hair was 100% and that she stood by her hair. I should have went with my first mind since I have been wearing Premium hair for over 10 years now that this wasn't. But I decided to believer her because there was a hair guarantee. The fact that she said that the hair started falling out because of the dye that I used from Sally's beauty supply which was L'Oréal HiColor, this dye is not sold at the grocery store and is used for dark hair to lighten it with out using bleach. My hairdresser has been using this dye for years on the hair that she sales and her Hair is only $85.00 and up! NOT $209.00 and it has never damaged her hair that she sells to her clients. The point that mine was damaged was clearly because the Silicone treatment that they used was washed out. The fact that I washed this hair 5x before I colored it to try to get rid of the horrible smell is probably why the hair failed so fast because I was washing out the chemicals that if I didn't do would have fooled me for at least 2 months which is how long a silicone treatment last for . Let me also let you know Princess Hair shop and Revdex.com, this is not about the money I have already bought new hair that cost me $850.00, so understand I am not hurting for money. What I am trying to do is stop fraud from happening to people who are less fortunate as I am! This company needs to be put out of business they also need to refund me my money for selling something that was just not true!! I can send you documents of YouTube videos of people complaining about this hair. I can also show you comments of other people from the other sight that I just purchased my new hair fro that also experienced the same thing that I experienced from this company! The fact is this since there is no law that protects consumers when it comes to purchasing hair and is not regulated on actually how much percentage of human hair you actually need in a bundle for it to be considered 100% human hair this prevents consumers from ever truly knowing what they are buying until after they have installed the hair and washed it. My point to this is not to just get my money back put from here to get some law against criminals like this company. The Hair business happens to be a billion dollar industry and because of this they're so many unqualified people out there who goes and buys hair, treats it starts a website and sells this hair at top dollar! Princess Hair Shop needs to be stopped and I wont stop until I get them shut down! They should not be allowed to rob innocent consumers buy selling them beauty supply hair that they have bought for 40 dollars and they chemically treat, and than get a nice website and some fake consumers to vouch that the hair is good and sell the hair as Premium hair. I know for a fact that this hair was chemically treated because I am allergic to the chemical that is used and because of this the hair that I bought that touched my real hair broke off all my edges I had sores all around the edges of my head when my hair dresser saw my hair she was in complete shock!! What I am asking is for a refund because [redacted] knows that the color had nothing to do with my hair breaking of! Also I want you to let Princess Hair Shop know that I will be writing the mayor next of California and Las Vegas to see what I need to do to get the Hair business and independent seller to have to be licensed through the state that they live in before they are able to sell hair to consumers. This is a big problem in the states and it needs to be stop! I will not stop writing until people like [redacted] and Princess Hair shop are out of business and their website is shut down for good!!!If you need any proof of my emails to this company or videos off YouTube please feel free to contact me I have saved them all to my hard drive. Sincerely,[redacted]

Review: The hair I was sent was horrible it only lasted two weeks! They claimed that they would replace the defective bundles but they didn't!

I paid $430 for 16'' 20'' and 22'' for Curly Brazilian hair and it only looked nice for two weeks or so I thought. When I tried to straighten the hair with a heat protectant the hair looked awful. The second I was having problems with this hair I emailed their customer service reps about what I could do to fix this problem. And they said that if the hair looks awful then it was probably dry and they suggested another conditioner and a curl defining serum to me that would help the hair look better. After using that for a few more weeks and saw little to no results I emailed them again and then they told me to deep condition the hair with the conditioner and oil for at least an hour in a shower cap for three days in a row, so I did. And after two days that treatment shrunk my hair into this nappy matted afro that didn't go past my shoulders. So I emailed them again and they told me that I have the option to send it back to them as long as its not in a matted ball and if their stylist looked at it ad deemed it defective then they would replace the BUNDLES. So I agreed, now did it take a few extra weeks for me to send the hair back? Absolutely but only because i'm a full time student with bills to pay and I don't have hundreds of dollars laying around to keep purchasing $430 of hair every month and another $200 to get my hair done every month on top of that. But I combed the hair out and co washed it and sent it back. Then another rep tells me that the treatment was complete but they would only replace the total weight of the DEFECTIVE hair and it was only a preventative measure anyway. Excuse me when did the weight of the DEFECTIVE hair become a factor and where did this "preventative measure" come from? No where on the website or in the original "hair care" email it states either. All it said was if you properly care for the hair, it isn't chemically altered in any way, and the hair was in a treatable state when returned. Then its up to the stylist to determine if its defective and if it is then the bundles would be replaced. Clearly the bundles were deemed defective that's why they sent me that little 4oz of hair. But when I explained how dissatisfied I was I said that I wanted my hair back but they told me that they gave it to their manufacture. If the hair was deemed defective then shouldn't it have been thrown away and not given to back to their manufacture? Because it sounds like they are trying to re sale defective hair. Desired Settlement: If I can't get all three bundles replaced like one of the reps told me then I should get my money back. For the entire time I had the hair all I did was do what I was advised to do by their own reps. So there was no mistreatment of the hair what so ever I even kept them up to date so you can't say it was my fault. It was the hair and its not right that I got cheated out of $430 for defective hair that you said was high quality.

