Princeton Green Apartments

The business has responded Please see below:This customer placed her order on December [redacted] We received a call, from the customer, on Thursday, October [redacted] (days after her original purchase date)She spoke to one of our Customer Service Representatives about her troubles with her sanitizers and stated she already went through all of the troubleshooting tipsAll of the products purchased from [redacted] , have a year warrantyAnd our policy states that if an item is returned within the days of the purchase date, a refund is granted to the original form of paymentAny returns after days from the original purchase date, a Violife store credit is issued and can be used on future orders with [redacted] We did not ask her to return the items but we went against our own policies to solve this issueAs a one-time courtesy we offered to replace her unit, to which she refusedWe then offered her a store credit but again the customer rejected the offerWe have tried to satisfy the customer to the best of our ability

The business has responded.  Please see below:This customer placed her order on December [redacted] 2013. We received a call, from the customer, on Thursday, October [redacted] 2015 (697 days after her original purchase date). She spoke to one of our Customer Service Representatives about her troubles with...

her sanitizers and stated she already went through all of the troubleshooting tips. All of the products purchased from [redacted], have a year warranty. And our policy states that if an item is returned within the 30 days of the purchase date, a refund is granted to the original form of payment. Any returns after 30 days from the original purchase date, a Violife store credit is issued and can be used on future orders with [redacted]. We did not ask her to return the items but we went against our own policies to solve this issue. As a one-time courtesy we offered to replace her unit, to which she refused. We then offered her a store credit but again the customer rejected the offer. We have tried to satisfy the customer to the best of our ability.