Princess Jewelry

Initial Business Response / [redacted] (1000, 8, 2015/07/01) */ Dear [redacted] , Thank you for your letter dated June 23, Hope [redacted] purchased rings from us with order numberSee Attached document [redacted] We received an email from the customer on 5/19/Please see "Confidential Notes" green highlightedHe mentioned that the rings are beautiful except the sizeHe took them to a local jeweler and sized them and payed $130.00.; where clearly it says in our Company Warranty Policy "if another jeweler other than WeddingBands.com alters the rings then we cannot guarantee the workmanshipPlease see the link http://www.weddingbands.com/Guarantee.asp 4th and 5th paragraphsThe Company Policy also is attached as a documentSee attachment "Our Guarantee" Customer asked to be reimbursed for the $that he paid to his jewelerHe provided us an invoice and he was credited for that amount on 6/3/Please see the transactions records attached as jpg image named Credit [redacted] .jpg, Credit [redacted] Detail-1.jpg and Credit [redacted] Detail-2.jpg On 6/2/we changed our Credit Card Processor Company from Elavon to PayPal ProcessorThat probably caused some delay in processing Mr [redacted] 's credit; even though customer was credited by our company on 6/3/There is a possibility that the credit was not processed on time by the Credit Card Company and/or Card Processing Company As far as WeddingBands.com we did everything possible to help and make our customer (Mrand Mrs [redacted] ) happy We will be glad to extend our lifetime warranty to Mrand Mrs [redacted] wedding bands even though they were altered by another jewelerThe reason of voiding the warranty when a third party alters the rings is we cannot be responsible for a work that is done by another jeweler without our recommendation and knowledgeThat principal is also for the protection of our customers I believe you also will agree with us not to take wedding rings that have been altered by another jeweler back; especially after we agreed and credited $to Mrand Mrs [redacted] for a sizing that was not done by WeddingBands.com and was not recommended by WeddingBands.com We also cannot credit more money than we took ($1072.00-$130.00=$942.00) Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I finally received the $credit today 7/It took weeks, multiple emails and opening this case to receive this promised creditI had to continually contact them and they provided no follow up at all While I may have been initially happy with the way the items looked, I am certainly not happy with the company, their processes and their follow through on written promises Although I have finally received the $credit, I would still like to return these items and be credited the remaining $of my purchase priceI simply have no faith in this company