Princeton Children's Center

Patient complaint involved her understanding that there would be no charges for services rendered except for her co-pay and labs Patient stated that she was told misleading information by various staff in the clinic and that therefore she should not be responsible for the charges.Interviews with the physician, the clinical staff, and the front desk business staff at the office all indicated that no one would have told her that procedures were covered by her office visit co-pay Patient did sign a financial responsibility form that acknowledged that she understood that there were charges related to all in-office procedures Patient said that she was told differing information after signing the form, which negated her acknowledgement.An attempt was made to reach a compromise about the charges in question, however the physician was adamant that the charges were valid whiel the patient continued to feel that she had been mis-led.We have reached an agreement to remove the charges for the two in-office procedures on 2/28/and 3/08/with the understanding that the patient will no longer be seen in the Dermatology department at ADC The patient stated that she was "fine about this outcome"

Good morning [redacted] ,Please know, per our Lab Director, ADC will recover the bills for this patient that were received by CPL and LabCorp and take responsibility for the costLet us know if you have further questions or concernsI left a message for [redacted] to call me in this regardThank you! [redacted] Executive Administrative Assistant The Austin Diagnostic Clinic O| [redacted] F |

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate everyone involved from Revdex.com and ADC to resolve this issue, thanks!! Regards, [redacted]

Good afternoon [redacted] ,Please note, the complaint lodged by Mr [redacted] has been resolvedOur Practice Manager spoke with him last Friday and all charges related to Dr [redacted] frenectomy have been reversed.Thank you, [redacted] Executive Administrative Assistant The Austin Diagnostic Clinic O| ***.***.***F | ***.***[redacted] @ [redacted] com [redacted] com

Good afternoon ***,Please note, the complaint lodged by Mr*** has been resolvedOur Practice Manager spoke with him last Friday and all charges related to Dr*** frenectomy have been reversed.Thank you,*** ***Executive Administrative Assistant The Austin Diagnostic
Clinic O| ***.***.***F | ***.***.***@***com***com

Regarding Complaint#***:We have contacted the patient and are attempting to reach an agreement about the charges in question.*** ***, Practice ManagerADC Rheumatology & Infusion Services ~ Westlake Internal Medicine ~ Westlake Dermatology ~ Westlake EndocrinologyPhone ***
***Fax *** ***

Complaint: ***
I am rejecting this response because ADC is still working on it and hopefully I will get response in 3-days as they mentioned
Regards,
*** ***

In regards to the complaint by *** ***, the insurance was verified and billed for the charges incurred and a refund was issued on March 15, in the amount of $to *** ***niIt was mailed to the address on file: *** *** *** *** Texas 78660.Thank you for
bringing these matters to our attentionPlease let me know if you need anything elseHave a wonderful evening.*** ***Executive Administrative Assistant The Austin Diagnostic Clinic O| ***.***.***F | ***.***.***@***.com***.com

Revdex.com:
I have reviewed the response made by the business - although the details of the response are misleading I feel- and are leaving out many mistakes and details the business made about the case - we did in fact reach an agreement and I'm am fine with the outcome and do not need to add complaintin reference to complaint ID ***, and find that this resolution is satisfactory to meThank you sincerely for your help Revdex.com
Regards,
*** ***

This complaint was forwarded to my attentionFollowing a review of the complaint and the patient’s medical record, we have concluded that the patient billing was appropriateThis review was undertaken by the Risk Manager, the Executive Medical Officer and the medical providerThe services
rendered at this visit involved more than a routine wellness visitA new medical issue was diagnosed and treated, including the prescribing of a new medicationThe care is well documented to support the billing and the services rendered by the provider is correct under the CMS coding rules. We appreciate the opportunity to respond to this complaint.*** ***

Patient complaint involved her understanding that there would be no charges for services rendered except for her co-pay and labs. Patient stated that she was told misleading information by various staff in the clinic and that therefore she should not be responsible for the charges.Interviews with the physician, the clinical staff, and the front desk business staff at the office all indicated that no one would have told her that procedures were covered by her office visit co-pay. Patient did sign a financial responsibility form that acknowledged that she understood that there were charges related to all in-office procedures. Patient said that she was told differing information after signing the form, which negated her acknowledgement.An attempt was made to reach a compromise about the charges in question, however the physician was adamant that the charges were valid whiel the patient continued to feel that she had been mis-led.We have reached an agreement to remove the charges for the two in-office procedures on 2/28/and 3/08/with the understanding that the patient will no longer be seen in the Dermatology department at ADC. The patient stated that she was "fine about this outcome"

Complaint: ***
I am rejecting this response because:A woman called me ONCE early this last Monday morning once I heard the message later that day I called her back on the number left on the messageTHAT day during business hoursShe NEVER returned my callI called a 2ND time yesterday (and at the time she originally called) and left another messageThis was a ridiculous attempt - I NEVER got a 2ND call and NEVER got a return from my two messages...I'm afraid this is another example of their incompetenceI also have record of these calls
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate everyone involved from Revdex.com and ADC to resolve this issue, thanks!!
Regards,
*** ***

Good morning ***,Please know, per our Lab Director, ADC will recover the bills for this patient that were received by CPL and LabCorp and take responsibility for the costLet us know if you have further questions or concerns. I left a message for *** *** to call me in this regardThank you!*** ***
Executive Administrative Assistant The Austin Diagnostic Clinic O| ***F |

Thank you for sharing this concern with usWe are looking into this matter and will respond within to business days. Sincerely, ADC