Princeton MINI

The customer suggest that they were not reimbursed for the products that were cancelled Since the vehicle was financed, procedure is to send the money to the lender and the loan balance is reduced The loan balance on the vehicle reflects that we reimbursed the customer We will inform the customer again of this process

In order to get [redacted] issues resolved, we had to involve [redacted] *** By coincidence, [redacted] had to replace the transmissions in cars This item is covered under warranty This remedy was provided by [redacted] and they/we will stand behind the work done and the parts

Vehicle was sold on 8/31/with US spec equipmentAt time it was our understanding that the vehicle could be retro fit and meet European specsIf the customer wants to bring the vehicle to Princeton MINI we would be happy to buy the car back from him at fair market value

Complaint:...

[redacted]
I am rejecting this response because:The vehicule is currently located in Madrid (Spain), so there is no option to send the vehicule back to the US without incurring a large expense (The cost of shipping the car to Europe was 1,800 USD). Additionally there is no guarantee once I ship the car, they won´t offer a very small amount (their "market value") for the car and I will not have any other option than selling it at that amount. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer suggest that they were not reimbursed for the products that were cancelled.  Since the vehicle was financed, procedure is to send the money to the lender and the loan balance is reduced.  The loan balance on the vehicle reflects that we reimbursed the customer.  We...

will inform the customer again of this process.

[redacted], There was a misunderstanding between our client and my sales rep. We will gladly refund the client's deposit, and I submitted a request with my office today (11/5) to refund the monies. I left a message with the client that this will be processed and the check will be mailed to his home....

Please let me know if there is anything else I can do to fix this matter. Thanks, [redacted]

In order to get [redacted]  issues resolved, we had to involve [redacted]  By coincidence, [redacted] had to replace the transmissions in 2 cars.  This item is covered under warranty.  This remedy was provided by [redacted] and they/we will stand behind the work done and the...

parts.

Review: I've purchased a car from Princeton MINI Dealership on July 18th. Services below were included into my contract of purchase, which I requested to cancel on the next day (e-mail sent on July 19th)

I've made several attempts to collect funds or at list advise me on the status of refund.

I have not received a proper response, nor was I reimbursed for cancelled services.

As of today, after 6 weeks + I left with no choice, and I need Revdex.com representative's help at this point

-MINI Tre N' Wheel Protection _ $1,739

-Lojack Stolen Vehicle Recovery System- $800

-MINI Maintenance Program Upgrade Agreement-$1,739

Thank you in advance,Desired Settlement: Total Refund $ 4,278 for cancelled services below

-MINI Tre N' Wheel Protection _ $1,739

-Lojack Stolen Vehicle Recovery System- $800

-MINI Maintenance Program Upgrade Agreement-$1,739

Business

Response:

The customer suggest that they were not reimbursed for the products that were cancelled. Since the vehicle was financed, procedure is to send the money to the lender and the loan balance is reduced. The loan balance on the vehicle reflects that we reimbursed the customer. We will inform the customer again of this process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Two years ago I moved to US from Spain so I bought a car in “Princeton MINI” dealer. Since my stay in US was a closed period I always stated and told them I wanted to take the car with me to Spain once my period finished in the US. I always told the seller my real purpose so I clearly told him I needed a car with an European setup for not having problems with the European regulation during the technical inspection in Spain.

Additionally I told him I was not sure about this European regulation so it could be interesting if he directly asked for this European setup and therefore we could avoid any type of problem in the future. Two days later the seller told me that he confirmed there was no problem for the inspection in Europe since Mini is an European brand, the car was built in Europe and setups are the same so happy with his response I asked for a customized Mini Paceman John Cooper Works with an European setup and I spent more than 48,000 USD.

When the seller sent me the order, a wrong lights pack was included so I started my complain regarding this issue. Finally the car arrived with the US setup and I told them it was not acceptable to me. They replied they would work to change the lights and I spent one year in a half in the proccess. Two months before I was leaving the country they told me there were no way to fix the lights because the whole electric system had an american setup (not compatible with the European).

I finally shipped the car to Spain and I am finding ever more problems than I expected. MINI Spain tells me that car was built with US specifications and that type of transformation was never done in Europe from an american Mini Paceman. They don´t know what changes have to be done and they don´t even know if there is any solution to properly repair the car. They would need to spend 9 workforce hours just to perform the diagnosis in order to know if something can be done but they don´t ensure the car has a solution.Desired Settlement: Since the car is not useful anymore because I cannot pass the technical inspection without the proper electric system (and therefore the proper lights) I would demand them to pay all the costs associated to a proper repair of the electric system in an official MINI dealership in Madrid (Spain) in order to be able to pass the inspection as they ensured me when I bought the car (these costs would would include the workforce and the spare parts).

