Princess Manor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It was mutual agreed by Princess Manor and *** *** when entering the contract that *** *** wanted the payments separate from *** ***Therefore on the contract, the down payment is stated as $from *** *** and $+ $from *** ***.
Let me also make it clear that it was *** *** that cancelled the event after finding out that *** *** never made any other payments as agreed upon with princess manor other than the original down payment.
He told Princess Manor if *** *** wanted to keep the event she and Princess Manor was welcome to do so without him, he wanted to cancel his part of the contract and he wanted his money back.
Princess Manor breached the contract when continuing to let *** *** pay when fully aware of that *** *** did not make any paymentsIf they would have notified *** *** that payments were not made he would have cancelled earlier.
Princess Manor states in their reply to this claim that “** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***”
That statement is a direct lie, between Aug ** to Dec ** it is months so it is actually a little less than Months and it would have been even less if Princess Manor would have notified *** *** right away that they did not receive any money from *** ***.
Eva K***, manager of princess Manor states in an email that:
“I have been trying to reach you by telephone and email regarding the status of your party scheduled for March *, without a reply. You are behind on the payment schedule and now a claim has been filed with *** for return of payments made.”
This email was sent on Dec **, to *** *** and *** *** (after *** *** had tried to cancel the event and after I filed a complaint through ***) months after entering the agreement*** *** was in his right to terminate the contract when Princess Manorbreached of their contractual obligations by not notifying him of the lack of payments.
It would be understandable if business stated in the contract that in case of cancellation on very short notice before the planned event the down payment is not refundable but in this case the business have misrepresented themselves by letting *** *** continue his payments when fully aware of missing payments from the *** monthAnd on a side note, almost months should not be considered as “short notice”From Dec ** to March *** Princess Manor have plenty of time to get a new contract for the dateFuther more to support this claim, all documentation regarding this matter such as contract, invoice, email and *** corresponding is avaliable at your requestClearly, Princess Manor should take responsibility for any additional pain, suffering and emotional damage already decribed in my original complaint caused by this matterThe desired settlement for #*** is to be reimbursed $ and an additional $for pain and sufferingFor the complaint ID #***, that Princess Manor referred to in their response the desired settlement would be to be reimbursed all payments made by *** ***, (down payments, monthly payments) and an additional $for pain and sufferingWe would settle for getting our money back without have to go through small claims court which would be the next step to solve this matter.
Regards
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is the second Revdex.com compliant filed regarding the same matter. Please refer to...

ID#[redacted].
Princess Manor is a catering hall. Briefly, on August **, [redacted], [redacted] and [redacted] entered into a $13,000 contract with Princess Manor to hold a minimum 13* person Sweet 16th Birthday Party for their daughter on March *, 2016. They made several payments, including a $330 payment by [redacted] on their behalf. When they stopped making payments, the contract was cancelled in December 201*. As such, the cancellation policy of the contract applies. This provides, essentially, that there may be some reimbursement should Princess Manor be able to re-book the room for March *, 2016. This has been made clear to [redacted] and [redacted]. [redacted] was made aware of this through her numerous [redacted] reimbursement claims which have been rejected. We understand that [redacted] and [redacted] are a divorced couple and it appears they are having a financial disagreement and Princess Manor is caught in the middle of this. The contract does not contain any "separate accounts" or provide for any separate payments. Any agreement between [redacted] and [redacted] regarding payment did not involve Princess Manor, nor was Princess Manor aware of such an arrangement. It would appear that [redacted] claims that his ex-wife did not fulfill her part of their arrangement and is angry at her for this. Indeed, in his Revdex.com complaint, [redacted] stated "[redacted] [redacted]" Again, Princess Manor was not a part of any payment arrangement between [redacted] and [redacted], nor does the contract provide for different "parts." We are very sympathetic with the situation, especially this being an event for their daughter, however, we have held the room for approximately * months for the contract holders and the clear contract terms, including the cancellation policy, must apply. Should Princess Manor be able to re-book the March *, 2016 date, there may be a reimbursement as per the specific cancellation policy of the contract. Clearly, we cannot be held responsible in any way for pain and suffering or emotional distress under the circumstances. Thank you of your consideration.

