Princeton Landscape Irrigation Specialists

Review: Princeton Irrigation was contacted about issues with a new system that was only two years old. They came out on 6/25/2014 did work and I was not advised of. Later got a $209.00 invoice by email. When I called the lady was not pleasant at all. I asked about the warranty on the equipment that was installed because I was told that the parts had lifetime warranty when it was installed. The lady ([redacted] asked me if I wanted to have the part removed! I questioned the bill that was outrageously high for just a start up. After I hung up the phone the owner ([redacted] called me on my cell phone with harassing remarks stating that I had yelled at her which has no truth! The owner also threaten me with filling a complaint on me all because I questioned a $200 charge which I thought was not warranted and TOLD me to call him on his cell phone number. They replaced a part which I fell should be under warranty and charged me $209.00 without calling me to let me know what the problem was. I feel this company is doing nothing but ripping people off with these outrageous charges without calling the customer advising them of work being done. They are also NOT honoring warranties after telling everyone that the products have lifetime warranty. For the business owner to CALL a customer with harassing remarks is totally absurd. The customer service rep also told me that bugs can destroy these systems in the ground but later told me that the valve that was faulty and replaced was in a box and not in the ground. Giving me misleading information just to justify for the outrageous costs! Invoice also clearly states that there is 5 year warranty on parts and 5 years workmanship (parts and labor. which I will upload for view.Desired Settlement: I want a refund for the parts replaced that should be under warranty and a formal apology from the OWNER of Princeton Irrigation [redacted]). They should also ADVISE a customer of charges BEFORE replacing parts that should or could be under warranty and allow the customer make a decision on what work can be done. Not do work that unknown to the customer and sent them an invoice over email. I would also like the OWNER to FIRST ASK the customer what occurred before making any ASSUMPTIONS!!!! There are always two sides to a story and employees are NOT always right. Rather than assign BLAME he as a business owner should be assigning CAUSE!!! Further more.....I would like the refund of $70 for a call.

Business

Response:

[redacted] called us to request we turn on his irrigation system. [redacted] did not maintain his system for two years. Meaning he did not winterize, have the lines blown out to stop freeze damage, when we arrived at his home we found he needed a valve replaced due to frost damage. Without this part his system would not run. We replaced the valve and sent a bill. [redacted] left a voice mail asking why the bill was $208.60. I repsonded via voice mail and explained the sytem would not run due to the bad valve, freeze damage is not covered under warranty. [redacted] called back a week later to ask about the bill again. I explained the situatuin to him. At that time he became verbally abusive using foul language towards me and behaivng in a threatening manner. He described the owner of the company as a "little liar" and said the system was a "piece of st". I apoligized for him feeling this way and told him we could remove the part if he did not want his system to operate. Once again he became abusive, using foul language and behaving in a manner that made me extremly uncomfortable. I told [redacted] I was going to termiante the conversation if he continued to behave in this manner. He continued to make threatening remarks so I disconnected the call. We will glady remove the part from [redacted] system and cease to do business with him but I am concerned with having my technicians return to his property due to [redacted] threatening manner. At this time our invoice for $208.60 stands. If [redacted] does not pay the invocie we will take the necessary steps to collect what is due.

Business

Response:

The warranty covers manufacturers defects. The part in question was cracked. This is not covered under warranty as it would not have functioned properly when installed if it was cracked.

Consumer

Response:

Review: [redacted] I am rejecting this response because:

This is the first time I hear that a part was cracked. I was not told that a part was cracked. I was only informed of the defective valve when I called customer service AFTER I received and questioned the outrageous bill of $208 for services that I did not witness. I was not shown the part that was deemed defective.

In fact the customer service lady could not explain to what was replaced. I was not home or informed that a part was replaced. All I got was a hand written tag that was put on my door telling me that I my sprinklers were turned on. I had no idea there was anything broken nor would I have ever dreamed that turning on sprinklers would cost $208!

When I called to question the charge the customer service rep was rude and could not answer my questions telling me that these things occur. That bugs and insects destroy the system in the ground. Only to find out later that the value that was defective was not in the ground but in the box. It seems to me that this company is in the business of ripping customers off. I am disgusted with this, the poor customer service from the rep and the OWNER calling me on my cell phone trying to punk me on a voice mail that he left. Again, I want a formal apology from this company and a refund.

Regards, [redacted]

Business

Response:

We have stated the facts as they occured, Our previous response still stands.