The lied to me when I bought the car so at least they should repair their lie by delivering the type of promised car.

Business

Response:

Vehicle was sold on 8/31/2013 with US spec equipment. At time it was our understanding that the vehicle could be retro fit and meet European specs. If the customer wants to bring the vehicle to Princeton MINI we would be happy to buy the car back from him at fair market value.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The vehicule is currently located in Madrid (Spain), so there is no option to send the vehicule back to the US without incurring a large expense (The cost of shipping the car to Europe was 1,800 USD). Additionally there is no guarantee once I ship the car, they won´t offer a very small amount (their "market value") for the car and I will not have any other option than selling it at that amount.

Regards,

Review: I purchased a 2015 mini cooper s hardtop on Oct 30th of 2014 about three weeks after purchasing the vehicle first gear would pop back into neutral making the car impossible to drive and unsafe. I took it in were I was informed that the car with less than 500 miles on it would need a new transmission. That there was a problem with the one in it and a new transmission would fix it. I complained through BMW/Mini cooperate head quarters and they gave me a new car. I went to the Princeton dealership on Dec 1st of 2014 and proceeded to file the paperwork for a substitution of collateral. On January 14th of 2015 I had the second vehicle towed to the Princeton dealership because it was also popping out of first gear and back into neutral almost causing me and the vehicle to get into an accident. Once the dealership looked at the vehicle they said that this car would need a new transmission even though it only has 800 miles on it. I called and complained through their cooperate offices stating that I wanted something in writing stating what exactly failed in the manual transmission and how this new transmission would not fail in the same way that the first two did. My request fell on deaf ears and I was told that an invoice showing the replacement of the transmission is all that they could give me. Even though I have yet to be informed on how the transmission failed and have no scene of security in my vehicle because it was replace with the same part number that has failed twice so far. I explained to the dealership that because no information could be given to me that I wanted my money back because I have to reassurance that this will not happen in the future and that it is unacceptable that two brand new vehicles with less than 1,000 miles on them are having major mechanical failures. My request thus far has been ignored.Desired Settlement: I would love to get my money back for the vehicle. This is the first new car that I have ever purchased and it has been nothing but a nigh mare. There is no recall or TSB out on these transmission even though I have found numerous complaints online about the same issue. As far as I am concerned the BMW and MINI cooperation is putting their consumers through reckless endangerment. With no solution to being able to reinstall faith in my vehicle I just want my money back so I Can purchase a vehicle I feel safe driving.

Business

Response:

In order to get [redacted] issues resolved, we had to involve [redacted] By coincidence, [redacted] had to replace the transmissions in 2 cars. This item is covered under warranty. This remedy was provided by [redacted] and they/we will stand behind the work done and the parts.

Review: Ordered a new vehicle to customer specifications in June with anticipated (per salesperson) delivery date of Aug 15 2014. On or about Sept 8 I phoned the salesperson to find out where the car was, but had to leave a voicemail since he was not available. I phoned again a few days later and was then able to speak to the salesperson. He advised me that the car and all other 2015 MINI Hardtop cars were "detained" due to an error in the calculation of the MPG estimates printed on the sticker and that an e-mail "blast" had gone out to all customers who were affected by this. I advised him that I received no such email. We discovered that MINI had an improper email address for me and after correcting it, I would then receive the email explaining what had happened. To date, I have not received the email.

On or about Oct 10, I received a call from the salesperson informing me that the car had arrived and I could now take delivery, after consideration, I have decided not to take delivery on the car due to the lack of communication on the part of the dealership and informed them that I wish to have them process my refund of one thousand dollars that I had provided upon ordering the car.

The dealership is now refusing to refund my deposit, explaining that there are no refunds where there is a special order for a car. I signed no such agreement or binder stating that the deposit is non-refundable.

This policy of non-refundable deposits was not explained to us either verbally or in writing. Therefore I believe that this practice is both unethical and illegal. I wish to have my deposit refunded immediately.Desired Settlement: Full refund of one thousand dollars

Business

Response:

[redacted], There was a misunderstanding between our client and my sales rep. We will gladly refund the client's deposit, and I submitted a request with my office today (11/5) to refund the monies. I left a message with the client that this will be processed and the check will be mailed to his home. Please let me know if there is anything else I can do to fix this matter. Thanks, [redacted]