The Payment of 330 usd was made from my account, account name [redacted], email [redacted]
Transaction ID [redacted]
This is the only payment from my account.

Review: My boyfriend and his daughters mother [redacted] entered an agreement with Princess Manor to hold their daughters sweet sixteen party at Princess Manor on March * 2016. It was agreed that the two parties should pay 500 usd each in downpayment and after that they should each pay 500 usd every month until payment completed.

However [redacted] did not pay any money after the initial 500 only my boyfriend kept paying and nobody notified him of this. My boyfriend was never notified that he was the only one making payments and when he found out he cancelled the event. [redacted] (my boyfriend has filed his own complaint regarding this) But my complaint is regarding the 330 usd that I paid thru [redacted] for the event. I would like to get my money back since the event is cancelled but princess manor says they are in their right to keep all money for an event that is not to take place. [redacted] cancelled the event around december * 2015, plenty of time, 3 months to get a new event scheduled at the date for Princess Manor.

And even if not everything is cancelled and it can not be legal to keep money for something thats not being delivered?

This don't make sense since [redacted] only made that one first down payment of 500 and Princess Manor kept letting [redacted] and myself pay when they where fully aware that [redacted] never made any payments and now they say they keeping all money?

My payment was for me but I wanted it to be noted on [redacted] end of the contract/Account since [redacted] and [redacted] had separate accounts for this event.

All this has caused a lot of pain and suffering for me and my boyfriend and have completely turned our lives around to the worse I might add.

Please let me know if I can assist with any more information. If needed, I have photo copies of contract, invoice and emails.

Regards

[redacted].Desired Settlement: I would like to get my 330 usd back as the event is cancelled. and 200 usd would be reasonable for emotional damage.

in addition to the 330 usd, I also would like to be reimbursed for pain and suffering, I have always had a good relationship with my boyfriends daughter, I love to spend time with her and she is a real sweet girl. However since this thing with the event she barley speaks to us anymore and my boyfriend can't sleep he is always worried and anxious. This is putting an enormous amount of stress on the both of us and I do not know if we can ever be the same again, I hope this will all pass but meanwhile this is going on I see no end of the pain and emotional damage that Princess Manor is putting us under.

Business

Response:

This is the second Revdex.com compliant filed regarding the same matter. Please refer to ID#[redacted]. Princess Manor is a catering hall. Briefly, on August **, [redacted], [redacted] and [redacted] entered into a $13,000 contract with Princess Manor to hold a minimum 13* person Sweet 16th Birthday Party for their daughter on March *, 2016. They made several payments, including a $330 payment by [redacted] on their behalf. When they stopped making payments, the contract was cancelled in December 201*. As such, the cancellation policy of the contract applies. This provides, essentially, that there may be some reimbursement should Princess Manor be able to re-book the room for March *, 2016. This has been made clear to [redacted] and [redacted]. [redacted] was made aware of this through her numerous [redacted] reimbursement claims which have been rejected. We understand that [redacted] and [redacted] are a divorced couple and it appears they are having a financial disagreement and Princess Manor is caught in the middle of this. The contract does not contain any "separate accounts" or provide for any separate payments. Any agreement between [redacted] and [redacted] regarding payment did not involve Princess Manor, nor was Princess Manor aware of such an arrangement. It would appear that [redacted] claims that his ex-wife did not fulfill her part of their arrangement and is angry at her for this. Indeed, in his Revdex.com complaint, [redacted] stated "[redacted]" Again, Princess Manor was not a part of any payment arrangement between [redacted] and [redacted], nor does the contract provide for different "parts." We are very sympathetic with the situation, especially this being an event for their daughter, however, we have held the room for approximately * months for the contract holders and the clear contract terms, including the cancellation policy, must apply. Should Princess Manor be able to re-book the March *, 2016 date, there may be a reimbursement as per the specific cancellation policy of the contract. Clearly, we cannot be held responsible in any way for pain and suffering or emotional distress under the circumstances. Thank you of your consideration.