Business

Response:

Business' Initial Response

Per the conversation you just had with [redacted], you claim has been resolved and should be updated as such. Thank you! We are so happy we were able to come to an agreement.

Review: Princess Hair shop was very unprofessional. Employees unaware of refund policy nor policies with [redacted] services. A purchase was made fraudulently and was immediately brought to my attention via email in which I immediately called to cancel and request full refund. It took hours to speak with someone who stated Princess Hair Shop would refund the monies WITHIN 7 business days. Most merchants only take 3-5 days to refund. I had to even ask for a confirmation email to be sent to me. Its been beyond 7 days and no refund. Per conversation with Princess Hair shop today they are now waiting on my claim I placed with [redacted] to be completed before issuing any monies. I verified with [redacted] today who stated that the merchant never has to wait to refund monies back to a buyer. In fact they have not even heard from Princess Hair Shop. Customer service is horrible nor knowledge of customer satisfaction. I would not recommend using a merchant who is not aware of their contract with outside agencies like [redacted] services. I am glad I used [redacted] because I would probably never get my monies back to me. [redacted] will force a full refund by the end of week and I am grateful for that but the wait time is outrageous only because of Princess Hair Shop. [redacted] is now documenting this issues in their data base to keep this merchant issues on alert. DO NOT UTILIZE them for any reasons they are complete ripe off.Desired Settlement: Refund in full.

Business

Response:

Hello!Your order was placed around 2pm on the 25th. You called us around 10am PST. We open at 9am. It may have been hours for you to contact us if you are on a different coast then we are. Our coupon code policy states that if a coupon code use then an order is not eligible for a cash refund only store credit or exchange. Your order did use a coupon code. We were happy to make a one time exception to refund your order because of your situation. You were given the cancellation start date of 5/26. We process refunds within 7 business days. We told [redacted] we would process the refund on Thursday May 4th. [redacted] decided to file a [redacted] claim on Monday 6/1. It is a PHS policy that once a claim is made with PP to wait the extent of the claim before making the refund. We have these policies because past clients have tried to scam by getting a refund processed by us and then again by [redacted] so we will only deal with 1 refund process at a time. [redacted] has a processing time of up to 10 business days and we will gladly follow that guideline. She will definitely get her money back. If she would have waited until Thursday she would have gotten her refund then. She is now upset she tried to go a different route and has to wait longer. That is not our problem or our fault.