Consumer

Response:

The Payment of 330 usd was made from my account, account name [redacted], email [redacted]Transaction ID [redacted]This is the only payment from my account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was mutual agreed by Princess Manor and [redacted] when entering the contract that [redacted] wanted the payments separate from [redacted]. Therefore on the contract, the down payment is stated as $500 from [redacted] and $250 + $250 from [redacted]. Let me also make it clear that it was [redacted] that cancelled the event after finding out that [redacted] never made any other payments as agreed upon with princess manor other than the original down payment. He told Princess Manor if [redacted] wanted to keep the event she and Princess Manor was welcome to do so without him, he wanted to cancel his part of the contract and he wanted his money back. Princess Manor breached the contract when continuing to let [redacted] pay when fully aware of that [redacted] did not make any payments. If they would have notified [redacted] that payments were not made he would have cancelled earlier. Princess Manor states in their reply to this claim that “[redacted]”That statement is a direct lie, between Aug ** to Dec ** it is 4 months so it is actually a little less than 4 Months and it would have been even less if Princess Manor would have notified [redacted] right away that they did not receive any money from [redacted]. Eva K[redacted], manager of princess Manor states in an email that: “I have been trying to reach you by telephone and email regarding the status of your party scheduled for March *, 2016 without a reply. You are behind on the payment schedule and now a claim has been filed with [redacted] for return of payments made.”This email was sent on Dec **, 2015 to [redacted] and [redacted] (after [redacted] had tried to cancel the event and after I filed a complaint through [redacted]) 4 months after entering the agreement.[redacted] was in his right to terminate the contract when Princess Manorbreached of their contractual obligations by not notifying him of the lack of payments. It would be understandable if business stated in the contract that in case of cancellation on very short notice before the planned event the down payment is not refundable but in this case the business have misrepresented themselves by letting [redacted] continue his payments when fully aware of missing payments from the [redacted] month. And on a side note, almost 3 months should not be considered as “short notice”From Dec ** to March [redacted] Princess Manor have plenty of time to get a new contract for the date.Futher more to support this claim, all documentation regarding this matter such as contract, invoice, email and [redacted] corresponding is avaliable at your request.Clearly, Princess Manor should take responsibility for any additional pain, suffering and emotional damage already decribed in my original complaint caused by this matter. The desired settlement for #[redacted] is to be reimbursed $ 330 and an additional $200 for pain and suffering. For the complaint ID #[redacted], that Princess Manor referred to in their response the desired settlement would be to be reimbursed all payments made by [redacted], (down payments, monthly payments) and an additional $500 for pain and suffering. We would settle for getting our money back without have to go through small claims court which would be the next step to solve this matter. Regards [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contracted Princess Manor to host my mothers 80th birthday party. The party was for August **, 2013 4-9 pm for 85 people. The total bill was $6096.57, with a $700.00 deposit paid and then $900.00 paid by my sister and the final $4496.00 paid on August *, 2013 with my debit card.

I was emailed a payment schedule, contract, menu selection, terms and conditions, checklist and greatest hits (extras such as ice cream, popcorn station, etc)

I live in New Jersey and was in a bad car accident and could not go to Princess Manor to do a tasting so I sent my sister and niece and the only thing they tasted was the Spanish Style Rice. If I had tasted what they served, I would not have booked my party at Princess Manor.

I was advised by [redacted] that I could order 10 items from the menu. I ordered assortment of Hors d'oeuvres, Caesar Salad, Carving Board Station (Roast Turkey w/ Trimmings), Sausage and Peppers, Baked Ziti, Chicken a la Marsala, Shrimp Scampi, Seasonal Fish, Spanish Style Rice and Steamed Mixed Vegetables. I also ordered the ice cream tray service and the 3 tier gold tray with assorted pastries and fruit.

The Roast Turkey was not a real turkey. It looked like a wet ball of processed turkey that they slice at a deli and the gravy looked like cheese on top of the meat.

The Chicken Marsala looked like chunks of General Tso's Chicken (chinese food) and there was no gravy. I've dined out and cooked Chicken Marsala many times and its a chicken cutlet cooked in Marsala Wine and mushrooms in a brown gravy.

The Shrimp Scampi contained "extremely" small pieces of shrimp.

The Seasonal Fish had a horrible odor.

The Steamed Vegetables were not fresh, they tasted as if they were out of a frozen bag and heated.

The Ice Cream Tray Service was paid for but never served.

I was overcome with the excitement of the party and seeing my family members who hasn't seen each other in over 20 years, so I never got a chance to taste the food. So I relied on my family and their views regarding the food and I was not impressed.

Their ad is very misleading - “During the first hour, mix and mingle with your guests as they feast on an impressive selection of gourmet food selections. From hors d'oeuvres served 'butler style' to carving boards, our executive chefs will provide your guests with a wide variety of scrumptious food options.

An executive chef should have been ashamed to stand behind that wet ball of processed meat they called it Roasted Turkey with the trimmings or any of the other disappointing food items.

At the end of the party I requested the remaining food for some of the elderly guest to take home. Although I witnessed trays of food removed from the party they only produced 6 white take out containers. Two contained the sausage and peppers, two contained the "chicken marsala", and the remaining two contained the seasonal fish. They never gave us any utensils to distribute this food and they only gave us 4 empty containers to put the food in. There were smaller containers on the table for the cake so we used them as well.

I went in to speak with [redacted] regarding the food and she apologized about not serving the ice cream and gave me a refund of $125.00. As far as the food she stated that by law they are required to dispose of any leftover meals after the event. We requested the food before the event was over. She also stated that she added 6 additional chairs to the party and that I owed her for this. I had 11 paid guest that did not attend so I had 11 empty seats and didnt need any additional chairs added to my party. I also told her that before adding any chairs, I as the hostess should have been notified and would have told them at that time that we didnt need additional chairs because we had 11 empty seats.

The contract was written for 85 people @ 49.95 and children under 12 yrs old - 39.95. I spoke with [redacted] prior to the event about the (7) children under 12 and this issue was never resolved nor was the bill adjusted.Desired Settlement: I would like a refund for the food that was very disappointing because for the money they charged my family and I could have cooked the whole meal and been completely satisfied and an adjustment for the 7 children under 12 that I paid full price for.

Business

Response:

Dear Mediator,

Please convey my apology to [redacted] for the rude and unacceptable behavior of a Dial 7 affiliated driver, during her trip on 8/*/13. There is no excuse for his behavior.

The driver has been informed that another complaint of this nature will end his affiliation with Dial 7. He has assured us that it will not happen again.

On 9/**/13 I took the liberty of refunding the disputed amount of $5.00 directly back to [redacted]'s credit card. I have enclosed a copy of the receipt for this transaction.

Again, our sincerest apology and I hope [redacted] will allow us to serve her better in the future.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Princess Manor regarding complaint ID [redacted].

Sincerely,

Review: I entered a contract with Princess Manor, for the event of my daughters sweet sixteen. The event was to take place on March * 2016. When we decided to proceed with Princess Manor for this event, I specifically told them that I wanted two separate accounts for billing. One for me and one for my daughter’s mother [redacted]. This I did as a precaution as I cannot trust [redacted] handling her end of the deal and I told Princess Manor that if by any chance we must cancel the event I want to be able to withdraw from the contract and get refunded. This was ok with them and so I have been paying my part of the contract until I came to find out I was the only one paying. It was agreed that we would both pay 500 USD every month but my [redacted] only paid the initial 500 usd deposit. So I cancelled the event and I asked Princess Manor to refund my money. So I was told that they would take 700 usd for cancelling but they would not let me cancel the event. I told them they could keep 200 usd from my payments and they would with the 500 usd that [redacted] paid have a total of 700 usd. In addition, if my daughters mother want to proceed with the contract they are welcome to do so but not with my payments. I want my money back since my part of the contact is cancelled. Moreover, at the time of cancellation Dec * it was 3 months to the planned event, which is more than enough time for them to find new business for the date. They say they have a cancellation policy but when my attorney wanted a copy of the cancellation, policy they never gave him that they only sent him an email that said they had a policy.

Regards

[redacted]Desired Settlement: In total I want Princess Manor to refund me the 1670 usd that I have paid for the event that I’m no longer a part of.

Consumer

Response:

At this time, I have not been contacted by Princess Manor regarding complaint ID [redacted].Sincerely,[redacted]