Review: I contacted Princess Hair shop on 07/21/14 to purchase three bundles of their eurasian deep wave hair, inches 18,20,22. I needed the hair ASAP for my wedding anniversary, which was no problem I was told in order to get next day shipping we would have to pay for shipping through [redacted] due to the company using [redacted] which was no problem. I paid [redacted] $100 for next day shipping on top of $508 for my hair. When I received the hair I had my husband contact princess hair shop, due to the fact that I was displeased with the hair it was very dry, kinky and matted. My husband called and spoke with a woman by the name of [redacted] and explained my displeasure with the product, it was told to us that the hair could not be returned due to the fact that we had used a promotion code, however she stated that the hair needed to be co-washed, I had my husband inform her that I have ordered from brazil dazzle another hair company and had never had to co-wash before, [redacted] informed my husband that due to the fact that they were a larger company that they didn't have time to co-wash all of their bundles, we were instructed on certain products to use and what not to use on the hair, I went to walmart and spent $50 on hair care products co-washed the hair and the next day left for my anniversary trip. On multiple occasions I tried contacting the company about the hair and how it feels very dry, matted and tangled. I talked to a girl by the name of [redacted] she told me more hair care products to purchase I spent another $50 this also did nothing for the hair. I contacted them again asking for a refund or different hair. I was told I had to ship it back at my expense after I had already paid $140 for it to be installed and them ship it back to me (possibly the same hair) and I had to pay for re-installation. [redacted] blamed the turnout of the hair on me I have ordered for many different other companies and never have had to pay this much just to make the hair look presentable.Desired Settlement: I would like to have a refund of the hair, with all the money that I have came out of my own pocket for this hair and the company not willing to accept any responsibility and for them being so rude accusing me of making the hair bad I believe I deserve a refund as I don't trust the company enough to try to resolve the issue to want my business in the future.

Business

Response:

During the whole duration of the order process I was speaking with your husband. When the hair was delivered your husband called and notified me that the hair was dry looking. He did not saying anything about the hair being matted or tangled. I instructed him that it we do provide virgin hair and that the bundles of hair are washed every 2-3 weeks. Since we do have thousands of bundles here they are not co washed nearly as often as they need to be. He agreed to cowash the hair and give me a call back if he had any additional questions. As stated on the hair care paper given in the package it is suggested that the hair is co washed before installation so the true state of the hair can be seen while the weft ties are still attached and the hair is not installed so that if you have any doubts they can be addressed and a refund/exchange can happen. After the first suggestion was made to co wash the hair before installation, I received another call asking about products that can be used for co washing. Your husband listed 2-4 products that you had at your home and I told him that I had never used those products before and I would not suggest them. He also asked me about to properly co wash the hair. At that time I became concerned because Eurasian Deep Wavy is a high maintenance texture of hair and if properly co washing the hair was not clear it would be very likely there would be issues while the hair was installed. At that time I asked to speak with his wife since she would be the main care taker of the hair. Her husband informed me that she was very upset and it would not be a good thing for her and I to speak. I requested that he at least put me on speaker phone so I could go over how to properly take care of the hair and they would both hear. I went over in extensive detail how to co wash the hair before the hair was installed, how to care for the hair while it was installed, and some suggested products to use on the hair. The entire conversation you did not say anything your husband was the phone corresponding with me and acting as if he understood what I was saying. Since that phone call I was never notified that you installed a "matted bundle" of hair. It does not make sense for anyone to install hair that is obviously in an unruly state. On July 5th you called about some hair care issues and spoke with [redacted]. You stated that spraying Frizz Ease Dream Curls and spraying in the spray bottle the Suave Professionals daily, braiding the hair down to go to sleep, and co washed the hair 3 times during the whole duration of the install(install was done on the 22nd of July). She suggested a regimen of Paul Mitchell the Detangler, Suave Professionals Shea Butter & Almond and virgin olive oil(this was also the products that I suggested for you to use in the first place). You told her that you already had The Suave Professionals so you only had to purchase the Paul Mitchell. As stated on the hair care guarantee paper was delivered to you via email and in your package you were supposed to be conditioning 2-3 times per week and you were not. You were supposed to try the regimen twice and give us a call back. You called back on Saturday 8/9 and told [redacted] you were only co washing the hair with the Paul Mitchell and spraying the hair down with the Suave Professionals. All the components were never combined as instructed. Even with the discrepancies of not following the correct regimen suggested we still offered for you to send the hair back so we could assess the hair and see if it was defective. If your hair is defective we do guarantee our hair 100% so the bundle would be replaced. We do not offer refunds for purchases that have been installed or where a coupon code was used on the order. Both of these policies were listed in the checkout portion of the website before the order was placed. We are happy to continue to move forward with the hair guarantee once the hair is returned to us in a manageable state so we can work with the hair.

Consumer

Response:

I am rejecting this response because:

I never did say I'm not responsible of course the hair is on my head, but to say that I'm responsible for how the hair turned out that is untrue it's a bad bundle and I were soley responsible, you wouldn't have to stand behind your product and wouldn't be willing to replace it if the way the product turned out was solely based on the customer like I said this isn't my first time buying virgin hair by far. Yes you did suggest the olive oil and no it's not on your list however you suggested it and just like a teacher or any other company when a client comes to you with an issue with your product your suggestions are wanted for the improvement of your product not to make it worse, for you not to know what products will or won't work on the hair your list tells what products don't work on the hair if you don't know where your hair is coming from or what products to use how or who are you to recommend any products the only thing should have been said is that it needs to be washed 2-3x a week. I don't feel you are standing behind your product due to your reviews there are multiple people however I'm not here to judge I was referred by clients of yours who highly recommend you however not willing to accept this hair back as I've said before I can't afford N extra $200-$300 to spend on hair care products Paul Mitchell the set angler itself is $20

Review: I purchased four bundles of Russian straight hair and one Russian straight lace closure. I used an online coupon which reduced the price slightly. Per their policy if you use a coupon code you are not eligible for a refund only an exchange of items. I felt this was ridiculous considering these products are priced considerably over fair market value. The website indicated I would have to purchase a medium flat rate shipping box because I orders five items. After receiving the hair I noticed the hair was not a very good quality. It was dull, dry, and very thin on the ends of all bundles. the bundle lengths were (2) 22, 20, and 18. There is no reason for all four of these bundles to have extremely thin ends. I would expect drastic thinning on a 24-28 bundle. I called customer service gave the rep Shayna my order # and items ordered. I advised her the hair was not up to the standards advertised on the website. Instead of her listening she spewed off facts about hair weaving that I already knew. She said I could exchange the hair for any other hair type or different bundles by placing a written note in the box and paying for the shipping return. I typed a detailed note exchanging all four bundles and closure for an Armenian wave hair type. I tracked the shipping and emailed to confirm they had received the package. Sales rep [redacted] replied they had and as soon as I paid the invoice for the cost to ship back to me they would send my package out. I paid the invoice and received the package back. The hair looked to have been washed and conditioned the Russian straight labels that were originally attached to the hair were in the bottom of the box and the supposedly new hair was not labeled. The hair was bone straight with no wave. I felt it was the same hair conditioned and sent back. I emailed to verify what hair they had returned to me. the Sales rep Lindsey stated Russian straight. I then called her and advised her I placed my note in the box why was my exchange for Armenian hair not made. She said PHS thought the item was retuned because there was a mix up with the address. I reminded her that I called with my order number, list of items, and name confirmation previously and complain about the hair. I also asked if they had received the package that I returned and the company confirmed that they had. Finally after debating and lying she said they would pay for me to ship the hair back to the a second time. Sent the hair back, and when it was returned the products were labeled all Armenian hair. The closure was clearly a wave textured hair and the bundles were FALSELY waved. The bundles had been exchanged for a fuller set but it was the same Russian hair NOT ARMENIAN. I was fed up with the whole process and I had a wedding to be ready for so I decided to install the hair. Once washed, the bundles were bone straight. WAVY HAIR DOES NOT revert to bone straight hair when washed. Of course the closure was wavy like I suspected before washing the hair. I spent $900.00+ dollars for an extremely drawn out and absolutely horrible buying experience.Desired Settlement: I would like a reasonable form of compensation and a personalized call or email apologizing for my extreme inconvenience

Business

Response:

Hello [redacted]!

I'm so sorry for your experience I am happy to address all of your concerns. You stated the Russian hair was "dull, dry and very thin on the ends". Russian hair is one of the coarsest textures that we offer so yes, it may be "dull" if you were looking for a shinier. silkier texture we would have advised something different for you to order if you communicated that to us before your first order. We wash our hair initially when it is received and then again every 2-3 weeks according to the wash schedule. Considering your hair is supposed to be cowashed at least once a week it would make sense to me if your hair was a little drier. It is advised on the identification cards that you are to cowash your hair prior to installation. As far as the ends, this hair is not new. It has been worn by the original donor for at least 10+ years. Most donors are from poor countries so they do not have always have access to hair cuts. Just as your natural hair is does taper towards the ends. No one has naturally full hair from root to tip it always tapers. When you sent you hair back to be reshipped we previously explained to you that it was in fact an error on our behalf. We had your order confused with another order and thought all your order needed was to be reshipped because the wrong address was listed. So yes, the same hair was shipped back to you due to what we thought the issue was. Because of our mistake on June 11th we emailed you a prepaid label for you to send the hair back for a 2nd time and get your correct exchanged order of Armenian Hair. There was no "debating and lying" it was very apparent the error was made on our behalf that we were happy to correct. You definitely did not receive Russian hair. I actually packed your order myself to ensure their were no errors. The name of the texture is Armenian Loose Wave hair. If you were looking for a more pronounced wave pattern you should have gotten the Armenian Exotic Wave. I am confused as to why you received your hair on June 20th, unpacked the hair and installed the hair and this is the first time we are hearing from you. It has been about 3 weeks now. I would think if you were really dissatisfied with a product, not only would I express my concern for the matter but I definitely would not have the hair installed in hair. Since you hair has been installed there is nothing monetarily we can do for you but we are happy to offer a free shipping and 20% off on your next purchase of bundled hair.

Review: I ordered hair on their website based off the picture. I am a new client and first time purchasor. I order my item on 113015 and got my shipment today 12515. It was not what I had ordered or what I thought I ordered because clearly their website is not user friendly. I purchase items all the time online and never had a problem like this and I have purchase overseas items never had to do a return. I had a hair appointment on 12915 and this error in my purchase has ruined my weekend and almost my holidays. I called to speak with [redacted] to express my complaint and unfortunately was unable to get it resolve during the first call because I was at work. I spoke with [redacted] (store manager) recapped on my complaint she kept yelling over me and cutting my off. She also said it is not her fault that I order the wrong item and what I should have done right. I told her that is no way to treat a customer and a first time purchase customer. I asked to speak with someone of authority over her she refuse saying there is no one that she is the store manager. I said that cannot be true. Finally she hung up on me and I had to call back spoke with [redacted] she said the store owner can be reached at [redacted] attn [redacted]. I had to rush my purchase to UPS QTY 1 RUSSIAN PLATINUM COLLECTION 26" W/O ROOTS WIG. Which accordingly to [redacted] I should have ordered QTY 1 RUSSIAN PLATINUM COLLECTION 26" WITH ROOTS WIG. I had to pay 2nd air and packaging for $38.47 to ship it back promptly. I had to order the correct one with the help of [redacted] with the roots charged to my card for $439.25 (2nd charge to my card 12/5/15)Desired Settlement: I would like $14 refunded from the newest purchase shipment cost. I would like my ups refunded for the inconvience and poor customer service from Jasmine insulting me for not working for their company and being family with their non friendly user website in the amount of $38.47 for the shipment cost return. Additionaly refunded would be satisfactory after all the troubles.

Business

Response:

Hello!As you stated, you ordered the 26" Russian Platinum Unit w/o roots. You were sent the correct item. You expressed that you had meant to to order the item WITH roots which is labeled "w/ roots". When you spoke to me( [redacted]) I expressed my apologies for the misunderstanding. I offered to pay for the return shipping of your new unit( the one with roots that you did want) if you shipped back the unit without roots too us. You refused, stating that that was not adequate since you were a new customer and that you wanted us to be responsible for both ways of shipping. You proceeded to ask for the owners email which I was happy to give to you. When I tried you repeatedly yelled at me. I did hang up the phone because we are encouraged to not tolerate verbally abusive conversations. I was happy to try and correct the issue. Considering the error was not made on our behalf paying for one way shipping was more than fair. Typically we also enforce a $20 exchange fees and both ways of shipping paid for by the customer. If the error was made on our behalf we are happy to pay for all shipping. We did keep our word and paid for 1 way of shipping. You also received the wig today, in time for your appointment on Wednesday. The matter was solved on Saturday when you called. We will not be responsible for any additional shipping costs because the error was not made on our behalf. We went above our policies to oblige.

Consumer

Response:

I am rejecting this response because: This information is false and the person that replied was Jasmine she is not the owner of the store and she indeed was hostile. Talking over me and yelling at me then hung up. The only professional person there that I spoke was [redacted]. [redacted] is the owner and she should take ownership and not have unprofessional employees responding to this complaint.